Mor Furniture For Less

Review: We purchased a furniture set from more furniture a year and a held ago. We were assured it was a real leather set. The furniture has begun peeling apart and is garbage. They say that they only warrant 1 year on the leather and are not willing to help us with repair or replacement.Desired Settlement: I would like them to either exchange for different furniture at the same value as what we purchased or give me my money back.

Business

Response:

Review: we are on our third table from Mors furniture.The first one after a couple

of days had flaws in it so they came out and replaced it.The second one started pealing after three months,after 2 weeks they finally told us to come down and pick out another table set that the one we had was discontinued.We went down picked out another table which was better quality than the first two so we paid more money for it.After 7 weeks we finally got it on 3-21-2013.On July 4th at the family dinner my daughter sat down in the chair,the left front leg split and my daughter fell backward and hit her head on the floor.She is fine.On July 5th I called Mor and they told me they would send a rep out to look at it.On July the 11th the rep came out and looked at the chair and told me he would get another leg for it.On July 26th my wife called Mor to find out what was going on with the leg.The lady said she could not even find where it was even ordered,and would find out about it and call my wife back.We have yet to hear from Mors.God forbid they take one off another chair to take care of thir customer.Its basically called customer service.I filed a complaint last year with the Revdex.com on a recliner we had issues with, by the way we went through 3 reclinersI will never ever do businee with Mor furniture again.They sell inferior products and there customer service after the sale is the worst I have ever dealt with.After this coplaint I will probably never get a new leg for my chair.Desired Settlement: I would just like to get the damn leg for my chair and NEVER have to deal with them again.

Review: We bought a bedroom set last November. When it was delivered, the delivery guys were 2 hours late, and no one called to let us know they would be late. The nightstand they delivered was broken. We pointed it out to the delivery guys, who didn't seem to care. We sent multiple emails and phone calls to get someone to come fix the broken nightstand. It has taken months. It is now May (6 months later!!) and I still have a broken nightstand. This week on Tuesday the delivery guys were supposed to come between 3-7pm to replace the broken part of the nightstand. They got here at 6:40pm, and they had the wrong part. They were supposed to come today (Saturday) between 1-5pm with the correct part, and I was told yesterday I was the first delivery (meaning it should be close to 1pm) because I had been inconvenienced by their screw up and I had to wait for them again. Well, at 2:45pm, the delivery guys were still not here. I called to complain because they were late, and the person I talked to at customer service said they weren't here yet because we weren't the first delivery. I was promised yesterday I was the first delivery, because I demanded that we be first because the company has screwed up so many times. Why was I told I was first delivery yesterday, and now today that gas sudden changed?? This company doesn't seem to care at all about its customers. I have been inconvenienced twice now, made to wait around for them to fix something that should have been fixed months ago. My husband and I have both called customer service multiple times and complained about how unhappy we are, and we have been promised things that haven't happened. I just want my nightstand fixed, and I don't think I should have to wait around 4 hours on multiple days for this be be done when it's the companies fault they didn't bring the correct part to fix it last Tuesday. I want to be first delivery of the day like I was promised, and not have the schedule changed on me.Desired Settlement: I think we should be refunded what we paid for the bedroom set to be delivered ($99.99) and for their 'safeguard' repair ($1145.24). We have been inconvenienced multiple times by this company, and no one seems to care. They should have delivered me a non- broken item, or at least been able to fix the situation quickly. And I don't have any confidence tha when this furniture gets scratched or what not in the future, that someone will get here in a timely manner to fix it.

Business

Response:

May 15, 2015

Revdex.com

4747 Viewridge, Suite 200

San Diego, CA 92123

Case ID# [redacted]

Customer Name: [redacted]

Dear [redacted]

First,

I would like to apologize for any inconvenience we may have caused [redacted] It is always our goal to ensure

that our valued customers have a positive experience with us.

In the

case of [redacted] Mor Furniture has given them a total credit of

$200.00 dollars towards their finance account with [redacted] One credit was given by [redacted]

([redacted] warehouse) in the amount of $100.00 dollars and the other $100.00

dollar credit was given by our Customer Service Manager [redacted] Both credits can be referenced to invoices [redacted]

and [redacted]

Once again,

I would like to apologize for any inconvenience we may have caused [redacted]. If you have any further questions, please do not hesitate to contact

me at [redacted]

Sincerely,

Mor

Furniture Customer Service

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Review: well mor called me and said they would be there at my home with my furniture on march 21 at 1100 to 300 well they started calling me at about 1025 saying they were there and they can only stay till 1040 the driver was rude says he cant wait I tried to explain I would be there by 1100 cant do it so I get off the phone with him then a girl calls from the delievly office and see gives me a lot more rudeness saying she cant wait I tired to explain to her she didn't wanta hear what I was saying anyways all I want is my money back I don't ever want to deal with rude people and these people were jerks I would never buy anything from them again all I want is my money back yes I send them a email on the 23th of march and it states I will hear back from them in 24 to 48 hours still am waiting have not heard from them at all please help

Product_Or_Service: [redacted]

Order_Number: doc#[redacted]

Account_Number: cust #[redacted]Desired Settlement: Desired SettlementI Refund

credit my credit card I used that's all I want thank you

Business

Response:

First , I would like to apologize for any inconvenience we may have caused [redacted]. It is always our goal to ensure that our valued customers have a positive experience with us.[redacted] refund was processed April 5, 2015. We trust this has resolved his issue.Once again, I would like to apologize for any inconvenience we may have caused the [redacted]. If you have any further questions, please do not hesitate to contact me at [redacted]Sincerely,[redacted]Mor Furniture Customer Service.

