Mor Furniture For Less

Review: We purchased a furniture set from more furniture a year and a held ago. We were assured it was a real leather set. The furniture has begun peeling apart and is garbage. They say that they only warrant 1 year on the leather and are not willing to help us with repair or replacement.Desired Settlement: I would like them to either exchange for different furniture at the same value as what we purchased or give me my money back.

Business

Response:

Review: On July 21, 2014 I purchased $4,780.55 worth of furniture at MOR Furniture for Less. This included a dining room set, sleeper sofa & full bedroom set. This is my second time purchasing from MOR, and I have spent roughly $10,000 at their showrooms within the past two years.

During the time of purchase, I was never made aware by [redacted] of the "protection plan" offered by MOR. I would have purchased this protection for my couch if I was told. One day after delivery (July 22, 2014) while browsing MOR's website for additional living room furniture, I came across a page which offers a furniture protection warranty for 5 years. I immediatley contacted [redacted] on July 22, 2014 and inquired about the protection plan. He informed me he would be able to "pull a couple of strings" since I was never informed and adding the protection would be an added cost of $79 (couch protection only). I explained to [redacted] my credit card wasn't readily available and I would call back with the information. I called back an hour later, left a message to receive no response. Today, my fiancee, Alyssa [redacted] contacted [redacted] and left a message. He called her back leaving a voicemail stating there's nothing he can do, and we're practically out of luck since this protection is through a Third Party. I personally still haven't heard back from [redacted].

During the time of delivery on July 21, one gentleman was very polite, while the other was rude, unprofessional & had a belligerent attitude. When we realized a couch wasn't going to fit in the room I wanted, I politely asked he place it outside until I decide what to do. Instead, they placed it back in the truck. Ten minutes later I explained I would like it placed in the living room. This simple request angered the employee, and began to give me an attitude saying the couch is heavy and he needs to figure out what to do. Finally, he gave in to me keeping my own couch & took it off the truck.Damage was also done to my new homeDesired Settlement: I would like some sort of reimbursement, a protection plan that was never offered and possible compensation for damage to a home I just remodeled. I received a new paint job & new wood floors from a contractor 2 days prior to the furniture delivery. Granted, I signed a "waiver" dismising any damage according to [redacted] at the PHX Warehouse, but that was right after dealing with one of the most disrespectful and unprofessional people I've ever encountered. I simply didn't know what I was signing as I wanted this employee out of my home. There was no regard for any belongings in my home, dents and scratches were made to my new wood floors. Furniture was slammed and mistreated. After having two separate MOR employees come back out today (July 23, 2014) to install a headboard which the original team forgot to screw for, they informed me the bed was INCORRECTLY setup. They had to take the bed completely apart and reassemble. Shame on you MOR Furniture!

Business

Response:

Case ID# [redacted]

Customer Name: [redacted]

Dear Mrs. [redacted],

First, I would like to apologize for any inconvenience we may have caused Mr. [redacted]. It is always our goal to ensure that our valued customers have a positive experience with Mor Furniture.

At the end of July, Mr. [redacted] purchased a new piece and it is our understanding that he is satisfied and feels the matter has been resolved.

Once again, I would like to apologize for any inconvenience we may have caused Mr. [redacted]. Should you have any further questions, please contact me at 858-547-1616 ext. [redacted]..

Sincerely,

Mor Furniture Customer Service

Review: We went here on Monday to purchase a bunkbed, then we also found a clearance piece that we really like and a chaise. It took 45 minutes for the slow [redacted] sales man to ring us up. We were told that it would cost $100 per item for delivery...so we said cool, we'll pick it this weekend.

Today, we called to ask them if we needed to inform the warehouse that we were coming or just show up and they said they'd call and inform them for us...when we asked about the clearance item, we were told that we couldn't pick it up from the store because it needed to be transferred to the warehouse. This was not what the salesman told us!!!

The warehouse is by [redacted]..deep north! We negotiated to come pick it up after we grabbed the items from the warehouse.

Warehouse pick went smoothly. Headed to the store to grab the clearance item...only to find out that it wasn't what we ordered. They sales guy stated that "we're all human, we all make mistakes". Great customer service line! [redacted] We ended up not even getting the piece we wanted and was able to refund on the spot because it hadn't left the store.

So we're upset but its cool, we got the main pieces. Get home, just now and it wasn't the right flipping chaise or color we wanted!! We called customer service (call center) and all they said was we'd have to speak with the salesman at the store...Really, after driving over 25 miles to pick the [redacted] up, unwrap it, now you want me to bring it back on Valentine's day?

We wanted on hold for 10 minutes and no one ever picked up. This mistake had nothing to do with us but we're the only ones being held responsible.Desired Settlement: We'd like the company to delivery the correct chaise to our home and pick this one up.

Business

Response:

Review: well mor called me and said they would be there at my home with my furniture on march 21 at 1100 to 300 well they started calling me at about 1025 saying they were there and they can only stay till 1040 the driver was rude says he cant wait I tried to explain I would be there by 1100 cant do it so I get off the phone with him then a girl calls from the delievly office and see gives me a lot more rudeness saying she cant wait I tired to explain to her she didn't wanta hear what I was saying anyways all I want is my money back I don't ever want to deal with rude people and these people were jerks I would never buy anything from them again all I want is my money back yes I send them a email on the 23th of march and it states I will hear back from them in 24 to 48 hours still am waiting have not heard from them at all please help

Product_Or_Service: [redacted]

Order_Number: doc#[redacted]

Account_Number: cust #[redacted]Desired Settlement: Desired SettlementI Refund

credit my credit card I used that's all I want thank you

Business

Response:

First , I would like to apologize for any inconvenience we may have caused [redacted]. It is always our goal to ensure that our valued customers have a positive experience with us.[redacted] refund was processed April 5, 2015. We trust this has resolved his issue.Once again, I would like to apologize for any inconvenience we may have caused the [redacted]. If you have any further questions, please do not hesitate to contact me at [redacted]Sincerely,[redacted]Mor Furniture Customer Service.

