Mopro

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Where is the web site? Where is a correct home page? You worked diligently on what. Look at the number of contacts made by 5 different account managers. This is the response I expected,look at your Revdex.com rating and google feedback. What a joke.
Regards,
[redacted]

Ms. [redacted],We are writing you in response to your Revdex.com submission on October 9, 2017 regarding your contract with Mopro and refund request. We’ve reviewed your account and will be releasing you from your contract in addition to a refund of your July payment of $149.00. We will not be granting you...

your disputed amount of $1,000.00 since the issues you experienced did not begin until July and you are past due on payments for the months of September and October. You will see no further billing. We appreciate you bringing your concerns to our attention and providing us the opportunity to make this right.We hope this letter resolves the issue at hand and sincerely apologize for any inconveniences that may have been caused. If there are any further concerns, please do not hesitate to reach us directly at 844-207-9038 or [email protected]. We wish you the best.Mopro

Ms. [redacted],We’re writing in response to your Revdex.com submission on 6/21/17 regarding international shipping on our e-commerce platform. We understand your frustration and as discussed, we will be integrating your site with Shopify and refund you the difference of $348 for the Shopify package.We...

appreciate the opportunity to improve your experience with us and hope this letter resolves the issue at hand. Thank you.Mopro

Mr. [redacted],
serif;">We’re writing in response to your Revdex.com submission on November 14, 2016 regarding your refund request. We’ve reviewed your account and will not be granting your refund request. In the hope of clarifying our decision, we’ve included details below.
On 6/2/16, we worked together to select a design direction and immediately got to work on the rest of your website. Our team sent over the first version of your website for your review on 6/6/16. At your request, we rescheduled several arranged appointments to go over website edits with you on the following dates: ·         6/16/16 ·         6/20/16 ·         6/23/16 ·         6/24/16 ·         7/16/16 ·         7/19/16 ·         7/22/16 From 7/29/16–9/19/16, we worked diligently on your website, completing requested revisions and preparing it for launch. On 9/21, the day after your site went live, we received your email stating you had contacted your bank to reverse the charges for your September billing. Our team did not receive any form of cancellation request during your time with us. Additionally, we do not increase prices on our clients’ accounts. Once a client signs up, that monthly fee is guaranteed for the life of their Mopro subscription. We have cancelled your account and you will see no further charges. If there are any further concerns, please do not hesitate to reach us directly at 844-207-9038 or [email protected]. We wish you the best. Mopro

Hello,
 
We are doing an internal investigation to see how Mopro was not able to handle this situation in a timely manner. We have designed a new team that works diligently to make sure that each and ever compliant is handled directly with the client in order to come to a...

resolution.  In this case, we will be reaching out to [redacted] to find out exactly what happened and why she is seeking the refund of $894 and if it is Mopro that is truly at fault, we will be refunding her.  We will be reaching out to the client in hopes of coming to a quick and fair resolution that will satisfy both parties.

Mr. [redacted],We’re writing in response to your Revdex.com submission on November 14, 2016 regarding your refund request. We’ve reviewed your account and will not be granting your refund request. In the hope of clarifying our decision, we’ve included details below.On 6/2/16, we worked together to select a...

design direction and immediately got to work on the rest of your website. Our team sent over the first version of your website for your review on 6/6/16. At your request, we rescheduled several arranged appointments to go over website edits with you on the following dates: ·         6/16/16 ·         6/20/16 ·         6/23/16 ·         6/24/16 ·         7/16/16 ·         7/19/16 ·         7/22/16 From 7/29/16–9/19/16, we worked diligently on your website, completing requested revisions and preparing it for launch. On 9/21, the day after your site went live, we received your email stating you had contacted your bank to reverse the charges for your September billing. Our team did not receive any form of cancellation request during your time with us. Additionally, we do not increase prices on our clients’ accounts. Once a client signs up, that monthly fee is guaranteed for the life of their Mopro subscription. We have cancelled your account and you will see no further charges. If there are any further concerns, please do not hesitate to reach us directly at 844-207-9038 or [email protected]. We wish you the best. Mopro