Review: We went here on Monday to purchase a bunkbed, then we also found a clearance piece that we really like and a chaise. It took 45 minutes for the slow [redacted] sales man to ring us up. We were told that it would cost $100 per item for delivery...so we said cool, we'll pick it this weekend.

Today, we called to ask them if we needed to inform the warehouse that we were coming or just show up and they said they'd call and inform them for us...when we asked about the clearance item, we were told that we couldn't pick it up from the store because it needed to be transferred to the warehouse. This was not what the salesman told us!!!

The warehouse is by [redacted]..deep north! We negotiated to come pick it up after we grabbed the items from the warehouse.

Warehouse pick went smoothly. Headed to the store to grab the clearance item...only to find out that it wasn't what we ordered. They sales guy stated that "we're all human, we all make mistakes". Great customer service line! [redacted] We ended up not even getting the piece we wanted and was able to refund on the spot because it hadn't left the store.

So we're upset but its cool, we got the main pieces. Get home, just now and it wasn't the right flipping chaise or color we wanted!! We called customer service (call center) and all they said was we'd have to speak with the salesman at the store...Really, after driving over 25 miles to pick the [redacted] up, unwrap it, now you want me to bring it back on Valentine's day?

We wanted on hold for 10 minutes and no one ever picked up. This mistake had nothing to do with us but we're the only ones being held responsible.Desired Settlement: We'd like the company to delivery the correct chaise to our home and pick this one up.

Business

Response:

Review: We bought a couch at Mor Furniture in March of last year. The end of February of this year, I noticed some tears in the side of the seat in the couch, where the vinyl is on our leather couch. We had the warranty on the couch so I called Mor and they sent someone out to check on it and the guy told me it was everyday use that our jeans were the cause of it tearing. There was no way because where the tears are at; our jeans could not catch on the couch. I kept calling and asking for someone to come and fix our couch that was not yet a year old, and after many calls, they finally sent someone here to fix it, which mind you was the same guy that told us that we caused the tearing in the couch in the first place.

He worked on it on Friday afternoon and by Sunday the tears opened up again.

After many more calls to Mor about getting the couch tears fixed, we finally talked to the manager of the store and the manager of the repair department, who both informed us that they won’t do anything about repairing the tears in the couch because they said it was our doing.

I talked to two repair people from different companies around town. One told me that where the tears are on the couch was vinyl and not leather. The vinyl was inferior or rather cheap vinyl and that it needed to be replaced. The other repair guy told me that he fixes one or two of these couches with these kinds of tears a week and that this happens all the time. He said it needs to be replaced with real leather and will cost $175 to fix it.

Well, I attempted to call the Mor furniture store manager many times, where I was told they would give the manager a message and he would call me back later, which he never did. I finally was able to talk to the Manager of Mor furniture about my couch and he won’t listen about this because they believe the guy they pay to come out to check the couch out. Now they won’t take my calls at all. I am stuck with a couch that is a year old that has tears in it because they refuse to fix it right and a warranty that they don’t guarantee.Desired Settlement: I want the couch repaired right or replaced.

Business

Response:

July 1, 2014

RevDex.com

4747 Viewridge, Suite 200

San Diego, CA 92123

Case ID#[redacted]

Customer Name: [redacted]

Dear [redacted]

First, I would like to apologize for any inconvenience we

may have caused [redacted] It is

always our goal to ensure that our valued customers have a positive experience

with Mor Furniture.

We have offered [redacted] a reselection and she has

indicated that this will resolve the matter.

Once again, I would like to apologize for any inconvenience

we may have caused [redacted] If you

have any further questions, please do not hesitate to contact me at [redacted]

Sincerely,

Customer Service Manager

Mor Furniture for Less

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I purchased a dining room table and Orchid 8PC set which included a coffee table, two end tables on Oct. 24, 2013. I was told that there would be a 3 week lead time for the dining room table and a 5 week lead time on the Orchid 8PC set. I was fine with both lead times.

I received the dining room table prior to Thanksgiving and paid to have it delivered and set up. I picked up the Orchid 8PC set on December 15, 2013. The pick up "process" at the warehouse definately needs improvement. I got the items home and attempted for 2 days to assemble the coffee and end tables. I had two family members also attempt to put the tables together and they pointed out that one of the legs for the coffee table had the hole drilled in the wrong spot!

I called Mor Dec. 23, 2013 and told them the furniture was defective and that I wanted a refund becuase I had no confidence in the product. The phone rep told me I absolutely could not get a refund once I took possession of the furniture. I was leaving for vacation on Dec. 24, so I told them I would deal with this issue when I returned.

When I returned to town a week later, I called Mor again. I was told the same thing by the phone rep that I could NOT get a refund.

No other solution was offered so I asked how I could get a replacement set. The rep told me they needed to send a technician out to verify the problem.

A technician was not available until Sat. Jan. 11, 2014. He came out and verified the hole on the table leg was drilled in the wrong spot and therefore could not be put together. He took pictures of it and said someone from Mor would call me within 48hrs. I received a call later in the evening on Jan. 11. The rep told me that they would relace the set and come out and set it up. She also informed me I would not be able to get another set for another 4-5 weeks! I told her this was not acceptable and I wanted my money back because I had an event scheduled for my new home on Jan. 18 and needed the set.

Since I had already waited more than 5 weeks for the first set I refuse to wait another 4-5 weeks for another set which may or may not be defective!

