Mor Furniture For Less

May 18, 2015>RevDex.com [redacted] Viewridge, Suite San Diego, CA Case ID# [redacted] Customer Name: [redacted] First, I would like to apologize for any inconvenience we may have caused [redacted] It is always our goal to ensure that our valued customers have a positive experience with us Mor Furniture has agreed to credit [redacted] with an in-store amount equal to $ plus an additional $so she may choose another living room setAfter making her selection, will exchange her old items with the replacement new set Once again, I would like to apologize for any inconvenience we may have caused [redacted] If you have any further questions or concerns, please do not hesitate to contact me at [redacted] Sincerely, [redacted] Mor Furniture Customer Service

RevDex.com [redacted] Viewridge, Suite San Diego, CA Case ID# [redacted] Customer Name: [redacted] Dear [redacted] First, I would like to apologize for any inconvenience we may have caused [redacted] *** It is always our goal to ensure that our valued customers have a positive experience with us We have agreed to offer [redacted] a reselection on his furnitureWe have attempted to reach the customer by telephone, although we have been unable to communicate our decision thus far We trust this will resolve his issue Once again, I would like to apologize for any inconvenience we may have caused [redacted] If you have any further questions, please do not hesitate to contact me at [redacted] Sincerely, [redacted] Mor Furniture Customer Service

October 7, RevDex.com Ms [redacted] Viewridge, Suite San Diego, CA Case ID# [redacted] Customer Name: [redacted] Dear Mrs ***, First, I would like to apologize for any inconvenience we may have caused Ms*** It is always our goal to ensure that our valued customers have a positive experience with us In the case of Ms***, Mor Furniture did exchange the massage chair in question on Tuesday, September 22nd Ms [redacted] was also compensated $ dollars for the inconvenience she encountered Once again, I would like to apologize for any inconvenience we may have caused Ms***If you have any further questions, please do not hesitate to contact me at 1-858-547-ext*** Sincerely, [redacted] Mor Furniture Customer Service

THE SAN MARCOS LOCATION IS AWFUL!!!! In I bought my first house and went to Mor furniture to buy some furniture a few years backEveryone in there is a hustler and unless they can force you into spending money you don't matterNonetheless I bought furniture and had it delivered to my houseA person came out to fix something and left screws all over my bed room floorConsequently my year old stepped on one and cut her foot openI called in and a credit to the store was issued to my accountTo my knowledge it was supposed to be $I recently found out that they changed it to $without me knowingI had been back numerous times trying to use my credit and every time the rude sales people tell me its not in the systemI finally talked to corporate a few weeks ago and got it straightened out, MIND YOU WITH ONLY $NOT THE ORIGINAL $I go into the store to make a purchase along with my two small children and my mother and the sales man was awfulNo one greets you when you walk in the doorWhen they finally talk to you they have an attitude and want to rush you through the storeI have two small kids so there is no rushingI found couches that I fell in love with and told the salesman I need a minute to think about what I am going to doHe was pushy and rude and ultimately I decided to just use my credit to get a mattress cover and a bed frame for my new bedAnything to use that $to never have to go back there againOnce he found out he was making NO MONEY off me (mind you this was due to his attitude I was ready to spend $on couches) he threw my receipt on the table and walked away without another wordDidn't tell me when to pick my items up didn't say thank you or good bye or anythingI finally left and decided I will go the half a mile down the street to Jeromes to find some furnitureAt least there they treat you with respectI could literally go on and on for hours about how disgusted I am with this store but I will end it here, as I already tell all my friends and family to NEVER shop here EVER!!!

December 30, RevDex.com [redacted] Viewridge, Suite San Diego, CA Case ID# [redacted] Customer Name: [redacted] Dear [redacted] First, I would like to apologize for any inconvenience we may have caused [redacted] It is always our goal to ensure that our valued customers have a positive experience with us After numerous attempts, I have been unable to speak with [redacted] by telephoneI have gone ahead and set up a courtesy service call so we can determine the actual problem and resolve the matterI called again today, leaving him a detailed message together with our return number Once again, I would like to apologize for any inconvenience we may have causedPlease do not hesitate to have [redacted] contact me at [redacted] Sincerely, [redacted] Mor Furniture Customer Service

[redacted] Viewridge, Suite San Diego, CA Case ID# [redacted] Customer Name: [redacted] Dear [redacted] First, I would like to apologize for any inconvenience we may have caused Ms [redacted] and also the lengthy delay in replying to this response It is always our goal to ensure that our valued customers have a positive experience with us Unfortunately after many attempts, we have not been able to reach Ms***We have called and left messages but these also have gone unreturned We would like the opportunity to speak with Ms [redacted] so we may be able to assist resolve this matter Once again, I would like to apologize for any inconvenience we may have caused Ms***If you have any further questions, please do not hesitate to contact me directly at your earliest convenience at1-866-466-ext***.(Thursday thru Monday) Sincerely, [redacted] Mor Furniture Customer Service

March 6th, [redacted] w:st="on"> [redacted] Viewridge San Diego, CA Re: [redacted] Dear [redacted] ***r, First, I would like to apologize for any inconvenience we may have caused [redacted] ***It is always our goal to ensure that our valued customers have a positive experience with us As soon as we received this letter we spoke to [redacted] and offered him a reselection on his setHe accepted and will go to the showroom to reselectIt is my understanding that Mr [redacted] is happy with this resolution Again, I apologize for any inconvenience we may have causedIf I can be of further assistance, please feel free to contact me directly at 858-935- Sincerely, [redacted] Distribution Manager Mor Furniture For Less