Hello,The settlement that was presented by [redacted] as an a** in the spirit of good-will in hopes that we can settle this matter back in May 2016.We are not obligated to offer the partial refund as it had been read and signed by [redacted] which states:"This agreement with Mopro is month-to-month and may be terminated at any time by providing 30-day written notice. Any amounts paid to Mopro prior to termination are non-refundable",Mopro was willing to work out a partial refund for [redacted], but instead of accepting the offer, they refused to sign a cancellation/refund agreement presented on 5/25/2016.We will no longer offer this partial refund as Mopro doesn't not offer refunds based on a contra**ual agreement which was signed by [redacted] on 5/12/2016 and this was a one time offer which was refused. Here is the signed contra**. [redacted]

Ms. [redacted], We’re writing you in response to your Revdex.com submission on November 7, 2017 regarding your contract and refund request with Mopro. We’ve reviewed your account and as discussed, we will be releasing you from your contract and approving your refund of $298.00. You will see no further billing....

We appreciate you bringing your concerns to our attention and providing us the opportunity to make this right. We hope this letter resolves the issue at hand. If there are any further concerns, please do not hesitate to reach us directly at [redacted] or [redacted]@mopro.com. We wish you the best. Mopro

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Mr. [redacted], We’re writing in response to our Revdex.com submission on May 19, 2017 regarding your refund request. As discussed, we will be cancelling our account and granting your refund of $149. You will see no further charges. We hope this letter resolves the issue at hand. If there are any further...

concerns, please do not hesitate to reach us directly at 844-207-9038 or [email protected]. We wish you the best. Mopro

Ms. [redacted], We’re writing in response to your Revdex.com submission on October 6, 2017 regarding your contract with Mopro. We’ve reviewed your account and will be releasing you from your contract. You will see no further billing. We appreciate you bringing your concerns to our attention and providing us...

the opportunity to make this right. We hope this letter resolves the issue at hand and sincerely apologize for any inconveniences that may have been caused. If there are any further concerns, please do not hesitate to reach us directly at 844-207-9038 or [email protected]. We wish you the best. Mopro

We understand our management team and you have come to an agreement and a refund will be granted in order to resolve this issue. Should there be anything further, please reach out to our team directly as they are currently working with you. Thank you.

Hello,
This concern was received as well as notice from Mr. [redacted] on 1/30/2016 that he had filed a complaint with the Revdex.com. 
Mopro does require customers to provide 30-day written notice of cancellation, which is documented in the Mopro terms and can...

be located through our website. 
Mopro, like some other website providers, creates websites on a proprietary website building platform. While we do not own our customers content, the platform, like most other companies that provide software as a service, does not remain active for customers who cancel their agreement. 
Our aim is to have a great relationship with all of our customers. If a customer finds that we are not the right "fit," we always try to find an amicable resolution to the dispute. In regards to Mr. [redacted], as a one time courtesy due to the misunderstanding of our terms, we granted him the requested refund. We wish him the best in his future endeavors.
Best,
[redacted]Mopro

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Upon review, we've decided to honor your request for a release from your contract. Please expect to hear from the team. We hope this resolves the issue at hand and wish you the best.