I called again on Jan. 13 and spoke to a rep who again told me I could not have a refund but could get a store credit. I informed him, I did not want anything from the store and needed the furniture for an event I was having in my new home the coming weekend and I was going to another furniture to purchase a coffee table and end tables. The phone rep said he would "work on it" when I inquired what "It" was, he said "a refund." I said, "Thank you." He hung up the phone with no response.

The phone rep called me back later that evening and said he could not "do the refund" it would have to come from corporate so he would put in a call to the Sales rep and he would be able to request the refund.

I have not heard from anyone at Mor furniture since Jan. 13, so I called them again on Jan 21 and was told that the Sales rep was on vacation. I asked to speak with a Manager and was told he was "Interviewing someone." The woman said she would have the manager call me back. I inquired when that would be, she said "Today."

I have not heard anything from anyone at Mor furniture as of today, Jan. 24, 2014. This has gone on long enough and I want the defective set out of my home since I have already purchased another coffee and end table which is perfect! Not one person from Mor has appologized for my inconvenience and have been quite rude on the phone.Desired Settlement: I would like a full refund and for Mor to come get the defective set out of my home.

Business

Response:

February 14, 2014

Revdex.com

Re: [redacted] ID # [redacted]

Dear [redacted],

First, I would like to apologize for any inconvenience [redacted] may have experienced. It is always our goal to exceed our customers

expectations. It seems we fell short this time.

After reviewing your letter and doing some research. I confirmed

that we picked up the defective table set and issued a full refund. At this

time Pamela Mcelroy is completely satisfied. I would again like to apologize for

any miscommunication or inconvenience that was caused.

If you have any other concerns or questions please don’t

hesitate to contact me at 206-575-9500.

Sincerely,

<st1:personname w:st="on">[redacted]

[redacted] General Manager

Mor Furniture

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: Ordered couch on 12/20/2013 from the [redacted] Mor Furniture Store. Delivery date was supposed to be 1/10 (we took this day off). Delivery date was pushed to 1/17 ( we moved our vacation date).

[redacted] Warehouse failed to confirm our delivery date of 1/17, which they never called the two numbers on record). Once again [redacted] Warehouse pushed our date to 1/24. WE offered to change the color to get our couch, since we have given our furniture away, under the premise Mor was going to deliver our furniture. Mor gave us a discount for our inconvenience to change the color and the date to 1/19. We accepted, however we really wanted the blue. Delivery date of 1/19. We leave our vacation early for delivery. The wrong couch was delivered. I suggested they leave the couch since we are couch less and I am pregnant with no furniture. The delivery drivers and their manager refused. I spoke with the manager at Mor, [redacted] and he indicated that he would call me back. He failed to call me back. We drive to Mor and [redacted] advised that [redacted] manager at [redacted] Warehouse, failed to call me after an hour waiting. [redacted] and [redacted], both mention that you have the ottoman and mention the delivery date of 1/21.

We advise we both work and are not taking another day off. Then I emailed and suggested that they upgrade us to a bigger couch. Mor accepted and attempted to deliver on 1/20 at 11:35 pm, after we confirmed the delivery time as 6-10 p.m. The couch did not fit. We went to Mor once again on 1/21 and requested that we get the original order asap. Mor set up a new delivery date on 1/24. I called to confirm the new date, today 1/22 and they confirmed the date as 1/24. Now we received a call that our couch will not be here until 1/26. This is very poor customer service and they have not given us a temporary couch, as my girlfriend is pregnant and we have no couch.Desired Settlement: We would like a gift certificate or a store credit for the inconvenience Mor and [redacted] Warehouse has caused. Also a temporary couch.

Business

Response:

January 31, 2014

The Revdex.com

Re: [redacted]

File# [redacted]

Dea[redacted]r,

First, I would like to apologize

for any inconvenience [redacted] may have been caused. Our goal is to exceed

our guests’ expectations.

We made contact with [redacted] on January 22, 2014 and offered to refund his delivery fee for the

inconvenience caused. [redacted] was satisfied with the compensation and is going to

receive his product Friday night Jan 24th. I expressed our apologies regarding the delay

in his purchase and have extended a personal invitation to work with me

personally regarding any future needs. I believe at this time [redacted] is

satisfied with his purchased.

Again, please accept my

apologies for any inconvenience.

If you have any other

concerns or questions please give me a call at the [redacted]

Sincerely,

[redacted]

[redacted] General Manager

Mor Furniture

Review: I have bought a lot of furniture from Mor and everything I have bought has fallen apart. They also talked me I to a $500 protection plan that does nothing. It never covers anything when I call I get the runaround. People for mor promise all kinds if things and it takes weeks if not months before they do anything. Here I am sitting in a broken couch which I have complained about since the first month I bought it due to poor craftsmanship.

They told me it was due to excessive use no one even sits on the couch because it's broken. I've been complaining about it throughout the year so of course it's gonna continue to get damaged if you don't fix it. Plus what a coincidence now the couch has been discontinued no wonder. That place is like a car dealership they're on commission so they don't care about customers and they're needs. I can only imagine how many people are getting [redacted] by this place. All they offered me was 25% off my next purchase.

Product_Or_Service:

blk leather couch

Order_Number:[redacted]

Account_Number: [redacted]Desired Settlement: Desired Settlement: Replacement I would like my couch replaced or my money back. The couch is defective.

Business

Response:

January 30, 2014

Revdex.com

RE: Case#[redacted]

Dear [redacted],

First, I would like to apologize for any inconvenience [redacted] may have been caused. It is always our goal to ensure that our valued customers have a positive experience with us.

