Mor Furniture For Less

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

September 19, Better Business Bureau [redacted] Viewridge, Suite San Diego, CA Case ID# [redacted] Customer Name [redacted] Dear [redacted] First, I would like to apologize for any inconvenience we may have caused [redacted] It is always our goal to ensure that our valued customers have a positive experience with us When we spoke with [redacted] on August 25, it was our understanding that he agreed to our proposed resolution of a $gift certificate (total of the amount in question)This was to be applied to his reselection Please ask [redacted] to contact me at [redacted] *** to discuss his concerns Sincerely, [redacted] Mor Furniture Customer Service

August 20, RevDex.com [redacted] Viewridge, Suite San Diego, CA Case ID# [redacted] Customer Name: [redacted] First, we would like to apologize for any inconvenience we may have caused [redacted] It is always our goal to ensure that our valued customers have a positive experience with us In the case of [redacted] , Mor Furniture has issued a full refund for the amount of $2,on August 9th, The refund was issued back to the [redacted] card on file Once again, I would like to apologize for any inconvenience we may have caused [redacted] If you have any further questions or concerns, please do not hesitate to contact me at [redacted] Sincerely, [redacted] Mor Furniture Customer Service

June 24, RevDex.com [redacted] Viewridge, Suite San Diego, CA Case ID# [redacted] Customer Name: [redacted] Dear Mrs [redacted] First, we would like to apologize for any inconvenience we may have caused [redacted] It is always our goal to ensure that our valued customers have a positive experience with us Mor Furniture has exchanged the old love seat with a new one on Thursday June 18th, It is our understanding that Mrs [redacted] is satisfied Once again, I would like to apologize for any inconvenience we may have caused Ms [redacted] If you have any further questions or concerns, please do not hesitate to contact me at ###-###-#### Sincerely, [redacted] Mor Furniture Customer Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

April 25, Better Business Bureau [redacted] Viewridge, Suite San Diego, CA Case ID# [redacted] Customer Name: [redacted] First, I would like to apologize for any inconvenience we may have caused [redacted] *** It is always our goal to ensure that our valued customers have a positive experience with us In the case of [redacted] ***, Mor Furniture did finally deliver a replacement recliner that was satisfactory to [redacted] on March 7th, In addition, we gave [redacted] a $credit back to her finance account Once again, I would like to apologize for any inconvenience we may have caused [redacted] ***If you have any further questions, please do not hesitate to contact our customer service department at [redacted] Sincerely, Mor Furniture Customer Service

May 27, Revdex.com [redacted] *** [redacted] Viewridge, Suite San Diego, CA Case ID# [redacted] Customer Name: [redacted] Dear [redacted] First, I would like to apologize for any inconvenience we may have caused [redacted] It is always our goal to ensure that our valued customers have a positive experience with us Mor Furniture sent out a furniture technician on May 21st, The technician authorized the replacement of the seat cores and these have been ordered(refer to parts order # [redacted] ) It may take between to weeks to receive the parts from the manufacturer Once again, I would like to apologize for any inconvenience we may have caused [redacted] If there are any questions, please do not hesitate to contact our customer service department at [redacted] Sincerely, Mor Furniture Customer Service

July 28, RevDex.com [redacted] Viewridge, Suite San Diego, CA Case ID# [redacted] Customer Name: [redacted] Dear [redacted] Unfortunately, we do not know how to respond to [redacted] recent message He did not indicate what would resolve his matter We confirmed that [redacted] , Corporate Customer Service Manager called and spoke with [redacted] as he had requested, and confirmed that he has indeed received his refund check [redacted] felt that the matter was closedHe provided his direct line and thought that it was understood that if there was something else, [redacted] would call him directlyOnce again, that number is [redacted] Sincerely, Mor Furniture Customer Service