When signing up on a month to month service with Mopro, the charge is charged every month on the anniversary sale's date.  Though we do see that there was a lack of communication from your "web-tech", please understand that at the point of sale, you should have been informed that we need a...

written 30 day cancellation notice, which checking our records was never sent.  During the month of May and June, Ms. [redacted]'s reoccurring charges were declined and not received by Mopro's billing department.  Ms. [redacted] however did inform us that on May 11 2016, she was upset because she tried to cancel, but was still being billed.  This is false because the charges were declined.  We realize that her account was not cancelled out, according to her stating that she requested in through email and at that point, we should have cancelled her account.  Unfortunately, Mopro was at fault that we continue to charge her card 2 more times ($298) for the month of June and July.  We took ownership for that and immediately refunded Ms [redacted] for those 2 charges ($298) on July 12th and July 13th.Also, our billing department shows that Ms [redacted] is disputing a charge for April 30th 2016 payment, because of this we cannot issue any refunds for that invoice because she is stating that it is a fraudulent charge.  Now our bank is having to detest that dispute that Ms. [redacted] did agree to a month to month service with Mopro and should she wish to cancel, we would need a 30 day cancellation written notice.  Again, we did not receive an email on this.Ms [redacted] has been charge for 4 months at $149 totaling $596 dollars.  Mopro has issue $298 back, one of those charges is in dispute with our banks and her banks meaning that we cannot do anything on that invoice because the account is on hold.  Out of an act of good-will in hopes to make Ms [redacted] happy, I can only issue another $149 refund totaling 3 months of charges.  Should she wish to drop the dispute with her bank, we would then be able to issue her the 4th month's charge which would be the full amount of $596 in which she has paid to Mopro.Her desired amount of $745 totals for 5 months, but Mopro only collected for 4 months.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Mr. [redacted],We have included the following details of your case in hopes of clarifying our decision. We received instructions from you on March 16th to disable your store as you stated you would like to edit the products independently. We worked together on resolving shopping cart issues that were addressed the following day. Please see screenshots attached. We will not be granting a refund; however, your account has been cancelled and you will see no further charges.  Mopro

After listening to all the calls and looking through all the emails, our investigation found that Ms. [redacted] signed up with our sales rep, Thuong on 4/1/2016. She was then assigned to one of our team member [redacted] who worked with her in building her site.  Ms. [redacted] expressed her...

dissatisfaction for the site that was build to [redacted] at which point, supervisor Jacob called to escalate the situation on 4/6/2016. Ms [redacted] agreed to continue working with Mopro after having her account reassigned to a new team member [redacted] on 4/6/2016.  Ms [redacted] and [redacted] had a scheduled meeting on 4/7/2016 and began working on designing the site.  Ms [redacted] set over several requests for changes that [redacted] accommodated. On 4/8/2016, [redacted] was given consent from Ms [redacted] to launch her site on the Mopro platform.  At this point in time, Ms [redacted] understood that we were launching her site and were going to wait until she provided us more content for pages that were incomplete, but were hidden.  On 5/2/2016, our billing department tried contacting Ms [redacted] has her account went past due (Mopro is a month to month subscription charging monthly on the anniversary of the sign up date, which was agreed upon at the point of sale).  Ms [redacted] then replied to our billing stating that she has cancelled her account, yet we have no written notice or verbal notice stating Ms [redacted] is requesting to cancel.  Also, at the point of sale, Ms [redacted] was told that should she wish to cancel, we would need a 30 day notice, which was never given.  For this her account was not cancelled until we received an email on May 9th 2016 at which point Mopro waived her 30 day notice as her account was past due and she refused to pay for a live website in which Ms [redacted] and [redacted] worked on and launched.
After cancelling her account, Mopro took down the Mopro website that we created for her as she went past due, fulfill her part in giving us 30 days notice.  At this point, Ms [redacted] should have contacted Wix and direct the URL back to her previous site.  It is not our responsibility. If you look at her site now, it is up and running as I am sure she had someone redirect her site as it is no longer Mopro's responsibility as our relationship had ended.

Mr. [redacted], Thank you for bringing your concerns to our attention. We sincerely apologize for the experience you’ve had during your time with us and would love to make this right. Our Client Care team has reached out but was unable to connect. We wanted to inform you that we will be releasing you...

from your contract. You will see no further billing. Please call our team directly if you have any further questions regarding this Revdex.com complaint. We wish you the best. Mopro