Mopro

I did not refuse a refund.? I was told by *** *** that in order to get the $refund I would have to sign something to say I acknowledged I was not getting the $refund too.? I am seeking a refund for both for a total of $298.? Therefore, I refused to sign whatever it was he was telling me needed to be signed since I am seeking a refund for both? The initial sales rep *** did not tell me they did not do copy.? As I explained previously, I already have a site that I pay $and received content services.? So it was not unreasonable to think this company did the same.? When I found out they did not, I asked for an immediate refund.? The only work they did was copy and paste? my current site, word for word.? ? ? I have not received a refund for anything and if they are only willing to refund $then I will have to accept that I guess.? But I am not happy with the outcome.? I feel this company is misleading with what it offers.? $per month is a lot of money to spend to be given a shell of a website that the consumer then has to complete.? I can do that for a lot less money on other sites like Wix.? I also feel that the sales department should be very clear with consumers over what they are paying for.? ?

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
Regards,
*** ***- ***

Mr***,We’re writing in response to your Revdex.com submission on 9/1/regarding Mopro's customer serviceWe understand one of our Digital Concierges completed any outstanding website updates to your home page on 9/16/and received your approval to take the updated home page live.We're sorry to
hear you had trouble reaching our teamWe’re here for you days a week,? Monday??"Friday,? 6am??"6pm PT? and? Saturday??"Sunday,? 7am??"4pm PT, by any of the below methods:•? ? ? ? ? ? ? ? ? ? ? ? Email:? [email protected]•? ? ? ? ? ? ? ? ? ? ? ? Phone:? 844-207-9038•? ? ? ? ? ? ? ? ? ? ? ? Chat support within the Digital Command CenterWe appreciate the opportunity to improve your experience with us and hope this letter resolves the issue at handThank you.Mopro?

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me? I have also dropped the dispute with me bank, due to Mopro refunding back the chargesI will wait? for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Mr***, We’re writing in response to our Revdex.com submission on May 19, regarding your refund requestAs discussed, we will be cancelling our account and granting your refund of $You will see no further charges.? We hope this letter resolves the issue at handIf there are any further
concerns, please do not hesitate to reach us directly at 844-207-or [email protected] wish you the bestMopro

Hi, We're sorry to hear about your experienceSince getting in touch, you've been working closely with a member of our Client Care team to resolve these issuesWe understand you did not want to move forward with a redesign and instead are now requesting a full refundAt this time, the team is
reviewing your account with management to reach a decisionWe will be in touch as soon as we have more informationThank you

Mr***, We’re writing in response to your Revdex.com submission on October 25, regarding your recent experience with MoproWe’ve reviewed your account and sincerely apologize for the recent miscommunicationsWe would love the opportunity to make this right by granting in full a refund of
$if you chose to discontinue your membership with usYou and your business partner will see no further billingWe appreciate you bringing your concerns to our attention and again sincerely apologize We hope this letter resolves the issue at handIf there are any further concerns, please do not hesitate to reach us directly at *** or ***? We wish you the bestMopro

*** *** Upon review of your account, we find it was advised on numerous occasions we would be unable to build out your Shopify store due to your store being in a third party platformAs discussed, your account has been cancelled with no further chargesMopro

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
[The businesses was supposed to contact me yesterday and it never happenedNeither is the refund in my account ]
Regards,
*** ***

Mr***, We're glad we were able to connect and resolve this for youAs discussed, we've released you from your contractWe're sorry you didn't have a better experience with us and we wish you the best

*** *** We’re writing in response to your Revdex.com submission on February 16, regarding your refund requestWe will not be granting a refund as it was communicated at point of sale we would not be setting up your store on an integrated platformWe would like to discuss our process for review of
your account and disapproving this refundUpon signing up with Mopro on 12/1/16, we advised integrating Shopify into our platform due to the high volume of products you have and your need for international shippingDuring this call, we confirmed we would be unable to set up your store as it will be in a third-party platformOn 12/16/we followed up on integrating your Shopify account and sent over information on how to retrieve the necessary information we need to integrate Shopify with your Mopro site.? During our appointment on 1/17/17, we advised on purchasing a Shopify converter to ease the process of importing your products due to the high number of products you haveAs courtesy, our team imported a portion of your products to help you get startedWe reiterated on 2/7/our inability to setup Shopify stores due to Shopify being a third-party platformAs discussed, we have cancelled your account and you will see no further chargesIf there are any further concerns, please do not hesitate to reach us directly at 844-207-or [email protected] wish you the bestMopro

