Mopro

Ms***, Our sites are hosted on our own proprietary platform as it states on the contract that you verbally agreed toAfter review, we found the sales representative did advise that your website would be built on our platformTerms and conditions were also read regarding our cancellation policies to ensure understanding of next stepsYour account has been cancelled and you will see no further charges Mopro

Ms***, We’re writing in response to your Revdex.com submission on February 2, regarding your refund requestWe will not be granting a refund as substantial amount of work was devoted into creating your siteAs courtesy, we have waived our day cancellation policy and you will see no further
chargesWe’d like to quickly discuss our process for review of your account and disapproving this refundFrom 1/24/17-1/31/17, we worked diligently on your site implementing all content and information you’d provided every day from 1/24-1/It was on 1/31/we received your request for cancellationWe connected on 2/3/to discuss your experience and review options for getting your website live as soon as possible We understand your wishes to proceed with cancellation and, as discussed, your account has been cancelled and you will see no further chargesIf there are any further concerns, please do not hesitate to reach us directly at 844-207-or [email protected] wish you all the bestMopro

Hello,? We are doing an internal investigation to see how Mopro was not able to handle this situation in a timely mannerWe have designed a new team that works diligently to make sure that each and ever compliant is handled directly with the client in order to come to a resolution? In
this case, we will be reaching out to *** *** to find out exactly what happened and why she is seeking the refund of $and if it is Mopro that is truly at fault, we will be refunding her? We will be reaching out to the client in hopes of coming to a quick and fair resolution that will satisfy both parties?

Hi, We are continuing to attempt contact using the number you've provided, but we have not been able to connect with you. We hope to reach you soon to discuss your complaint. Once again, please call 844-207-9038 at your earliest convenience. Thank you.

Hi [redacted], We understand one of our Client Care representatives has been trying to reach you to resolve your design concerns and discuss recent changes to the status of your account, but has not been able to connect. We hope you'll call us at 844-207-9038 so we can further explain the status of your account. Thank you.

Revdex.com:
I have reviewed...

the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have not been reimbursed and the company agreed to redo my website free of charge, it still isn't completed as of yet.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[The businesses was supposed to contact me yesterday and it never happened. Neither is the refund in my account ]
Regards,
[redacted]

Mr. [redacted], We're glad we were able to connect and resolve this for you. As discussed, we've released you from your contract. We're sorry you didn't have a better experience with us and we wish you the best.

Hello,While we strive to have an excellent experience for all of our customers, unfortunately this time we were not able to prove Mr. [redacted] with the experience he was expecting. We are honoring the commitments made by our team members and we have refunded Mr. [redacted] one time payment. We...

appreciate Mr. [redacted] business and wish him success in his future endeavors.Thank you for your time and consideration.Best,[redacted]

I did not refuse a refund.  I was told by [redacted] that in order to get the $199 refund I would have to sign something to say I acknowledged I was not getting the $99 refund too.  I am seeking a refund for both for a total of $298.  Therefore, I refused to sign whatever it was he was telling me needed to be signed since I am seeking a refund for both.  The initial sales rep [redacted] did not tell me they did not do copy.  As I explained previously, I already have a site that I pay $199 and received content services.  So it was not unreasonable to think this company did the same.  When I found out they did not, I asked for an immediate refund.  The only work they did was copy and paste my current site, word for word.  
 
I have not received a refund for anything and if they are only willing to refund $199 then I will have to accept that I guess.  But I am not happy with the outcome.  I feel this company is misleading with what it offers.  $199 per month is a lot of money to spend to be given a shell of a website that the consumer then has to complete.  I can do that for a lot less money on other sites like Wix.  I also feel that the sales department should be very clear with consumers over what they are paying for.

[redacted] Upon review of your account, we find it was advised on numerous occasions we would be unable to build out your Shopify store due to your store being in a third party platform. As discussed, your account has been cancelled with no further charges. Mopro