Review: We bought a bedroom set last November. When it was delivered, the delivery guys were 2 hours late, and no one called to let us know they would be late. The nightstand they delivered was broken. We pointed it out to the delivery guys, who didn't seem to care. We sent multiple emails and phone calls to get someone to come fix the broken nightstand. It has taken months. It is now May (6 months later!!) and I still have a broken nightstand. This week on Tuesday the delivery guys were supposed to come between 3-7pm to replace the broken part of the nightstand. They got here at 6:40pm, and they had the wrong part. They were supposed to come today (Saturday) between 1-5pm with the correct part, and I was told yesterday I was the first delivery (meaning it should be close to 1pm) because I had been inconvenienced by their screw up and I had to wait for them again. Well, at 2:45pm, the delivery guys were still not here. I called to complain because they were late, and the person I talked to at customer service said they weren't here yet because we weren't the first delivery. I was promised yesterday I was the first delivery, because I demanded that we be first because the company has screwed up so many times. Why was I told I was first delivery yesterday, and now today that gas sudden changed?? This company doesn't seem to care at all about its customers. I have been inconvenienced twice now, made to wait around for them to fix something that should have been fixed months ago. My husband and I have both called customer service multiple times and complained about how unhappy we are, and we have been promised things that haven't happened. I just want my nightstand fixed, and I don't think I should have to wait around 4 hours on multiple days for this be be done when it's the companies fault they didn't bring the correct part to fix it last Tuesday. I want to be first delivery of the day like I was promised, and not have the schedule changed on me.Desired Settlement: I think we should be refunded what we paid for the bedroom set to be delivered ($99.99) and for their 'safeguard' repair ($1145.24). We have been inconvenienced multiple times by this company, and no one seems to care. They should have delivered me a non- broken item, or at least been able to fix the situation quickly. And I don't have any confidence tha when this furniture gets scratched or what not in the future, that someone will get here in a timely manner to fix it.

Business

Response:

May 15, 2015

Revdex.com

4747 Viewridge, Suite 200

San Diego, CA 92123

Case ID# [redacted]

Customer Name: [redacted]

Dear [redacted]

First,

I would like to apologize for any inconvenience we may have caused [redacted] It is always our goal to ensure

that our valued customers have a positive experience with us.

In the

case of [redacted] Mor Furniture has given them a total credit of

$200.00 dollars towards their finance account with [redacted] One credit was given by [redacted]

([redacted] warehouse) in the amount of $100.00 dollars and the other $100.00

dollar credit was given by our Customer Service Manager [redacted] Both credits can be referenced to invoices [redacted]

and [redacted]

Once again,

I would like to apologize for any inconvenience we may have caused [redacted]. If you have any further questions, please do not hesitate to contact

me at [redacted]

Sincerely,

Mor

Furniture Customer Service

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Review: I have bought a lot of furniture from Mor and everything I have bought has fallen apart. They also talked me I to a $500 protection plan that does nothing. It never covers anything when I call I get the runaround. People for mor promise all kinds if things and it takes weeks if not months before they do anything. Here I am sitting in a broken couch which I have complained about since the first month I bought it due to poor craftsmanship.

They told me it was due to excessive use no one even sits on the couch because it's broken. I've been complaining about it throughout the year so of course it's gonna continue to get damaged if you don't fix it. Plus what a coincidence now the couch has been discontinued no wonder. That place is like a car dealership they're on commission so they don't care about customers and they're needs. I can only imagine how many people are getting [redacted] by this place. All they offered me was 25% off my next purchase.

Product_Or_Service:

blk leather couch

Order_Number:[redacted]

Account_Number: [redacted]Desired Settlement: Desired Settlement: Replacement I would like my couch replaced or my money back. The couch is defective.

Business

Response:

January 30, 2014

Revdex.com

RE: Case#[redacted]

Dear [redacted],

First, I would like to apologize for any inconvenience [redacted] may have been caused. It is always our goal to ensure that our valued customers have a positive experience with us.

We have called the guest to resolve his complaints. We have agreed to an exchange for the product in question. The customer accepted this offer and indicated that this will resolve the matter.

Once again, I would like to apologize for any inconvenience in this matter. If you have any further questions, please do not hesitate to contact me at [redacted].

Sincerely,

Operations Manager

[redacted] Warehouse

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Everything has been taken care of

Review: I purchased a dining room table and Orchid 8PC set which included a coffee table, two end tables on Oct. 24, 2013. I was told that there would be a 3 week lead time for the dining room table and a 5 week lead time on the Orchid 8PC set. I was fine with both lead times.

I received the dining room table prior to Thanksgiving and paid to have it delivered and set up. I picked up the Orchid 8PC set on December 15, 2013. The pick up "process" at the warehouse definately needs improvement. I got the items home and attempted for 2 days to assemble the coffee and end tables. I had two family members also attempt to put the tables together and they pointed out that one of the legs for the coffee table had the hole drilled in the wrong spot!

I called Mor Dec. 23, 2013 and told them the furniture was defective and that I wanted a refund becuase I had no confidence in the product. The phone rep told me I absolutely could not get a refund once I took possession of the furniture. I was leaving for vacation on Dec. 24, so I told them I would deal with this issue when I returned.

When I returned to town a week later, I called Mor again. I was told the same thing by the phone rep that I could NOT get a refund.

No other solution was offered so I asked how I could get a replacement set. The rep told me they needed to send a technician out to verify the problem.

