Mor Furniture For Less

RevDex.com
*** *** ***
***
Viewridge, Suite
San Diego, CA
Case ID# ***
Customer
Name: *** ***
Dear *** ***
First, I
would like to apologize for any inconvenience we may have caused *** ***. It is always our goal to ensure that our
valued customers have a positive experience with us
I was able to
speak with *** in regards to her experience with Mor Furniture. We have offered to exchange her reclining
sofa for a brand new one and she found this resolution to be satisfactory
Once again, I
would like to apologize for any inconvenience we may have caused *** ***
If you have
any further questions or need anything in the future, please do not hesitate to
contact me at *** *** ***
Sincerely,
*** ***
Mor Furniture
Customer Service

">June
24,
RevDex.com
*** *** ***
***
Viewridge, Suite
San Diego, CA
Case ID#
***
Customer
Name: *** ***
Dear Mrs
***,
First, we
would like to apologize for any inconvenience we may have caused Mrs***. It is always our goal to ensure that our
valued customers have a positive experience with us
Mor Furniture
has picked up the dining set for a full refund in the amount of $1,099.98. This will be credited to the customer’s TD finance
account
Once again, I
would like to apologize for any inconvenience we may have caused Mrs***If
you have any further questions or concerns, please do not hesitate to contact
me at ###-###-####
Sincerely,
*** ***
Mor Furniture
Customer Service

February 24,
class="MsoNormal">Revdex.com
*** *** *** ***
Viewridge, Suite
San Diego, CA
Case ID# ***
Customer Name: *** ** *** *** ***
Dear *** ***
First, I would like to apologize for any inconvenience we may have caused. It is always our goal to ensure that our valued customers have a positive experience with us
In the case of *** ***, Mor Furniture will credit the account with $100.00.
Once again, I would like to apologize for any inconvenience we may have causedIf you have any further questions, please do not hesitate to contact me at *** *** ***
Sincerely,
*** ***
Mor Furniture Customer Service

We went to buy a bed for our kids and when the product arrived at our location the product was damagedWe called the customer service department to see if they could assist us in getting a exchange or get us our money backThey stated they would have one delivered the fallowing daySo I took the day off to make sure our product would not be a defective productI then received a phone call that the bed they were going to deliver was also damaged, and that the products was now discontinued surprisingly, and that I had to go and settle for what ever they had on hand of the same price, and stated that their policy is no refunds as stated in there contractThe sales person never even made an attempt to try to show us around for what would best fit our needs to at least make up for all the inconveniencesI told them that I had to take the day off today and they stated that that was not there problem witch is accurate but they have not regards towards customer serviceSo I ended having to have them call their Manger and after speaking to Customer service and the manager I was able to find a bed that would have to replace the broken oneThe manger guaranteed me that they would deliver that same night and that his customer service representative would call me with the time and they never did , so I called the customer service for the time and requested to speak to a General Manger of the Operations or Corporate and They passed me to *** *** as she stated her name was and explained her the whole situation and stated that they were not going to deliver till Sunday nowI explained my frustrations and she called her dispatch and stated that they would deliver from 8:PM to Midnight AM, and that they would call to verify the time of deliveryManager *** ** from Blackstone store had someone else call us and told us they would deliver tonightBut up till now no manger or sales representative has kept their wordThis is the most worst awful experience I have ever dealt with customer service I would not ever recommend this business to anyone they have complaints to the Revdex.com

March 6,
*** *** ***
The Revdex.com
Re: *** ***
File#***
Dear *** ***,
First, I would like to apologize for any inconvenience *** *** may have been causedOur goal is to exceed our guest expectations of a positive experience and appreciate the opportunity to correct any frustrations from *** ***
We contacted *** *** today and confirmed that the damaged merchandise has been replaced with a set that is satisfactory to *** ***We also confirmed that he is happy with the compensation we have offered due to the multiple issues I expressed our apologies regarding the delay in his purchase and have extended a personal invitation to work with me personally regarding any future needsI believe at this time *** *** is satisfied with his purchased
Again, please accept my apologies for any inconvenience
If you have any other concerns or questions please give me a call at the*** store at***
Sincerely,
*** ***
*** General Manager
Mor Furniture

