Mor Furniture For Less

I want strongly to recommend Mor Furniture as a place to buy your furniture and other home decor, but I just cannot. The sales staff at the showroom was extremely friendly and understanding. I quickly made a deal and purchased a $2000 couch in January of 2012. Within one month that couch had broken. Over the next 2 yrs it has been broken and repaired 4 times. Minimum turn around time for repairs was 1 week. The warehouse staff involved with the repairs and deliveries has treated me as if I was an inconvenience to them on several occasions. After the last repair my couch broke yet again and I was given the option to pick out a new piece of furniture and be credited for my old piece. I accepted this offer only to receive and unpack the new unit and find that it had been delivered to me broken from the warehouse. Now I am yet again going in circles with the warehouse staff.

Review: October 26, 2014 – purchased the chair at location of [redacted] October 27, 2014 – chair delivered a little after 10pm

October 28, 2014 – Emailed and called on dissatisfaction with chair, Mor Furniture set an appointment for [redacted], a Technician

October 29, 2014 – [redacted] inspected the chair, stated nothing wrong, my take 3-6 months to break in the chair

October 30, 2014 – Emailed and called on dissatisfaction with the chair, [redacted] spoke with [redacted] from Mor Furniture and scheduled a return pick-up for Friday October 31, 2014 and the refund would take 7-10 days

October 31, 2014 – chair was picked up

We have made numerous other email and phone communications, with no reply from Mor Furniture.

We are not sure why the lack of integrity and customer service with this company and we are fed up.Desired Settlement: We want our refund of 764.39, it has now been 19 days they have had the returned recliner. We were issued a credit memo for the stated amount and have had no communications from the Mor Furniture and no money. We are living on social security and that is a lot of money for us.

Business

Response:

Review: I purchased a sofa with Mor Furniture in [redacted] on Sept. 17, 2014. It was to be delivered on Oct. 31st.. I received 7 phone calls over the course of 4 months with delivery date changes. After 7 delivery cancellations, I spoke with a supervisor and cancelled the purchase.

This was on Dec. 23, 2014. At the time of the initial purchase I paid half in cash and the other half on my debit card. I was told I would be issued a check in the mail for the cash portion and a credit to my bank account for the debit portion. On Dec. 26th, 2014, two days after my cancellation and request for a refund, I received another call from Mor telling me they are canceling delivery again and rescheduling it forJan 5th, 2015. Again, I cancelled this entire purchase two days prior. This was the eighth delivery cancellation NOW on a sofa I no longer wanted. They said they would cancel my purchase AGAIN.

Because I have no faith in this establishment, I called today (12-30-2014) to make sure my refund was on its way. They tell me they have no record of my cancelled order, therefore, my refund

was not in the midst of being refunded. I've had it with this company. I can't get my refund OR a sofa. After 8 reschedules for delivery and three attempts to get a refund, I'm at an impasse.Desired Settlement: I would like to go to the Mor Furniture in [redacted] and get a cash refund on the spot so I can purchase I sofa I have needed 5 months ago. I made this purchase early before the holidays so I could accommodate my visiting family for Thanksgiving and Christmas, and I was not able to do so. I also would like to make sure any delivery charges are reimbursed as well.

Business

Response:

Review: On August 14th, 2014 I went to Mor Furniture for Less in [redacted] and purchased 3 pieces of furniture. I was given a delivery date of August 16th, 2014 during the day. I was explained that I would receive a phone call on August 15thconfirming my delivery for August 16th. I received no such call from Mor. I called the Customer Service 800# and spoke with a representative. I was told the delivery date was changed to August 17th during the evening. I called my sales manager and spoke with him. He informed me the reason for the delivery change was due to a defective piece. On August 17th, all pieces were delivered on time.

The one problem was with my entertainment center. The entire left column on the top was scratched and chucks of wood were missing from the corners and sides of the piece. An exchange would be set up and scheduled for August 19th in the evening. I also needed to make an exchange to reduce the size of my sectional I bought. I was told by the sales manager I could exchange any piece if the sectional does not fit in my living room. I was told the exchange for the sectional would be completed and delivered on the same day I was to receive my replacement for the entertainment center. I called to confirm the delivery on August 18th and again the delivery was rescheduled because something was not in stock.

