Mopro

Ms. [redacted],We appreciate you bringing these concerns to our attention and apologize for any miscommunication. We will be granting a 30-day trial offer, with Shopify integration, of your site. If still displeased at the end of the 30-day trial, we will refund a counter offer of $891 due to service rendered during the months of May, June and into July with the 30-day trial. One of our product specialists will be reaching out to ensure your site is set up properly with a clear understanding of expectations.Mopro

Ms. [redacted], Thank you for bringing your concerns to our attention. We understand management has been in contact with you and is currently providing a solution. We appreciate your patience and apologize for any inconvenience caused during this process. Please feel free to reach us directly if you...

need further assistance. We are confident management will provide a solution for you and your business. Thank you.

p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 9.0px Arial} span.s1 {font-kerning: none} span.s2 {text-decoration: underline ; font-kerning: none; color: #0463c1} Ms. [redacted],  We’re writing in response to your Revdex.com submission on September 26, 2017 regarding your contract with Mopro. We have no...

documented cancellation requests from you prior to this Revdex.com complaint and no recent escalations. Prior to this, all issues appear to have occurred in July -- these were resolved by the team and approved by you. We reached out on 9/26/17 to update your e-commerce store with the Dropbox content and could not get a hold of you. We will continue to attempt contact so we can discuss your concerns and reach a resolution.  Please do not hesitate to contact us directly at 844-207-9038 or [email protected].  Thank you, Mopro

p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 9.0px Arial} span.s1 {font-kerning: none} span.s2 {text-decoration: underline ; font-kerning: none; color: #0463c1} Mr. [redacted],We’re writing you in response to your Revdex.com submission on September 26, 2017 regarding your refund request of $99. We’ve...

reviewed your account and will be granting you a refunded amount of $99. You will see no further billing. We appreciate you bringing your concerns to our attention and providing us the opportunity to make this right. We sincerely apologize for any inconvenience this may have caused you.As discussed, we have cancelled your account and you will see no further charges to your account. We hope this letter resolves the issue at hand. If there are any further concerns, please do not hesitate to reach us directly at 844-207-9038 or [email protected]. We wish you the best.Mopro

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
My complaint is not about your company (Mopro) not disclosing your cancellation policy but instead not disclosing that the work you would do, you still have ownership and will take back as soon as I stop paying the monthly fee, that was not disclosed at the initial sales call, but instead at the first call with the design representative, which as soon as I found out I requested a full refund since you had not completed any work or made any changes on my website. Your company has been deceitful and unless I or the Revdex.com is provided with a copy of the sales call recording, I cannot take your word for it. Your business practices are unfair and decitful no wonder you have had many complaints made against you on the Revdex.com, and also many bad reviews on Yelp as well as an F rating from the Revdex.com. My complaint is no longer about the money the $149 that you are refusing to refund but on the principle that with my complaint I am hoping to alert new consumers before they do business with you. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Where is the web site? Where is a correct home page? You worked diligently on what. Look at the number of contacts made by 5 different account managers. This is the response I expected,look at your Revdex.com rating and google feedback. What a joke.
Regards,
[redacted]

The site is on the wix platform.  If you look at your DNS settings at http://dnsyard.com/lookup/ageducational.com/, it is no longer on the Mopro platform.  The website is up and running (please see attachment for screenshot of the site).  As far as a refund, Mopro has provided you a service and a website that you have agreed to launch.  We cannot provide you a refund for a website that you gave us consent to launch.  We cannot refund her as we provided a monthly service and a live website which she gave us consent to launch on April 8 2016 in a phone call she had with [redacted] and also sent an email for her records.

Ms. [redacted], Thank you for bringing your concerns to our attention, we would love to make this right. Management has reviewed your account and cancellation of your contract and a refund of $99 has been approved by our team. You will see no further billing. Again, we sincerely apologize for any...

inconvenience caused to you or your business. We wish you all the best in the future. Mopro

Hello,This concern was received as well as notice from Mr. [redacted] on 1/30/2016 that he had filed a complaint with the Revdex.com. Mopro does require customers to provide 30-day written notice of cancellation, which is documented in the Mopro terms and can be located through our website. Mopro,...

