Mor Furniture For Less

The furniture delivery service for Mor Furniture for Less knocked a large hole in the wall, scratched the hallway wall & tore the leather on the headboard being delivered After contacting Mor regarding the damage, was told to contact their delivery service regarding damages Phone calls are not returnedHave complained to Mor corporate offices - was told I would hear from someone in hours (have heard from no one) This has been going on for three months Am having the damages repaired and will be filing a claim through the court

ugust 13, Better Business Bureau [redacted] Viewridge, Suite San Diego, CA Case ID# [redacted] Customer Name: [redacted] Dear [redacted] First, we would like to apologize for any inconvenience we may have caused [redacted] It is always our goal to ensure that our valued customers have a positive experience with us When speaking with [redacted] , we offered to credit her [redacted] account $dollars [redacted] indicated that this would resolve the matter and she is satisfied Once again, I would like to apologize for any inconvenience we may have caused [redacted] If you have any further questions or concerns, please do not hesitate to contact me at [redacted] Sincerely, [redacted] Mor Furniture Customer Service

February 24, 2016>Revdex.com [redacted] Viewridge, Suite San Diego, CA Case ID# [redacted] Customer Name: [redacted] Dear [redacted] First, we would like to apologize for any inconvenience we may have caused [redacted] It is always our goal to ensure that our valued customers have a positive experience with us Our records indicate that Mor Furniture indeed has issued a refund for the amount of $248.41on January 6th, This refund was issued to a [redacted] card Once again, I would like to apologize for any inconvenience we may have causedIf you have any further questions or concerns, please do not hesitate to contact me at [redacted] Sincerely, [redacted] Mor Furniture Customer Service

November 12, Better Business Bureau [redacted] Viewridge, Suite San Diego, CA Case ID# [redacted] Customer Name: [redacted] Dear [redacted] ***, First, I would like to apologize for any inconvenience we may have caused [redacted] It is always our goal to ensure that our valued customers have a positive experience with us I was able to speak with [redacted] on Monday 11/10/in regards to her complaint with Mor FurnitureWe briefly discussed some options and Mor Furniture is willing to work with [redacted] in regards to getting some new chairs [redacted] did express she is currently out of town and will contact me once she has had a chance to visit our store and see what dining chairs will work best for her I can be directly contacted at [redacted] *** or via e-mail at [redacted] Sincerely, [redacted] Mor Furniture Customer Service

December 2, Better Business Bureau Ms [redacted] Viewridge, Suite San Diego, CA Case ID# [redacted] Customer Name: [redacted] Dear Mrs***, First, I would like to apologize for any inconvenience we may have caused Ms*** It is always our goal to ensure that our valued customers have a positive experience with us In the case of Ms***, Mor Furniture will allow her to return the twin bed along with the matching chest and nightstand so she can select a different bed of her choice Once again, I would like to apologize for any inconvenience we may have caused Ms*** If you have any further questions or need anything in the future, please do not hesitate to contact me at ###-###-#### Sincerely, [redacted] Mor Furniture Customer Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedFurthermore, there were never any arrangements made to pick up anything from my locationThe managers from their corporate center and the store manager where the furniture was purchased collectively made an agreement to "credit" the account in the amount of $for "inconvenience" of delivered goodsWe are still currently waiting on our final items, which will not be delivered until April, Should these items not be delivered as expected, another complaint will be filed Regards, [redacted]

Re: [redacted] Case [redacted] Dear Mrs*** First, we would like to apologize for any inconvenience we may have cause Mr*** It is always our goal to ensure that our valued customers have a positive experience with us Our Finance Department has processed the refund to Wells FargoThis will appear on the customer’s account within the next business days Once again we would like to apologize for any inconvenience we may have caused Mr***If I can be of further assistance please do not hesitate to contact me, Sincerely, [redacted] Finance Manager Mor Furniture for Less

Case ID# [redacted] sans-serif;">Customer Name: [redacted] Dear Mrs***, First, I would like to apologize for any inconvenience we may have caused Mr [redacted] It is always our goal to ensure that our valued customers have a positive experience with Mor Furniture At the end of July, Mr [redacted] purchased a new piece and it is our understanding that he is satisfied and feels the matter has been resolved Once again, I would like to apologize for any inconvenience we may have caused Mr [redacted] Should you have any further questions, please contact me at 858-547-ext*** Sincerely, [redacted] Mor Furniture Customer Service