June 25, Better Business Bureau Ms [redacted] Viewridge, Suite San Diego, CA Case ID# [redacted] Customer Name: [redacted] *** Dear Mrs***, First, I would like to apologize for any inconvenience we may have caused Ms*** It is always our goal to ensure that our valued customers have a positive experience with Mor Furniture I spoke with Mr [redacted] and advised that a $credit was being applied to his Wells Fargo Finance accountThis will post to the account by July In addition, I offered a $gift certificate that can be used on a future purchase He indicated that this would resolve the issue and considered the matter closed Once again, I would like to apologize for any inconvenience we may have caused Ms*** If you have any further questions, please do not hesitate to contact me at 1-858-547- ext*** Sincerely, [redacted] Customer Service Manager Service

March 14, Revdex.com of w:st="on">San Diego [redacted] Viewridge Ave, Ste200San Diego, CA Re: [redacted] Case # [redacted] Dear [redacted] ***r, First, I would like to apologize for any inconvenience we may have caused [redacted] It is always our goal to ensure that our valued customers have a positive experience with us We delivered the missing pillow yesterday and refunded her $for the part together with an additional $for the inconvenience – total $ The customer has indicated that she is satisfied Again, I apologize for any inconvenience we may have causedIf I can be of further assistance, please feel free to contact me directly at [redacted] Sincerely, [redacted] Distribution Manager Mor Furniture For Less

January 29, Revdex.com [redacted] Viewridge, Suite San Diego, CA Case ID# [redacted] Customer Name: [redacted] Dear [redacted] First, I would like to apologize for any inconvenience we may have caused [redacted] It is always our goal to ensure that our valued customers have a positive experience with us We have been unable to reach [redacted] by telephoneThe first two attempts we could not leave a message and he has not returned our call on our last attempt Please have [redacted] call me directly at [redacted] and we will work on resolving his issues Sincerely, [redacted] , Manager Mor Furniture Customer Service

July 17, 2015>Better Business Bureau [redacted] Viewridge, Suite San Diego, CA Case ID# [redacted] Customer Name: [redacted] Dear [redacted] First, I would like to apologize for any inconvenience we may have caused [redacted] It is always our goal to ensure that our valued customers have a positive experience with us Unfortunately I have been unsuccessful in my attempts to reach [redacted] I would like the opportunity to assist [redacted] , but I am in need of some information before I can order the fabric she is requesting Once again, I would like to apologize for any inconvenience we may have caused her Our customer’s satisfaction is extremely important to us Please do contact me, [redacted] , at [redacted] (Tuesday-Saturday) or you can e-mail directly at [redacted] Sincerely, [redacted] Mor Furniture Customer Service

[redacted] ***, For this complaint I was not given any case number, however my name is /> [redacted] [redacted] *** [redacted] The delivery took place on Jan1, ( I wrote on their invoice they had me sign " All six chairs scratched") February, photos were taken of some of the damage and later sent October, Mor employee came to inspect damage December, submitted [redacted] insurance claim later denied

ugust 17, Better Business Bureau [redacted] Viewridge, Suite San Diego, CA Case ID# [redacted] Customer Name: [redacted] Dear [redacted] First, I would like to apologize for any inconvenience we may have caused [redacted] *** It is always our goal to ensure that our valued customers have a positive experience with us Unfortunately we have been unsuccessful in our attempts to reach [redacted] ***We have left messages on the number provided [redacted] on August 8th, August 10th and on August 13th Once again, I would like to apologize for any inconvenience we may have caused [redacted] *** We here at Mor Furniture pride ourselves on our level of service and our customer’s satisfaction is extremely important to us Please have [redacted] contact [redacted] at [redacted] (Thursday-Monday) so we may bring resolution to the dispute Sincerely, [redacted] Mor Furniture Customer Service

