Mor Furniture For Less

Review: I bought a full bottom and twin top bunk bed plus a full size 6 inches mattress for the bottom bunk. The mattress that was delivered did not reached 6 inches and was flimsy compared to the firm strong cushiony one shown to me at the store. I tried to talk to the sales representative that sold me the bunk bed plus his manager right after the mattress was delivered, they told me to let the mattress fully take it form. Two days after and the mattress is still as flimsy and thin, but they said all sales are final and would not let me return the fault mattress that was sold to me. When I lay on the mattress I could feel all the wood planks that were underneath and its giving me a backache.Desired Settlement: Please help me return this mattress that is health hazard to me and get my money back. The mattress is costing me 275.00 plus tax, which I can't even sleep on.

Business

Response:

June 18, 2013

Revdex.com

4747 Viewridge Suite 200

San Diego, CA 92123

Re: [redacted]– Case #[redacted]

Dear [redacted],

First, I would

like to apologize for any inconvenience we may have caused [redacted]. It is always our goal to ensure that our

valued customers have a positive experience with us.

After receiving

your letter we contacted [redacted] in regards to her mattress situation and we

have agreed to schedule a pick up of the mattress and process a refund this Saturday June 22nd , it is my

understanding that [redacted] feels the matter has been resolved.

Once

again, I would like to apologize for any inconvenience we may have caused [redacted]. If I can be of

further assistance, please do not hesitate to contact me at [redacted].

Sincerely,

[redacted]

Distribution

Manager

Mor Furniture – [redacted] Warehouse

Review: [redacted]THIS IS A NEW GAME FROM MORS FURNITURE PLAY WITH THEIR CUSTOMERIF THE CUSTOMER FIND OUT THEIR PRICE IS HIGH THAN SOME WHERE ELSE- SO THEY START TO PLAY GAME WITH CUSTOMER- IF CUSTOMER REQUEST MATCH A PRICE- THEY WILL LET THEIR CUSTOMER KNOW- IF THEY MATCH- THEY WILL NOT KEEP FINANCE FOR SAME BEFORE IT- AND NO SHIPPINGPLEASE WATCH OUT OF THEM- IF NOT YOU ARE WILL BE PERSON FOR THEY RIP-OFF.Dont listen any thing from MOrs furniture, they never do anything they said!! No respect, they lier!!Saw advertisement on television and heard from a friend about service, thought it was a good idea to check it out. They, Mor Furniture, were running a 0% finance to 2018, even better idea! Find a bedroom set, order it, told that it was the most popular set in the store, , whatever. My name [redacted], on 03/2013 we did stop by at Mor to purchase some furniture for us new house- on that day they have special promotion free delivery-free finance to 2018- important thing is they beat a any price and they match any price with 10% different.We did bought sofa, full size kid bed, Hemingway king Sleigh Bed (this is a one we want to their match prie) total $4400.00 after two week we see some adversities from easy-life furniture they lower price than Mor when we saw that price- we did call a sell man , We took 4 hour talk to them we request to talk their sales manager store- after that their sale manager store talk to us- he told us thats best he can do, if we want to cancel it, hes ok- he tell us go back to easy life purchase it They are ash whole they make us come to their store for 5 times- after that they said they sorry- they can not do that- and they can not do this- because their price is door buster already- when we proof their neighbor easy-life is sale lower price than them- when they call and check- after they know their price is not lower like they told us- now they start to play game- no delivery and no finance if matchDesired Settlement: we want Mor match a price like on their addversite- and keep finance+delivery everything is same before we purchase.

Business

Response:

May 10, 2013

Revdex.com

Attn: [redacted]

RE: Case #[redacted]

Dear Ms. [redacted],

First, I would like to

apologize for any inconvenience we may have caused Ms. [redacted]. It is always our goal to ensure that our

valued customers have a positive experience with us.

I have personally spoken with Ms. [redacted] and I have

offered her my personal assistance as well the ability to choose from any

offers currently available for this

product. Unfortunately long term financing and free delivery are not one

of the options.

Again, we apologize for any

inconvenience we may have caused Ms. [redacted].

If I can be of further assistance, please feel free to contact me at [redacted]

Sincerely,

VP Sales

Mor Furniture for Less

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

Revdex.com

THE MOR FURTNITURE TELL A LIAR!! THE FINANANCIAL AND FREE DELIVERY NOT IN THEIR OPTION? WHAT'S THEY MEANS? HOW ABOUT THEY GUARANTEE IN THEIR PRICE? HOW THEY EXPLAINT ON IT? DO THEY DOUBLE PRICE FOR US ??

