Mor Furniture For Less

Our first impression with Mors Furniture was a good one, we had selected the furniture and color we wanted and everything ran smoothly Until we received the wrong color furniture from the store that's when the customer service went down hill and was not up to standards So, we had the wrong furniture for a couple of weeks because the company was trying to see how we received the wrong item, when the right sku was put in So, I had the picture of the item that we took in the store and then the one that was delivered and they were totally different colors, so after weeks of waiting the furniture that was delivered was still wrong and come to find out they didn't make that color and it was the lighting in the store that made it look the color we thought, but the salesperson should have known that they did not make the color we was looking for, so we went to another Mor store in Mirmar to look for other furniture and found something we like so we went add and started the paperwork for that They was supposed to cancel the order out that we bought in National City and start a new one in Mirmar So, once that was done they came to deliver the furniture it didn't fit so we had to return it and then went back to National City and choose more furniture, the items that we picked were cheaper and we were do a refund so on 4/we were told that we should see the refund by 4/and if we didn't to connect the store, we did not so we contacted the store on 4/and they said we will expedite it that didn't happen so being that my husband was out to sea he could not really get any help and neither could I until he return now we look at about a month has passed and we still hadn't receive the refund owed My husband went down there and the manager was out till noon and we was suppose to get a call never did Once someone got in touch with us we were told that the amount we was supposed to get refund was incorrect and in fact it was a lower amount image thatSo, after a month goes by we finally get a call from the district manager and he goes through why we hadn't received our funds and then tells us that it's going to be this amount and you should see it in 3days The whole is experience was awful just to get money back that was owed to us, and if the shoe was on the other foot and we had to pay them monthly and missed two payments our credit would be messed up and reported It could have been handle better than it was and in a faster amount of time Just say we weren't happy so we took the amount they said because we were tired of going back and forth

I want strongly to recommend Mor Furniture as a place to buy your furniture and other home decor, but I just cannotThe sales staff at the showroom was extremely friendly and understandingI quickly made a deal and purchased a $couch in January of Within one month that couch had brokenOver the next yrs it has been broken and repaired timesMinimum turn around time for repairs was weekThe warehouse staff involved with the repairs and deliveries has treated me as if I was an inconvenience to them on several occasions After the last repair my couch broke yet again and I was given the option to pick out a new piece of furniture and be credited for my old pieceI accepted this offer only to receive and unpack the new unit and find that it had been delivered to me broken from the warehouseNow I am yet again going in circles with the warehouse staff

11pt;">August 27,
RevDex.com
*** *** ***
Viewridge, Suite
San
Diego, CA
Case
ID# ***
Customer
Name: *** ***
Dear
*** ***
First,
I would like to apologize for any inconvenience we may have caused ***. It is always our goal to
ensure that our valued customers have a positive experience with us
We
contacted *** *** on Wednesday August 26th to follow up on
her recent exchange of product. *** indicated that she is satisfiedIn addition, we are sending her a
$dollar gift certificate.
Once
again, I would like to apologize for any inconvenience we may have caused *** If you have any further questions, please do not hesitate to
contact me at *** *** ***
Sincerely,
***
Mor
Furniture Customer Service

">July 1,
RevDex.com
Ms*** ***
***
Viewridge, Suite
San Diego, CA
Case ID#
***
Customer
Name: *** ***
Dear Mrs
***,
First, I
would like to apologize for any inconvenience we may have caused Ms***. It is always our goal to ensure that our
valued customers have a positive experience with us
Mor furniture
will mail a $Gift Certificate, good to use towards the purchase of
another bed at any of our Mor Furniture locations. Ms*** has indicated that she feels
this is satisfactory.
Once again, I
would like to apologize for any inconvenience we may have caused Ms***
If you have any further questions, please do not hesitate to contact me at
###-###-####
Sincerely,
*** ***
Mor Furniture
Customer Service

After two years of looking for a dining table and chairs I walked into Mor Furniture on the 4th of July and saw the set I was looking for On 07/07/15, it was delivered, but had a defect a scratch on the table On 07/07/17, a new one came, which had more defects than the first one On 07/10/15, it was returned to the wharehouse After several calls to receive my refund as of today's date 07/29/ I have not received a refund and continue to get excuses to why or when I will be getting my money back I have now been forced to file a complaint with my credit card company and write this review, so everyone is made aware of the difficulty in getting your money back I was told by Mor's customer service to do what I think is best in filing a complaintThat is poor customer service I will never buy anything from Mor Furniture ever again I hope this helps someone else out there make the right decision on where to buy your furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

