Mor Furniture For Less

"sans-serif"">January 2,
Revdex.com
*** *** *** ***
Viewridge, Suite
San Diego, CA
Case ID# ***
Customer Name: *** * *** ***
Dear *** ***
First, I would like to apologize for any inconvenience we may have caused *** ***. It is always our goal to ensure that our valued customers have a positive experience with us
Unfortunately we have been unsuccessful in reaching the customer. We have refunded the delivery fee. A total credit of $will be credited to the finance account per the desired settlement. If *** *** would still like to contact us to discuss his experience further, he can reach me,*** ***, at *** *** *** and or he can e-mail me at ***
Once again, I would like to apologize for any inconvenience we may have caused *** ***. We here at Mor Furniture pride ourselves on our level of service and our customer’s satisfaction is extremely important to us
Sincerely,
*** ***
Mor Furniture Customer Service

">July 1,
RevDex.com
Ms*** ***
***
Viewridge, Suite
San Diego, CA
Case ID#
***
Customer
Name: *** ***
Dear Mrs
***,
First, I
would like to apologize for any inconvenience we may have caused Mr***.
It is always our goal to ensure that our valued customers have a
positive experience with us
In good
faith, Mor Furniture is sending a written request to *** *** Financing in
the hopes they will change Mr***’s original finance promotion. As *** *** Financing is a separate
identity and there is no guarantee that *** *** Financing will honor our request
I have had
contact with Mr*** and he is aware of what Mor Furniture is attempting to
do on his behalf.
Once again, I
would like to apologize for any inconvenience we may have caused Mr***If
you have any further questions, please do not hesitate to contact me at
###-###-####
Sincerely,
*** ***
Mor Furniture
Customer Service

Case ID# ***
Customer Name: *** ***
"MARGIN: 0in 0in 0pt">
First, I would like to apologize for any inconvenience we may have caused *** *** It is always our goal to ensure that our valued customers have a positive experience with us
In the case of *** ***, we have attempted to contact *** *** but have been unsuccessful. We would like the opportunity to speak with *** *** so we may be able to assist with the credit in question
Once again, I would like to apologize for any inconvenience we may have caused *** ***If you have any further questions, please do not hesitate to contact me directly at your earliest convenience at *** *** ***(Monday thru Friday)
Sincerely,
*** ***
Mor Furniture Customer Service

I wrote a review in July 2015, regarding my furniture being damaged and bad customer service I said I would never go back to MOR furniture, but I went against my word and went back to buy the table set I wanted This time it was a great experience and everything was good this time They even delivered it on time and priced matched when the item went on sale I am happy I changed my mind

Case # ***
First, I would like to apologize for any inconvenience we may have caused *** *** It is always our goal to ensure
that our valued customers have a positive experience with us
In the case of *** ***, Mor Furniture has offered free delivery to exchange out the damaged item
Once again, I would like to apologize for any inconvenience we may have caused *** *** If you have any further questions, please do not hesitate to contact me directly at 1-858-547-ext
Sincerely,
*** ***
Mor Furniture Customer Service

">April 14,
RevDex.com
*** *** *** ***
Viewridge,
Suite
San Diego, CA
Case ID#
***
Customer Name:
*** ***
Dear *** ***
First, I would like to apologize for any inconvenience we may have
caused *** ***. It is always our goal
to ensure that our valued customers have a positive experience with us
Mor Furniture will exchange out the mattress for one that will be more
satisfactory to *** ***. *** *** has
indicated that the matter has been resolved.
Once again, I would like to apologize for any inconvenience we may have
caused *** ***If you have any further questions, please do not hesitate to
contact me at *** *** ***
Sincerely,
*** ***
Mor Furniture Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.---------- Forwarded message ----------From: *** *** Date: Thu, Jun 26, at 2:PMSubject: Re: You have a new message from the Revdex.comTo: [email protected]
Thank you for notifying me of their responseI did speak with *** and she did offer a $gift certificateShe said it would be mailed to me and that was at least a week ago, I've not received it as of yetI will wait another week, if I do not have it, I will decline it on the Revdex.com and note it's never been receivedOnce I receive it, I will accept their response to my complaint
Thank you,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Good Morning,
Mr*** was last contac*** on 11/and 11/after we received his rebuttal responseI called all of the contact number and left my direct extension information to call me and have not received any response
I will make another attempt today to reach Mr***
Thanks
*** ***
CUSTOMER SERVICE MANAGER
www.MorFurniture.com
###-###-#### |office
***@morfurniture.com