">April
9,
RevDex.com
*** *** *** ***
Viewridge, Suite
San Diego, CA
Case ID# ***
Customer
Name* *** ***
Dear *** ***
First, I
would like to apologize for any inconvenience we may have caused *** ***. It is always our goal to ensure that our
valued customers have a positive experience with us
We have
arranged to exchange his love seat tomorrow.
*** *** indicated that this will resolve his issue
Once again, I
would like to apologize for any inconvenience we may have caused *** ***. If you have any further questions or need
anything in the future, please do not hesitate to contact me at *** *** ***
Sincerely,
*** ***
Mor Furniture
Customer Service

March 21,
115%'>Case: ***
RE: *** ***
According to our records, customer *** *** went out to our *** *** ** *** on 4/10/and purchased a total amount of $1,on invoice# *** and paid using *** card ending*** the total amount of $1,The customer pickthe purchase from our *** ** *** on 5/2/2015. Our records indicated the customer contacted us on 5/11/advising us they realized the furniture was damaged after the customer had taken the merchandise home. Unfortunately, we do not provide service to that area of *** *** ** *** where the customer resides
On 5/23/we authorized a one-time courtesy exchange, agreeing to allow the customer to return the merchandise originally purchased and reselect to new merchandise. The customer refused to cooperate and was unwilling to return the merchandise to us stating they did not wish to make a trip to our Portland, OR WarehouseThey demanded a $credit to keep the merchandise as-is. We did not authorize the credit of $500.00; however we re-offered the courtesy exchange.
The customer disputed the balance of $with their issuing bank, claiming that the merchandise received was “not as described or defective” and the funds where deducted from us on 6/17/15. We responded to the dispute and the bank credited the funds back to us on 7/15/resolving the case in our favor due to our 1,3,Limited Furniture Warranty which states that “Any merchandise that is moved out of our service area will be the responsibility of the customer to transport to the nearest service center for warranty evaluation” as well as the customer’s original signed purchase invoice stating “No refund will be given on orders in the possession of the customer” and “ALL SALES FINAL” provided to the customer at the time of purchase. On 8/19/the bank once again deducted the funds from us as the customer continued to dispute the balance. It escalated to an incoming pre-arbitration case, at which point the bank resolved the case in favor of the customer and removed themselves as the mediator
As of 2/18/the customer has yet to pay us the disputed amount of $and refuses to work directly with us to complete the authorized exchange of merchandise. The customer’s account has been sent to our external collections agency, *** *** for further collection attempts in the amount of $for merchandise received on invoice#: ***
Please let me know if you have any further questions or concerns
Thank you,
*** ***
Accounts Receivable Manager
Mor Furniture for Less
*** *** ***
***

Case # ***
First, I would like to apologize for any inconvenience we may have caused *** **. It is always our goal to ensure that
our valued customers have a positive experience with us
In the case of *** **, Mor Furniture will refund part of the furniture protection plan in the amount of $dollarsThe credit will go back to the *** card on file. Please allow 5-business days for the credit to reflect on your *** account
Once again, I would like to apologize for any inconvenience we may have caused *** **If you have any further questions, please do not hesitate to contact me directly at *** *** ***
Sincerely,
*** ***
Mor Furniture Customer Service

Run, do not away from your local Mor storeI entered the Rancho Mirage store, went upstairs and downstairs, and I could not find a sales associateI wanted to buy somethingI came home, looked up the store phone number, and called to ask a question about a sectional I likedI directly asked for a ManagerThe operator told me she was the ManagerI proceeded to tell her my frustration, at which point she said I'll need to connect you to the storeWhat store would you like? I reminded her of what I just asked her, and I told her she lied to meShe denied she had, and would not help me furtherI then called the corporate office, asked to speak to a district manager for storesShe told me they were always "in transit" and could not be reachedI specifically asked, "they don't want to talk to customers?" She said yes, they do notAmazing that their doors are still open, I should had read the scathing online reviews before I went to the store

","sans-serif">January 29,
Revdex.com
*** *** *** ***
Viewridge, Suite
San Diego, CA
Case ID# ***
Customer Name: *** ***
Dear *** ***
First,
I would like to apologize for any inconvenience we may have caused *** *** It is always our goal to ensure that our
valued customers have a positive experience with us
Contact
has been made with *** *** and he is aware that we do not need to make a copy
of his IDThe identification only needed for verification that the name on the
invoice matches the person who is picking up the product. This information has been communicated with our
staff in ***
Once again,
I would like to apologize for any inconvenience we may have caused *** *** If you have any further questions or need
anything in the future, please do not hesitate to contact me at ***
Sincerely,
*** ***
Mor Furniture
Customer Service

