Mor Furniture For Less

HORRIBLE!!! Stay away! Too bad I couldn't give them ZERO stars!
Below you'll see the letter I sent to Mor's corporate office!
I just wanted to express my serious dissatisfaction with my purchase at Mor. Approximately 2 yrs ago we purchased two sofas, a corner unit and a complete set of dining tables and chairs. Immediately we had issues with the dining set. The tops were made of granite, were unsealed and seriously watermarked. It took weeks to resolve this issue. Now, 2 years later, one of the sofas has a back with the material splitting right down the middle. Not on a seam, but in a low stress area right on its back. The sofa is covered in "bonded vinyl".according to the salesman would wear better and longer than leather. When I went to the Tigard Oregon store to ask for help I was promptly told that there was nothing they could do. Your corporate offices confirmed that, due to the warranty lasting only a year. I purchased, and was told I had extended warranties on all the furniture I bought. The store manager said it ONLY covered the tables and wouldn't cover upholstery anyway.
Is this the kind of inferior merchandise Mor sells? Sofas that last two years? This is so obviously defective and inferior craftsmanship I'm stunned that Mor can offer me no assistance. Your employees made me feel as though this was my fault and even tried to insinuate such. I believed in your store, service and merchandise. I thought you offered a quality line of products. This was just cheap and inferior material and no one wants to admit it. Please be aware that if we cannot come to some arrangements on helping me with this I will NEVER purchase anything from Mor again. I will also make evert effort to contact consumer agencies, local news services and internet resources to reiterate my dissatisfaction and story! This is no way to treat your customers.
SHAMEFUL! Only 2 years on furniture that is hardly used! Maybe you should advertise it as "disposable"? I threw away several thousand dollars on misinformation and poor quality merchandise.
The store managers in Tigard are absolutely NO help and could care less once the sale is made!

The first time I made a purchase from Mor I purchased a sofa and an entire bedroom set. The bedroom set was to be shipped from the warehouse and was delayed multiple times. I finally cancelled the order because I had no bed for weeks. The sales person was rude and put off. A few years later I decided to give Mor a second chance and I purchased a bed frame and bedside table. This is where is gets shady...I needed delivery so they call me at 5:57pm and say I need to call them back before 6:00pm or they will cancel my delivery. So I call them at 6:01pm (I have call logs to prove it). They give me a delivery window via phone voice mail AND text message. I confirm both messages. They confirm as well that indeed they got my confirmation and set up a delivery. 1/2 hour past my delivery window I call and the person on the phone says he can't get ahold of the delivery driver and the manager of the branch will call me right back.Never happened. So I call back 45 minutes later, then they tell me my delivery was never routed and I will have to wait another 5 days to get my items delivered and that the first person I talked to knew this but didn't tell me. So I waited around for 5 hours not knowing I was never getting my items delivered because nobody told me until I called twice to inquire. Also, I was told there is NO return policy unless you get damaged goods. Running a respectful business who's employees treat their customers kindly is not rocket science.

January 12, 2016
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Revdex.com
[redacted]
4747 Viewridge, Suite 200
San Diego, CA 92123
Case ID# [redacted]
Customer Name: [redacted]
Dear[redacted]
First I would like to apologize for the inconvenience [redacted] has experienced.
It is always our goal to ensure that our valued customers have a positive experience with us.
Our Customer Service Rep has been in contact with [redacted] since mid-December. We are waiting for the vendor to send out the missing part. Once this has been done the matter should be resolved.
Once again, I would like to apologize for any inconvenience we may have caused [redacted].
Sincerely,
[redacted]
Mor Furniture Customer Service

April 25, 2016
Better Business...

Bureau
[redacted]
4747 Viewridge, Suite 200
San Diego, CA 92123
 
Case ID# [redacted]
Customer Name: [redacted]
 
 
 
 
First, I would like to apologize for any inconvenience we may have caused [redacted]  It is always our goal to ensure that our valued customers have a positive experience with us.
 
In the case of [redacted] Mor Furniture did give her a $200.00 dollar credit to keep the floor model item as is.     
 
Once again, we would like to apologize for any inconvenience we may have caused [redacted] If you have any further questions, please do not hesitate to contact our customer service center at[redacted]
 
 
Sincerely,
 
Mor Furniture Customer Service

July 18, 2014 
Revdex.com
Ms. [redacted]
4747 Viewridge,
Suite
200
San
Diego, CA92123
 
Case ID# [redacted]
Customer Name: [redacted]
 
Dear Mrs. [redacted],
 
Mrs.
[redacted]’ gift certificate in the amount of $250 was mailed out on July 7, 2014.
 
 
Sincerely,
 
[redacted]
[redacted]
Customer
Service Manager
Mor Furniture
Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We have agreed to pick up his entertainment unit and issue him a full refund. We have been unable to confirm a pick up date from [redacted].  He should call[redacted] (Customer Service) to make pick up arrangements.
 