like some other website providers, creates websites on a proprietary website building platform. While we do not own our customers content, the platform, like most other companies that provide software as a service, does not remain active for customers who cancel their agreement. Our aim is to have a great relationship with all of our customers. If a customer finds that we are not the right "fit," we always try to find an amicable resolution to the dispute. In regards to Mr. [redacted], as a one time courtesy due to the misunderstanding of our terms, we granted him the requested refund. We wish him the best in his future endeavors.Best,[redacted]Mopro

[redacted] We’re writing in response to your Revdex.com submission on February 16, 2017 regarding your refund request. We will not be granting a refund as it was communicated at point of sale we would not be setting up your store on an integrated platform. We would like to discuss our process for review of...

your account and disapproving this refund. Upon signing up with Mopro on 12/1/16, we advised integrating Shopify into our platform due to the high volume of products you have and your need for international shipping. During this call, we confirmed we would be unable to set up your store as it will be in a third-party platform. On 12/16/16 we followed up on integrating your Shopify account and sent over information on how to retrieve the necessary information we need to integrate Shopify with your Mopro site.  During our appointment on 1/17/17, we advised on purchasing a Shopify converter to ease the process of importing your products due to the high number of products you have. As courtesy, our team imported a portion of your products to help you get started. We reiterated on 2/7/17 our inability to setup Shopify stores due to Shopify being a third-party platform. As discussed, we have cancelled your account and you will see no further charges. If there are any further concerns, please do not hesitate to reach us directly at 844-207-9038 or [email protected]. We wish you the best. Mopro

Hi [redacted],
 
I wanted to reach out and let you...

know that Mr. [redacted] and I have been in active communication. We were able to work towards an agreement and I am very excited that Mr. [redacted] will be remaining with us as a client. We look forward to a great relationship for years to come. 
Best,
[redacted]

Ms. [redacted], We’re writing in response to your Revdex.com submission on February 2, 2017 regarding your refund request. We will not be granting a refund as substantial amount of work was devoted into creating your site. As courtesy, we have waived our 30 day cancellation policy and you will see no further...

charges. We’d like to quickly discuss our process for review of your account and disapproving this refund. From 1/24/17-1/31/17, we worked diligently on your site implementing all content and information you’d provided every day from 1/24-1/27. It was on 1/31/17 we received your request for cancellation. We connected on 2/3/17 to discuss your experience and review options for getting your website live as soon as possible. We understand your wishes to proceed with cancellation and, as discussed, your account has been cancelled and you will see no further charges. If there are any further concerns, please do not hesitate to reach us directly at 844-207-9038 or [email protected]. We wish you all the best. Mopro

Ms. [redacted], We are writing you in response to your Revdex.com submission on October 11, 2017.  We understand that management has been in contact with you and a resolution has been agreed on by both you and our team. We sincerely apologize for any inconvenience this may have caused but appreciate you...

bringing your concerns to our attention and providing us the opportunity to make this right. We hope the solution discussed with management resolves the issue at hand. If there are any further concerns, please do not hesitate to reach us directly at 844-207-9038 or [email protected]. We wish you the best. Mopro