A technician was not available until Sat. Jan. 11, 2014. He came out and verified the hole on the table leg was drilled in the wrong spot and therefore could not be put together. He took pictures of it and said someone from Mor would call me within 48hrs. I received a call later in the evening on Jan. 11. The rep told me that they would relace the set and come out and set it up. She also informed me I would not be able to get another set for another 4-5 weeks! I told her this was not acceptable and I wanted my money back because I had an event scheduled for my new home on Jan. 18 and needed the set.

Since I had already waited more than 5 weeks for the first set I refuse to wait another 4-5 weeks for another set which may or may not be defective!

I called again on Jan. 13 and spoke to a rep who again told me I could not have a refund but could get a store credit. I informed him, I did not want anything from the store and needed the furniture for an event I was having in my new home the coming weekend and I was going to another furniture to purchase a coffee table and end tables. The phone rep said he would "work on it" when I inquired what "It" was, he said "a refund." I said, "Thank you." He hung up the phone with no response.

The phone rep called me back later that evening and said he could not "do the refund" it would have to come from corporate so he would put in a call to the Sales rep and he would be able to request the refund.

I have not heard from anyone at Mor furniture since Jan. 13, so I called them again on Jan 21 and was told that the Sales rep was on vacation. I asked to speak with a Manager and was told he was "Interviewing someone." The woman said she would have the manager call me back. I inquired when that would be, she said "Today."

I have not heard anything from anyone at Mor furniture as of today, Jan. 24, 2014. This has gone on long enough and I want the defective set out of my home since I have already purchased another coffee and end table which is perfect! Not one person from Mor has appologized for my inconvenience and have been quite rude on the phone.Desired Settlement: I would like a full refund and for Mor to come get the defective set out of my home.

Business

Response:

February 14, 2014

Revdex.com

Re: [redacted] ID # [redacted]

Dear [redacted],

First, I would like to apologize for any inconvenience [redacted] may have experienced. It is always our goal to exceed our customers

expectations. It seems we fell short this time.

After reviewing your letter and doing some research. I confirmed

that we picked up the defective table set and issued a full refund. At this

time Pamela Mcelroy is completely satisfied. I would again like to apologize for

any miscommunication or inconvenience that was caused.

If you have any other concerns or questions please don’t

hesitate to contact me at 206-575-9500.

Sincerely,

<st1:personname w:st="on">[redacted]

[redacted] General Manager

Mor Furniture

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: We bought a couch at Mor Furniture in March of last year. The end of February of this year, I noticed some tears in the side of the seat in the couch, where the vinyl is on our leather couch. We had the warranty on the couch so I called Mor and they sent someone out to check on it and the guy told me it was everyday use that our jeans were the cause of it tearing. There was no way because where the tears are at; our jeans could not catch on the couch. I kept calling and asking for someone to come and fix our couch that was not yet a year old, and after many calls, they finally sent someone here to fix it, which mind you was the same guy that told us that we caused the tearing in the couch in the first place.

He worked on it on Friday afternoon and by Sunday the tears opened up again.

After many more calls to Mor about getting the couch tears fixed, we finally talked to the manager of the store and the manager of the repair department, who both informed us that they won’t do anything about repairing the tears in the couch because they said it was our doing.

I talked to two repair people from different companies around town. One told me that where the tears are on the couch was vinyl and not leather. The vinyl was inferior or rather cheap vinyl and that it needed to be replaced. The other repair guy told me that he fixes one or two of these couches with these kinds of tears a week and that this happens all the time. He said it needs to be replaced with real leather and will cost $175 to fix it.

Well, I attempted to call the Mor furniture store manager many times, where I was told they would give the manager a message and he would call me back later, which he never did. I finally was able to talk to the Manager of Mor furniture about my couch and he won’t listen about this because they believe the guy they pay to come out to check the couch out. Now they won’t take my calls at all. I am stuck with a couch that is a year old that has tears in it because they refuse to fix it right and a warranty that they don’t guarantee.Desired Settlement: I want the couch repaired right or replaced.

Business

Response:

July 1, 2014

RevDex.com

4747 Viewridge, Suite 200

San Diego, CA 92123

Case ID#[redacted]

Customer Name: [redacted]

Dear [redacted]

First, I would like to apologize for any inconvenience we

may have caused [redacted] It is

always our goal to ensure that our valued customers have a positive experience

with Mor Furniture.

We have offered [redacted] a reselection and she has

indicated that this will resolve the matter.

Once again, I would like to apologize for any inconvenience

we may have caused [redacted] If you

have any further questions, please do not hesitate to contact me at [redacted]

Sincerely,

Customer Service Manager

Mor Furniture for Less

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I bought a brand new pair of sofa power recliner, Cr: [redacted] on Feb 7, 2015, for a total price of $1,538.95. which included the service protection plan. So they delivered the Sofa in good condition, but I noticed there was a sound like a loose or broken parts when using it. I called about March 3 and they arrived to check the Sofa on March 7. The technician said there is a broken spring and he said they will replace it a NEW item. On March 10 I took off from work for 4 hours just to meet the delivery of my sofa, they replace the item in a manner like a brand new covered with plastic and removed the broken Sofa. But I noticed and showed to delivery person that the item (sofa) is not new but it is old, there is indentation mark and I asked the delivery guy that I can not accept this and I have to return the whole item. But the delivery personnel advise me to call the Mor Office at [redacted] So I called their office and I have talked to [redacted], I was telling her that I am the very disappointed and dissatisfied customer and told her that I am returning the Sofa for the reason of service by the Mor furniture is not I was expected. But instead she transferred me to another person and waited for about 15 minutes for the person I need to talk to but again they transferred me again and I repeatedly asking to return the merchandise and my money. But this person was saying he is going to call the warehouse "why is this thing happen". I told him you are one of the Mor furniture employee who run business and know more what is going to your business and I cannot answer whys is this happened. I told him also I need this furniture to take out from my house because I am not comfortable using it, and I do not know who uses this furniture last. But then they never call us back what is going on to my complaint until today March 11, the service and I called was on March 10.Desired Settlement: I am not comfortable using this sofa used item, it is so questionable who was the last person used this. I need the Mor furniture to pick up and return this merchandise and I have my refund. Even though this was made from China they should sale this kind of quality in reasonable price and in good service.