[redacted]

I don't know where to start, the so called $1500 bonded leather sofa and couch that I bought a year and a half ago has started peeling off from all places and the salesman from whom I had earlier bought dining table and chairs said he was sorry as the warranty was over, for real if u had told me the sofa do not last more than 2 years then I probably would not have bought it. Just last year I was recommending it to all friends and family about how good the designs were and at a reasonable price tag. Sadly the mor store couch and sofas are cheaper in every sense of the word and from now on I will inform everyone to stay away from that store.

February 20, 2014
[redacted]
Revdex.com
4747 Viewridge Suite 200
<st1:place w:st="on"><st1:city w:st="on">San Diego, CA. 92123
 RE: Case#[redacted]
 Dear [redacted],
 First, I would like to apologize for any inconvenience we may have caused [redacted].  It is always our goal to ensure that our valued customers have a positive experience with us.
 We have spoken with [redacted] and arranged to pick up her furniture tomorrow, February 21 and refund her purchase amount. We believe this will resolve her issue.
 Once again, I would like to apologize for any inconvenience we may have caused Ms. Miller.  If you have any further questions, please do not hesitate to contact me at[redacted]
 Sincerely,
[redacted]
Distribution Manager
[redacted] Warehouse

January 27, 2014
 
Revdex.com
 Ref: 
[redacted]          Revdex.com #: [redacted]
 
Dear [redacted]
 
I would first like to apologize for
any...

inconvenience we may have caused you. 
It is our goal to ensure that our valued customers have a positive
experience with us.
 
After receiving [redacted]’s letter, we
agreed that a stationary sofa would be sufficient as long as [redacted] did not
need to wait any longer for his set. [redacted] was delivered a stationary sofa
on 01/26/2014 and a refund for the difference between the sleeper sofa and
stationary sofa was processed on 01/27/2014.
 Upon delivery of the stationary
sofa the drive team was missing two throw pillows. The pillows have been
located and will be fed-ex’d to the customer.
 
 Once again, I would like to apologize
for any inconvenience we may have caused [redacted].
If you have any further
questions, please do not hesitate to contact me at [redacted]  
Sincerely,
 
 
 [redacted]
Operations Managers
MOR Furniture For Less

Revdex.com
[redacted]...

[redacted]
4747 Viewridge, Suite 200
San Diego, CA 92123
 
Case ID# [redacted]
Customer Name: [redacted]
 
 
 
First, I would like to apologize for any inconvenience we may have caused [redacted].  It is always our goal to ensure that our valued customers have a positive experience with us.
 
In the case of [redacted], Mor Furniture did issue a credit for a total of $149.06 back on April 8th (refer to invoice [redacted]). Unfortunately, due to human error, the credit was never posted to [redacted]’s account.  We have received confirmation from our finance department that the credit will be posted in 10 business days. 
 
Once again, I would like to apologize for any inconvenience we may have caused [redacted]. If you have any further questions, please do not hesitate to contact our customer service department at [redacted]
 
 
Sincerely,
 
Mor Furniture Customer Service

May 23, 2014
 RevDex.com
[redacted]...

[redacted]
4747 Viewridge,
Suite 200
San Diego, CA92123
 
Case ID# [redacted]
Customer Name: [redacted]
 
Dear [redacted]
 
First, I
would like to apologize for any inconvenience we may have caused [redacted]  It is always our goal to ensure that our
valued customers have a positive experience with us.
 
In regards
to the case of [redacted], Mor Furniture picked up his furniture on 4/30/14
and [redacted] was credited/refunded in the amount
of $1,198.98. 
 
Once again,
I would like to apologize for any inconvenience Mor Furniture may have caused [redacted] If you have any further questions, please do not hesitate to
contact me at [redacted]
 
 
Sincerely,
 
[redacted]
Mor Furniture Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I have indeed signed the settlement for the damage caused during delivery, however, Mor furniture has still not provided the $200 dollar gift voucher that was promised by [redacted] the customer service rep in regard to the nightmarish experience we had at Mor furniture. Once this is received I will gladly resolve this issue, however, this is another example of the lack of concern for the customer that Mor furniture has displayed. We were promised full resolution to the horrible experience, and Mor furniture is making it difficult to move on. 
 
[redacted]

March
14, 2014
  
Revdex.com
of
w:st="on">San Diego
[redacted]
4747 Viewridge Ave, Ste. 200San Diego, CA92123
 
Re: [redacted] Case # [redacted]
 
Dear [redacted]r,
 
First, I would like to
apologize for any inconvenience we may have caused [redacted].  It is always our goal to ensure that our
valued customers have a positive experience with us.
 
We delivered the missing
pillow yesterday and refunded her $60 for the part together with an additional
$200 for the inconvenience – total $260. 
The customer has indicated that she is satisfied.
 