On the 20th, we received only our replacement for the entertainment center. The delivery drivers had no records showing my exchange for the sectional corner chair to an armless chair. He said he was printing out the invoice and taking it, along with the district manager, to the warehouse to figure out what happened. I was told there was a miscommunication with the warehouse. After speaking with a corporate representative I was refunded my delivery fee of $250.23.I was given another delivery date which was on August 22nd between 8pm-12am. The delivery driver arrived at 11:30pm and DID NOT have the correct piece of furniture. No further communication.Desired Settlement: Discount of purchase

Complementary item(s)

Written Letter of Apology from Corporate containing:

1. An explanation of all the mistakes, why the mistakes were made and what was done to fix them

2. An explanation as to why I should continue to shop with your company

3. What your company will do to ensure I am pleased

Business

Response:

Review: I purchased two sectionals from the furniture store February 2011 and have had several concerns with the couches. The couches are poorly built and this is the reason I purchased warranty plans with my couches. My last two attempts at having my couches repaired have been unsuccessful. I was informed by the assessor, that he could not do anything and I needed to follow up with warranty. He stated after a year, the warranty should cover the work (this was not disclosed over the phone as the agency took my payment). I later had to dispute the claim, not sign the billing, and reques my money back. When I followed up with regards to the warranty company information, I was informed by [redacted] that one warranty could be covered but the furniture store no longer works with the other warranty company and I need to locate it via internet. I have had no success at locating this agency. I also forwarded pictures of the damaged couches to David for review (4 weeks ago), I have not recieved a response, I then emailed the company via their website and was informed I would recieve a phone call within 24-48 hours. A week later (today) I call the agency and state my concerns and was transferred to [redacted] voicemail.Desired Settlement: I would like the agency to repair or replace my couches. If they are placing responsibility on the warranty company, then I expect to have forwarding information for these services.

Business

Response:

June 17, 2014

Revdex.com

Ms. [redacted]

4747 Viewridge, Suite 200

San Diego, CA 92123

Case ID# [redacted]

Customer Name: [redacted]

Dear Mrs. [redacted],

First, I would like to apologize for any inconvenience we may have caused [redacted]. It is always our goal to ensure that our valued customers have a positive experience with us.

We picked up the defective items and were able to fix them. A total of three pieces have been repaired and returned to Ms. [redacted]. It is our understanding that this matter has been resolved and Ms. [redacted] is satisfied.

Once again, I would like to apologize for any inconvenience we may have caused Ms. [redacted]. If you have any further questions, please do not hesitate to contact me at ###-###-####.

Sincerely,

Mor Furniture Customer Service

Review: I scheduled my delivery for 2-6 pm, received call that they would be late, they showed up at 7:30 and was almost 9 when they finished assembling bed. When they unwrapped dresser it had a large gouge on the top, driver said it was suppose to be like that, so I refused it. I had taken a half day of from work wait for delivery, so I went to my Mor store where my salesman worked with me and took off the delivery charge, he was polite and very helpful. they rescheduled my re-delivery of my new dresser on another work day, so I wanted it on Saturday instead, they would not deliver it early they gave me a 4-8 delivery, which would not work. I had to insist on a early delivery and wanted first stop, since it was a re-delivery of damaged furniture, I had to firmly insist on this till they set it up. Manager I spoke to was not aware of any issues and gave me every excuse he could for not knowing. I think this is bad practice for a manager not to know whats happening in his company.Desired Settlement: none

Business

Response:

Dear [redacted],

I have spoken to this guest ([redacted] ) and discussed all issues. We have issued a $250.00 gift certificate for him. He is aware it will take 2-3 weeks to arrive to his home. The guest is completely satisfied now and all issues have been resolved.

Thanks,

Customer Service Manager

www.MorFurniture.com

[redacted]

Consumer

Response:

I was very satisfied with the resolution that came about as per my complaint. I wish to thank MOR for there respone to my problem.

