Mor Furniture For Less

Review: This is my final attempt to resolve my problem. I have called customer service 3/2013, 4/11/13,4/16/2013,4/18/2013, 4/30,5/30,6/10,/6/11,6/16,6/257/1/7/9. I have also went into the riverside/moreno valley store several times to speak to your sales men. I purchased my first mattress 4/16/2012 and [redacted] was my salesman (heard from your workers he was fired) I went in about 2 weeks later complain that the mattress had a lump down the middle, only to be told by [redacted] that we had purchased a "cheap" mattress and should try to sale it online and purchase your memory mattress. I told him I couldn't do that and I had warranty and purchased the cover as I was instructed by [redacted] to do so my warranty would be active. I left the store and really didn't know what to do until I went in on your VIP customer service day and spoke to ** (who has helped me on several occasions - I have to date spend over $5,000 in your store but would not spend a dime more since this hasn't been resolved). He told me right away that I had warranty and this shouldn't be a problem and they even looked up the mattress that I bought and said that since it wasn't sold there anymore I would get a refund for the store and told me that customer service would call to set up an appoint. Let me add here that I called "**" in your Moreno Valley store since he said he would help me and he called me back on 4/18 to say he would speak to his manager to resolve this and I will add HE NEVER CALLED ME BACK. This took over 3 weeks to get the "mattress guy" here this date was March 30,2013. Well I called for weeks since the report wasn't in AND MOR's never called. Well finally the report was found only to be told the total opposite of what the mattress guy said. He said supports looked good well according to MOR he wrote support wasn't good. Well I asked for the report to be sent to me. TAKE A LOOK AT THE NUMBERS ON THE REPORT YOURSELF AND SEE THE DIFFERENT FROM SIDE MEASUREMENTS TO MIDDLE MEASUREMENTS THERES A OBVIOUS INCREASE!!!!! well then MOR's sent "their" guy to inspect bed and said the support was even better than what it should be (should I say I bought the mattress, bed, box springs from MORs and your guys set it up). Well on May 30 another mattress guy came and took measurements. well around june 10th I found out from "[redacted]" who has been helping me your corporate office that the numbers taken from bed are according to the manufactors guidelines are within limits. Interesting enough it doesn't take a quiness to see that all three men wrote a different thing regarding my mattress. And interestingly enough the measurements show that the bed does have a rise in the middle of the bed which is a lump.

What a shame that your company according to the internet is the fasting growing furniture store has such poor customer service and gives the customer such a run around when I have a warranty ( I was informed by [redacted] in corporate that my "warranty" that your sales men sold me doesn't help. Even though I told [redacted] that the sales men lied to me and said my "warranty" would cover any problems and if my item isn't sold any longer then I would get my money back to purchase a new one. What a shame that yours sales men lie to make a sale. Your company is wasting more money on sending outside workers to check my mattress. **l I wanted was this mattress was to be exchanged due to the large lump in the middle (which is obviously a defect) and go back to MORs to purchase another. Does that make any sense as a company to spend more money on running around your customer instead of doing what's right and having that customer walk right in a buy an even more expensive mattress. People like my furniture that I have purchased from MORs but I would never recommend a friend to this business. If I had purchased my mattress from Sams Club or Costco they would've taken my mattress back without any questions. That is a business and why those companies are thriving. Your business thrives on word of mouth. As I stated before this is the final attempt to fix this mattress. I have been patient for over a year trying to do what's right. But enough is enough. Companies cant lie to customers to make a sale then give them a year run around when there's a problem. [redacted] in your corporate office I feel has been trying to help. He has been honest from the begining and I think is really trying to get this matter fixed. Unlike your workers in your Moreno Valley store that sold me my items and lied about this great warranty and customer satisfaction that MORs has. **l I wanted was to exchange this mattress and go right back in to your store and buy one but now I think I should be entitled to a refund of my money since I can no longer "trust" your company and "your" customer service.Desired Settlement: Like I stated before at first all I wanted was a exchange so I can purchase another mattress but since this has been a year process of trying to solve this problem and have been lied to multiple times I feel at this point I should be entitled to a refund.

Business

Response:

July 19, 2013

Ref: Mrs. I[redacted]

ID: [redacted]

Dear Mrs. [redacted],

First, I would like to

apologize for any inconvenience we may have caused you Mrs. [redacted]. It is always

our goal to ensure that our valued customers have a positive experience with

us.

After receiving your letter I discovered that our Center

had been helping Mrs. [redacted]. A re-selection had been approved where Mrs. [redacted] was

able to go to the showroom and select another mattress of her liking. On July

12th, 2013 Mr. [redacted]’ mattress was exchanged with no issues and the

problem was resolved. I followed up with Mrs. [redacted] on July 15, 2013 to ensure

everything was taken care of, although frustrated, Mrs. [redacted] was satisfied with

the outcome.