We have called the guest to resolve his complaints. We have agreed to an exchange for the product in question. The customer accepted this offer and indicated that this will resolve the matter.

Once again, I would like to apologize for any inconvenience in this matter. If you have any further questions, please do not hesitate to contact me at [redacted].

Sincerely,

Operations Manager

[redacted] Warehouse

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Everything has been taken care of

Review: A little over a month ago, my husband and I purchased a dining room set from the Mor location in Miramar. It had taken us a while to be able to afford a dining set, being a military family, but we absolutely fell in love with this particular set. So you can imagine how heartbroken we were that a couple of days after we received the furniture (also after having to wait for several weeks to get set), that the coloring from the rattan chairs had been coming off of the chairs. Not to mention, the rattan was completely coming apart. So, chairs that we only had for a couple of days looked like they had been used for several years. We immediately put a call into Mor's customer service department where they assured us that a representative would come and take a look at the chairs and advise us on our next move. When the man came to inspect the furniture, he agreed that the chairs were defective and said that someone would be calling us to arrange for pickup of the chairs. No one ever called.

We decided to go to the showroom to see what selection Mor had so that if given the opportunity to exchange the chairs for different chairs, we would know which ones we would like to order. Unfortunately, nothing matched the table that we had purchased and we didn't feel that they had the best selection. We went over to the 'Meadows' set that we had purchased to see what the chairs looked like on the showroom floor. They too were completely horrible and looked extremely worn. We then went to the customer service area and asked for a manager, to which they answered ' what can we help you with?' We explained our situation. We again asked for a manager. They replied that they were not able to do that but that we should write a letter to the showroom manager about our experience. Write a letter? Really?

.

When my husband got home, he immediately called the customer service line and asked to speak with a manager. Again, no one would forward the call to a manager. The man that he spoke with, [redacted], was very ineffective and said there was absolutely nothing they could do for us except give us the same chairs. He explained to my husband that we had signed something saying that we were not able to get a refund for our purchase - to which we do not remember signing nor being told about. He also would not forward the call to a manager as he said that he had the capacity to do just as much as a manager and a transferred call would 'do nobody good'.

Again we went to the showroom to see if some how, some way we missed something...to which we came back exactly the same way. We just could not find anything that we liked. For such an extravagant purchase, you should really be so excited! To spend so much money on something that is defective just seems crazy. And to not be able to speak to someone in upper management is just shameful.Desired Settlement: Mor should stand by their product. If they sell a faulty, defective product, they should take back the product with no questions asked and refund the consumer immediately. We have purchased thousands of dollars in furniture from this store with no prior issues. We would like Mor to take back the faulty chairs and refund our Mor credit card for the full amount that we purchased the chairs for.

Business

Response:

November 19th, 2013

Revdex.com

Ms. [redacted]

4747 View ridge <st1:address w:st="on"><st1:street w:st="on">Suite 200

<st1:place w:st="on"><st1:city w:st="on">San Diego, <st1:state w:st="on">CA

<st1:postalcode w:st="on">92123

Re: [redacted]

– Case #[redacted]

Dear Ms. [redacted],

First, I would

like to apologize for any inconvenience we may have caused Mrs. [redacted]. It is always our goal to ensure that our

valued customers have a positive experience with us.

After receiving

your letter we contacted Mrs. [redacted] regarding her purchase. Both sides have

agreed that we will be picking up Mrs. [redacted] dining room chairs for a refund

and that she will be keeping the table.

Once

again I would like to apologize for any inconvenience we may have caused Mrs. [redacted] and we are pleased that we found resolution in

this matter, if I can be of further assistance please do not hesitate to

contact me,

Sincerely,

Distribution

Manager

Mor Furniture – San

Diego Warehouse

###-###-####

Ext. [redacted]

Review: I purchased a sofa that was defective. The sofa was picked up on 6/17/2015. I called on 6/27/2015 and was advised that I would see the refund within 10 days. Today 7/2/2015 is now day 15. I called again and was advised that I would see the full refund by 7/3/2015 but due to the holiday I might not see it until next week.Desired Settlement: Refund $525.67

Business

Response:

Review: We purchased couple of items of furnited last year in May. We were explained that it was all part of special financing for 18 months. Recently, we were billed finance charges because one of the purchases was only a 12 month promotion. When I called the store to try and get it resolved they said it clearly said on the invoice that it was a 12 month special financing and that is why we had separate invoices. The sales agent at the time of purchase explained to us that he would create separate invoices because not all items were available in stock, but everything would be under the special promotion of 18 months financing. We believed what we were told and did not read the small print. This month we were charged $208 finance charges on $200 outstanding balance and they refused to waive the fee, even though we have never missed a paymetn and have perfect credit history.Desired Settlement: We would like to request that our finance charges be waived.

Business

Response:

July 10, 2013

RE: Case #[redacted]– [redacted]

Dear Mrs. [redacted],

I

recently called Mr. [redacted] to discuss his issues. Unfortunately, there was no

answer and no voice mail attached to the phone number. I will continue my

efforts to reach Mr. [redacted] until I can speak with him.

The

purchases made at the time did have two unique finance offers and the purchase

in question was clearly a dining set that had the 12 month same as cash option.

That is why it was written on an entirely separate invoice.

Regardless

of that, we have contacted Wells Fargo and have issued a promotion change to

the account so that it also falls into the 18 month same as cash program. Any

charges will be removed from the account. This may take one to two billing

cycles to reflect this change.