July
3,
RevDex.com
*** *** *** ***
Viewridge,
Suite
San Diego, CA
Case
ID# ***
Customer
Name: *** ***
Dear *** ***
Again, I want
to apologize for any inconvenience we may have caused *** ***
I have
spoken with *** *** and offered to have her reselect different furniture
She has agreed and has indicated that this will resolve her matter
Once again,
I would like to apologize for any inconvenience we may have caused *** *** If you have any further questions, please do not hesitate to contact
me at *** *** ***
Sincerely,
*** ***
Mor Furniture Customer Service

">February 24,
Revdex.com
*** *** *** ***
Viewridge, Suite
San Diego, CA
Case ID# ***
Customer Name: *** ***
Dear *** ***
First, I would like to apologize for any inconvenience we may have caused *** *** It is always our goal to ensure that our valued customers have a positive experience with us
In the case of *** *** Mor Furniture will credit the account $towards some of the additional fees incurred with the financing. Although Mor Furniture does not finance customers directly, we did explain the finance company is ** *** and *** *** is aware.
Once again, I would like to apologize for any inconvenience we may have caused Ryan SpadeIf you have any further questions, please do not hesitate to contact me at *** *** ***
Sincerely,
*** ***
Mor Furniture Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to me. I have been in contact with Mor, and I am picking out new matrasses today.
Regards,
*** ***

January 27,
Revdex.com
*** ***
***
Re: *** *** * ***
Dear *** ***,
First, I would like to apologize for any inconvenience we may have caused *** ***It is always our goal to ensure that our valued customers have a positive experience with us
We have resolved the issue with the bunk bed and are currently waiting for *** *** to reselect different mattresses. He has indicated that this will resolve the matter
Again, I apologize for any inconvenience we may have causedIf I can be of further assistance, please feel free to contact me directly at ***
Sincerely,
*** ***
*** Manager
Mor Furniture For Less

March
24,
Revdex.com
of San
Diego
*** *** ***
MurphyCanyon,
SteSan Diego, CA
Re: *** * *** ***r Case # ***
Dear *** ***r,
First, I would like to
apologize for any inconvenience we may have caused *** *** *** ***rIt is
always our goal to ensure that our valued customers have a positive experience
with us
As soon as we received this
letter we spoke with Mr*** and we confirmed that we will pick up his
mattress and foundation and refund his moneyIt is my understanding that *** *** is happy with this resolution
Again, I apologize for any inconvenience
we may have causedIf I can be of further assistance, please feel free to
contact me directly at ***
Sincerely,
*** ***
*** Distribution Manager
Mor Furniture For Less

March 21,
*** *** ***
class="MsoNormal">RevDex.com
Viewridge Room
San Diego, CA92123-
RE: Case# *** * *** *** ***
Dear *** ***,
First, I
would like to apologize for any inconvenience *** *** may have been caused. It is always our goal to ensure that our
valued customers have a positive experience with us
*** *** accepted an exchange and this was
completed on March The customer indicated that this would resolve the
matter
Once again, I would like to apologize for any inconvenience we
may have caused in this matter. If you
have any further questions, please do not hesitate to contact me at *** ***
Sincerely,
*** ***
Operations Manager
*** Warehouse

Dear *** ***,
I have spoken to this guest (*** ) and discussed all issues We have issued a $gift certificate for himHe is aware it will take 2-weeks to arrive to his homeThe guest is completely satisfied now and all issues have been
resolved.
Thanks,
*** ***
Customer Service Manager
www.MorFurniture.com
*** *** ***
*** *** *
*** ***

June 6,
RevDex.com
*** *** *** ***
Viewridge,
Suite
San Diego, CA
Case
ID# ***
Customer
Name: *** ***
Dear *** ***
First,
I would like to apologize for any inconvenience we may have caused *** *** It is always our goal to ensure
that our valued customers have a positive experience with us
In
the case of *** ***, Mor Furniture did pick up her living room set on
4/for a full refund. On May 15th,
Mor Furniture refunded the funds to a *** card in the total amount of
$3,030.97.
Once
again, I would like to apologize for any inconvenience we may have caused *** ***If you have any further questions, please do not hesitate to contact me
at *** *** ***
Sincerely,
*** ***
Mor Furniture Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I
To begin with, I am a femaleI find it distasteful they are referring to me as Mr, I believe they truly are not reviewing my caseFirst of all, I have not received a phone call nor have I received an emailSecond, the $credit they promised to credit our account is not showing on my account, nor the $in store credit they apparently gave to us I am very dissatisfied, still with this company and am hearing of other similar hortor stories as mine with Mor furnitureThe last delivery was atrocious with the delivery men10:pm, not delicate with our belongings, and were having a dispute in my living roomWe would like our compensation.
Regards,
*** ***