April 9, Revdex.com [redacted] Viewridge, Suite San Diego, CA Case ID# [redacted] Customer Name: [redacted] Dear [redacted] First, I would like to apologize for any inconvenience we may have caused [redacted] *** It is always our goal to ensure that our valued customers have a positive experience with us Unfortunately I have been unsuccessful in reaching [redacted] *** We are committed to making sure all customer issues have been resolved and would like to offer him a $credit towards his finance account for the inconvenience and frustration we may have caused Once again, I would like to apologize for any inconvenience we may have caused [redacted] *** Please have him contact me at [redacted] ***(Tuesday-Saturday) Sincerely, [redacted] Mor Furniture Customer Service

August 5, RevDex.com [redacted] Viewridge, Suite San Diego, CA Case ID# [redacted] Customer Name: [redacted] Dear [redacted] ***, First I would like to apologize for any inconvenience we may have caused [redacted] ***.It is always our goal to ensure that our valued customers have a positive experience with us We verified with [redacted] (the Finance company) that the amount in question has posted to the accountIf the [redacted] call [redacted] they will confirm the credit was applied yesterdayWe trust this will resolve the matter Once again, I would like to apologize for any inconvenience Sincerely, [redacted] Customer Service Manager Mor Furniture for Less

Revdex.com [redacted] Viewridge, Suite San Diego, CA Case ID# [redacted] Customer Name: [redacted] Dear [redacted] First, we would like to apologize for any inconvenience we may have caused [redacted] and the lengthy delay in responding to this complaint It is always our goal to ensure that our valued customers have a positive experience with us Our records indicate that he had a month interest fee finance promotion It does not appear that he paid it off within the months per his agreement(It was delivered 1/30/2015) and that is the reason for the deferred finance charge Unfortunately he has to deal with the finance company - TD Financial on this There is not much we can do Once again, I would like to apologize for any inconvenience we may have causedIf you have any further questions or concerns, please do not hesitate to contact me at1-858-547-ext*** Sincerely, [redacted] Mor Furniture Customer Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Case # [redacted] First, I would like to apologize for any inconvenience we may have caused [redacted] It is always our goal to ensure that our valued customers have a positive experience with us In the case of [redacted] , Mor Furniture has sent two separate professional carpet cleaning companies to assess the damage in hopes that the stains caused by the furniture can indeed be cleaned Once again, I would like to apologize for any inconvenience we may have caused [redacted] If you have any further questions, please do not hesitate to contact our customer service department at [redacted] Sincerely, Mor Furniture Customer Service

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Regards, [redacted]

February 21, 2014 [redacted] Arial;">RevDex.com Re: [redacted] Dear [redacted] First, we would like to apologize for any inconvenience we may have cause [redacted] . It is always our goal to ensure that our valued customers have a positive experience with us. We are making arrangement to have our warehouse pick up the product and refund the account $400. Once again we would like to apologize for any inconvenience we may have caused [redacted] . If I can be of further assistance please do not hesitate to contact me, Sincerely, [redacted] Distribution Manager Mor Furniture – [redacted] Warehouse [redacted] ***

RevDex.com
*** *** *** ***
Viewridge, Suite
San Diego, CA
Case ID# ***
Customer Name: *** ***
Dear *** ***
First, I would like to apologize for any inconvenience we may have caused *** *** and the lengthy delay in replying to this complaint. It is always our goal to ensure that our valued customers have a positive experience with us
We were able to confirm the promotion that we had back in and that we do owe *** *** the free sales tax and free delivery promotion. We have a refund in the amount of $(invoice #***)If *** *** can call our customer service department to confirm her current address we will process a check and send to her residence.
Once again, I would like to apologize for any inconvenience we may have caused *** ***If you have any further questions, please do not hesitate to contact our customer service department at ***
Sincerely,
Mor Furniture Customer Service

I purchased a sectional couch along a patio set and tables months ago .I purchased the month warranty for leather protection At months my couch started Flaking and peeling on one section of the sectional I contacted Mor and they said its outside of warranty and wear and tear I want to share these photos with others because I spent 3,to have a couch I can't even keep due to the embarrassment of how it looks No manager ever will return my call or try to resolve with me This couch has a defect I have never seen this happen to anyone and all in
Months Be aware before you purchase from them

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowI am sure the amount of $is all I will ever get back from Mor Furniture, because they are cheap and don't seem to value people's timeI am very unhappy with this companyIt took too many phone calls and complaints to customer service to get this response, and it still unacceptableI am a veterinarian, and I get paid $per hour on averageI figure with the hours I spent not working, waiting around for Mor Furniture to show up and fix or replace my nightstand, they owe me hours of time, which would total $This company needs to learn to respect people's time better, and get their job done the first time
Regards,
*** ***

">June 1,
RevDex.com
*** *** *** ***
Viewridge, Suite
San Diego, CA
Case ID# ***
Customer
Name: *** *** ***
Dear *** ***
First, I
would like to apologize for any inconvenience we may have caused *** ***. It is always our goal to ensure that our
valued customers have a positive experience with us
We have come
to an agreement to refund *** *** a total amount of $471.12. We hope that this is satisfactory and will
bring some resolution to the dispute
Once again, I
would like to apologize for any inconvenience we may have caused *** ***If
you have any further questions, please do not hesitate to contact me at
*** *** ***
Sincerely,
*** ***
Mor Furniture
Customer Service

Advertised a dining room set for a price and when you are ready to buy, the charge is a lot more because they say the chairs that are shown with the table are actually a lot more, if you want the original price, the chairs are other cheaper, not even matching what you thought you were buyingThat is called bait and switchedThey did not even apologizeThey are trying to rip off the unsuspecting customer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***