I

apologize for any confusion at the time of the sale and we have taken the

proper steps to fulfill resolution our customer’s complaint.

Our

goal is to always exceed our customer’s expectations.

Sincerely,

Tempe

General Manager

Review: We purchased a table/chair set (6 chairs) and buffet with matching hutch less than a month ago for a bit less than $2000. Our issues with Mor began nearly immediately after this purchase was made and have continued without interruption since. On Sunday, May 19th, we were given a delivery window of between 12-4PM. When our delivery did not show up within that time frame, we called and found out that our delivery time frame had been pushed back without the company or the delivery team making any attempt at contacting us that we had been rescheduled to much later in the day (3-7pm). When the set finally showed up at 7:30PM, we had been waiting close to 8 hours.The company offered a meagre apology for their egregious disrespect of our time, and that was only after I had made over 8 phone calls to them requesting some sort of compensation for their error. The company also deducted the $100 delivery charge, but this was only after the delivery team missed the second delivery window that they had set.After the item was delivered, we discovered that 2 of the 6 chairs were delivered broken. After another 2 hours on the phone, they offered to send out a "technician", which was ridiculous as the item had been delivered broken and should be replaced. After another round of phone calls (and hours on hold), we were promised by [redacted] (or [redacted]), customer service manager, that we would have 2 new chairs delivered on Friday, May 31 between 3-7PM. Well, once again, our window of delivery was pushed back without us being notified (this time to 4-9PM), BUT once again, this second window was missed. The items showed at 11:30PM on Friday night-- with 1 of the 2 replacement chairs broken on arrival. The delivery men showed no interest or care about the fact that we once again were stuck waiting over 8 hours for their delivery-- and once again, the item was damaged and unable to be accepted. Now, we are being told by Mor that we must wait for another "delivery window", no apology.Desired Settlement: We would like a new, unbroken chair to be delivered on time, without subjecting us to further waiting. Also, due to the HUGE amount of effort it has taken to get these items delivered (and without damage), we've given up literally hours of our time on the phone with Mor and waiting on Mor's very unreliable delivery methods, we'd like some sort of compensation-- a deduction of the cost of these goods would be a good place to start.

Business

Response:

June 18, 2013

Revdex.com

4747 Viewridge Suite 200

San Diego, CA 92123

Re: [redacted]i – Case #[redacted]

Dear [redacted]

First, I would

like to apologize for any inconvenience we may have caused [redacted] It is always our goal to ensure that our

valued customers have a positive experience with us.

After receiving

your letter we contacted [redacted] to schedule a new delivery date to exchange

her damaged dining chair, [redacted] did not give us a date or time while on

the phone and informed us that she will call us back to schedule delivery. It

is my understanding that [redacted]i feels the matter has been resolved.

Once

again, I would like to apologize for any inconvenience we may have caused [redacted] If I can

be of further assistance, please do not hesitate to contact me a[redacted]

Sincerely,

[redacted]

Distribution

Manager

Mor Furniture – [redacted] Warehouse

Review: I bought a brand new pair of sofa power recliner, Cr: [redacted] on Feb 7, 2015, for a total price of $1,538.95. which included the service protection plan. So they delivered the Sofa in good condition, but I noticed there was a sound like a loose or broken parts when using it. I called about March 3 and they arrived to check the Sofa on March 7. The technician said there is a broken spring and he said they will replace it a NEW item. On March 10 I took off from work for 4 hours just to meet the delivery of my sofa, they replace the item in a manner like a brand new covered with plastic and removed the broken Sofa. But I noticed and showed to delivery person that the item (sofa) is not new but it is old, there is indentation mark and I asked the delivery guy that I can not accept this and I have to return the whole item. But the delivery personnel advise me to call the Mor Office at [redacted] So I called their office and I have talked to [redacted], I was telling her that I am the very disappointed and dissatisfied customer and told her that I am returning the Sofa for the reason of service by the Mor furniture is not I was expected. But instead she transferred me to another person and waited for about 15 minutes for the person I need to talk to but again they transferred me again and I repeatedly asking to return the merchandise and my money. But this person was saying he is going to call the warehouse "why is this thing happen". I told him you are one of the Mor furniture employee who run business and know more what is going to your business and I cannot answer whys is this happened. I told him also I need this furniture to take out from my house because I am not comfortable using it, and I do not know who uses this furniture last. But then they never call us back what is going on to my complaint until today March 11, the service and I called was on March 10.Desired Settlement: I am not comfortable using this sofa used item, it is so questionable who was the last person used this. I need the Mor furniture to pick up and return this merchandise and I have my refund. Even though this was made from China they should sale this kind of quality in reasonable price and in good service.

Business

Response:

Review: I purchased several items for a new home in April 2014. I was VERY clear with the sales associate that I was furnishing a new house and needed to buy several items. I even bought one pillow and was chatting with him about whether it would work or not. He never once mentioned to me that there was a no return policy. I was told that once the items were delivered, if there was a chance something didn't work, I could refuse and send it back with the delivery guys and get a refund. All was good. Then I was told one of the items(meadow dresser) I requested couldn't make the shipment in time to be delivered on the agreed date. So annoying but picked up anyway(after renting a UHAUL). I wasn't told that by doing that any of my terms had changed. When the other items were delivered two days later, the dresser was still in the box and I told them that it wasn't going to work. They said to just call the store and create an invoice and they could pick up next day. I called my sales guy and he was no where to be found. Spoke with floor manager and he said he would speak to sales guy and would work something out. Of Course I never heard anything back. I left two messages and finally talked to another manager who told me that since I picked up the dresser, it was not eligible for return. He said once it was removed from the box(which is wasn't), they could not take it back. He then proceeded to tell me all furniture stores do that which I found offensive since I do this for a living and a majority of other stores let you return furniture( costPlus, costco, and ANY mattress place). I understand that every store has to to have a return policy, but Mor never explained to me what theirs was and then their customer service was terrible. Now I'm stuck with an extra $1000 dresser and no place for it.Desired Settlement: I want a refund credit for the meadow dresser and mirror which is $1000. I opened a line of credit through Mor's(Wells Fargo).