Went to open my furniture boxes on Sunday & out of pieces of furniture BROKEN or DAMAGED and I didn't even bother to open the last boxThis was a bedset for my little girlMor has cheap crappy furniture and crappy customer serviceThere were scratches, bubbles in finish, the mirror was falling out of the frame, drip marks on finish, uneven stain, broken foot on nightstand, one leg of the footboard wasn't even stained with finish at all!!! They tried to deny my demand for a refund quoting BS final sale policy once you take it homeFinally got them to agree to give me a refund, after first trying to bribe me with a $giftcard to only do an exchangeThere was no way I was willing to do an exchange when over 90% was flawed or damaged;this was NOT cheap furniture, I spent over $1,They picked up the furniture Monday & it's now Friday They said 3-business days for a refund initially (different sales reps on different occasions BOTH stated this), today the agent on the phone couldn't even verify there was a refund processing and swore to contact the financial department and call me backhours later I had to call thsurprise as I have had to call multiple times and they NEVER call me back when they say they will (don't even get me started on the late delivery, no call ahead as promised, rescheduling and STILL showing up late to pick up the furniture)Now today suddenly the refund takes a minimum of 10-business daysThis company is a jokeI just wanted a nice quality bedroom set for my daughter and I was very excited when I picked this one outI am highly disappointed in the quality of service and furnitureI am filing a dispute with my bank to get my money backThis company has been nothing but shady and full of excuses since they swiped my debit cardNow they have their furniture back to resell to someone other unsuspecting customer & I'm out in the cold waiting for $1,000+ refund and have no bedroom set for my daughter & can't buy a new one until I get my money back!!

","sans-serif"">July 16,
RevDex.com
*** *** *** ***
Viewridge, Suite
San
Diego, CA
Case
ID# ***
Customer
Name: *** ** ***
Dear
*** ***
First,
I would like to apologize for any inconvenience we may have caused *** ***. It is always our goal to ensure that our
valued customers have a positive experience with us
I
personally spoke with *** ***, on July 15, I offered my apologies, on
behalf of the company, for the delays and inconveniences he experienced. I also confirmed that he has indeed received
his refund check
Mor
Furniture has been in business for over years and we pride ourselves on our excellent
customer service
Once
again, I would like to apologize for any inconvenience we may have caused *** ***Please do hesitate to contact me at *** *** *** if I
can be of further assistance in this matter
Sincerely,
*** ***
Mor
Furniture Customer Service

","sans-serif">March 26,
Revdex.com
*** *** *** ***
Viewridge, Suite
San Diego, CA
Case ID# ***
Customer Name: *** ***
Dear *** ***
First, I would like to apologize for any inconvenience we have caused *** ***. It is always our goal to
ensure that our valued customers have a positive experience with us
A refund in the total amount of $1,was processed to a *** on
3/17/2015.
Once again, I would like to apologize for any inconvenience we have
caused *** *** If you have any
questions or other concerns, please do not hesitate to contact me at *** *** ***
Sincerely,
*** ***
Mor
Furniture Customer Service

">May
1,
RevDex.com
*** *** *** ***
Viewridge, Suite
San Diego,
CA
Case ID# ***
Customer
Name: *** *** *** ***
Dear *** ***
First, I would like to apologize for any inconvenience we may have
caused *** *** It is always our
goal to ensure that our valued customers have a positive experience with us
After sending out a technician we agreed to exchange her two pieces
The exchange was completed on April *** *** indicated that the matter had been resolved
Once again, I would like to apologize for any inconvenience we may have
caused *** ***
Sincerely,
*** ***
Mor Furniture Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***