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
Regards,
*** ***

We have taken action on this matter already? We have spoken to Mr*** and have already resolved this issue by refunding the initial payment of $for the lack of communication and slow turn around time? Mr*** even left us a yelp review with positive rating after speaking with
one of our senior client care manager, *** ***on 6/10/

Ms***, We’re writing in response to your Revdex.com submission on October 6, regarding your contract with MoproWe’ve reviewed your account and will be releasing you from your contractYou will see no further billingWe appreciate you bringing your concerns to our attention and providing us
the opportunity to make this rightWe hope this letter resolves the issue at hand and sincerely apologize for any inconveniences that may have been causedIf there are any further concerns, please do not hesitate to reach us directly at 844-207-or [email protected] wish you the bestMopro

Mr***,We’re writing in response to your Revdex.com submission on November 14, regarding your refund requestWe’ve reviewed your account and will not be granting your refund requestIn the hope of clarifying our decision, we’ve included details below.On 6/2/16, we worked together to select a
design direction and immediately got to work on the rest of your websiteOur team sent over the first version of your website for your review on 6/6/At your request, we rescheduled several arranged appointments to go over? website edits with you on the following dates: ·? ? ? ? ? ? ? ? 6/16/·? ? ? ? ? ? ? ? 6/20/·? ? ? ? ? ? ? ? 6/23/·? ? ? ? ? ? ? ? 6/24/·? ? ? ? ? ? ? ? 7/16/·? ? ? ? ? ? ? ? 7/19/·? ? ? ? ? ? ? ? 7/22/From 7/29/16??"9/19/16, we worked diligently on your website, completing requested revisions and preparing it for launchOn 9/21, the day after your site went live, we received your email stating you had contacted your bank to reverse the charges for your September billingOur team did not receive any form of cancellation request during your time with usAdditionally, we do not increase prices on our clients’ accountsOnce a client signs up, that monthly fee is guaranteed for the life of their Mopro subscriptionWe have cancelled your account and you will see no further chargesIf there are any further concerns, please do not hesitate to reach us directly at 844-207-or [email protected] wish you the bestMopro

Mr***, Thank you for bringing your concerns to our attentionWe sincerely apologize for the experience you’ve had during your time with us and would love to make this rightOur Client Care team has reached out but was unable to connectWe wanted to inform you that we will be releasing you
from your contractYou will see no further billingPlease call our team directly if you have any further questions regarding this Revdex.com complaintWe wish you the bestMopro

Hi, We are continuing to attempt contact using the number you've provided, but we have not been able to connect with youWe hope to reach you soon to discuss your complaintOnce again, please call 844-207-at your earliest convenienceThank you

Ms***, We’re writing you in response to your Revdex.com submission on October 16, regarding your contract and refund request with MoproWe’ve reviewed your account and as discussed, we will be releasing you from your contract and approving your refund of $You will see no further billing
We appreciate you bringing your concerns to our attention and providing us the opportunity to make this rightWe hope this letter resolves the issue at handIf there are any further concerns, please do not hesitate to reach us directly at 844-207-or [email protected] wish you the bestMopro

Ms***, We are writing you in response to your Revdex.com submission on October 11, 2017.? We understand that management has been in contact with you and a resolution has been agreed on by both you and our teamWe sincerely apologize for any inconvenience this may have caused but appreciate you
bringing your concerns to our attention and providing us the opportunity to make this right We hope the solution discussed with management resolves the issue at handIf there are any further concerns, please do not hesitate to reach us directly at 844-207-or [email protected] wish you the bestMopro

Hello,I agreed to a refund of months and also my site remaining active til November end.? *** agreed to a month refund.? Thanks? ? ? etter Business Bureau:
I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
? I want a refund for all the months from July onwards that I paid not anything lessThis was agreed by MichelleI also requested my site be kept up until November 30th as weeks does not give me enough notice for another company to create a site.? ? Regards
***? ***