Business

Response:

Review: We purchased a table/chair set (6 chairs) and buffet with matching hutch less than a month ago for a bit less than $2000. Our issues with Mor began nearly immediately after this purchase was made and have continued without interruption since. On Sunday, May 19th, we were given a delivery window of between 12-4PM. When our delivery did not show up within that time frame, we called and found out that our delivery time frame had been pushed back without the company or the delivery team making any attempt at contacting us that we had been rescheduled to much later in the day (3-7pm). When the set finally showed up at 7:30PM, we had been waiting close to 8 hours.The company offered a meagre apology for their egregious disrespect of our time, and that was only after I had made over 8 phone calls to them requesting some sort of compensation for their error. The company also deducted the $100 delivery charge, but this was only after the delivery team missed the second delivery window that they had set.After the item was delivered, we discovered that 2 of the 6 chairs were delivered broken. After another 2 hours on the phone, they offered to send out a "technician", which was ridiculous as the item had been delivered broken and should be replaced. After another round of phone calls (and hours on hold), we were promised by [redacted] (or [redacted]), customer service manager, that we would have 2 new chairs delivered on Friday, May 31 between 3-7PM. Well, once again, our window of delivery was pushed back without us being notified (this time to 4-9PM), BUT once again, this second window was missed. The items showed at 11:30PM on Friday night-- with 1 of the 2 replacement chairs broken on arrival. The delivery men showed no interest or care about the fact that we once again were stuck waiting over 8 hours for their delivery-- and once again, the item was damaged and unable to be accepted. Now, we are being told by Mor that we must wait for another "delivery window", no apology.Desired Settlement: We would like a new, unbroken chair to be delivered on time, without subjecting us to further waiting. Also, due to the HUGE amount of effort it has taken to get these items delivered (and without damage), we've given up literally hours of our time on the phone with Mor and waiting on Mor's very unreliable delivery methods, we'd like some sort of compensation-- a deduction of the cost of these goods would be a good place to start.

Business

Response:

June 18, 2013

Revdex.com

4747 Viewridge Suite 200

San Diego, CA 92123

Re: [redacted]i – Case #[redacted]

Dear [redacted]

First, I would

like to apologize for any inconvenience we may have caused [redacted] It is always our goal to ensure that our

valued customers have a positive experience with us.

After receiving

your letter we contacted [redacted] to schedule a new delivery date to exchange

her damaged dining chair, [redacted] did not give us a date or time while on

the phone and informed us that she will call us back to schedule delivery. It

is my understanding that [redacted]i feels the matter has been resolved.

Once

again, I would like to apologize for any inconvenience we may have caused [redacted] If I can

be of further assistance, please do not hesitate to contact me a[redacted]

Sincerely,

[redacted]

Distribution

Manager

Mor Furniture – [redacted] Warehouse

Review: We purchased couple of items of furnited last year in May. We were explained that it was all part of special financing for 18 months. Recently, we were billed finance charges because one of the purchases was only a 12 month promotion. When I called the store to try and get it resolved they said it clearly said on the invoice that it was a 12 month special financing and that is why we had separate invoices. The sales agent at the time of purchase explained to us that he would create separate invoices because not all items were available in stock, but everything would be under the special promotion of 18 months financing. We believed what we were told and did not read the small print. This month we were charged $208 finance charges on $200 outstanding balance and they refused to waive the fee, even though we have never missed a paymetn and have perfect credit history.Desired Settlement: We would like to request that our finance charges be waived.

Business

Response:

July 10, 2013

RE: Case #[redacted]– [redacted]

Dear Mrs. [redacted],

I

recently called Mr. [redacted] to discuss his issues. Unfortunately, there was no

answer and no voice mail attached to the phone number. I will continue my

efforts to reach Mr. [redacted] until I can speak with him.

The

purchases made at the time did have two unique finance offers and the purchase

in question was clearly a dining set that had the 12 month same as cash option.

That is why it was written on an entirely separate invoice.

Regardless

of that, we have contacted Wells Fargo and have issued a promotion change to

the account so that it also falls into the 18 month same as cash program. Any

charges will be removed from the account. This may take one to two billing

cycles to reflect this change.

I

apologize for any confusion at the time of the sale and we have taken the

proper steps to fulfill resolution our customer’s complaint.

Our

goal is to always exceed our customer’s expectations.

Sincerely,

Tempe

General Manager

Review: A little over a month ago, my husband and I purchased a dining room set from the Mor location in Miramar. It had taken us a while to be able to afford a dining set, being a military family, but we absolutely fell in love with this particular set. So you can imagine how heartbroken we were that a couple of days after we received the furniture (also after having to wait for several weeks to get set), that the coloring from the rattan chairs had been coming off of the chairs. Not to mention, the rattan was completely coming apart. So, chairs that we only had for a couple of days looked like they had been used for several years. We immediately put a call into Mor's customer service department where they assured us that a representative would come and take a look at the chairs and advise us on our next move. When the man came to inspect the furniture, he agreed that the chairs were defective and said that someone would be calling us to arrange for pickup of the chairs. No one ever called.

We decided to go to the showroom to see what selection Mor had so that if given the opportunity to exchange the chairs for different chairs, we would know which ones we would like to order. Unfortunately, nothing matched the table that we had purchased and we didn't feel that they had the best selection. We went over to the 'Meadows' set that we had purchased to see what the chairs looked like on the showroom floor. They too were completely horrible and looked extremely worn. We then went to the customer service area and asked for a manager, to which they answered ' what can we help you with?' We explained our situation. We again asked for a manager. They replied that they were not able to do that but that we should write a letter to the showroom manager about our experience. Write a letter? Really?