Business

Response:

July 1, 2014

RevDex.com

Ms. [redacted]

4747 Viewridge, Suite 200

San Diego, CA 92123

Case ID#[redacted]

Customer Name: [redacted]

Dear Mrs. [redacted],

First, I would like to apologize for any inconvenience we

may have caused Ms. [redacted]. It is always

our goal to ensure that our valued customers have a positive experience with

Mor Furniture.

Mor Furniture will honor the return of her dresser and

mirror. Ms. [redacted] indicated that this will resolve this matter.

Once again, I would like to apologize for any inconvenience

we may have caused Ms. [redacted]. If you

have any further questions, please do not hesitate to contact me at ###-###-####.

Sincerely,

Customer Service Manager

Mor Furniture for Less

Review: March 16, 2014 I visited Mor Furniture and was greeted by a sales person named, [redacted]. She was very nice and asked me what I was looking for. I explained that I was shopping there because of their advertisement on TV, offering "no tax, free delivery and no interest until 2017" and I needed to purchase a sectional sofa. She showed me a few sectionals and then showed me one that was pretty much what I was looking for as well as priced nicely. I have pictures of the item as well as the signs that were placed on the ottoman and behind the couch, showing the price for the sectional, the sectional and ottoman, and the sectional, ottoman and chair. The sign also said "Price Buster" on it.

I took pictures of the sofa and the signs as well as other items in the store to take home to show to my husband. [redacted] had me fill out a credit application since I was interested in financing the purchase. After all the "interest free until 2017" was one of the reasons I was shopping at this particular store. I filled out the credit application and walked around the store until [redacted] checked back with me to let me know that I was approved for $8,100 credit line. I told [redacted] that I would be back with my husband around 6:30 that evening. When my husband and I went back to the store, [redacted] greeted us but was involved with another customer so she said that she would check back with us.

I took my husband and showed him the furniture and he liked it. When we checked in with [redacted], we told her that we wanted it and perhaps a recliner as well. She showed us a couple of recliners and then went back to the other customer. We decided to not purchase a recliner but did want the sectional sofa and told [redacted] this and she sat down with us at a desk with a computer on it. She told me that the cost of the furniture with the fabric spray and fabric warrantee would cost $1,090 and I was satisfied with this price. [redacted] then handed me a sales invoice and drew lines on it telling me to sign and initial on those lines. I immediately saw the price was over $1300 and then noticed that there was tax and delivery charges on the invoice.

When I asked her about this, she told me that the "Price Buster" furniture doesn't qualify for the advertised special because it is already marked down $300. When I told [redacted] that there was no other pricing showing that the price was a marked down price, she insisted that there was another price "on the back of the displayed price". She said that since the price was already $300 lower on that item they couldn't include it in the advertised special but that we could pay full price for the item and then not pay the sales tax and delivery, but that would then be about $90 more than what she was offering us. I told her that the sign on the item was clearly $999 without any mark downs showing and the advertisement didn't specify anything that was not included in the advertisement and I expected that I was going to get the sectional that I wanted under the advertised special that she knew I was specifically shopping for.

She said, "I know that this looks like a "bait and switch" but it isn't because you are still getting it for $90 less than you would if you paid full price for the sofa." I told her, "The price that is shown is the full price as far as I was concerned because there is nothing indicating to anyone that the couch was marked down at all. I ended up walking away from the sale and with a VERY bitter taste in my mouth. I also went back to the sofa and took pictures of the signs that were displayed and I have those if you would like to see them. This IS, in my opinion and the sales clerk's words a "BAIT and SWITCH" attempt and ALSO false advertising.Desired Settlement: We want to purchase this sectional sofa.....we want Mor Furniture to honor their advertisement.....we want the free delivery and no tax that was advertised and we want Mor Furniture to admit that this particular sectional sofa was not shown as a "mark down from a higher price" and I can and will prove that in my photos I have taken. And if Mor won't honor their advertisement, I want them to close my credit account and contact the credit reporting agencies to take the "ding" off of my credit score for checking my credit for the account.

Business

Response:

Review: 5 October 2013

Mor Furniture

P O Box 26606

San Diego, CA 92196-0608

Re: Labor Day Weekend Purchase Cust #[redacted]