LOOK IN THEIR ADDVERSITE- GUARANTEE THEIR PRICE!! DOUBLE FOR IT-IF WE FIND SOMEWHERE HIGHER!!!!!!!!FREE DELIVERY FOR OVER $1200 AND FREE FINANCE UNTIL 2018--- ON MOTHER DAYS(THEY STILL POST ON THEIR ADD IT'S SHOW FREE TAX+ FREE FINANACIAL_ GUARANTEE THEIR PRICE IN TOWN!!! OH MY GOD!! ALL THAT IT'S LAIR.-- IF THEY WANT TO HELP US- THEY CAN FIX IT ON US INVOID- THEY DON'T HAVE TO TELL US TO COMMING THEIR SHOW ROOM. ( BEFORE WE DID COME TO MOR SHOW ROOM FOR 5 TIMES BUT THEY DON'T WANT TO HELP US-- NOW WE DON'T WANT HAPPEN LIKE ABOVE)

WE BOUGHT FROM THEM OVER $4000.0O DOLLARS- NOW THEY SAID IT'S NOT IN THEIR OPTION???? WHAT;S THEY MEAN IN THEIR OPTION??? THE DAY WE BOUGHT US FURNITURE IS ON SPECIAL PROMOTION (FREE DELIVERY OVER $1200+FREE FINANNCIAL 2018+ FREE TAX)--NOW THEY WANT TO START A NEW INVOID WITH NEW THEIR PROMOTION- BECAUSE THEY WANT TO TREATING US, PLAY GAME AND PLAY WITH US AROUND

(DO YOU KNOW -THEY WANT TO PUT US IN NEW THEIR PROMOTION: NO DELIVERY+ NO FINANCIAL!!!!!!!!)

WE DID ATTACH SOME FILES TO PROOF THEIR PRICE IS NOT LOWER LIKE THEY TOLD US!! LOOK ON US INVOID- US TOTAL AMOUNT-- YOU WILL SEE HOW MUCH WE PAY OVER FOR IT!! HOW MUCH THEY RIP-OFF US!! AND NOW

THEY DON'T WANT TO MATCH IT- DON'T WANT TO KEEP SAME INVOID WITH SAME PROMTION BEFORE WE PURCHASE IT-- DON'T WANT TO KEEP THEIR PROMISE IT!!!! ALL THESE ABOVE-- WE THINK WE HAVE TO FIGHT FOR IT- AND WE HAVE TO PUT ONLINE AND SHARE US STORY FOR EVERY BODY KNOW AND DON'T COME BACK TO MOR-- WE WILL LET US FRIENDS+ FAMILY + ALL US COMPANY KNOW IT.

THEY ARE A TERRIBLE + TERRILBE SEVIVCES ON UNITED STATES(USA) - HOW CAN THEY CONTINUE WITH THEIR BUSINESS LIKE ABOVE!! WE WILL SEND THIS COMPLAINT FOR FEDERAL BUSINESS ABOUT THEY LAIR WITH THEIR CUSTOMER AND WITH THEIR ADD....( YOU CAN SEE ON THEIR ADD.... ON TV SHOW: GUARANTEE PRICE+ DOUBILE PRICE IF FOUND SOME WHERE HIGHER..+ FREE DELIVERY + FREE FINANCIAL...=== ALL THESE WE CAN PROOF THEY LAIR!!!

PLEASE DON'T LOOK ON THEIR PRICE- DON'T LISTEN TO THEM-- -> LOOK ON US INVOID...... IT'S WILL BE 100%TRULY ABOUT WHAT'S THEY DONE WITH THEIR CUSTOMER!!! RIP OF!

DO THEY KNOW- WHEN OPEN BUSNIESS-IT'S HAVE TO BE MAKE CUSTOMER HAPPY--- BUT LOOK AT MOR'S TREAT US--PLAY US AROUND!!NO RESPECT!!

US FURNITURE STILL NOT DELIVERY- WE STILL FIGHT FOR ALL THAT! WE WILL COMPLAINT ALL ABOUT THEY TREAT US!! WITH NO RESPECT!!! LAIR--LAIR--!!!

MOR'S FOR LESS<> MOR IS BAD!!!!!!!!!!!!!!!!!!!!!!!!