.

When my husband got home, he immediately called the customer service line and asked to speak with a manager. Again, no one would forward the call to a manager. The man that he spoke with, [redacted], was very ineffective and said there was absolutely nothing they could do for us except give us the same chairs. He explained to my husband that we had signed something saying that we were not able to get a refund for our purchase - to which we do not remember signing nor being told about. He also would not forward the call to a manager as he said that he had the capacity to do just as much as a manager and a transferred call would 'do nobody good'.

Again we went to the showroom to see if some how, some way we missed something...to which we came back exactly the same way. We just could not find anything that we liked. For such an extravagant purchase, you should really be so excited! To spend so much money on something that is defective just seems crazy. And to not be able to speak to someone in upper management is just shameful.Desired Settlement: Mor should stand by their product. If they sell a faulty, defective product, they should take back the product with no questions asked and refund the consumer immediately. We have purchased thousands of dollars in furniture from this store with no prior issues. We would like Mor to take back the faulty chairs and refund our Mor credit card for the full amount that we purchased the chairs for.

Business

Response:

November 19th, 2013

Revdex.com

Ms. [redacted]

4747 View ridge <st1:address w:st="on"><st1:street w:st="on">Suite 200

<st1:place w:st="on"><st1:city w:st="on">San Diego, <st1:state w:st="on">CA

<st1:postalcode w:st="on">92123

Re: [redacted]

– Case #[redacted]

Dear Ms. [redacted],

First, I would

like to apologize for any inconvenience we may have caused Mrs. [redacted]. It is always our goal to ensure that our

valued customers have a positive experience with us.

After receiving

your letter we contacted Mrs. [redacted] regarding her purchase. Both sides have

agreed that we will be picking up Mrs. [redacted] dining room chairs for a refund

and that she will be keeping the table.

Once

again I would like to apologize for any inconvenience we may have caused Mrs. [redacted] and we are pleased that we found resolution in

this matter, if I can be of further assistance please do not hesitate to

contact me,

Sincerely,

Distribution

Manager

Mor Furniture – San

Diego Warehouse

###-###-####

Ext. [redacted]

Review: Ordered couch on 12/20/2013 from the [redacted] Mor Furniture Store. Delivery date was supposed to be 1/10 (we took this day off). Delivery date was pushed to 1/17 ( we moved our vacation date).

[redacted] Warehouse failed to confirm our delivery date of 1/17, which they never called the two numbers on record). Once again [redacted] Warehouse pushed our date to 1/24. WE offered to change the color to get our couch, since we have given our furniture away, under the premise Mor was going to deliver our furniture. Mor gave us a discount for our inconvenience to change the color and the date to 1/19. We accepted, however we really wanted the blue. Delivery date of 1/19. We leave our vacation early for delivery. The wrong couch was delivered. I suggested they leave the couch since we are couch less and I am pregnant with no furniture. The delivery drivers and their manager refused. I spoke with the manager at Mor, [redacted] and he indicated that he would call me back. He failed to call me back. We drive to Mor and [redacted] advised that [redacted] manager at [redacted] Warehouse, failed to call me after an hour waiting. [redacted] and [redacted], both mention that you have the ottoman and mention the delivery date of 1/21.

We advise we both work and are not taking another day off. Then I emailed and suggested that they upgrade us to a bigger couch. Mor accepted and attempted to deliver on 1/20 at 11:35 pm, after we confirmed the delivery time as 6-10 p.m. The couch did not fit. We went to Mor once again on 1/21 and requested that we get the original order asap. Mor set up a new delivery date on 1/24. I called to confirm the new date, today 1/22 and they confirmed the date as 1/24. Now we received a call that our couch will not be here until 1/26. This is very poor customer service and they have not given us a temporary couch, as my girlfriend is pregnant and we have no couch.Desired Settlement: We would like a gift certificate or a store credit for the inconvenience Mor and [redacted] Warehouse has caused. Also a temporary couch.

Business

Response:

January 31, 2014

The Revdex.com

Re: [redacted]

File# [redacted]

Dea[redacted]r,

First, I would like to apologize

for any inconvenience [redacted] may have been caused. Our goal is to exceed

our guests’ expectations.

We made contact with [redacted] on January 22, 2014 and offered to refund his delivery fee for the

inconvenience caused. [redacted] was satisfied with the compensation and is going to

receive his product Friday night Jan 24th. I expressed our apologies regarding the delay

in his purchase and have extended a personal invitation to work with me

personally regarding any future needs. I believe at this time [redacted] is

satisfied with his purchased.

Again, please accept my

apologies for any inconvenience.

If you have any other

concerns or questions please give me a call at the [redacted]

Sincerely,

[redacted]

[redacted] General Manager

Mor Furniture

Review: I purchased a sofa that was defective. The sofa was picked up on 6/17/2015. I called on 6/27/2015 and was advised that I would see the refund within 10 days. Today 7/2/2015 is now day 15. I called again and was advised that I would see the full refund by 7/3/2015 but due to the holiday I might not see it until next week.Desired Settlement: Refund $525.67

Business

Response:

Review: In August 2013 my fiance and I purchased a 12 piece living room set from Mor Furniture in [redacted]. Our set included a sofa, loveseat, coffee table, 2 end tables and lamps. As the year progressed our coffee tables legs was constantly in need of being tightened. In June 2013, I placed a [redacted] cable box on the coffee table in which it caused the entire table to collapse. That day my fiance called Mor and explained the situation since our furniture was still under warranty. They sent out a technician the next day who walked in and out within 30 seconds. The technician stated the table would be deemed as defective and to wait to hear something from headquarters. Never was it mentioned by the technician that we would have to hold onto the broken table, with screws and sharp areas of wood sticking out in order for there to be a positive resolution. WIth our 2.5 year old son running around, fully capable of opening /closing doors, and having signed paperwork from the technician stating the table was defective (and extremely dangerous) my fiance decided to place it in the trash.