January 13, Revdex.com "Calibri", "sans-serif""> [redacted] Viewridge, Suite San Diego, CA Case ID# [redacted] Customer Name: [redacted] Dear [redacted] First, I would like to apologize for any inconvenience we may have caused [redacted] It is always our goal to ensure that our valued customers have a positive experience with us [redacted] is scheduled for an exchange tomorrowI will be calling him afterward to ensure that the delivery was has handled in a satisfactory manner and also verify if there is something else we can do Once again, I would like to apologize for any inconvenience we may have caused [redacted] If you have any further questions, please do not hesitate to contact me at [redacted] Sincerely, [redacted] Mor Furniture Customer Service

Better Business Bureau [redacted] Viewridge, Suite San Diego, CA Case ID# [redacted] Customer Name: [redacted] Dear [redacted] First, I would like to apologize for any inconvenience we may have caused [redacted] It is always our goal to ensure that our valued customers have a positive experience with Mor Furniture On 05/23/14, I contacted [redacted] and communicated via voicemail that we have refunded her $delivery feeWe trust this matter is now be resolved Once again, I would like to apologize for any inconvenience we may have caused [redacted] If you have any further questions, please do not hesitate to contact me at [redacted] Sincerely, [redacted] Mor Furniture Customer Service

Dear [redacted] "Calibri", "sans-serif""> First I would like to apologize for any inconvenience we may have caused [redacted] It is always our goal to ensure that our valued customers have a positive experience with us This purchase only qualified for financing through [redacted] , a separate entity from Mor Furniture The paperwork completed and signed with [redacted] is a lease agreement and both lessee and lessor are mentioned numerous times in the document We suggest that [redacted] contact [redacted] directly at [redacted] I have reviewed the complaint forwarded to me and have directed the information to *** [redacted] is the finance company within our facility that [redacted] has set up a payment program with I have forwarded the complaint to the corporate offices of [redacted] and they have assured me that this will be responded to promptly Once again, I would like to apologize for any inconvenience Respectfully, Mor Furniture

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I still have not received the Gift Card in the amount of $as promised MOR did credit my finance account for $but this is only half of the promised resolution] Regards, [redacted] ***

June 25, Revdex.com [redacted] ***>Viewridge, Suite San Diego, CA Case ID# [redacted] Customer Name: [redacted] Dear [redacted] First, I would like to apologize for any inconvenience we may have caused [redacted] It is always our goal to ensure that our valued customers have a positive experience with us We have made numerous attempts to reach [redacted] by telephone but our calls have gone unreturned We ask [redacted] to contact me directly at [redacted] if he is still dissatisfied and would like to discuss a resolution Sincerely, [redacted] Customer Service Manager Mor Furniture

August 22, We have sent [redacted] emails to the address provided on the Revdex.com letterOur manager [redacted] *** has also called and left a message on 8/at 5:pmWe have confirmed with our Finance Deptthat the $credit has been processedThese have gone unanswered

June 24, Revdex.com [redacted] Viewridge, Suite San Diego, CA Case ID# [redacted] Customer Name: [redacted] Dear [redacted] First, we would like to apologize for any inconvenience we may have caused [redacted] It is always our goal to ensure that our valued customers have a positive experience with us We were able to locate and reserve all pieces of her living room sectional and will make a complete delivery on Saturday 6/For the inconvenience we have caused, we will deduct the delivery fee of $ [redacted] is satisfied with this resolution Once again, I would like to apologize for any inconvenience we may have caused [redacted] If you have any further questions or concerns, please do not hesitate to contact me at [redacted] Sincerely, [redacted] Mor Furniture Customer Service

First , I would like to apologize for any inconvenience we may have caused [redacted] It is always our goal to ensure that our valued customers have a positive experience with us [redacted] refund was processed April 5, We trust this has resolved his issueOnce again, I would like to apologize for any inconvenience we may have caused the [redacted] If you have any further questions, please do not hesitate to contact me at [redacted] ***Sincerely, [redacted] Mor Furniture Customer Service