June 24, RevDex.com [redacted] *** [redacted] Case ID# [redacted] Customer Name: [redacted] R [redacted] Dear Mrs***, First, I would like to apologize for any inconvenience we may have caused Mrs [redacted] It is always our goal to ensure that our valued customers have a positive experience with us We have contacted Mrs [redacted] and she has agreed to send us photos of her furnitureWe are certain that we will be able to assist in resolving her issues after we look more closely at these pictures Once again, I would like to apologize for any inconvenience we may have caused the Mrs [redacted] If you have any further questions, please do not hesitate to contact me at ###-###-#### Sincerely, [redacted] Customer Service Manager Mor Furniture

November 5, RevDex.com [redacted] Viewridge, Suite San Diego, CA Case ID# [redacted] Customer Name: [redacted] Dear [redacted] First, I would like to apologize for any inconvenience we may have caused [redacted] It is always our goal to ensure that our valued customers have a positive experience with us [redacted] has accepted our offer to transfer the remaining item from our San Diego Distribution Center to our Seattle facility We hope to have this transfer completed no later than 11/ For her patience, we will also give [redacted] a $in store credit for a future purchase Once again, I would like to apologize for any inconvenience we may have caused [redacted] If you have any further questions or need anything in the future, please do not hesitate to contact me at [redacted] Sincerely, [redacted] Mor Furniture Customer Service

Revdex.com [redacted] *** [redacted] Viewridge, Suite San Diego, CA Case ID# [redacted] Customer Name: [redacted] First, I would like to apologize for any inconvenience we may have caused [redacted] It is always our goal to ensure that our valued customers have a positive experience with us In the case of [redacted] , Mor Furniture did issue a credit for a total of $back on April 8th (refer to invoice [redacted] )Unfortunately, due to human error, the credit was never posted to [redacted] ’s account We have received confirmation from our finance department that the credit will be posted in business days Once again, I would like to apologize for any inconvenience we may have caused [redacted] If you have any further questions, please do not hesitate to contact our customer service department at [redacted] Sincerely, Mor Furniture Customer Service

July 3, Revdex.com>Ms [redacted] Viewridge, Suite San Diego, CA Case ID# [redacted] Customer Name: [redacted] Dear Mrs***, First, I would like to apologize for any inconvenience we may have caused Ms*** It is always our goal to ensure that our valued customers have a positive experience with us We discussed the matter with Ms [redacted] today We have offered her a $gift certificate for a future purchase as compensation for all of her issuesShe indicated that this will resolve the matter Once again, I would like to apologize for any inconvenience we may have caused the Ms If you have any further questions, please do not hesitate to contact me at 858-547-ext [redacted] Sincerely, [redacted] Mor Furniture Customer Service Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved I would like to state the correct actions that were finally takenFirst, we did select a new sofa, but it was not at a discounted price, as a matter of fact we ended up paying more for itThey refunded my full purchase price as a down payment on my new setI was told by [redacted] from Mor furniture that we would get free delivery, but the store manager refused to comply with this and we had to pay the delivery charge Second, $was a refund to me for the service charge on the repair order that I had paid, and they never got the part to do the repair, this I was entitled to as they did not fulfill their part of the service agreement, this was not a gift from themThird, I had been told in April that they would give me a $off coupon on any item that I purchased ,so that amount was taken off after I had made the purchase and again called them to remind them of that So nothing was given to me without a struggle to get it and it came down to just a coupon on their partWe are satisfied with what has been done ,but wanted the truth to be known about what really happened, they made it sound like they gave us the world and were happy to do it, but that is not the real truth Regards, [redacted]

March 10, Revdex.com [redacted] Viewridge, Suite San Diego, CA Case ID# [redacted] Customer Name: [redacted] Dear [redacted] First, I would like to apologize for any inconvenience we may have caused [redacted] It is always our goal to ensure that our valued customers have a positive experience with us In the case of [redacted] , her order has been voided/cancelled and a refund of $1,has been processed as of 2/24/ Once again, I would like to apologize for any inconvenience we may have caused [redacted] If you have any further questions or there is anything we can do to restore your trust or faith in Mor Furniture, please do not hesitate to contact me at [redacted] Sincerely, [redacted] Mor Furniture Customer Service