CC: Revdex.com

I bought some furniture Labor Day Weekend and am writing to you, the Revdex.com and my local news channel. I am very upset because again in life people think it is ok to LIE to you and pull one over on you and figure you can’t do anything about it. I am sick of it! I bought a living room and dining room group, it was on sale of course it was a holiday weekend. When we got done I noticed a deliver charge of 199.99 which I asked about and said if you are going to charge me that amount for the delivery I don’t want the furniture!!! Period! I am already spending almost 2 grand for furniture I am not going to spend $200 more to get it. He said oh no don’t worry about it we do either tax or delivery not both. I will send am email to my boss to fix it I don't know why the computer did that. I really was uncomfortable with that but I took him at his word that his “boss” would make the correction. I called him twice on the phone to discuss he said no worries if it’s not off there by time you get your bill in 30-45 days just bring it in and we can take care of it . Really? The manager Michelle not only didn’t help me ( she couldn’t care less) she said well that wasn’t even the promotion for that weekend. Well I don’t really care- your salesman [redacted] told me he WAS NOT charging me for delivery and HE FLAT OUT LIED TO ME!!! I DON’T APPRECIATE THAT!! I want my delivery charge waived as promised!! I work so very hard for my money and I don’t have $200 to throw in the street! I went there today 10/5/2013 to talk to the manager. She just didn’t care! . Again she couldn’t care less what my problem was which makes me resent this company even more. Oh wait I forgot this…she (Michele) says to me “ Well I’m sorry for the confusion”….OMG, I looked right at her and said “Well I’m not the one that’s confused!! He lied to me!!!” So this is the customer service I can expect after spending a lot of money? I can’t believe it really, I am beyond disappointed.Desired Settlement: I am looking to get my $199.99 refunded for delivery which was supposed to be free.

Review: We bought our sectional on 4/23/13 with Fabric plus furniture protection. About 5 months ago we notice that one of the cushions zip's threading was coming apart, it was small so I did not think much of it. It finally got to a point about 3 weeks ago that I saw the seam splitting was more than half and the core was falling out. We had also been noticing for the past 1 yr that the cushions in the couch were starting to bulge and were becoming flatter. The back cushions were sinking inward. After a few people made comments about the appearance of the couch and mention how terribly hard it was to get up from the couch,because you sunk into the couch, I called MOR on 4/22/13, no answer. I then tried calling the manufacturer, [redacted] at the number on their "5 year warranty" tag. Number was disconnected. I called MOR again and talked with [redacted], I explained the issues and he had me send pictures. He called me back later that day and left a message saying he received the pictures and that the manufacturer no longer makes the goose-down cores for my couch. And that to fix my seem issues it would be 35.99. After a family emergency I called back on May 3rd, no answer. So I emailed [redacted] again. He then called me on Sunday the 5th and I spoke to him. He again told me that there is nothing they could do about the cores because the manufacturer does not make them anymore. And to fix the seem would be 35.99. I am confused by all of this, I have a fabric warranty that is suppose to cover stains and any tears?? I also told him that one of the springs in the couch speaks and makes noises. He said this will cost 49.99 to have someone come fix. I am confused. I have a manufacturers warranty card for 5 years and it says to contact the retailer, but they are not helping me! I am getting no where. I am upset that MOR is not standing by their products and helping this issue get resolved. This is unacceptable. I spend $2300 and at 3 years I cant sit on my couch because it is so uncomfortable!Desired Settlement: I want my couch replaced! After, there years and $2,300 I should not have couch that I do not enjoy sitting on. If they dont make the cores anymore it needs to be replaced. MOR still carries this brand of furniture, so they need to replace this piece and work it out with the manufacturer. I bought the fabric plan and they are not even honoring that portions. The couch has a "lifetime warranty" and the tag that was on it, the issues I am having it covers.

Business

Response:

June 12, 2013

Review: In August 2013 my fiance and I purchased a 12 piece living room set from Mor Furniture in [redacted]. Our set included a sofa, loveseat, coffee table, 2 end tables and lamps. As the year progressed our coffee tables legs was constantly in need of being tightened. In June 2013, I placed a [redacted] cable box on the coffee table in which it caused the entire table to collapse. That day my fiance called Mor and explained the situation since our furniture was still under warranty. They sent out a technician the next day who walked in and out within 30 seconds. The technician stated the table would be deemed as defective and to wait to hear something from headquarters. Never was it mentioned by the technician that we would have to hold onto the broken table, with screws and sharp areas of wood sticking out in order for there to be a positive resolution. WIth our 2.5 year old son running around, fully capable of opening /closing doors, and having signed paperwork from the technician stating the table was defective (and extremely dangerous) my fiance decided to place it in the trash.

A few days later we received a phone call from Mor asking us to go to any showroom to pick out a new table. When we arrived at the Mor Furniture in Scottsdale on July 3, we were told we were eligible for a new 12-piece set. Great! But...we didn't want a whole new set, we just wanted our matching coffee table? The salesman said, no, no let's find you a new set. The set we previously had been discontinued so that's out of play (most likely because it was defective) and we would need to pick out a new one. The cheapest comparable set was $75 MORE than what we originally paid...Fine, we'll pay the additional $75 although ALL we wanted was a replacement for our old set which they no longer had.

After my credit card was ran, the salesman stated "OK, delivery is set for Sunday, July 7, make sure you have all your old furniture ready to go".. OK, but wait, how about the broken coffee table? We were NEVER told by the technician to hold on to it. We had a small child capable of being injured. "You need to call headquarters" .. We called on July 5th, spoke to a representative, asked for a call back from a supervisor that day.. Never received...Same thing for July 6th. We had to call back July 7 (day of delivery) and that's when we finally got a manager. We're told "Delivery today has been canceled". They canceled without letting us know. We were never told anything. We were told a supervisor would call us back, never happened.