December 30, Better Business Bureau [redacted] Viewridge, Suite San Diego, CA Case ID# [redacted] Customer Name: [redacted] Dear [redacted] First, I would like to apologize for any inconvenience we may have caused Mr [redacted] It is always our goal to ensure that our valued customers have a positive experience with us I have spoken with Mr [redacted] and arranged for a technician to take a look at his productI have also sent him a copy of his warrantyWe trust this will resolve the matter Once again, I would like to apologize for any inconvenience we may have causedPlease do not hesitate to contact me at 1-858-547-ext [redacted] Sincerely, [redacted] Mor Furniture Customer Service

January 24, [redacted] Revdex.com RE: [redacted] Dear [redacted] ***,> We have received your correspondence in regards to [redacted] We are sorry to hear that the mattress ordered was uncomfortableAlthough these matters are unforeseen, we also would like to do everything within our power to insure our customer is happy I have spoken to [redacted] today 1-24-She would like to come back into our showroom and reselect to another MattressShe will be doing so on Sunday 1-26- Sincerely, [redacted] Mor Furniture

WE FIRST SAW THE ADVERTISEMENT FOR RECLINER ON TV ON JUNE 10,WE DROVE TO STORE (MILES) AND WERE TOLD THE ORDER FOR RECLINERS WAS NOT RECEIVED YET BUT SHOULD BE ANY DAY THEY SHOWED US A PICTURE OF CHAIR THAT WAS ON CELL PHONE WE RETURNED TO STORE ON JUNE AND AGAIN THEY HAD NOT ARRIVED WE WERE TOLD WE COULD PAY FOR CHAIRS TO ENSURE DELIVERY WE WAITED AND ON JUNE AGAIN AT STORE THEY TOLD US STILL NO CHAIRS THE WHOLE TIME THE ADVERTISEMENT CONTINUED TO RUN ON TV UNTIL JUNE ON JUNE 19, WE PUT OUR NAME ON LIST TO BE CALLED WHEN CHAIRS ARRIVED WEEKS LATER ON JULY I CALLED STORE AND WAS TOLD NO CHAIRS BUT THEY HAD OF A DIFFERENT COLOR IN WAREHOUSE WE DROVE TO SPOKANE RIGHT AWAY ONLY TO BE TOLD THEY WERE OUT OF THE ONES IN WAREHOUSE IN HOUR THEY WERE GONE GIVE ME A BREAKTHEY SAID WE WOULD HAVE TO PAY FOR CHAIRS ( WE WANTED 2) TO GET THEM AT THE SALE PRICE, AND THE CHAIRS SOULD BE THERE ANYDAY WE PAID FOR THE CHAIRS AGAIN WERE TOLD THEY SHOULD BE THERE ANY DAY I CALLED ON JULY AND WAS TOLD THAT OUR ORDER FOR CHAIRS DELIVERY DATE WAS AUGUST NOT ANY DAY BUT DAYS LATER NO MENTION WAS EVER MADE ABOUT THIS BEING AN ORDER FOR THE CHAIRS TO BE MADE AND SHIPPED TO SPOKANE THEY GAVE ME A COPY OF SALES ORDER THAT DOES STATE THIS BUT IT WAS SOMETHING WE NEVER SAW OR SIGNED THE WHOLE TIME THEY ( SEVERAL DIFFERENT SALEMAN) ALL TOLD US THAT CHAIRS SHOULD BE THERE ANY DAYTHIS IS ADVERTISEMENT AND TOTAL LIES ABOUT WHEN CHAIRS WOULD ARRIVE NOW THEY ARE SHOWING US A CHAIR THAT IS NOT AT ALL LIKE THE ONE ON CELL PHONEI WOULD LIKE THE STORE TO CONTACT US AND I WANT PEOPLE TO KNOW OF THIS SALES PRICTICE., WE HAVE NOT ASKED FOR REFUND UNTIL WE SEE THE ACTUAL CHAIR

Case # [redacted] First, I would like to apologize for any inconvenience we may have caused [redacted] *** It is always our goal to ensure that our valued customers have a positive experience with us In the case of [redacted] ***, [redacted] (contract delivery service) compensated [redacted] in the amount of $dollars for the damages caused during her delivery Once again, we would like to apologize for any inconvenience we may have caused [redacted] ***If you have any further questions, please do not hesitate to contact our customer service department at [redacted] Sincerely, Mor Furniture Customer Service