Once again, I would like to

apologize for any inconvenience we may have caused Mr. [redacted]. If you have any

further questions, please do not hesitate to contact me at 858-578-8420.

Sincerely,

Operations Manager

Mor Furniture for Less

Review: I made a sectional(sofas) purchase on 4/20/13 at the Mor location in Fresno CA. My items were delivered but they were the wrong items. One was right facing and the other was a left facing and one item had a tear on the bottom. On about 7 different occasions they have tried delivering it and it is still either damaged or it is the wrong item. It is now 8/2/13 and I still do not have the undamaged items that I originally purchased. I have tried speaking with different managers but they all give me excuse of how the items were mistaged and how they will correct the error. I have spoken with many managers at the Wareehouse. I have also spoken with three other managers directly from the show room where I bought the items. [redacted] has even hung the phone in mid conversation. I have tried to get them to give me information to contact a higher manager but was unsuccessful. At this point I am sick and tired of waiting around for four hour increments for an item that is either damaged or the wrong piece. Some of the deliveries have also been close to midnight (way past my bedtime). I've been stuck at home now for over 28 hours waiting for an item that is damaged or incorrect. I am seeking your help to help resolve the problem once and for all.Desired Settlement: I would like an apology letter from headquarters. I want the president of the company to become aware of the issue. I want apology letters from [redacted] and [redacted] at the Warehouse who were the rudest and unkind people. I also want compensation for my 28 hours of waiting around and I want my item replaced with the correct item.

Business

Response:

August 13, 2013

Revdex.com

<st1:street w:st="on"><st1:address w:st="on">5050 Murphy Canyon Rd. #110

<st1:place w:st="on"><st1:city w:st="on">San Diego, <st1:state w:st="on">CA

<st1:postalcode w:st="on">92123-4889

Ref: [redacted]

Revdex.com Case# [redacted]

Dear Mrs. [redacted],

First, I would like to

apologize for any inconvenience we may have caused Mrs. [redacted]. It is always

our goal to ensure that our valued customers have a positive experience with

us.

We spoke with Mrs. [redacted]

and arranged to exchange her sofa. She

indicated that this will resolve the issue and considers the matter

closed.

Once again, I would like to

apologize for any inconvenience we may have caused Mrs. [redacted]. If you have any further questions, please do

not hesitate to contact me at 866-566-7435.

Sincerely,

Operations Manager

Visalia Warehouse

Mor Furniture for Less

Review: I have attempted to receive the furniture I purchased in good faith and have received the worst imaginable service I have ever receive from a company in my 42 years. Tonight was my 5th night at home awaiting delivery which had to be sent back 4 other times due to defective furniture. Every call I have made has resulted in absolutely horrible service and apathy. I called once again to confirm delivery and waited the entire evening for delivery, this was my 5th evening waiting at home. I asked to be called an hour prior to delivery. I was called and missed the phone call (in the restroom). I immediately dialed back and no one answered, I subsequently made 11 other attempts to reach the driver who I assume figured it was time to go home after I did not answer my phone. I called his number [redacted] at 10:12 PM, 10:13 PM, 10:16 PM, 10:24 PM, 10:25 PM, 10:27 PM, and 11:15PM and left several messages.

I have made several attempt to get this matter corrected and made several calls to the corporate office to no avail. Each contact can be confirmed with my telephone bill and call recording of the terrible service I received. I have recordings from August 15 (3:01 PM 8mins 19 seconds) , August 13 (4:30 PM 11mins 46 Secs) ,August 12 (7:08 PM 5 mins 24 secs) , August 9 ( 4:14 PM 3 mins 17 sec and 4:06 PM 6 mins 27 secs) ,August 8 (9:07 AM 6mins 57 secs) and August 7 (3:19 PM 14mins 17secs)Desired Settlement: I would like a call from the head of customer relations at Mor, and a letter of apology in addition to replacement or refund of my purchase price. My next step is small claims court.

Business

Response:

September

4, 2013

Revdex.com

4747

Viewridge, Suite 200

San Diego, CA 92123

Re: [redacted] Case # [redacted]

Dear [redacted]r,

First, I would like to

apologize for any inconvenience we may have caused [redacted]. It is always our

goal to ensure that our valued customers have a positive experience with us.

After contacting [redacted]

and discussing his concerns, I authorized a $500 refund for the inconvenience

he had experienced. I also provided him with my contact information so when he

shops with us again, I will be able to personally watch over his purchase and

delivery. It is my understanding that [redacted] is happy with this resolution

and feels this matter is closed.