This company is awful. They advertise their product with much info to entice you on calling. We called and were taken for a ride. These people have more training in how to scam, than they do in website design. We told that for $149.00 they would create a stunning site with all the bells and whistles and if we wanted more traffic and an increase in sales than they were the place to go. I left a reputable company who hosted my site and signed with mopro. After about 10 days I had lost all traffic, there were no sales and was given BS. When I asked what I was paying for everymonth, I was told that I have access to maintain my site and a customer service team. I told them I was not receiving any traffic and I was told its because my domain was new and it will take time. My domain was not new, this site has been live for years. When I told them that, no one got back to me. I cancelled the next day and with another companies help I was live with a new site in about 12 hours and my site was being found again.
I cancelled my card and told them I was now with another company.
3 weeks later my new card was charged. Mopro went directly to MasterCard and with their scamming abilities they were able to get my new number and another charge was done yesterday.
YOU CANNOT JUST CANCEL YOUR CARD, NEED TO INFORM YOUR CREDIT CARD COMPANY THAT YOU NEED TO BLOCK THEM CAUSE THEY WILL GET YOUR NEW NUMBER!
Do not be fooled like I was, my site now looks great and everything works like it should for $29.99 a month. With Mopro my store did not work, they forgot to add a lot of info. A little computer knowledge with website building helped me realize fast that this company was not legit, don't get me wrong the site looked beautiful, but whats the point when it will not be seen by anyone.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I was referred to MoPro from a friend, who had an awesome experience with MoPro. Some of the reasons he chose to use them were the same reasons why I chose to reach out and learn more about them (to outsource graphic and website design to another entity to better focus on content strategy for my own business). However, upon reading a few reviews, which were mostly negative, I decided to give them a try anyway, as the person who referred me was really enthusiastic about his experience.
Mostly, I am really a reasonable person and try to give people the benefit of the doubt, but from the beginning, the experience was not so great. As has been my experience with designers of any sort, they like to know your vision of what you'd like your product to be. In effort to help them in advance, I drafted up a 4-5 page document explaining my vision in preparation for our first phone meeting. However, when I spoke with my visual design coordinator, I quickly learned that she nor her team had read the document, which was disappointing because I had taken quite a bit of time to explain what I was looking for. I proceeded to ask if she would introduce me to the team of designers who would be helping with the account, but this question got avoided and she vaguely answered that a team was just available. Any additional request I had at my first meeting about changing any feature of the very generic site the team had created for me within the first 2 days of my phone call, was met with a hold and "let me speak with my boss". The constant holds and "let me call you back" automatically gave me the impression that this team is fairly new/ very inexperienced/ or the company is highly hierarchical. And honestly, later after speaking with one of the bosses I learned that this was indeed the case.
After my first meeting, I really contemplated whether to even make a second meeting at all and ultimately decided not to, as a company who does not listen to the needs of their customers is not the type of company I want to work with at all. I decided to call the next day and ask for a refund, so that none of our time would be wasted. And that is where I encountered yet another problem. After trying to get me to stay by first admitting that the team they had me working with was indeed fairly new and inexperienced, they wanted to set me up with their VIP team. I was like, why not put your best foot forward from the beginning? Especially, when you can already tell that I am the type of customer that is serious about her business. Especially, if I took the time to draft a 4-5 page document of ideas I had in mind, not to mention some designs I had already started to use (as if those weren't enough clues?). I thought about it and still thought against it, because I just didn't want to be put through the same experience of holding and waiting, when time is of essence. After I told them no thank you, I'd just like a refund and to go on my way, they refused to refund my first month's cost even though I did not receive a full month's service. They refused due to a 'waiver of a final month fee' (which makes no sense because essentially it is the payment for the next month, when they only have month-to-month contracts) and because I did not give them a 30-day notice. I was asked why I was never informed of such a penalty fee on the front end before I even made a payment, and they had no answer for this. I called to request that they check the recorded phone session to see if I was indeed informed, and they agreed to do it, and still did not tell me the results of whether this information was indeed shared or not. They just told me that they wouldn't refund me. I'm sorry, but at the end of the day, it is just terrible business. My experience was horrid, and please heed the negative reviews if you are interested in working with the company because, this time, the reviews are RIGHT!!!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted],...

and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Mr. [redacted],Our Client Care team should be following up with you shortly.Thank you.

Mr. [redacted],   We’re writing in response to your Revdex.com submission on October 10, 2016 regarding your refund request. As discussed, we will be granting your refund of $199.00.   We’d like to quickly discuss our process for reviewing your account and approving this refund. On 9/28/16, we...

contacted you to make your requested website edits. We implemented all content and information you’d provided into your Mopro site and we sent it for your review on the same day. It was at this time your request for cancellation was received via email stating you did not have time to review. We reached out to discuss your cancellation and reiterate our terms and conditions as communicated at point of sale to ensure a clear understanding of next steps, including our 30-day cancellation and refund policies on our month-to-month subscriptions.   It is imperative that we work closely with our clients during the initial site build to ensure the website is created to the client’s satisfaction. We understand your schedule did not allow for a review period and although we acted in accordance with our policies, we have granted you a refund of $199.00.   We hope this letter resolves the issue at hand. If there are any further concerns, please do not hesitate to reach us directly at 844-207-9038 or [email protected]. We wish you the best.   Mopro

Ms. [redacted], Thank you for bringing your concerns to our attention. We want to sincerely apologize that we cannot provide the functionality your website needs. We would love to make this right by refunding you your $29.00. Should there be any further issues, please reach out to us directly. We are...

here to help! Mopro