A few days later we received a phone call from Mor asking us to go to any showroom to pick out a new table. When we arrived at the Mor Furniture in Scottsdale on July 3, we were told we were eligible for a new 12-piece set. Great! But...we didn't want a whole new set, we just wanted our matching coffee table? The salesman said, no, no let's find you a new set. The set we previously had been discontinued so that's out of play (most likely because it was defective) and we would need to pick out a new one. The cheapest comparable set was $75 MORE than what we originally paid...Fine, we'll pay the additional $75 although ALL we wanted was a replacement for our old set which they no longer had.

After my credit card was ran, the salesman stated "OK, delivery is set for Sunday, July 7, make sure you have all your old furniture ready to go".. OK, but wait, how about the broken coffee table? We were NEVER told by the technician to hold on to it. We had a small child capable of being injured. "You need to call headquarters" .. We called on July 5th, spoke to a representative, asked for a call back from a supervisor that day.. Never received...Same thing for July 6th. We had to call back July 7 (day of delivery) and that's when we finally got a manager. We're told "Delivery today has been canceled". They canceled without letting us know. We were never told anything. We were told a supervisor would call us back, never happened.

The manager we spoke to on July 7 stated we should've put our broken table on our patio. Excuse me? We were never told to keep a table that was defective, dangerous for our small child to be around and in pieces because of Mor's lack of communication. If the technician told us to hold on to it, we would've driven it to the store the day we went to pick out a replacement. Now, if we wanted a replacement we would need to pay $60 (on top of the $75) for delivery. Absurd. All we wanted was our new table, now we are being taken advantage of.Desired Settlement: Replacement or full refund

Business

Response:

July

11, 2013

Revdex.com

of <st1:city w:st="on"><st1:place w:st="on">San Diego

5050

<st1:placename w:st="on">Murphy <st1:placetype w:st="on">Canyon,

<st1:address w:st="on"><st1:street w:st="on">Ste. 110

<st1:place w:st="on"><st1:city w:st="on">San Diego, <st1:state w:st="on">CA <st1:postalcode w:st="on">92123

Re: [redacted] and [redacted] Case # [redacted]

Dear [redacted],

First, I would like to

apologize for any inconvenience we may have caused [redacted] and [redacted]y.

It is always our goal to ensure that our valued customers have a positive

experience with us.

As soon as we received this

letter we spoke with [redacted] and we offered to deliver her a new set at no

additional charge for anything. It is my understanding that [redacted] is happy

with this resolution.

Again, I apologize for any inconvenience

we may have caused. If I can be of further assistance, please feel free to

contact me directly at [redacted].

Sincerely,

[redacted]

[redacted] Distribution Manager

Mor Furniture For Less

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: We bought our sectional on 4/23/13 with Fabric plus furniture protection. About 5 months ago we notice that one of the cushions zip's threading was coming apart, it was small so I did not think much of it. It finally got to a point about 3 weeks ago that I saw the seam splitting was more than half and the core was falling out. We had also been noticing for the past 1 yr that the cushions in the couch were starting to bulge and were becoming flatter. The back cushions were sinking inward. After a few people made comments about the appearance of the couch and mention how terribly hard it was to get up from the couch,because you sunk into the couch, I called MOR on 4/22/13, no answer. I then tried calling the manufacturer, [redacted] at the number on their "5 year warranty" tag. Number was disconnected. I called MOR again and talked with [redacted], I explained the issues and he had me send pictures. He called me back later that day and left a message saying he received the pictures and that the manufacturer no longer makes the goose-down cores for my couch. And that to fix my seem issues it would be 35.99. After a family emergency I called back on May 3rd, no answer. So I emailed [redacted] again. He then called me on Sunday the 5th and I spoke to him. He again told me that there is nothing they could do about the cores because the manufacturer does not make them anymore. And to fix the seem would be 35.99. I am confused by all of this, I have a fabric warranty that is suppose to cover stains and any tears?? I also told him that one of the springs in the couch speaks and makes noises. He said this will cost 49.99 to have someone come fix. I am confused. I have a manufacturers warranty card for 5 years and it says to contact the retailer, but they are not helping me! I am getting no where. I am upset that MOR is not standing by their products and helping this issue get resolved. This is unacceptable. I spend $2300 and at 3 years I cant sit on my couch because it is so uncomfortable!Desired Settlement: I want my couch replaced! After, there years and $2,300 I should not have couch that I do not enjoy sitting on. If they dont make the cores anymore it needs to be replaced. MOR still carries this brand of furniture, so they need to replace this piece and work it out with the manufacturer. I bought the fabric plan and they are not even honoring that portions. The couch has a "lifetime warranty" and the tag that was on it, the issues I am having it covers.

Business

Response:

June 12, 2013

Review: 5 October 2013

Mor Furniture

P O Box 26606

San Diego, CA 92196-0608

Re: Labor Day Weekend Purchase Cust #[redacted]