Thank You

Regards,

Review: purchased a bedroom set from this company my first order the boards the bedframe has busted boards, poor quality of work on headboard and paint was running and had dents, the dresser leg was broken. when I got the replacement the dresser was damaged again this time two drawers were broken and the quality was poor. I've placed several called and asked the company for a refund and I've gotten the run around and no return calls back nor has the company ever came for the furniture.Desired Settlement: at this point I want a refund of (399.99 + plus tax)for the dresser and no store credit

Business

Response:

May 20, 2014

Revdex.com

4747 Viewridge, Suite 200

San Diego, CA 92123

Case ID# [redacted]

Customer Name:[redacted]

Dear [redacted]

First, I would like to apologize for any inconvenience we may have caused [redacted]. It is always our goal to ensure that our valued customers have a positive experience with Mor Furniture.

In the case of [redacted], Mor Furniture will credit her Visa $100.00 dollars and she keep her dresser in its current condition. [redacted] has agreed and this is a satisfactory resolution.

Once again, I would like to apologize for any inconvenience we may have caused [redacted]. If you have any further questions, please do not hesitate to contact me at [redacted]

Sincerely,

Mor Furniture Customer Service

I bought 1 leather recliner sofa and 2 leather recliner love seat from Mor. Initially they delivered defected item, then mention will get it replaced, they almost came 8 times till the issue is not fixed, the people who are delivering the item is so arrogant and un-civilized, we are thinking on other options, really worried to schedule a delivery appointment if only women at home!

I wont recommend Mor Funiture, if they had a money back option I would have opted it, unfortunately they are only giving store credit, I am really stuck here !!!

Not sure on my way.. looking for what are the available options !!!

I wrote a review in July 2015, regarding my furniture being damaged and bad customer service. I said I would never go back to MOR furniture, but I went against my word and went back to buy the table set I wanted. This time it was a great experience and everything was good this time. They even delivered it on time and priced matched when the item went on sale. I am happy I changed my mind.

Review: I purchased a complete bedroom set on Dec 4, 2015 and I was told by the salesman [redacted] that to keep checking the price of the bedroom set because if the price goes down I would receive a refund for the difference. Well two weeks after the purchase date the furniture was 21% less than the price I paid. So I called [redacted] and talked with him and his supervisor. They told that I would receive a refund of $248.49 back to my [redacted] card. Well I have called customer service 4 times trying to get this refund

. The first time I called customer service, they informed me that it would take 10 business days. The 2nd and 3rd time they told me they could get in touch with the person in charge of the Financial. I was supposed to get a follow up call but as you know that never happened. What ever happened to honesty and customer service?Desired Settlement: A refund of $248.49 on my card.

Business

Response:

February 24, 2016

Revdex.com

4747 Viewridge, Suite 200

San Diego, CA 92123

Case ID# [redacted]

Customer Name: [redacted]

Dear [redacted]

First, we would like to apologize for any inconvenience we may have caused [redacted]. It is always our goal to ensure that our valued customers have a positive experience with us.

Our records indicate that Mor Furniture indeed has issued a refund for the amount of $248.41on January 6th, 2016. This refund was issued to a [redacted] card.

Once again, I would like to apologize for any inconvenience we may have caused. If you have any further questions or concerns, please do not hesitate to contact me at [redacted]

Sincerely,

Mor Furniture Customer Service

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I purchased a loveseat from Mor furniture on 10/8/2014 and was told that they would try to deliver the loveseat by Nov. 1 2014 but if not then definitely by Nov 8. I never received it on the 1st or the 8th, I contacted them and they told me that I would receive it by Nov 24th. I never received it.

Product_Or_Service: A loveseat

Order_Number: customer # [redacted] Account_Number: doc. #[redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

I would like the loveseat that I had paid for over TWO MONTHS AGO!!!.