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I appreciate the fact there is an offer to try to remedy my issue.  However this response causes me more uncertainty, doubt and gives me more trust issues than before.  I have received the following email directly from MOPRO and it is different than the response in your Revdex.com message [redacted] (mopro) Jun 26, 3:21 PM PDT Hi [redacted],Please let me know if you would want us to proceed with setting you up with Shopify. With that, we will be refunding you with the amount equivalent to 1 year subscription with Shopify which is for $240.Also, once your contract is up we will lower your billing to $49/month, renewing your contract for a year at $588. With this, you can save $360 per year onward.Please let me know what you think. Thank you!.This inconsistency with answers and solutions has created a trust issue and fear that what is being said and done in multiple situations, varies depending on who I speak to.  I have no issue that MOPRO uses a team in other countries.  However, my concern is that information gets lost in translation.  For example - I was told multiple times that USPS flat rate shipping is not an option.  Then later am told it was an option.  As a business owner, my goal was to streamline my online store and switch to MOPRO as my new provider leaving my current company of 10+ years.  However, because I have had such difficulty with the functionality of my e commerce portion (the MOST important part)  and the feedback from consumers that do CURRENTLY have MOPRO sites such as the site not charging shipping etc.  the thought of canceling my current ecommerce store and changing to this unknown platform causes me great distress.   At this time I request a full refund - or this option:  30 days to try the new site which will allow me the option to see how the integrations work and the shipping process and make sure MOPRO offers all that was sold to me when I signed up.  At the end of that trial - if for any reason, it does not work for me - I would like a refund of $1089.00 - which is 11 months of prepaid services.  I do not want to be in a contract with shopify though so I would need them to allow me to try everything for one month.  I will have to keep and pay for my old site which is what I wanted to avoid - but if MOPRO has products and services that perform in the manner that the are selling....then they should be confident that I will see the value and this trial will alleviate my fear of trust.  My products are 100% money back guarantee.  If they do NOT do what I said they would - I offer a full refund.  It is my hope that MOPRO has this same integrity and stands behind their platform 100%.  I look forward to a favorable reply.
Regards,
[redacted]

Mr. [redacted],We’re writing in response to your Revdex.com submission on February 1, 2017 regarding your refund request. We’ve reviewed your account and will not be granting your refund request. We would like to discuss our process for review of your account and disapproving this refund.The issues you have...

listed are in relation to your online store are not affiliated with the work done by Mopro as your online store was built through Shopify’s e-commerce platform and not through Mopro’s platform. We are unable to fix any issues that arise from a third party platform. This information was advised to you on:·12/23/16·  1/1/17·1/7/17·2/6/17As discussed, we have cancelled your account and you will see no further charges to your account.Mopro

Ms. [redacted] We are writing in response to your Revdex.com submission on March 28, 2016. Upon review, we’d like to quickly discuss details of your account. Our records indicate a written cancellation request was not received. We apologize for any inconvenience and want to ensure your account has been...

closed as of June 2016 with a last charge of $149 in January 2016. We hope this letter resolves the issue at hand. If there are any further concerns, please do not hesitate to reach us directly at 844-207-9038 or [email protected]. We wish you the best. Mopro

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to issue me my refund of $99.00 as promised in the attached signed cancellation agreement.  If it does, I will consider this complaint resolved.
Regards,
[redacted]

Please have mopro send email to us that states they have terminated our contract with us,and that our original domaine "selena desmaine ministries" belongs to us and send all our information back to us.thank you Mr.[redacted]

Mr. [redacted],We’re writing in response to your Revdex.com submission on March 22, 2017 regarding your refund request. We’ve reviewed your account and will not be granting a refund. In the hope of clarifying our decision, we’ve included details below.Our team provided you with solutions to the issues...

addressed on March 3, 2017. We would like to implement these solutions and get your site live as soon as possible as you are under a 6 month agreement with Mopro. With this agreement in place, we are unable to process your cancellation until the end of the agreement.We hope this letter clarifies the issue at hand. Please do not hesitate to reach us directly at 844-207-9038 or [email protected] as our team is ready to implement solutions provided and get your site live.Mopro

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Mr. [redacted], We’re writing in response to your Revdex.com submission on May 18, 2017 regarding your contract with Mopro. As discussed, we will be releasing you from your contract for both accounts. You will see no further charges. We appreciate you bringing your concerns to our attention and providing us the...

opportunity to make this right. We hope this letter resolves the issue at hand. If there are any further concerns, please do not hesitate to reach us directly at 844-207-[redacted] or [email protected]. We wish you the best. Mopro

Hello,
While we strive to have an excellent experience for...

all of our customers, unfortunately this time we were not able to prove Mr. [redacted] with the experience he was expecting. We are honoring the commitments made by our team members and we have refunded Mr. [redacted] one time payment. We appreciate Mr. [redacted] business and wish him success in his future endeavors.
Thank you for your time and consideration.
Best,
[redacted]