CC: Revdex.com

I bought some furniture Labor Day Weekend and am writing to you, the Revdex.com and my local news channel. I am very upset because again in life people think it is ok to LIE to you and pull one over on you and figure you can’t do anything about it. I am sick of it! I bought a living room and dining room group, it was on sale of course it was a holiday weekend. When we got done I noticed a deliver charge of 199.99 which I asked about and said if you are going to charge me that amount for the delivery I don’t want the furniture!!! Period! I am already spending almost 2 grand for furniture I am not going to spend $200 more to get it. He said oh no don’t worry about it we do either tax or delivery not both. I will send am email to my boss to fix it I don't know why the computer did that. I really was uncomfortable with that but I took him at his word that his “boss” would make the correction. I called him twice on the phone to discuss he said no worries if it’s not off there by time you get your bill in 30-45 days just bring it in and we can take care of it . Really? The manager Michelle not only didn’t help me ( she couldn’t care less) she said well that wasn’t even the promotion for that weekend. Well I don’t really care- your salesman [redacted] told me he WAS NOT charging me for delivery and HE FLAT OUT LIED TO ME!!! I DON’T APPRECIATE THAT!! I want my delivery charge waived as promised!! I work so very hard for my money and I don’t have $200 to throw in the street! I went there today 10/5/2013 to talk to the manager. She just didn’t care! . Again she couldn’t care less what my problem was which makes me resent this company even more. Oh wait I forgot this…she (Michele) says to me “ Well I’m sorry for the confusion”….OMG, I looked right at her and said “Well I’m not the one that’s confused!! He lied to me!!!” So this is the customer service I can expect after spending a lot of money? I can’t believe it really, I am beyond disappointed.Desired Settlement: I am looking to get my $199.99 refunded for delivery which was supposed to be free.

Review: I purchased a sectional and massage chair from mor. Due to many issues I sent a piece back from the sectional to the company as stated in their policy. I also canceled the massage chair and the sales rep guaranteed I would get the shipping charges refunded. After many time of me calling the store and all staff letting me know that only the sales rep could resolve my issue, of taking days off or waiting for the sales rep to return from his time off. I have finally managed for him to refund the massage chair I never received, but now he refuses to refund me the amount for the sectional piece indo not have. And for the delivery charges which his delivery team was so rude about. I am constantly calling the store to seek what is right but they are refusing to make amends, letting me know that they don't have time for me anymore. That I'm "taking their time from other customers". I have given the business numerous times for them to assist me, but this is insane. I have been insulted in more ways than I can count from the business. If I would have known they would have been so unprofessional, I would have gladly taken my business elsewhere.Desired Settlement: All I would simply like is the refund that they promised me for the piece of sectional I do not have, and for the delivery charge I was meant to be refunded. And also to let others know about my situation, so this situation doesn't happen to anyone else.

Business

Response:

Review: Bought 2 reclining electric love seats and with shipping paid just a little over $2000. 3 days after delivery, one of them quit working. It was obvious to me being a maintenance electrician that it was the motor or the switch after a few checks. I called customer service and was told a tech would be out to troubleshoot the problem. I told them it was the motor or the switch and I asked if the tech would be bringing any parts and they said, no. I told them if he wasn't going to bring parts to fix them, order them, and then show up to fix it and not waste my time. They ordered parts and had them delivered to my house a month later, not the switch, not the motor but a transformer which was not the problem. Then a tech showed up with nothing to replace, fix or exchange. I told them to get someone out and pick up the love seat and that we were done with Mor Furniture and we would be taking our business elsewhere. The store talked us into a next day delivery of a new replacement love seat and we agreed. Next day, after having our invoice in front of them, we get the wrong love seat and it is a sofa instead. No love seats to be had anywhere, supposedly because of the longshoreman strike. (sure thing) The order date was the 16th of Feb-2015 we PAID CASH at the store for this order. It was delivered Sat Feb 21st. 2015. Finally on June 1st we have had MOR then enough of the runaround and demanded a refund to be picked up in person at the store. Mor Funiture agreed to this and then we recieve a phone call that the check would be delivered by [redacted]. As of this writing on June 25th 2015 I just got off the phone and had a heated discussion about why the check has not been delivered. I was informed it would be coming in normal postal mail. The constant incompetetance through the whole problem is astounding to me. What did we get out of this whole ordeal? Nothing at all but a headache and the runaround for 4 MONTHS. Paid in cash and have not seen a dime out of them.Desired Settlement: Apology from a corporate manager and explanation on why this is the way their business is operating and what he personally plans on doing to change it..... In writing and not some canned apology. Better yet, by phone.

Consumer

Response:

Yes, a check was in the mail Monday the 23rd of June

Business

Response:

Review: [redacted]THIS IS A NEW GAME FROM MORS FURNITURE PLAY WITH THEIR CUSTOMERIF THE CUSTOMER FIND OUT THEIR PRICE IS HIGH THAN SOME WHERE ELSE- SO THEY START TO PLAY GAME WITH CUSTOMER- IF CUSTOMER REQUEST MATCH A PRICE- THEY WILL LET THEIR CUSTOMER KNOW- IF THEY MATCH- THEY WILL NOT KEEP FINANCE FOR SAME BEFORE IT- AND NO SHIPPINGPLEASE WATCH OUT OF THEM- IF NOT YOU ARE WILL BE PERSON FOR THEY RIP-OFF.Dont listen any thing from MOrs furniture, they never do anything they said!! No respect, they lier!!Saw advertisement on television and heard from a friend about service, thought it was a good idea to check it out. They, Mor Furniture, were running a 0% finance to 2018, even better idea! Find a bedroom set, order it, told that it was the most popular set in the store, , whatever. My name [redacted], on 03/2013 we did stop by at Mor to purchase some furniture for us new house- on that day they have special promotion free delivery-free finance to 2018- important thing is they beat a any price and they match any price with 10% different.We did bought sofa, full size kid bed, Hemingway king Sleigh Bed (this is a one we want to their match prie) total $4400.00 after two week we see some adversities from easy-life furniture they lower price than Mor when we saw that price- we did call a sell man , We took 4 hour talk to them we request to talk their sales manager store- after that their sale manager store talk to us- he told us thats best he can do, if we want to cancel it, hes ok- he tell us go back to easy life purchase it They are ash whole they make us come to their store for 5 times- after that they said they sorry- they can not do that- and they can not do this- because their price is door buster already- when we proof their neighbor easy-life is sale lower price than them- when they call and check- after they know their price is not lower like they told us- now they start to play game- no delivery and no finance if matchDesired Settlement: we want Mor match a price like on their addversite- and keep finance+delivery everything is same before we purchase.