Business

Response:

Review: We purchased a leather sectional and Ottoman in 2012. The couch is peeling and ripping on it's own in many places. We also have found parts of the couch sticking up from under the material, which we don't have any idea what it is, but it's uncomfortable to sit on. We have taken good care of this couch. When I called to speak to someone, they said we can not do anything about it after a year, and they don't honor wear and tear on furniture, I'm sorry but this is not wear and tear, It's poor quality furniture that is falling part. I am sorry but furniture should last a lot longer. I have known people who have had the same kind of furniture brought from other companies, and the furniture lasted for 5 years or more before the furniture became quite worn. When I contacted the store, which has since moved locations in [redacted], the woman that I spoke to was very rude and unconcerned. This company does not care about the customer, which is pretty sad. I also purchased a rug from this company and it only lasted six months because it folded over and the thread just kept coming off on it's own. When I called the corporate office, they were not friendly and told me the couch was not real leather. They could not do anything for me, because the purchase was over one year. I guess this company does not care about satisfying and making their customers happy. When we purchased the furniture, the sales person made it seemed like this was a good quality leather couch. and he told us we had a lifetime warranty. We also brought these issues up when we purchased the furniture. We went to multiple high end stores and middle tier furniture locations looking for just the right sectional and chose Mor Furniture due to quality customer service and the right piece. Since we paid cash in full for an expensive set, now I feel I was just smoothed over with a slick sales pitch which they did not honor.Desired Settlement: We are looking for a resolution to this matter as we are very dissatisfied customers. We would like this furniture exchanged or repaired significantly to good condition. I do hope that we can find resolution and continue to be supporters of Mor Furniture.

Business

Response:

Review: Mor furniture sold us three furniture items for a little over $1500. When they sold us the items, they scheduled a delivery for September 16, 2014. On that day they never showed up at our house so my wife called to inquire why not. She was told that Mor unilaterally changed the delivery to Sunday, September 21. My wife stayed home all day waiting for delivery when she could have done other other things. Mor should rimburse my wife for her wated time. I then promptly called Mor back to tell them that Sundays are the ONLY day of the week that someone cannot be home for deliveries. Mor told us that Sunday is the ony day of the week that they do not deliver to our address (we are only 45 minutes away from the store and they act like this would be an incovenince even though we were charged $159.00 for delivery.

When they refused to be flexible on delivery dates, I promptly cancelled the delivery and requested a refund. For the net several days, I received multiple calls requesting to confirm delivery on Sunday. I told them every time that we wanted a refund and we would not be home on Sunday. They kept calling through Sunday, and the conversation was always the same. Yesterday September 22), when I noticed that the refund was still not in my ank, I decided to call once again and was told a refund was never setup. This is after requesting a refund on at least ten occasions. The operator told me, once again, that she would leave a meessage for the store to put in the refund. Today, when I noticed that I still have not received a refund I called once again. I was told today that the refund request was now at the companies HQs and would take five business days to process. It took me about five minutes to pay my bill and it will take More almost two weeks, if they pay within another five days. Ibelieve Mor not only owes me a refund but also reimbrsement for all the time and aggrevation I have gone through to cancel this order and receive a refund.Desired Settlement: $2000 for refund and all my time wasted dealing with this company

Business

Response:

Review: In January of 2012 I bought a dining table and recliner from Mor furniture.When they delivered we noticed a bad scuff mark on it so they told me they would bring out another one,which they did.Twelve months later the top of the table started peeling off.We notified Mor of this problem.After searching fo another one and not being able to find one they told me to come down and pick out another table.We went to the store picked out another table that was a little bit more money but seemed to be a better than the last two.Invoice no [redacted] dated 5-15-2013.The first time we had company over and used the table when someone sat down in the chair the leg split.Mor came out looked at it and got another leg. Several months later the same thing happened.After waiting several weeks we had a new leg shipped to us.Just last week we sat down to dinner I and another leg split.After the runaround we got on the last leg I have not even contacted mor about this last leg splitting.I just want it on record about the inferior products they sell.By the way we went throught 3 recliners with them also.Desired Settlement: DesiredSettlementID: Replacement

It would be nice to get another leg. If that happens it will really surprise me.If they do anuthing they will want me to go down there and pick out another table set for which I definitely will not do.