August 31,
11pt;">
RevDex.com
*** *** ***
Viewridge, Suite
San
Diego, CA
Case
ID# ***
Customer
Name: *** ***
Dear
*** ***
First,
we would like to apologize for any inconvenience we may have caused ***. It is always our goal to
ensure that our valued customers have a positive experience with us
Mor
Furniture has determined *** *** is indeed owed $185.18. A refund has been proceesed for this amount
and will be credited to his *** within 5-business days. *** *** is aware and is satisfied
Once
again, I would like to apologize for any inconvenience we may have caused ***If you have any further questions or concerns, please do not
hesitate to contact me at *** *** ***
Sincerely,
***
Mor
Furniture Customer Service

August 18,
","sans-serif"">
RevDex.com
*** *** *** ***
Viewridge, Suite
San Diego, CA
Case ID# ***
Customer
Name: *** *** ***
Dear *** ***
First, we
would like to apologize for any inconvenience we may have caused *** ***. It is always our goal to ensure that our
valued customers have a positive experience with us
The challenge
we are facing is the distance *** *** lives from our *** service center
We are going to try and replace the broken spring by sending her one using USPS
Hopefully this will resolve her issueIf not, we will try another option
Once again, I
would like to apologize for any inconvenience we may have caused *** ***If
you have any further questions or concerns, please do not hesitate to contact
me at *** *** ***
Sincerely,
*** ***
Mor Furniture
Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedThe replacement was delivered today and resolves the issueI would like to thank the Revdex.com for its assistance in this matter
Regards,
*** ***

11pt;">September 23,
RevDex.com
*** *** ***
Viewridge, Suite
San
Diego, CA
Case
ID# ***
Customer
Name: *** ***
Dear
*** ***
First,
I would like to apologize for any inconvenience we may have caused *** ***. It is always our goal to ensure that our
valued customers have a positive experience with us
In
the case of *** ***, Mor Furniture will credit *** *** $to her
finance account with ***
Once
again, I would like to apologize for any inconvenience we may have caused ***If you have any further questions, please do not hesitate to contact me
at *** *** ***
Sincerely,
***
Mor
Furniture Customer Service

May 15,
Revdex.com
Arial;">*** *** *** ***
Viewridge,
Suite
San Diego, CA
Case ID# ***
Customer Name: *** ***
Dear *** ***
First, I would like to apologize for any inconvenience we may have caused *** *** It is always our goal to ensure that our valued customers have a positive experience with us
I spoke to *** *** on 5-1-Although the guest was upset about the delays in receiving his furniture and the lack of communication with Mor Furniture, I apologized and assured him that Mor sincerely regrets the way he was treated. *** *** agreed to a $credit back to his finance account as fair compensation and agreed that this will resolve his complaint against Mor Furniture
Once again, I would like to apologize for any inconvenience we may have caused *** *** If you have any further questions, please do not hesitate to contact me at 858-547-ext***
Sincerely,
*** ***
Customer Service Manager
Mor Furniture for Less

">May 18,
RevDex.com
*** *** *** ***
Viewridge, Suite
San
Diego, CA
Case
ID# ***
Customer
Name: *** ** ***
Dear
*** ***
First,
we would like to apologize for any inconvenience we may have caused *** ***. It is always our goal to ensure that our
valued customers have a positive experience with us
Mor
Furniture will replace the bench with two chairs that match the dining set *** *** has in his home. We expect the bench to arrive from the manufacturer in
July. Once the bench has been received,
we will replace the two chairs with the bench as per his original order. Due to the multiple reschedules of the
delivery of the bench, Mor Furniture will also refund *** *** $
dollars
Once
again, I would like to apologize for any inconvenience we may have caused *** ***If you have any further questions, please do not hesitate to contact me
at *** *** ***
Sincerely,
*** ***
Mor Furniture
Customer Service