Again, I apologize for any inconvenience

we may have caused. If I can be of further assistance, please feel free to

contact me directly at [redacted]

Sincerely,

[redacted] Distribution Manager

Mor Furniture For Less

Review: We bought a twin/full bunkbed with mattresses and ever since we got the bunk bed my kids have been waking up with rashes on their bodies. I thought maybe it was a spider, so I looked around and didn't find anything.

On Friday May 1 2015 my husband turned on the light to the bedroom when he walked in he saw something crawling away but lost track of it. So he moved the pillows and blankets around and still nothing, so he lifted up the mattress and there he found a lot different size bugs and eggs. We didn't know what they were so we googled it and realize it was bed bugs.

Saturday morning my husband called mor customer service and was told they came in at 10 am and they told us they would call us as soon as possible. By noon still no call so we drove to the [redacted] store and asked to talk to a manager or superviser but they said we had to call the 1800 number. We asked if we could call from their phone and they said yes. When we spoke to the manager and told him he got very aggressive and said to us how can we prove the bugs were in the mattress. After all the arguing he said he could only replace the two mattresses and that was all he could do. We told him we wanted him to pick up the bunk bed and mattresses and cancel the rest of the purchase which is a sectional that has not been delivered yet. We also told them we want bedroom fumigatedDesired Settlement: I want to cancel my whole purchase and have them pick up the bunk bed and mattresses. I want them to pay the $20 co pay for taking my son to the doctor so they could see his rash. I want them to fumigate the bedroom and pay me for the twin bed that I had next to the bunkbed because a few bugs went on it as well. I also want new sheets and blankets because I'm throwing those contaminated ones away

Business

Response:

May 29, 2015

Revdex.com

4747 Viewridge, Suite 200

San Diego, CA 92123

Case ID# [redacted]

Customer Name: [redacted]

Dear [redacted]

First, I would like to apologize for any inconvenience we may have caused [redacted]. It is always our goal to ensure that our valued customers have a positive experience with us.

We communicated with [redacted] earlier in May. We sent her a 25% coupon for a future purchase, and also credited and refunded the pillows in the amount of $65.29. In addition, we offered to give her the same twin and full size mattress free of charge once [redacted] substantiates that their residence has been fumigated and free of bed bugs. A copy of that correspondence is attached.

Once again, I would like to apologize for any inconvenience we may have caused [redacted]. If you have any further questions, please do not hesitate to contact me at [redacted] or you can e-mail me at [redacted]

Sincerely,

Mor Furniture Customer Service

Review: I purchased a sectional from Mor Furniture in [redacted] in June 30 2013. The day after the delivery I sat on the sectional for the first time-I reclined on the end chair and the recliner would not return to the upright position. I called Mor to inform them of the problem-Mor sent a repairman to my home 7 days later. The repairmen noted on his repair work sheet:

"All pieces in new condition-sku# 960 not closing due to mech problems. Cust not happy w/quality wants his money back. Furn never been used."

The repairmen returned to my home 10 minutes after departing and said to me " They told me that if you want your money back-I'd have to take pictures." He did take pictures.

Mor refuses to give me a refund, rather they have attempted to strong arm me into a store credit. I am not interested in a store credit, I want a total refund due to the fact that Mor delivered a defective product.

[redacted] USAF,RET

[redacted], USAF Civilian ServiceDesired Settlement: Mor has refused a total refund and has attempted to strong arm us into a store credit. The defective product is still in my home.

Business

Response:

July 25, 2013

Revdex.com

<st1:street w:st="on"><st1:address w:st="on">5050 Murphy Canyon Rd. #110

<st1:place w:st="on"><st1:city w:st="on">San Diego, <st1:state w:st="on">CA

<st1:postalcode w:st="on">92123-4889

Ref: [redacted]

Case: [redacted]

Dear [redacted],

First, I would like to

apologize for any inconvenience we may have caused [redacted]. It is always our goal to ensure that our

valued customers have a positive experience with us.

[redacted] has been

dealing with our xxxxxxxxxx Center. She has been approved for a refund for the

sofa set and the product is scheduled to be picked up on July 26, 2013.

Once again, I would like to

apologize for any inconvenience we may have caused [redacted]. If you have

any further questions, please do not hesitate to contact me at [redacted].

Sincerely,

Service Manager

Mor Furniture for Less

Review: We noted defective items right away. After calling, someone was sent out. He looked at all 3 defective items and said not to worry about it.