The manager we spoke to on July 7 stated we should've put our broken table on our patio. Excuse me? We were never told to keep a table that was defective, dangerous for our small child to be around and in pieces because of Mor's lack of communication. If the technician told us to hold on to it, we would've driven it to the store the day we went to pick out a replacement. Now, if we wanted a replacement we would need to pay $60 (on top of the $75) for delivery. Absurd. All we wanted was our new table, now we are being taken advantage of.Desired Settlement: Replacement or full refund

Business

Response:

July

11, 2013

Revdex.com

of <st1:city w:st="on"><st1:place w:st="on">San Diego

5050

<st1:placename w:st="on">Murphy <st1:placetype w:st="on">Canyon,

<st1:address w:st="on"><st1:street w:st="on">Ste. 110

<st1:place w:st="on"><st1:city w:st="on">San Diego, <st1:state w:st="on">CA <st1:postalcode w:st="on">92123

Re: [redacted] and [redacted] Case # [redacted]

Dear [redacted],

First, I would like to

apologize for any inconvenience we may have caused [redacted] and [redacted]y.

It is always our goal to ensure that our valued customers have a positive

experience with us.

As soon as we received this

letter we spoke with [redacted] and we offered to deliver her a new set at no

additional charge for anything. It is my understanding that [redacted] is happy

with this resolution.

Again, I apologize for any inconvenience

we may have caused. If I can be of further assistance, please feel free to

contact me directly at [redacted].

Sincerely,

[redacted]

[redacted] Distribution Manager

Mor Furniture For Less

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: We were supposed to receive a Luxury firm Easter King size mattress today, June 12, 2013, Wednesday. The mattress was smaller and not the right size. The delivery personnel stated that it will be delivered same day later on and we will get a call from them. After about 4 hours, I decided to give them a call since I haven't heard from them. For the last 3 days, we've been sleeping on the floor. We were expecting everything will be delivered today. But it wasn't. So, I called Mor furniture at 1-866-466-7435. I talked to a lady on the other line, and surprisingly, she told me that the mattress is not available in [redacted], and that it has to come from San Diego, CA. She added that the earliest it can get here is Sunday, June 16, 2013. Since this is their mistake, I politely asked if we could get a mattress that we could sleep on temporarily until Sunday and wait for the original mattress that was ordered. She flatly said, "No, we can't do that". Then I was transferred to a manager named [redacted]. Since he claimed he's the "manager", I politely asked if he can send me a mattress for the meantime until Sunday. He replied, "I can't do that". I thought managers have the power to make mistakes make it right. So I asked what do I do since we've been sleeping on the floor for the last 3 days. He offered me to come in to the store before 5:00 pm today (deadline) so he could give me the equivalent size but not the same luxury features. Just got off work and I can't come in to the store. Then I asked why can't I get a temporary mattress until Sunday, and I got the same response. At one point this man called me a "dude" and said, "Do you want to be helped". Very arrogant and disrespectful. This individual is not deserving to be a manager. He badly needs some customer service training. I do have the impression Mor furniture has the wrong people employed in this business. In short, I just let it go and wait for the mattress be delivered on Sunday. I guess we will be sleeping on the floor for another 4 days.

ADDITIONAL INFORMATION FROM CONSUMER:

This is a follow-up on the first complaint earlier today, Wednesday, June 12, 2013. My wife called Mor furniture and decided and agreed that Mor will deliver an "upgraded" mattress to be delivered today at 7:30pm. She talked to [redacted] on the phone. I thought this was a relief for us since we don't have anything to use to sleep for tonight. To my surprise, when they delivered the mattress, it's still NOT the right fit. It is longer but not wide enough that you see the side of the box spring uncovered. My wife was there to witness the discrepancy. Even the delivery personnel from Mor furniture couldn't believe it. Twice in a row, 2 mistakes were made in just 1 single day!! So, they have to take the mattress and send it back. As promised, they said they will call us tonight and let us know. Hopefully, they said delivery will occur by tomorrow. Whatever excuse Mor comes up with, I say someone is not doing their job. I said to myself if I were in charge of this transaction and I found this out, heads would roll and pink slips would be issued immediately. As I said earlier, we've been sleeping on the floor for the last 3 days, we paid a hefty price for this furniture, we've been inconvenienced for most of the day not to mention dealing with an arrogant and disrespectful "manager" named [redacted]. (please refer to my first complaint earlier)

I would like to have a 50% reduction in price (refund the 50% we paid) plus a replacement "upgrade". Deliver the right size of mattress as soon as possible and notify us upon arrival. Anger is indescribable. Rage is what we feel right now. As a result of this negative experience, I would not recommend Mor furniture store to any of my friends and relatives. I would discourage anyone from buying at Mor furniture. I hope the CEO of Mor furniture is listening and reading this complaint.

Desired Settlement: Since we were inconvenienced so bad, and we had to deal with a very arrogant and disrespectful "manager", and we've been sleeping on the floor for the last 3 days, we are requesting a Replacement upgrade. We paid a hefty price for this luxury furniture that we ordered. Mor can do better. Mor knows better. We deserve a better deal.

Business

Response:

June 21, 2013

Revdex.com

4747 Viewridge Suite 200

San Diego, CA. 92123

RE: Case# [redacted]

Dear [redacted],

First, I would like to

apologize for any inconvenience we may have caused [redacted]. It is always our goal to ensure that our

valued customers have a positive experience with us.

[redacted] purchased furniture

from our [redacted] showroom June 8, 2012 and received his purchase a few days

later. Unfortunately the mattress that

[redacted] purchased was mistagged twice.

We have since delivered the correct mattress to [redacted] and have

offered [redacted] a $200 gift card. [redacted] is satisfied with our offer.

Once

again, I would like to apologize for any inconvenience we may have caused [redacted].

If you have any further questions,

please do not hesitate to contact me at [redacted].

Sincerely,

Operations Manager

[redacted] Warehouse