April 25,
RevDex.com
*** *** *** ***
Viewridge, Suite
San Diego, CA
Case ID# ***
Customer Name: *** ***
First, I would like to apologize for any inconvenience we may have caused *** ***. It is always our goal to ensure that our valued customers have a positive experience with us
In the case of *** *** Mor Furniture did finally receive the part order to fix the recliner in question. A furniture technician service was scheduled and completed installation on April 8th
Once again, we would like to apologize for any inconvenience we may have caused *** *** If you have any further questions, please do not hesitate to contact our customer service center at***
Sincerely,
Mor Furniture Customer Service

Case ID#
class=il>***
Customer Name: *** ***
Dear *** ***
First, I would like to apologize for any inconvenience we may have caused *** ***. It is always our goal to ensure that our valued customers have a positive experience with us
*** *** was offered a reselectionHe indicated that this would resolve his issue and he is satisfied
Once again, I would like to apologize for any inconvenience we may have caused *** ***If you have any further questions, please do not hesitate to contact me at *** *** ***
Sincerely,
*** ***
Mor Furniture Customer Service
*** *** *
Executive Assistant

August 8,
Revdex.com
class="MsoNormal">*** *** *** ***
Viewridge,
Suite
San
Diego, CA
Case ID# ***
Customer Name: *** ***
Dear *** ***
First,
I would like to apologize for any inconvenience we may have caused *** ***. It is always our goal to ensure that our
valued customers have a positive experience with Mor Furniture
At
the end of July, *** *** purchased a new piece and it is our understanding
that he is satisfied and feels the matter has been resolved
Once
again, I would like to apologize for any inconvenience we may have caused *** ***Should you have any further questions, please contact me at *** *** ***
Sincerely,
*** ***
Mor Furniture
Customer Service

February
17,
Revdex.com
class="MsoNormal">*** *** ***
Re: *** *** * ***
Dear *** ***,
First, I would like to
apologize for any inconvenience we may have caused *** ***It is always
our goal to ensure that our valued customers have a positive experience with
us
I spoke with *** ***
today and we resolved her issuesI offered her 20% off her original purchase
price ($250) together with a 20% discount certificate towards any future purchase
*** *** ndicated that she was satisfied
Again, I apologize for any inconvenience
we may have causedIf I can be of further assistance, please feel free to
contact me directly at ***
Sincerely,
*** ***
*** Manager
Mor Furniture For Less

August
7,
RevDex.com
*** *** *** ***
Viewridge, Suite
San Diego, CA
Case ID# ***
Customer
Name: *** ***
Dear *** ***
First, I
would like to apologize for any inconvenience we may have caused *** ***. It is always our goal to ensure that our
valued customers have a positive experience with us
I spoke with
*** and offered to exchange the reclining love seat for a new one. *** *** agreed and found this to be
satisfactory
Once again, I
would like to apologize for any inconvenience we may have caused *** ***. If you have any further questions, please do
not hesitate to contact me at *** *** ***
Sincerely,
*** ***
Mor Furniture
Customer Service

July 28,
Revdex.com
*** *** ***
***
Viewridge, Suite
San Diego, CA
Case ID# ***
Customer Name: *** ***
Dear *** ***
First, I would like to apologize for any inconvenience the *** may have experienced. It is always our goal to ensure that our valued customers have a positive experience with us
We have issued the customer a $refund and it is our understanding that the matter has been resolved
Once again, I would like to apologize for any inconvenience *** *** has experienced If you have any further questions, please do not hesitate to contact me at *** *** ***
Sincerely,
*** ***
Mor Furniture Customer Service