A few days later someone came out to look at the couch only. He did not adress the other items and said I had to call andschedule a separate sservice call for the other items. We called and complained. The 800 number would not transfer us to the local store. They said to take a picture of it and send it in. We said no, you come out and fix it. Today someone came out to look at the matress and the bunk bed. They did nothing. They said they will send someone out to fix this. I have taken the bed apart 3 times now and I am fed up with the horrible service with Mor.Desired Settlement: I want the defective items replaced and my bill adusted for having this go on for a month

Business

Response:

January 27, 2014

Revdex.com

Re: [redacted]

Dear [redacted],

First, I would like to apologize for any inconvenience we may have caused [redacted]. It is always our goal to ensure that our valued customers have a positive experience with us.

We have resolved the issue with the bunk bed and are currently waiting for [redacted] to reselect different mattresses. He has indicated that this will resolve the matter.

Again, I apologize for any inconvenience we may have caused. If I can be of further assistance, please feel free to contact me directly at [redacted].

Sincerely,

[redacted] Manager

Mor Furniture For Less

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I have been in contact with Mor, and I am picking out new matrasses today.

Regards,

Review: I visited this establishment to shop for furniture. On Feb 14,2014 We found a sofa and love seat to and decided to purchase these items through store credit. The representative checked their inventory and provided a date for a full delivery of items according to their system, which was for February 28th. The representative reassured that we will have all our items that day because that's what the "system" said. However, when we came to pick up our items, my items had to be partially delivered due to "warehouse discrepancies"( missing legs on sofa.) I had to take pictures to prove the incorrect parts & email. Took a long time to speak to one person about this matter. I was transfred numerous times.

Now I am realizing the entire sofa and love seat is the in the WRONG COLOR. I ordered GREY not BROWN. So the following week I waited for the correct sofa and love seat to arrive only to wait for nothing. They came to deliver me the same set. ANOTHER MISTAKE! At this point I'm upset! I have emailed and called numerous times only to get the run around. One Representative told me Id have my furniture one week & the other could not confirm that. On March 21 2014 I was informed by their customer service center that there needed to be another partial delivery due to items "not in stock" , confirmation issues, and "warehouse discrepancies." Again, I was infuriated with their business tactics and customer service. We were given a date in February when our final items will be available, yet I received a call today--March 25--that our final items will not be available AT ALL. This is by far the worst establishment I have ever done business with. It seems the salesman fabricate dates to complete a sale with false reassurances that all delivered goods will be available on a specific date according to their system, which is all false.Desired Settlement: I would like a letter of apology. Permanent record of Mor Furniture's deceptive practice so that other consumers will not make the same mistake I did and a refund to the [redacted] account I open just for them. Being a business, I can't fathom giving this type of customer service to anyone.

Review: I,m writing this complaint in regard of recently purchasing furniture from Mor. we received are furniture Saturday February 14 2015. on upon arrival I realized that the dresser was damage on the top, and also the knob was missing a piece. I called to report the damage and they said the would come the next day to replace it for a new dresser, so they did, finally delivery around 11pm the next night when delivery time was from 4pm to 8pm, and the dresser they bought was damage also so they left the old dresser here and did not take it, saying they could not. so at this point I called customer service again and they gave me the run around for 2 days saying they will call me, and the never recieved a phone call. I finally talk to someone today and I told them at this point can you just refund my money they said they can not do that, I am very frustrated with there customer service and I will never do business again with this company until they make some serious changes in how they treat there customers.

Product_Or_Service: hollywood loft dresserDesired Settlement: Desired Settlement: Refund

The price we paid for the dresser.

Business

Response:

Review: The bed we bought is braking down and hurt's our back's and leg's to sleep on itDesired Settlement: full refund

Business

Response:

April 18, 2013

Revdex.com

Attn: [redacted]

5050 Murphy Canyon,

Ste.110

San Diego, CA 92123

RE: [redacted]<st1:city w:st="on"><st1:place w:st="on">

Dear [redacted]r,

First, I would like to

apologize for any inconvenience we may have caused [redacted]. It is always our goal to ensure that our

valued customers have a positive experience with us.

After receiving your letter

we contacted the mattress representative and have arranged for an

exchange. [redacted] is satisfied and

has indicated that he feels the matter has been resolved.

Again, we apologize for any

inconvenience [redacted] may have been caused.

Sincerely,

Distribution Manager

Review: We bought a brand new sectional couch from Mor Furniture in 2010. We were renting a house at the time and about a year after buying the couch we noticed that the feet of the couch had bleed brown/red marks onto the carpet. When we contacted Mor Furniture they said they wouldn't do anything about it, that they can't guarantee there furniture won't stain people's carpet. We just recently bought a house and moved out of the rental and they are charging us to replace the carpet (the only stains on the carpet are from the couch, no other stains in the house). I am furious that we spent money on a new couch and this happened and now we are going to have to pay to replace the carpet because neither Mor Furniture nor the manufacturer will take responsibility for the faulty product. They would not even send someone out to look at the carpet. We love everything about our couch except that the feet bleed and we would have purchased more furniture from them for our new house if they would have taken care of the issue from the beginning and been ethical about the situation. All they keep telling us is that it is our fault, that somehow we had some sort of chemical on our carpet that caused this, which makes no sense at all because we had been living in the rental house for a couple months before we purchased the couch. The carpets were clean and dry before the couch was ever on the carpet. We also have a friend that purchased a couch with the same issue, she now has stains on her carpet too. It seems absolutely ridiculous to me that they can just say "oh well sorry" and do nothing about it.