Business

Response:

May 10, 2013

Revdex.com

Attn: [redacted]

RE: Case #[redacted]

Dear Ms. [redacted],

First, I would like to

apologize for any inconvenience we may have caused Ms. [redacted]. It is always our goal to ensure that our

valued customers have a positive experience with us.

I have personally spoken with Ms. [redacted] and I have

offered her my personal assistance as well the ability to choose from any

offers currently available for this

product. Unfortunately long term financing and free delivery are not one

of the options.

Again, we apologize for any

inconvenience we may have caused Ms. [redacted].

If I can be of further assistance, please feel free to contact me at [redacted]

Sincerely,

VP Sales

Mor Furniture for Less

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

Revdex.com

THE MOR FURTNITURE TELL A LIAR!! THE FINANANCIAL AND FREE DELIVERY NOT IN THEIR OPTION? WHAT'S THEY MEANS? HOW ABOUT THEY GUARANTEE IN THEIR PRICE? HOW THEY EXPLAINT ON IT? DO THEY DOUBLE PRICE FOR US ??

LOOK IN THEIR ADDVERSITE- GUARANTEE THEIR PRICE!! DOUBLE FOR IT-IF WE FIND SOMEWHERE HIGHER!!!!!!!!FREE DELIVERY FOR OVER $1200 AND FREE FINANCE UNTIL 2018--- ON MOTHER DAYS(THEY STILL POST ON THEIR ADD IT'S SHOW FREE TAX+ FREE FINANACIAL_ GUARANTEE THEIR PRICE IN TOWN!!! OH MY GOD!! ALL THAT IT'S LAIR.-- IF THEY WANT TO HELP US- THEY CAN FIX IT ON US INVOID- THEY DON'T HAVE TO TELL US TO COMMING THEIR SHOW ROOM. ( BEFORE WE DID COME TO MOR SHOW ROOM FOR 5 TIMES BUT THEY DON'T WANT TO HELP US-- NOW WE DON'T WANT HAPPEN LIKE ABOVE)

WE BOUGHT FROM THEM OVER $4000.0O DOLLARS- NOW THEY SAID IT'S NOT IN THEIR OPTION???? WHAT;S THEY MEAN IN THEIR OPTION??? THE DAY WE BOUGHT US FURNITURE IS ON SPECIAL PROMOTION (FREE DELIVERY OVER $1200+FREE FINANNCIAL 2018+ FREE TAX)--NOW THEY WANT TO START A NEW INVOID WITH NEW THEIR PROMOTION- BECAUSE THEY WANT TO TREATING US, PLAY GAME AND PLAY WITH US AROUND

(DO YOU KNOW -THEY WANT TO PUT US IN NEW THEIR PROMOTION: NO DELIVERY+ NO FINANCIAL!!!!!!!!)

WE DID ATTACH SOME FILES TO PROOF THEIR PRICE IS NOT LOWER LIKE THEY TOLD US!! LOOK ON US INVOID- US TOTAL AMOUNT-- YOU WILL SEE HOW MUCH WE PAY OVER FOR IT!! HOW MUCH THEY RIP-OFF US!! AND NOW

THEY DON'T WANT TO MATCH IT- DON'T WANT TO KEEP SAME INVOID WITH SAME PROMTION BEFORE WE PURCHASE IT-- DON'T WANT TO KEEP THEIR PROMISE IT!!!! ALL THESE ABOVE-- WE THINK WE HAVE TO FIGHT FOR IT- AND WE HAVE TO PUT ONLINE AND SHARE US STORY FOR EVERY BODY KNOW AND DON'T COME BACK TO MOR-- WE WILL LET US FRIENDS+ FAMILY + ALL US COMPANY KNOW IT.

THEY ARE A TERRIBLE + TERRILBE SEVIVCES ON UNITED STATES(USA) - HOW CAN THEY CONTINUE WITH THEIR BUSINESS LIKE ABOVE!! WE WILL SEND THIS COMPLAINT FOR FEDERAL BUSINESS ABOUT THEY LAIR WITH THEIR CUSTOMER AND WITH THEIR ADD....( YOU CAN SEE ON THEIR ADD.... ON TV SHOW: GUARANTEE PRICE+ DOUBILE PRICE IF FOUND SOME WHERE HIGHER..+ FREE DELIVERY + FREE FINANCIAL...=== ALL THESE WE CAN PROOF THEY LAIR!!!

PLEASE DON'T LOOK ON THEIR PRICE- DON'T LISTEN TO THEM-- -> LOOK ON US INVOID...... IT'S WILL BE 100%TRULY ABOUT WHAT'S THEY DONE WITH THEIR CUSTOMER!!! RIP OF!

DO THEY KNOW- WHEN OPEN BUSNIESS-IT'S HAVE TO BE MAKE CUSTOMER HAPPY--- BUT LOOK AT MOR'S TREAT US--PLAY US AROUND!!NO RESPECT!!

US FURNITURE STILL NOT DELIVERY- WE STILL FIGHT FOR ALL THAT! WE WILL COMPLAINT ALL ABOUT THEY TREAT US!! WITH NO RESPECT!!! LAIR--LAIR--!!!

MOR'S FOR LESS<> MOR IS BAD!!!!!!!!!!!!!!!!!!!!!!!!

IF YOU NEED MORE INFORMATION, FELL FREE TO CONTACT US AT [redacted]

Business

Response:

May 30, 2013

Revdex.com

RE: Case #[redacted]

Dear Ms. [redacted],

I have received and reviewed the additional

information submitted by Ms. [redacted] and continue to be confused with regards to

why she feels my company is anything but honest.

Here are a few facts from the information included in

the latest complaint: