Mopro

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.MoPro did NOT implement all of the edits I requested, which is why I terminated my relationship with them.  Not even close.  I have attached the entire string of emails between me and the person I was working with that has all of my requests explicitly laid out, as well as some screen shots of what was actually done to the site (where a lot of my requests were not complete - these are just a few examples).  They did NOT work diligently on my site and some of it I did myself (Like photos).  This is unacceptable and I still want the refund of the $99 I paid.  In less time than they wasted 'working' on my site I was able to create my own site, with ZERO experience, to look exactly how I explained to these so-called professionals I wanted it to look.  
Regards,
[redacted]

Mopro doesn't not create custom content for clients.  We are not copywriters.  Mopro creates websites based on the content that we are giving. In this case, we were giving their current site to datamine.  During the sales call, which we have recorded, [redacted] never mentioned that we...

were to create a new website with new content.  Though [redacted], stated that we failed to mention this, client never asked in regards to copy writing but if she did, we would tell her that this is something Mopro does not do.  After agreeing to sign up, client signed a contra** (please see attachment) that states clearly that clients are on a month to month subscription and should they choose to cancel, we require a 30 day cancellation notice.  Also the contra** states, that all money paid to Mopro is non-refundable.During the discussion with web development team, we build a first round draft based on the information provide, which is the client's current website link, to build a foundation in order to get something started.  This is when the [redacted] became upset and confused this is how the process of every website starts.  All we did was datamine their current site. From there, we would start working with the client to create or revise any new content based information the client gives us.  We were never told that the site that they had was copy wrote nor was this mentioned at the point of sale as we have no notes informing the web builders that we cannot datamine their current site as it does not belong to client.
Our development team told [redacted], that we do not copy write and that they are the experts in their industry. We can only convey that on a beautiful website platform based on what information we are given.  This is when [redacted] requested cancellation and a refund even though she was told at point of sale and in her contra** that she signed that we do not issue refunds.  The initial payment is to pay for the time and efforts we have allocated into working with her and her website.
[redacted] then spoke with our client care department in which she was told that we would cancel her account, waive the 30 day notice that Mopro requires and refund her the $199 as we did not start working on 1 of the 2 sites.  This was a fair offer as we wanted to make sure that we offered her a partial refund on the work we have done and not done.  Normally we would not. We even offered to credit her account so that her next payment would be credited on Mopro.  Client refused, also refused the partial refund we offered.

Hello,I agreed to a refund of 3 months and also my site remaining active til November end. [redacted] agreed to a 3 month refund. Thanks   etter Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 I want a refund for all the months from July onwards that I paid not anything less. This was agreed by Michelle. I also requested my site be kept up until November 30th as 2 weeks does not give me enough notice for another company to create a site.  Regards
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I have also dropped the dispute with me bank, due to Mopro refunding back the charges. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

After listening to all the calls and looking through all the emails, our investigation found that Ms. [redacted] signed up with our sales rep, Thuong on 4/1/2016. She was then assigned to one of our team member [redacted] who worked with her in building her site.  Ms. [redacted] expressed her...

dissatisfaction for the site that was build to [redacted] at which point, supervisor Jacob called to escalate the situation on 4/6/2016. Ms [redacted] agreed to continue working with Mopro after having her account reassigned to a new team member [redacted] on 4/6/2016.  Ms [redacted] and [redacted] had a scheduled meeting on 4/7/2016 and began working on designing the site.  Ms [redacted] set over several requests for changes that [redacted] accommodated. On 4/8/2016, [redacted] was given consent from Ms [redacted] to launch her site on the Mopro platform.  At this point in time, Ms [redacted] understood that we were launching her site and were going to wait until she provided us more content for pages that were incomplete, but were hidden.  On 5/2/2016, our billing department tried contacting Ms [redacted] has her account went past due (Mopro is a month to month subscription charging monthly on the anniversary of the sign up date, which was agreed upon at the point of sale).  Ms [redacted] then replied to our billing stating that she has cancelled her account, yet we have no written notice or verbal notice stating Ms [redacted] is requesting to cancel.  Also, at the point of sale, Ms [redacted] was told that should she wish to cancel, we would need a 30 day notice, which was never given.  For this her account was not cancelled until we received an email on May 9th 2016 at which point Mopro waived her 30 day notice as her account was past due and she refused to pay for a live website in which Ms [redacted] and [redacted] worked on and launched.After cancelling her account, Mopro took down the Mopro website that we created for her as she went past due, fulfill her part in giving us 30 days notice.  At this point, Ms [redacted] should have contacted Wix and direct the URL back to her previous site.  It is not our responsibility. If you look at her site now, it is up and running as I am sure she had someone redirect her site as it is no longer Mopro's responsibility as our relationship had ended.

Hello [redacted],
 
At Mopro we try to satisfy...

the needs and requests of all of our clients. We have been in communication with [redacted] and regret that their experience was anything less than satisfactory. To try and resolve the issue we did offer a concession to [redacted] however they have not accepted our offer as of yet. We look forward to continuing the conversation directly with them and hope to keep them as a customer. 
Thank you for your time.
 
Best,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Mr. [redacted], We understand this issue has been resolved and agreed upon by both you and our management team. If there is anything further we can assist you with please reach out to us directly. All the best, Mopro

Mr. [redacted], We’re writing in response to your Revdex.com submission on October 25, 2017 regarding your recent experience with Mopro. We’ve reviewed your account and sincerely apologize for the recent miscommunications. We would love the opportunity to make this right by granting in full a refund of...

$894.00 if you chose to discontinue your membership with us. You and your business partner will see no further billing. We appreciate you bringing your concerns to our attention and again sincerely apologize. We hope this letter resolves the issue at hand. If there are any further concerns, please do not hesitate to reach us directly at [redacted] or [redacted] We wish you the best. Mopro

Hello,
The settlement that was presented by [redacted] as an a** in the spirit of good-will in hopes that we can settle this matter back in May 2016.
We are not obligated to offer the partial refund as it had been read and signed by [redacted] which states:
"This agreement with Mopro is month-to-month and may be terminated at any time by providing 30-day written notice. Any amounts paid to Mopro prior to termination are non-refundable",
Mopro was willing to work out a partial refund for [redacted], but instead of accepting the offer, they refused to sign a cancellation/refund agreement presented on 5/25/2016.
We will no longer offer this partial refund as Mopro doesn't not offer refunds based on a contra**ual agreement which was signed by [redacted] on 5/12/2016 and this was a one time offer which was refused. 
Here is the signed contra**. [redacted]

Mopro doesn't not create custom content for clients.  We are not copywriters.  Mopro creates websites based on the content that we are giving. In this case, we were giving their current site to datamine.  During the sales call, which we have recorded, [redacted] never mentioned that we...

were to create a new website with new content.  Though [redacted], stated that we failed to mention this, client never asked in regards to copy writing but if she did, we would tell her that this is something Mopro does not do.  After agreeing to sign up, client signed a contra** (please see attachment) that states clearly that clients are on a month to month subscription and should they choose to cancel, we require a 30 day cancellation notice.  Also the contra** states, that all money paid to Mopro is non-refundable.During the discussion with web development team, we build a first round draft based on the information provide, which is the client's current website link, to build a foundation in order to get something started.  This is when the [redacted] became upset and confused this is how the process of every website starts.  All we did was datamine their current site. From there, we would start working with the client to create or revise any new content based information the client gives us.  We were never told that the site that they had was copy wrote nor was this mentioned at the point of sale as we have no notes informing the web builders that we cannot datamine their current site as it does not belong to client. Our development team told [redacted], that we do not copy write and that they are the experts in their industry. We can only convey that on a beautiful website platform based on what information we are given.  This is when [redacted] requested cancellation and a refund even though she was told at point of sale and in her contra** that she signed that we do not issue refunds.  The initial payment is to pay for the time and efforts we have allocated into working with her and her website.[redacted] then spoke with our client care department in which she was told that we would cancel her account, waive the 30 day notice that Mopro requires and refund her the $199 as we did not start working on 1 of the 2 sites.  This was a fair offer as we wanted to make sure that we offered her a partial refund on the work we have done and not done.  Normally we would not. We even offered to credit her account so that her next payment would be credited on Mopro.  Client refused, also refused the partial refund we offered.

Mr. [redacted],We are writing you in response to your Revdex.com submission on November 8, 2017 regarding your recent experience with Mopro. We’ve reviewed your account and apologize for the recent miscommunication. We would love the opportunity to make this right by releasing you from your 6 month...

contract if you chose to discontinue your agreement with us. You will see no further billing. We appreciate you bringing your concerns to our attention and again sincerely apologize. We hope this letter resolves the issue at hand. If there are any further concerns, please do not hesitate to reach us directly at ###-###-#### or [email protected]. We wish you the best.Mopro

Mr. [redacted],We’re writing in response to your Revdex.com submission on 9/1/16 regarding Mopro's customer service. We understand one of our Digital Concierges completed any outstanding website updates to your home page on 9/16/16 and received your approval to take the updated home page live.We're sorry to...

hear you had trouble reaching our team. We’re here for you 7 days a week, Monday–Friday, 6am–6pm PT and Saturday–Sunday, 7am–4pm PT, by any of the below methods:•             Email: [email protected]•             Phone: 844-207-9038•             Chat support within the Digital Command CenterWe appreciate the opportunity to improve your experience with us and hope this letter resolves the issue at hand. Thank you.Mopro

Mr. [redacted], Thank you for bringing your concerns to our attention. After careful review of your account, we will be processing your cancellation and taking your site offline per your request. You will see no further billing. Should there be anything further you would like to discuss please reach...

out to our team directly. All the best, Mopro

Mr. [redacted],  
Helvetica, sans-serif;">We’re writing in response to your Revdex.com submission on October 10, 2016 regarding your refund request. As discussed, we will be granting your refund of $199.00.   We’d like to quickly discuss our process for reviewing your account and approving this refund. On 9/28/16, we contacted you to make your requested website edits. We implemented all content and information you’d provided into your Mopro site and we sent it for your review on the same day. It was at this time your request for cancellation was received via email stating you did not have time to review. We reached out to discuss your cancellation and reiterate our terms and conditions as communicated at point of sale to ensure a clear understanding of next steps, including our 30-day cancellation and refund policies on our month-to-month subscriptions.   It is imperative that we work closely with our clients during the initial site build to ensure the website is created to the client’s satisfaction. We understand your schedule did not allow for a review period and although we acted in accordance with our policies, we have granted you a refund of $199.00.   We hope this letter resolves the issue at hand. If there are any further concerns, please do not hesitate to reach us directly at 844-207-9038 or [email protected]. We wish you the best.   Mopro

Every negative review is accurate... if you do go full term with the contract like I was forced into, if you do cancel after paying them 150 a month. You don't get to keep their sy website either... its a joke don't throw your money away.

amy arts llc

Review: Dear Revdex.com:

Pre-paid a promo rate at 149 to build a website through mopro.com that was sold to me by [redacted] who gave me 2 weeks to decide if I should push through with product otherwise, a refund will occur. He got approval from his manager [redacted] to extend and give me 30 days to decide to push through as I had requested for that length of time. Below is the timeline of events that occurred after I paid the 149 promo fee with Mopro here in Las Vegas during the IBS convention Jan 21, 2016.

Timeline:

1/21/16 Thurs (IBS convention) – paid 149 fee to Mopro. Per [redacted], he will be giving me 30 days to decide whether I push through with the website due that we had some management changes ongoing. Approved by [redacted] and as agreed and noted by sales agent, [redacted] from our conversation that day.

1/25/16 MONDAY – [redacted] called and sent email regarding website pics and setup. Instructed [redacted] to have the PRO team contact me via work email and call me on my cell. Received a call from PRO team 1/27 regarding website and launched it on 1/28 without my approval.

2/1 – sent email to [redacted] to cancel and requested refund processed.

2/3 – sent email to [redacted] and [redacted] regarding the refund request.

2/12/, 2/16, 2/20, 2/22 - follow up emails sent to management requesting for refund per good faith. No refund has been made or return until present day.

Employees contact info below:

[redacted]

Account Executive

[redacted]

[redacted]Desired Settlement: Refund and corrective action to the employees mentioned giving false information and misleading customers. I never got this risk for free, since I paid the price without getting the product.

Per their website below, it clearly states:

1. We use the information provided on our form to create the first version of your new site.

2. In less than 24 hours, you'll receive an email to preview your site.

3. We reach out to review the site with you and get your creative input and changes.

4. You only pay if you like it and want to take it live. Preview your site risk free. - I never got this risk for free, since I paid the price without getting the product.

Business

Response:

Hello,

Review: I purchased a website to be built from this company. They did not deliver in time and now they tell me I will not get a refund for them doing nothing for me at all. It even states on their website: 1 We use the information provided on our form to create the first version of your new site. 2 In less than 24 hours, you'll receive an email to preview your site. 3 We reach out to review the site with you and get your creative input and changes. 4 You only pay if you like it and want to take it live. Preview your site risk free. I refused th item they showed me because it just plainly was not professional or what I wanted. So even by their standards, they owe me a full refund. I did not get my site in 24 hours, more like 2 weeks and I did not like it so by their standards also, You only pay if you like it and want to take it live. Preview your site risk free...Desired Settlement: I would like the full refund of $199 since the site did not deliver a product in time and they said you don't have to pay for it unless you like it...

Their website is below:

www.mopro.com

Review: We hired Mopro on March 27, 2015 and after months of trying to get the website to look professional and correct we decided to cancel on October 20, 2015. Our website was never completed and never went live after all those months. They claim they can make the site any way you want and can customize it how you need it but you soon find out all they are using are 15 different “frameworks” or templates. We had to make a list of errors to have them change things like, spelling, grammar, company information and things that we shouldn’t have to double check. We then had to make a list of things they missed and did not correct the 1st time. This went on far too long with too many things just being ignored and not done. Their customer service is atrocious, between calls never answered or rarely returned, emails returned, missed appointments and the general attitude of managers and supervisors is appalling for any business.

The list of things goes on and on but the most pressing is how unprofessional and dishonest they are as a whole company. Trying to voice our complaints and get someone to reply or help did not happen and after we cancelled we were told over the phone by an employee that we would receive a full refund but later we were asked to provide proof, something “in writing” in order to receive the full refund. Then we were told we would receive a refund for 1 month of service but as of today (12-31-2015) that has not happened.

This was a very expensive reminder to always check references and reviews before doing business with anyone, if we did this we would have never even hired Mopro.Desired Settlement: A full refund