Product_Or_Service: Verona Martini Sectional couch

Order_Number: [redacted]

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

I would like Mor Furniture to pay for the replacement carpet at the house we rented. I can give the name of the property management and the gentlemen in charge of the property and he can verify that this staining is the only reason we are being charged for the carpet. I would also like them to replace the feet so we do not get stains on our new carpet a our new house.

Business

Response:

July 24, 2013

Revdex.com

RE: [redacted] Case #[redacted]

Dear Ms. [redacted],

First, I sympathize with

Mrs. [redacted]. Her husband called us some

time ago about this matter. It is always our goal to ensure that our valued

customers have a positive experience with us.

After receiving your letter

I called Mrs. [redacted]. Unfortunately, we

are unable to assist with this matter. This situation is not covered under the

warranty and there is nothing we can do to resolve the issue.

Again, we sympathize with

Mrs. [redacted]’s concerns.

Sincerely,

Distribution Manager

Portland Warehouse

Review: We purchased a leather sectional from MOR Furniture, which had a one year warranty. After about 6 months we noticed that the leather finish was starting to peel. We went back to the store and let them know this. They sent out a repair person to verify our claims to make sure that we were taking care of the furniture properly. They agreed to replace it, however with only the 3 months remaining on the original one year warranty even though it was again new furniture. So we decided to get a different leather sectional hoping we would have better luck. Well, no such luck, at about 6 months the sectional's leather finish began pealing once again. So now it is "out of warranty" and we have a leather sectional that is barely a year old and it looks awful. We contacted them regarding this issue and they said "there was nothing they can do".Desired Settlement: I am disgusted with MOR's inability to stand behind their product. I would rather have my money back then continue to deal with this company and it's poor customer service and inferior product.

Business

Response:

August 13, 2013

Revdex.com

Attn: [redacted]

RE: Case #[redacted]

Dear [redacted],

First, I would like to

apologize for any inconvenience we may have caused [redacted]. It is always our goal to ensure that our

valued customers have a positive experience with us.

After receiving your letter

we contacted [redacted] and arranged for a technician to go out to his home. The

appointment is scheduled for August 19.

After the service we will arrange for a product exchange. [redacted] stated that he is satisfied and

feels this will resolve the matter.

Again, we apologize for any

inconvenience [redacted] may have been caused.

Sincerely,

[redacted]

Distribution Manager

Review: last march 23, we purchased sectional sofa, cocktail table, sofa table and a dining set at mor furniture in murrieta branch. Before I signed the purchase agreement, I asked the salesperson when is the expected delivery date, she said it will take about 2 weeks to get these things delivered and I said that's fine.. I then received a text message last april 5th asking me to confirm delivery on april 7th, and so I did confirm...unfortunately, I received a voice message on the evening of april 6th stating that the dining set will not be delivered until May 28th.....came april 7th, they only delivered sectional sofa and the cocktail table,,,,,I was told that the sofa table will probably be delivered on last week of april..

If I only knew that it will take more than two months to get our dining set and it will take about 6 weeks to get the sofa table, we would have not bought these... the furnitures we bought are all matching!!! Now we are stuck with only the sofa and cocktail table,,,without a dining set and sofa table...called customer service and all he can say is go to showroom and pick another dining set..the problem is that the dining set we purchased is the only one that perfectly matches our sofa and the rest of the tables we bought...and to make things worst, as soon as I received the delivery text message last april 5th, we got very excited and moved our old funitures in storage and gave our old dining set away.Desired Settlement: Do something to get the other furnitures delivered asap! we need a dining set ASAP!!!

Business

Response:

May 15, 2014

Revdex.com

4747 Viewridge, Suite 200

San Diego, CA 92123

Case ID# [redacted]

Customer Name: [redacted]

Dear [redacted]

First, I would like to apologize for any inconvenience we may have caused [redacted] It is always our goal to ensure that our valued customers have a positive experience with us.

I spoke to [redacted] on 5-1-14. Although the guest was upset about the delays in receiving his furniture and the lack of communication with Mor Furniture, I apologized and assured him that Mor sincerely regrets the way he was treated. [redacted] agreed to a $200.00 credit back to his finance account as fair compensation and agreed that this will resolve his complaint against Mor Furniture.

Once again, I would like to apologize for any inconvenience we may have caused [redacted] If you have any further questions, please do not hesitate to contact me at 858-547-1616 ext. [redacted]

Sincerely,

Customer Service Manager

Mor Furniture for Less

Review: The bed set I purchased had many issues...first the set does not match.the footboard is for a different bed. The headboard is scratched dented..they colored the defects in with marker..The headboard was not wrapped.which is why it came in the condition it did. Also the bed us the wrong size .Desired Settlement: I have filed dispute charges with my bank..mor said I am stuck with the product and u cannot return..All I want is mor to pick up the bed set for NO charge and refund my money and to never here from them again.

Business

Response:

June 20, 2014

Revdex.com

4747 Viewridge Room 200

San Diego, CA. 92123-4889

RE: Case# [redacted]

Dear [redacted]

First, I would like to apologize for any inconvenience [redacted] may have been caused. It is always our goal to ensure that our valued customers have a positive experience with us.

We were unable to resolve this matter to the satisfaction of [redacted]. We had to pick up the product and refund the full purchase amount.

Once again, I would like to apologize for any inconvenience in this matter. If you have any further questions, please do not hesitate to contact me at [redacted]

Sincerely,

Customer Service Manager

Mor Furniture for Less

Review: I purchased multiple items from Mor Furniture at this store on July 28, 2015.

They could not deliver an End Table per my invoice and therefore I cancelled the item from my purchase and requested a refund for the amount paid for that piece which is $185.18. This item is not part of any arrangement nor does it come with any other piece of furniture that I have purchased at Mor Furniture.

After about a month of holding my funds they say they are only refunding me $29.

I tried to resolve this issue by calling their customer service and did speak with their customer service and they could not help me. They asked me to talked to the sales person ([redacted] I spoke with the sales person, Byron Morales who sold me the furniture, and he confirmed that there was an error in the order and he will fix it and will refund my $185.18 per my invoice.

After 2 weeks of not hearing anything from them I called their customer service and spoke with them again about this issue, but they still tried to refund me only $29.Desired Settlement: Refund my $185.18 I paid for this piece of furniture that was never delivered.

Business

Response:

August 31, 2015

RevDex.com

4747

Viewridge, Suite 200

San

Diego, CA 92123

Case

ID# [redacted]

Customer

Name: [redacted]

Dear

First,

we would like to apologize for any inconvenience we may have caused [redacted]. It is always our goal to

ensure that our valued customers have a positive experience with us.

Mor

Furniture has determined [redacted] is indeed owed $185.18. A refund has been proceesed for this amount

and will be credited to his [redacted] within 5-7 business days. [redacted] is aware and is satisfied.

Once

again, I would like to apologize for any inconvenience we may have caused [redacted]. If you have any further questions or concerns, please do not

hesitate to contact me at [redacted]

Sincerely,

Mor

Furniture Customer Service

Review: I purchased $2,799 worth of furniture from this location. The floor model represented a quality that was not apparent on the furniture that was delivered to me. The dresser has uneven drawers, broken drawers that are dislocating from the roller bar on the interior of the drawer and the furniture demonstrated signs of distress on the dresser, the chest and two nightstands.Desired Settlement: I want a full refund since the furniture that was delivered was not in the order that the floor model was in.

Business

Response:

September 23, 2015

RevDex.com

4747

Viewridge, Suite 200

San

Diego, CA 92123

Case

ID# [redacted]

Customer

Name: [redacted]

Dear

First,

I would like to apologize for any inconvenience we may have caused [redacted]. It is always our goal to ensure that our

valued customers have a positive experience with us.

In

the case of [redacted], Mor Furniture is going to allow [redacted] to return

the items in question and credit her towards something else that she will be

more satisfied with.

Once

again, I would like to apologize for any inconvenience we may have caused [redacted]. If you have any further questions, please do not hesitate to contact

me at [redacted]

Sincerely,

Mor

Furniture Customer Service

Review: I purchased a new bed set on July/2015 for $3442.65. I was sold a tempur pedic mattress that was a return from a previous customer. I begin to noticed that I had bites on me. I as trying to figuring what was going on. I washed my sheets and blankets, and cleaned the room but the problem still persist. I called my pest control specialist to come and spray the bedroom but problem still persisted. One day I found a little bug by mattress. I did some research on this bug and it was a bed bug. I called MOR furniture and they were very rude and did not want to do anything and even hung up on me 2 times. The customer service specialist said they couldn't do anything because it has been 3 months. During 3 months, I have this new bedroom set, I was trying to figure out what was the problem. I have never had these bugs before in my house. I want to bring this to your attention regarding Mor Furniture business practices.Desired Settlement: A bedroom set matching the price that I pay for.

Business

Response:

December

11, 2015

RevDex.com

4747

Viewridge, Suite 200

San Diego,

CA 92123

Case ID#

Customer

Name: [redacted]

Dear [redacted]

First, I would like to apologize for any inconvenience we may have caused

[redacted]. It is always our goal to

ensure that our valued customers have a positive experience with us.

Mor Furniture will exchange both the mattress top and adjustable

foundation. [redacted] finds this to be

a satisfactory resolution.

Once again, I would like to apologize for any inconvenience we may have

caused [redacted]. If you have any further questions, please do not hesitate to

contact me at [redacted]

Sincerely,

Mor Furniture Customer Service

The furniture delivery service for Mor Furniture for Less knocked a large hole in the wall, scratched the hallway wall & tore the leather on the headboard being delivered. After contacting Mor regarding the damage, was told to contact their delivery service regarding damages. Phone calls are not returned. Have complained to Mor corporate offices - was told I would hear from someone in 24 hours (have heard from no one). This has been going on for three months. Am having the damages repaired and will be filing a claim through the court.

Review: Ordered a bedroom set. Night stand arrived without a wood plug. Documented on delivery sheet and asked to be called. No calls. Called [redacted] on 4-2-13,spoke with [redacted]. [redacted] said I would get a call back. No return Call. Called sales person two times and left messages. No return call from [redacted]. On 4-10-13 called [redacted],spoke with [redacted],was told I would get call from parts manager. No return call. On 4-13-13 [redacted] called to make sure I had been contacted from parts manager. I informed him no. On 4-14-13, I faxed two pictures of night stand leg. One had plug, the other did not. Parts department claimed the night stand did not come with any plugs on legs. So I faxed the pictures. Finally, was told plugs would take six weeks to receive. Third week of May I received call from Mor Furniture. Manufacture did not have plugs. I informed Mor rep I wanted a replacement. I was told I would get a call back. On 6-10-13, I still had not received a call back. I called [redacted]5 on 6-10-13. [redacted] answered call. I informed him of what was going on. It has been eight weeks. I asked if I had to go in the store and make a big deal and file complaint with Revdex.com. [redacted] apologized. I was transferred to department supervisor. I was told I would receive a new night stand. They would not pull out plug from another night stand, for fear of breaking leg. I asked why it took all this time and run around to make the decision? I asked why they had irresponsible people working for them? I also told him the only person of help was [redacted]. Supervisor claims he will look into contact log and speak to all the people who did not follow through (don't believe it). I was asked if night stand had any damage to it (scratches or dent), because they would not be able to get credit from manufacturer. I file this complaint so more people are aware of the incompetence of Mor Furniture For Less Company. Also, to have back up should I need it.Desired Settlement: Replacement of night stand.With all the complaints filed against company, Mor Furniture should pay a fine for each one.It seems to me they only do the right thing when threaten.

Review: On February 26th, 2012 we purchased a 10 piece bedroom set. The drawers smelled like fish after about a week and a service appointment was made with Customer Service. The individual that came out told us to put the drawers outside to air out, use febreeze or some other odor eliminator. We aired the drawers out, used febreeze, baking powder, dryer sheets, pledge and other miscellaneous odor elininating items. I then went on a military deployment and a few months later my wife called the company and the technician said to air it our. I came back from the deployment to come back to the drawers smelling like fish again. I called back in March or April to have another service technician check the items out again and he recommended we use Mohawk Wash Wax Spray which he gave us about a 1/3 of a can; this item eliminated the odor for about 24 hours and the fish smell came back. Today we went into the showroom located in [redacted] and talked to one of the managers about the situation who gave us right back to our salesman to try to handle the situation. The salesman stated that we should call customer service again because something isn't right. I called Customer Service and requested a manager and after about a 10 minute wait a male named[redacted] answered and immediately refused to serve me because he was looking at an order that was from May 2011 and said we were WAAAY outside of the warranty period and I told him that was the wrong product but he didn't want to listen and continued to talk over me. I told him that I was the customer and he needed to let me talk which he did but insisted he could not assist. He didn't listen to anything I told him. I told him when I bought it and he said no it was May 2011. I told him that I went on a military deployment and he could care less. I am very upset how this call turned me into an outraged customer. We love the "look" of the bedroom set but can't put up with the smell. We have to store all of our clothes outside of the dresser, UNSAT!!!Desired Settlement: We understand that the bedroom set is discontinued and that the service received was probably due to this reason. Nothing they could do! The easiest way to "assist" the customer is to mask the odor and hope they just give up and bare with the item. We paid over $2,500 for this bedroom set and would like the drawers to be cleaned so that they are no longer filled of this strong odor of fish.Document Number: [redacted] Cr: [redacted] Order Date: 26-FEB-2012

Business

Response:

June 18, 2013

Revdex.com

4747 Viewridge Suite 200

<st1:place w:st="on"><st1:city w:st="on">San Diego, <st1:state w:st="on">CA <st1:postalcode w:st="on">92123

Re: [redacted] – Case [redacted]

Dear [redacted],

First, I would like to apologize for any inconvenience we may have caused [redacted]. It is always our goal to ensure that our valued customers have a positive experience with us.

After receiving your letter we contacted [redacted] in regards to the odor on an item of their bedroom set. We are currently scheduling a service call for us to bring the item to our shop and attempt to remove the odor. It is my understanding that [redacted] feels the matter has been resolved.

Once again, I would like to apologize for any inconvenience we may have caused [redacted]. If I can be of further assistance, please do not hesitate to contact me at [redacted] Ext. [redacted].

Sincerely,

Distribution Manager

Mor Furniture – [redacted] Warehouse

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I just wanted to give an update on this situation. The company picked up the dresser and chest to try and figure out the odor. If the odor can be remedied, the company is supposed to pick up the entertainment center for odor remedy as well. If the furniture can be corrected then I will be satisfied but until then, I'm not.

Regards,

Business

Response:

July 17, 2013

Revdex.com of <st1:place w:st="on"><st1:city w:st="on">San Diego

4747 Viewridge <st1:address w:st="on"><st1:street w:st="on">Suite 200

<st1:city w:st="on"><st1:place w:st="on">San Diego, CA 92123

Re: [redacted] – Case [redacted] Rejection

Dear [redacted],

Again, I would like to apologize for the inconvenience we have caused [redacted].

In order to resolve this issue, we offered [redacted] reselection on his product which he accepted.

Once again, I apologize for this inconvenience. If I can be of further assistance, please feel free to contact me directly at[redacted] ext [redacted].

Sincerely,

[redacted] Distribution Manager

Mor Furniture For Less

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

xxxxxxx xxxxx

Review: On 07 DEC 2013, I visited this establishment to shop for furniture. We found several items that my family liked and decided to purchase these items through store credit. The representative checked his inventory and provided a date for a full delivery of items according to his system, which was 31 DEC 2013.

The representative reassured that we will have all our items that day because that's what the "system" said. However, when 31 DEC 2013 came, my items had to be partially delivered due to "warehouse discrepancies" and items "out of stock." We explained and expressed our dissatisfaction with their sales tactics as we were promised all of our items on 31 DEC 2013. The customer service representative was unapologetic and stated "this is all the information I know, so take the partial delivery or wait a later date for a full delivery."

At this point, my family and I were very upset and had removed our old furniture to make space for our new furniture. Partial items were delivered on 31 DEC 2013 and we were promised our full delivery on 07 JAN 2014; the delivery never occurred because they claimed I did not "confirm the delivery", yet they never contacted me.

On 12 JAN 2014, I was informed by their customer service center that there needed to be another partial delivery due to items "not in stock" , confirmation issues, and "warehouse discrepancies." Again, I was infuriated with their business tactics and customer service. We were given a date in February when our final items will be available, yet I received a call today--25 JAN 2014--that our final items will not be available until March 31st, 2014. This is by far the worst establishment I have ever done business with. It seems the salesman fabricate dates to complete a sale with false reassurances that all delivered goods will be available on a specific date according to their system, which is all false. My mother, also a customer, experienced the same issues with the store and also filed a complaint with the store manager, who did little to nothing about the issue.Desired Settlement: This business should revise their business model in any efforts to keep customers and make sales as they "guarantee."

Business

Response:

February 21, 2014

Revdex.com

Re: [redacted]

Dear [redacted]

First, we would

like to apologize for any inconvenience we may have cause [redacted]. It is always our goal to ensure that our

valued customers have a positive experience with us.

We are making

arrangement to have our warehouse pick up the product and refund the account

$400.

Once

again we would like to apologize for any inconvenience we may have caused [redacted]. If I can be of further assistance please do

not hesitate to contact me,

Sincerely,

[redacted]

Distribution

Manager

Mor Furniture – [redacted] Warehouse

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Furthermore, there were never any arrangements made to pick up anything from my location. The managers from their corporate center and the store manager where the furniture was purchased collectively made an agreement to "credit" the account in the amount of $400 for "inconvenience" of delivered goods. We are still currently waiting on our final items, which will not be delivered until April, 2014. Should these items not be delivered as expected, another complaint will be filed.

Regards,