Business

Response:

June

24, 2014

RevDex.com

Ms. [redacted]

4747

Viewridge, Suite 200

San Diego, CA 92123

Case ID# [redacted]

Customer

Name: [redacted]

Dear

Mrs. [redacted],

First,

I would like to apologize for any inconvenience we may have caused Mr. [redacted]. It is always our goal to ensure that our

valued customers have a positive experience with us.

We

spoke with Mr. [redacted] and scheduled to exchange his chair this Wednesday, June

25. Mr. [redacted] indicated that this would resolve the matter and he is satisfied.

Once

again, I would like to apologize for any inconvenience we may have caused Mr.

[redacted]. If you have any further questions, please do not hesitate to contact me

at ###-###-####

Sincerely,

Customer Service Manager

Mor

Furniture for Less

Review: My husband and I bought a bedroom set and couch from Mor Furniture on November 30th. We were told that our couch was in stock but our bed would take between 2 to 4 weeks to come.

AFTER we paid, we were told our bedroom set was in and our couch would take 2 to 4 weeks. (Our contract said 4 weeks) On December 12th, I called Mor to find out the status on my couch, I was told it would be delivered December 14th. On December 14th I called Mor to find out the details of the delivery and I was then told December 15th. December 15th comes around and I was told December 20th. By this time I was very upset that I was told a different date each time. I asked to speak with the supervisor and they did not care at all! December 20th comes around and I am told it will not be delivered until December 28th, that is OVER THE 4 WEEK from the date we bought the couch and our contract says 4 WEEKS!!

I did receive a call letting me know my couch would be delivered on December 29th and I did receive my couch on the 29th of December, but they delivered the wrong arm less sofa. I called Mor to let them know and they said it would be in January 10th. When January 10th comes around, there was no couch and I was told January 13th, then January 18th. I spoke to the supervisors and corporate and they both stated they will not refund any of my money and that the couch was discontinued so they were going to give me what they had that is why I received the wrong couch and it could be another 4 weeks till I received the right couch. I bought my couch and bed in full on November 30, 2013. I should not have to wait 2 months to receive my furniture. I finally received the correct arm less sofa on January 26th. I will be taking further legal action and will never shop at Mor furniture again.Desired Settlement: I would like to be partially refunded the money I spent since I had to wait 2 months and for being lied to.

Business

Response:

February

17, 2014

Revdex.com

Re: [redacted]

Dear [redacted],

First, I would like to

apologize for any inconvenience we may have caused [redacted]. It is always

our goal to ensure that our valued customers have a positive experience with

us.

I spoke with [redacted]

today and we resolved her issues. I offered her 20% off her original purchase

price ($250) together with a 20% discount certificate towards any future purchase.

[redacted] ndicated that she was satisfied.

Again, I apologize for any inconvenience

we may have caused. If I can be of further assistance, please feel free to

contact me directly at [redacted].

Sincerely,

[redacted] Manager

Mor Furniture For Less

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: The first attempted delivery (nov 27 2013) the driver and assistant (still in training) showed with the furniture two hours past the scheduled delivery time. They arrived at 8:30 in the evening. The trainer promptly left to make other deliveries leaving the trainee at my home. He couldn't carry the furniture by himself so I (100% disabled veteran, as defined by the department of veterans affairs) was asked to help him carry everything in. After this he assembled as much as he could by himself but we had to wait for another hour before the trainer showed back up to complete deliver/assembly. The delivery men assembled the items incorrectly and had even brought the wrong parts for the bunk bed set. I was informed that I shouldn't worry about it as this happens all the time and that they'd leave the wrong parts at my home (which is against store policy) and he would be back in a couple of days to complete the delivery. During this time the "trainer was flippant, disrespectful and felt that it was appropriate to curse in front of them. They then left at 10:00pm. My wife called the. Store manager to lodge a formal complaint. [redacted] (the store manager) apologized profusely detailing that the primary delivery man had been fired, she arranged a new delivery time 2 weeks later from 7-9pm. My wife explained that this was an inappropriate time as we have school aged children. She then tried to set the delivery for 9:30 am. My wife explained that I had an appt at the VA hospital in Loma Linda and that she was not comfortable with strange men in the house alone. The delivery was then set for a week later. The delivery men showed up at 9:00 the following morning with the exact same delivery crew. They were dismissive of my wife's concerns telling her that it was too bad, they weren't notified of the reschedule and that since they were already there they could leave the furniture (parts) at the front door or it would be another 2 weeks before my children's bed was fixed. Again they brought the wrong items.Desired Settlement: The right furniture, an apology, and a heavy discount on the fist months payment as it was never installed and a significant discount on the damaged and incomplete items delivered.