Again, I apologize for any inconvenience
we may have caused. If I can be of further assistance, please feel free to
contact me directly at [redacted]
 
Sincerely,
 
 
 
[redacted] Distribution Manager
Mor Furniture For Less

July 15, 2014
  
Revdex.com
[redacted]
4747 Viewridge,
Suite 200
San Diego, CA92123
 
Case ID#[redacted]
Customer Name: [redacted]
 
Dear [redacted],
 
Again, I want to apologize for the inconvenience [redacted] has experienced.
 
We have again been in contact with [redacted] and have agreed to have her reselect a different living room set. She has indicated that this will resolve her issues and she is satisfied.
 
If you have any further questions, please do not hesitate to contact me at [redacted].
  
Sincerely,
  
[redacted]
Manager
Mor Furniture Customer Service

Arial;">March 27, 2014
 
[redacted]
The Revdex.com
4747 Viewridge
San Diego, CA
 
Re:  [redacted]
File# [redacted]
  
Dear [redacted],
 
First, I would like to apologize
for any inconvenience [redacted] was caused. Our goal is to exceed our guest
expectations of a positive experience and appreciate the opportunity to correct
any frustrations from [redacted].
 
We have made several
attempts to contact [redacted] to inform her that we will honor our advertisement
of free tax, free delivery and interest free financing till 2017. I have left
multiple messages expressing our apologies regarding the miscommunication. Please
have [redacted] contact me personally regarding her request.
 
Again, please accept my
apologies for any inconvenience.
 
 If you have any other
concerns or questions please give me a call at the [redacted] store at [redacted].
 
 
Sincerely,
 [redacted] Manager
Mor Furniture

this company bites! we bought a bedroom set from them and after paying for it and being promised a delivery date it was not available so we took another set that was in stock. my child who bought her bedroom from them 5 years later had the same thing happen. Oh its still in San Diego and one part of the bed did not come in yet. 8 wks wait for a bed that was less than 400.00. the salesman/manager was rude and spoke over me while I was talking. kept telling me about how much business they have and there is only a 1% chance of anything like this happening. So, when you are part of the 1% then what? thats my question. I will not do business with them again and will tell family and friends and co-workers not to either.

Revdex.com
sans-serif; FONT-VARIANT: normal; FONT-WEIGHT: normal; COLOR: rgb(34,34,34); FONT-STYLE: normal; MARGIN: 0px; LETTER-SPACING: normal; BACKGROUND-COLOR: rgb(255,255,255)">[redacted]
4747 Viewridge, Suite 200
San Diego, CA 92123
 
Case ID# [redacted]
Customer Name: [redacted]
 
 
Dear [redacted]
 
First, I would like to apologize for any inconvenience we may have caused Ms. [redacted] and also the lengthy delay in replying to this response.  It is always our goal to ensure that our valued customers have a positive experience with us.
 
Unfortunately after many attempts, we have not been able to reach Ms. [redacted]. We have called and left messages but these also have gone unreturned.  We would like the opportunity to speak with Ms. [redacted] so we may be able to assist resolve this matter.
 
Once again, I would like to apologize for any inconvenience we may have caused Ms. [redacted]. If you have any further questions, please do not hesitate to contact me directly at your earliest convenience at1-866-466-7435 ext. [redacted].(Thursday thru Monday)
 
 
Sincerely,
 
[redacted]
Mor Furniture Customer Service

11pt;">November 12, 2015
RevDex.com
[redacted]
4747
Viewridge, Suite 200
San
Diego, CA 92123
 
Case
ID# [redacted]
Customer
Name: [redacted]
 
Dear
[redacted]
 
First,
I would like to apologize for any inconvenience we may have caused [redacted]  It is always our goal to ensure that our
valued customers have a positive experience with us.
 
Unfortunately
we have been unsuccessful in our attempts to reach [redacted] Please her contact us so we may resolve her
issue.
 
Once
again, I would like to apologize for any inconvenience we may have caused [redacted]  We here at Mor Furniture pride
ourselves on our level of service and our customer’s satisfaction is extremely
important to us.
 
Please
do contact [redacted] at [redacted] (Tuesday-Saturday) so we
may bring resolution to the dispute.
 
Sincerely,
 
[redacted]
Mor
Furniture Customer Service.

11pt;">August 31, 2015
RevDex.com
[redacted]
4747
Viewridge, Suite 200
San
Diego, CA 92123
 
Case
ID# [redacted]
Customer
Name: [redacted]
 
Dear
[redacted]
 
First,
I would like to apologize for any inconvenience we may have caused [redacted].  It is always our goal to ensure that our
valued customers have a positive experience with us.
 
Unfortunately
we have been unsuccessful in our attempts to reach [redacted]. We have left
messages on the number provided ([redacted]) on August 27th and August
28th.
 
Once
again, I would like to apologize for any inconvenience we may have caused [redacted].  We here at Mor Furniture pride
ourselves on our level of service and our customer’s satisfaction is extremely
important to us.
 
Please
contact me, [redacted] at [redacted] (Monday thru Friday) so
we may bring resolution to the dispute.
  
Sincerely,
[redacted]
Mor
Furniture Customer Service.