My boyfriend and I went into the store looking for a bedroom setWe were helped right away and found what we wanted we had a good experience in the store our sales associate, ***, was very kind and helpful to usWe ordered the Kensington bed frame, matching night stands, a mattress, and the Serta pivot foundationWe leased the furniture and schedule a delivery for about a week laterWe were happy when we left the storeOn our delivery date I was home to meet themThey set everything up and it looked very niceThe delivery guys were very politeThey had gone back to there truck to leave when I realized they hadn't set up the pivot foundationI ran out to meet them, they were in the back of there truck still putting things awayI told them I order a pivot foundation and they looked it up and saw that I hadThey told me that that foundation with that bed frame would not workThey told me that a few mistakes had been happening because of new employeesI asked them what I should do, because it was on my billThey said they would call their manager and I should call the storeI did call the store and explained what had happened, and was told they would call me backI didn't receive and phone callLater that evening at about 7pm my boyfriend got off work and we went down to the storeThey told us they were unaware of the situationOnce they found out what was going on they told us that they weren't sure why they didn't deliver it because it would work with the frameThey called the warehouse and were told I refused the product at deliveryThis was untrue, and I wasn't happy to find out they liedI didn't refuse the product I was told I couldn't have the product, that it wouldn't workAt this point I'm thinking did they just get lazy? They tell us that the warehouse will call us within the hour and should be able to set up a new delivery timeWe head homeThe warehouse did not call us we ended up calling customer serviceWho told me they could schedule a new delivery for January 1stI was unhappy and was ready to quit with the whole thingMy Boyfriend, ***, called the store and they were not happy that the warehouse didn't call us and eventually set up a date for it to be redelivered the Tuesday following the Saturday it should have been deliveredWe were feeling better at this point hoping there would be no more problems Tuesday arrived and I revived a phone call from the warehouse manager that morning, he told me he didn't think the foundation would work with the bedHe had never used it with that frame beforeI told him the store had assured me it would workWe then call the store up again to find out if it really will workThey claim it willIt gets delivered around 9pm I'm off at midnightI get he and it looks ridiculous, it's so high you can sit down on the bed without jumpingAnd the bed creaks like it's to heavyI am so fed up with the whole thing I would just assume return it and do business elsewhereI call customer service the next morning, they tell me I can't return itI tell them according to my lease I canThey tell me to call the store and find outI call the store and he was so rude to meHe tells me after we were so adamant to get it he doesn't know if we can return itI tell him were adamant because we didn't get what we ordered and had $on our bill and nothing to show for itHe told me he would call his general manager and find out what they could doI haven't spoken to them sinceI was so upset when I got off the phone, he was so rude and treated me like I was a problem customerI was going to be spending $on something I wasn't happy with*** got in touch with them later and they told him that the Serta foundation wasn't supposed to be a leased item because you can't return itHe goes down to the store during his lunch break to find out what's going onThey say that we can return everything but they will keep the $500+ we put down on itThey finally agree to exchanging a bed frame one that will work with our foundation and mattress*** figured that's the best they could do and that it's not a bad ideaI didn't really want to because our nightstands matches the frame now I would be paying $not to have matching furniture? I was not happy at allI got to thinking about what we could do and we have decided the best thing we can do is keep what we have and modify it ourselvesIt's not exactly what I want to do but it's our best bet of being happy with what we boughtSo now I'm going to take apart the frame and redesign it so that the foundation and mattress our on the floorThen I'm going to go pay it off and never buy anything from Mor Furniture againNor will I recommend them to anyone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** * *** ***

July 31,
Revdex.com
class="MsoNormal">Ms*** *** ***
Viewridge,
Suite
San
Diego, CA
Case ID# ***
Customer Name: *** ***
Dear Mrs***,
First,
I would like to apologize for any inconvenience we may have caused Ms***. It is always our goal to ensure that our
valued customers have a positive experience with Mor Furniture
I
contacted Ms*** and have arranged for her to reselectShe told me that
she will go into our showroom within the next few days to make her choice. Ms*** has indicated that this will
resolve the matter
Once
again, I would like to apologize for any inconvenience we may have caused Ms
***If you have any further questions, please do not hesitate to contact me
at 1-858-547-ext***
Sincerely,
*** ***,
Manager
Mor Furniture
Customer Service

">April
16,
RevDex.com
*** *** *** ***
Viewridge, Suite
San Diego,
CA
Case ID# ***
Customer
Name: *** ***
Dear *** ***
First, I would like to apologize for any inconvenience we may have
caused *** ***. It is always our goal
to ensure that our valued customers have a positive experience with us
I contacted *** *** and have ordered a replacement for the chaise’s
cushion casingHe indicated that this will resolve his issue
Once again, I would like to apologize for any inconvenience we may have
caused *** ***. Please have him
contact me at ***
Sincerely,
*** ***
Mor Furniture Customer Service