October
30,
Arial, sans-serif;">
RevDex.com
*** *** *** ***
Viewridge, Suite
San Diego, CA
Case ID# ***
Customer
Name: *** ***
Dear *** ***
First, I
would like to apologize for any inconvenience we may have caused *** *** It is always our goal to ensure that our
valued customers have a positive experience with us
In the case
of *** ***, Mor Furniture has authorized the return and refund of her
purchase made on October 4th, 2014.
Mor Furniture will pick up items on Saturday November 1st,
2014. Once the items have been returned,
we will process the refund in the amount of $which will take 5-
business days
Once again,
Mor Furniture would like to apologize for any inconvenience we may have caused
*** ***. If you have any further
questions or need anything in the future, please do not hesitate to contact me
at *** *** ***
Sincerely,
*** ***
Mor Furniture
Customer Service

","sans-serif""> November 5,
RevDex.com
Ms
*** *** ***
Viewridge, Suite
San
Diego, CA
Case
ID# ***
Customer
Name: *** *** ***
Dear
Mrs***,
First,
I would like to apologize for any inconvenience we may have caused Mr***. It is always our goal to ensure that our
valued customers have a positive experience with us
Unfortunately
we have been unsuccessful in our attempts to reach Mr***. Please ask him to contact us so we may be
able to assist and discuss his situation in further detail
Once
again, I would like to apologize for any inconvenience we may have caused Mr***. Please do contact me, *** *** at
###-###-#### (Friday-Tuesday) or you can e-mail me at ***@morfurniture.com
Sincerely,
***
***
Mor
Furniture Customer Service

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have been scheduling exchanges with Mor from same damaged furniture multiple times and so far they have brought the furniture times and all had been scratched and dentedSo we couldn't do exchangeMoreover, they have told me now that they can only deliver furniture with few scratches and dented and I should get it serviced from them instead of hoping to get a new piece as all of their stock is like thisAlso, I had complained for various sales & delivery issues which has caused me more pain and trouble than damaged furniture, no resolution is provided for that with exchange
I've left a voice message to *** to talk about it so when he calls me we can talk about it in detail and it would be great if we come to a resolution.
Regards,*** ***

","sans-serif">April 9,
Revdex.com
*** *** *** ***
Viewridge, Suite
San Diego, CA
Case ID#
Customer Name: *** ***
Dear *** ***
First,
I would like to apologize for any inconvenience we have caused *** ***. It is always our goal to ensure that our
valued customers have a positive experience with us
We
have issued a refund in the amount of $1,199.99. $has been returned to the *** and
$has been credited to the finance account totaling $1,199.99.
Once again,
I would like to apologize for any inconvenience we have caused *** *** If you have any questions or other concerns,
please do not hesitate to contact me at *** *** ***
Sincerely,
*** ***
Mor
Furniture Customer Service

March
13,
"">*** *** ***
RevDex.com
Viewridge
San Diego, CA
RE:
*** *** *** ***
Dear *** ***,
This
letter is in response to the letter that *** *** wrote regarding her
experience with our companyFirst, we would like to apologize to *** *** for any inconvenience we have caused herIt is our goal to provide
exceptional customer service to each and every customer, but it seems we fell
short in this particular case
I
spoke with *** *** and apologized for her unpleasant experience with our
companyI reviewed what was stated in her letter and let her know that it was
noted that we had offered her $for compensation for her travel time to AlbuquerqueI let Mrs
*** that I would start the refund process of $and that it could take
up to a couple weeks to receive itI have promised *** *** a follow up
call on 3/14/to insure that the refund is processed correctly
Again,
we apologize for any inconvenience we have caused *** ***Please feel
free to contact me with any questions at ***
Sincerely,
*** ***
Warehouse
Manager
Mor Furniture