Business

Response:

January 8, 2014

Revdex.com

4747 Viewridge

<st1:place w:st="on"><st1:city w:st="on">San Diego, <st1:state w:st="on">CA

<st1:postalcode w:st="on">92123

Ref: [redacted] & [redacted]

Revdex.com Case# [redacted]

Dear Mrs. [redacted],

First, I would like to sincerely

apologize for any inconvenience we may have caused the [redacted] family. It is always our goal to ensure that our

valued customers have a positive experience with us at all times.

After receiving your letter I

spoke with [redacted] regarding the multiple failed delivery attempts, the rude

delivery drivers, as well as their manners.

The [redacted] family had decided to cancel their order through RAC

Acceptance and have the bed replaced. On January 8th, 2014 the

bedroom set will be picked up and removed through RAC. Although Mr. [redacted] is

not satisfied with the way he was handled through this process he is happy that

the issues are being handled and will be completed.

Once again, I would like to

apologize for any inconvenience we may have caused the [redacted] family If you

have any further questions, please do not hesitate to contact me at 866-466-7435

Sincerely,

Operations Manager

Mor Furniture for Less

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: On 10/29/11 we purchase dual recliner set from Mor Furniture. We also purchased [redacted] which covers the fabric. The purchase price of the recliner was $398 and the [redacted] was $69.97. Our receipt is stapled to the customer warranty & service agreement which has a 1 year, 3 year, and 5 year warranty outline on it.

The 5 year warranty is on the Frame and mechanisms and has a stated warranty limited to repair or replacement of defective product at the option of Mor Furniture For Less.

On 10/6/13 the handle that releases one of the recliners broke off making it impossible to recline. On 10/7/13 I called the customer service to ask if this defect would be covered under the [redacted] or the Mor limited warranty. The customer service personnel told me that the manufacture of my furniture went out of business so my furniture could not be repaired.

So I asked to have it replaced and was told that because the manufacture went out of business I would not be able to have my furniture replaced and I would be offered 50% of my purchase price toward something new at Mor. After a lengthy discussion with the customer service rep. we decided that we would not give our business to Mor Furniture since they do not honor their warranty agreements.

I understand that the manufacture has gone out of business however it is the business of Mor furniture to provide furniture to consumers from many different manufacturers and should therefore be able to honor warrantees to their customers in all circumstances. As a consumer I have a choice where I spend my money. I choose where I go and what I buy based on the services and warranty of the products I buy. When we bought this product we based our decision partly on the warranty offered.Desired Settlement: I would like 100% refund of the cost of my recliner set. I would prefer to purchase my replacement furniture from a company that will honor the warranty offered to consumers.

Business

Response:

I researched the product and it looks like it's just a pull cord that broke off. Customer was denied service due to manufacturer closing down.

I felt that the sales person was purposely misleading about exchange policies in order to talk us into an upgrade that we would not otherwise have considered. From the response I got when I called to inquire, this seemed to be common practice. She was also less than honest about the cost of "free" accessories that came with the purchase of a mattress. The invoice is difficult to decipher making it easy to be charged and not notice it. The mattress delivered without integral parts and they could not leave it. Of course we then had to re-use up our old mattress. When they returned on another day, another part was missing. Finally they sent someone out from the warehouse to deliver it. The delivery people were considerate, but there was a lack of communication on the part of schedulers. I had to call multiple times to receive a response and they scheduled delivery times without consulting with me. I would highly recommend shopping elsewhere.

Review: hello to whom it may concern. first I made a purchase in the store. buy a dining room, also two bunk beds, a living room, entreteiment center, I am mentioning this furniture delivered to me defective. talk to the person who sold me the furniture in the store but did not find solution to my problem.and then speak with customer service and I did not find solution. Customer service sent me a person to check my furniture but I did not find solution. my furniture buy them in December 2012 to the present day customer service does not want to change my furniture. they always say they will send a person to check the furniture but they do not help me with the problem I even canceled my dining room. but have not yet returned my money please if you can help me with the problem I'm tired of this thanks.Desired Settlement: I want to change all the furniture defective by new and returning the money to the bank account of the dining room that was canceled

Business

Response:

July 17, 2013

Revdex.com

Re: [redacted]2

Dear [redacted],

First, I would

like to apologize for any inconvenience we may have caused [redacted]. It is

always our goal to ensure that our valued customers have a positive experience

with us.

After receiving

your letter we contacted [redacted] in regards to his concerns and offered to

have him reselect new product. He

accepted our offer. It is my understanding

that [redacted] feels the matter has been resolved.

Once

again, I would like to apologize for any inconvenience we may have caused [redacted]. If I can be of

further assistance, please do not hesitate to contact me at [redacted]

Sincerely,

Distribution

Manager

Mor Furniture – [redacted]

Review: On July 21, 2014 I purchased $4,780.55 worth of furniture at MOR Furniture for Less. This included a dining room set, sleeper sofa & full bedroom set. This is my second time purchasing from MOR, and I have spent roughly $10,000 at their showrooms within the past two years.

During the time of purchase, I was never made aware by [redacted] of the "protection plan" offered by MOR. I would have purchased this protection for my couch if I was told. One day after delivery (July 22, 2014) while browsing MOR's website for additional living room furniture, I came across a page which offers a furniture protection warranty for 5 years. I immediatley contacted [redacted] on July 22, 2014 and inquired about the protection plan. He informed me he would be able to "pull a couple of strings" since I was never informed and adding the protection would be an added cost of $79 (couch protection only). I explained to [redacted] my credit card wasn't readily available and I would call back with the information. I called back an hour later, left a message to receive no response. Today, my fiancee, Alyssa [redacted] contacted [redacted] and left a message. He called her back leaving a voicemail stating there's nothing he can do, and we're practically out of luck since this protection is through a Third Party. I personally still haven't heard back from [redacted].

During the time of delivery on July 21, one gentleman was very polite, while the other was rude, unprofessional & had a belligerent attitude. When we realized a couch wasn't going to fit in the room I wanted, I politely asked he place it outside until I decide what to do. Instead, they placed it back in the truck. Ten minutes later I explained I would like it placed in the living room. This simple request angered the employee, and began to give me an attitude saying the couch is heavy and he needs to figure out what to do. Finally, he gave in to me keeping my own couch & took it off the truck.Damage was also done to my new homeDesired Settlement: I would like some sort of reimbursement, a protection plan that was never offered and possible compensation for damage to a home I just remodeled. I received a new paint job & new wood floors from a contractor 2 days prior to the furniture delivery. Granted, I signed a "waiver" dismising any damage according to [redacted] at the PHX Warehouse, but that was right after dealing with one of the most disrespectful and unprofessional people I've ever encountered. I simply didn't know what I was signing as I wanted this employee out of my home. There was no regard for any belongings in my home, dents and scratches were made to my new wood floors. Furniture was slammed and mistreated. After having two separate MOR employees come back out today (July 23, 2014) to install a headboard which the original team forgot to screw for, they informed me the bed was INCORRECTLY setup. They had to take the bed completely apart and reassemble. Shame on you MOR Furniture!

Business

Response:

Case ID# [redacted]

Customer Name: [redacted]

Dear Mrs. [redacted],

First, I would like to apologize for any inconvenience we may have caused Mr. [redacted]. It is always our goal to ensure that our valued customers have a positive experience with Mor Furniture.

At the end of July, Mr. [redacted] purchased a new piece and it is our understanding that he is satisfied and feels the matter has been resolved.

Once again, I would like to apologize for any inconvenience we may have caused Mr. [redacted]. Should you have any further questions, please contact me at 858-547-1616 ext. [redacted]..

Sincerely,

Mor Furniture Customer Service