IF YOU NEED MORE INFORMATION, FELL FREE TO CONTACT US AT [redacted]

Business

Response:

May 30, 2013

Revdex.com

RE: Case #[redacted]

Dear Ms. [redacted],

I have received and reviewed the additional

information submitted by Ms. [redacted] and continue to be confused with regards to

why she feels my company is anything but honest.

Here are a few facts from the information included in

the latest complaint:

Review: Bought 2 reclining electric love seats and with shipping paid just a little over $2000. 3 days after delivery, one of them quit working. It was obvious to me being a maintenance electrician that it was the motor or the switch after a few checks. I called customer service and was told a tech would be out to troubleshoot the problem. I told them it was the motor or the switch and I asked if the tech would be bringing any parts and they said, no. I told them if he wasn't going to bring parts to fix them, order them, and then show up to fix it and not waste my time. They ordered parts and had them delivered to my house a month later, not the switch, not the motor but a transformer which was not the problem. Then a tech showed up with nothing to replace, fix or exchange. I told them to get someone out and pick up the love seat and that we were done with Mor Furniture and we would be taking our business elsewhere. The store talked us into a next day delivery of a new replacement love seat and we agreed. Next day, after having our invoice in front of them, we get the wrong love seat and it is a sofa instead. No love seats to be had anywhere, supposedly because of the longshoreman strike. (sure thing) The order date was the 16th of Feb-2015 we PAID CASH at the store for this order. It was delivered Sat Feb 21st. 2015. Finally on June 1st we have had MOR then enough of the runaround and demanded a refund to be picked up in person at the store. Mor Funiture agreed to this and then we recieve a phone call that the check would be delivered by [redacted]. As of this writing on June 25th 2015 I just got off the phone and had a heated discussion about why the check has not been delivered. I was informed it would be coming in normal postal mail. The constant incompetetance through the whole problem is astounding to me. What did we get out of this whole ordeal? Nothing at all but a headache and the runaround for 4 MONTHS. Paid in cash and have not seen a dime out of them.Desired Settlement: Apology from a corporate manager and explanation on why this is the way their business is operating and what he personally plans on doing to change it..... In writing and not some canned apology. Better yet, by phone.

Consumer

Response:

Yes, a check was in the mail Monday the 23rd of June

Business

Response:

Review: I have had constant issues with MOR. I am on the 3rd time replacing my couch, every time it has been delivered to the wrong address, a address in [redacted] even though the address was changed every time the problem happend. The sectional love seat keeps breaking as well, the techs never record or have any info about their visit or what they said on the couch needing to be replaced, I even had to go into mor in [redacted] and argue about the thing being replaced this time even though I purchased a warranty.

Now back to the delivery. The couch was supposed to be here on 1/11/15, I get a call saying no one is answering, then find out they are in [redacted], and told they can not deliver tonight, which I do not understand because here it is 8:15 pm on 1/12, and my couch was PROMISED to be here at 7pm by customer service and the warehouse manager on the phone, yet apparently they have 3 more stops, are in [redacted], and wont be here untill near midnight.

THIS IS RIDICULOUS! Constant broken promises by this company that has wasted my time, I will most likely be asleep when they can come here, because I work early, the reason I was to have it delivered on the WEEKEND. When you are told something it should happen, not just be lied to to get the person off the phone.Desired Settlement: I deserve money off on these couches, constant issues, constant problems, constant couch breaking, constant delivery issues and to the dang wrong address over and over again. A monkey could handle things better. Im tired of being lied to by mor customer agents.

Business

Response:

Review: I purchased a sectional and massage chair from mor. Due to many issues I sent a piece back from the sectional to the company as stated in their policy. I also canceled the massage chair and the sales rep guaranteed I would get the shipping charges refunded. After many time of me calling the store and all staff letting me know that only the sales rep could resolve my issue, of taking days off or waiting for the sales rep to return from his time off. I have finally managed for him to refund the massage chair I never received, but now he refuses to refund me the amount for the sectional piece indo not have. And for the delivery charges which his delivery team was so rude about. I am constantly calling the store to seek what is right but they are refusing to make amends, letting me know that they don't have time for me anymore. That I'm "taking their time from other customers". I have given the business numerous times for them to assist me, but this is insane. I have been insulted in more ways than I can count from the business. If I would have known they would have been so unprofessional, I would have gladly taken my business elsewhere.Desired Settlement: All I would simply like is the refund that they promised me for the piece of sectional I do not have, and for the delivery charge I was meant to be refunded. And also to let others know about my situation, so this situation doesn't happen to anyone else.

Business

Response:

Review: We bought a couch a year and half ago and the couch has springs popping out AGAIN. We bought a couch previously from them and the same thing happened. We bought a warranty with the new couch and they said that would cover this issue if it happened again. The warranty does not cover this and we are stuck again with a couch that we can not sit on.

Business

Response:

Review: I ordered extra cushions and coverings for a couch. I was told they would be delivered in five weeks and it took nine. Additionally the cushions arrived with no coverings which I ordered. I was then told the coverings were never ordered and I would need to pay 113 more dollars. No one could explain why this was. Nor could anyone explain why the order took nine weeks. Also the utter apathy demonstrated was appalling. Not once did anyone offer to smooth it over in any way. The attitude was simply too bad and give me your credit card information. I was offered in store credit which was useless given that I have no intention or desire to buy anything from More. They care nothing about customer service and it is obvious all they are focused on is getting my money with no othernconsideration tobthier screw ups on my order.Desired Settlement: An apology and a discount would have been nice. But no. When I asked about the discount I was given a well rehearsed answer of all the money goes to the manufacturer. Really. Please. Wetherbthat is truenor not does not matter.

Business

Response:

Review: We purchased a dining room set in January and picked table up but were told chairs would take 6 weeks. We waited and when I called we were told we would have chairs in 10 days. 10 days later they called us and told us it would be 3 more weeks. At this point it had been over 2 months so we called and told them to pick up table and refund us or money. Around the 25th of March they picked the table up from our home and told us we would have a refund in 5 business days.

We were given a full refund for the chairs (that were never delivered) but as of the 20th of April we still have not seen a refund. We have called several times and were told it would be there in 5 days, nothing still. Then they called me personally and said the refund was processed and we should have by the 16th of April, NOTHING. When my wife called Thursday they told us nothing had been processed yet and that on Monday the 21st they would start the process. I paid when I purchased the furniture and expect a full refund on items they failed to deliver. It's been almost 4 weeks and still no refund on my credit card. I'm extremely disappointed in their customer service.Desired Settlement: I want my refund immediately. In my opinion they have committed a theft of my money, had I owed them it would have been non stop calling from them followed by them possibly taking me to court. Why is Mor furniture above the law?

Business

Response:

RevDex.com

4747 Viewridge, Suite 200

San Diego, CA 92123

Case ID# [redacted]

Customer Name[redacted]

Dear [redacted]

First, Mor Furniture would like to apologize for any

inconvenience we may have caused [redacted]. It is always our goal to ensure that our

valued customers have a positive experience with us.

In regards to [redacted] case, the chairs were refunded

to him on 3/26/14. The remainder $495.73

was processed on 4/22/14 and the Service Manager [redacted] left message for [redacted] on 4/22/14 stating the

remaining refund had been processed.

Once again, Mor Furniture would like to apologize for any

inconvenience we may have caused [redacted] If you have any

further questions, please do not hesitate to contact me at [redacted]

Sincerely,

[redacted]

Mor Furniture Customer Service

Review: We bought a day bed for $273,78 with Guardsman Protection. The day bed broke within 6 months because of the poor quality and we contacted them to ask if they could replace the product but they discontinued the furniture. So then we've been asked to call the Guardsman protection and asked them if they could fix the bed for us and even sent them a picture, but was told it wasn't part of the protection plan. I have the contract including the details of the services they're supposed to provide us but was still being told that nothing can be done about it. We called back the Mor Furniture store and explained them what the guardsman told us and was given $200.00 credit for it.Desired Settlement: We want our full amount of refund for the day bed or at least provide us the equal value of furniture replacement. We bought the day bed with the protection plan but was never replaced nor fix. With only $200.00 credit, we could not buy the same or equal value of furniture that we want.

Business

Response:

Review: I bought a couch set from Mor Furniture's [redacted] location back in March. Initially we were extremely happy with our purchase.

After having our couch for three months, the seams split on our ottoman. We called into Customer Service and they sent out a rep to look at our ottoman. They ended up delivering a new one due to the number of splits in the seams.

At the end of October, we had to call Customer Service again due to splits in the ottoman again and on two different portions of our couch. Pictures were taken and after two weeks, my husband called in to find out what the hold up was.

He was informed that because we had a dog and he sat on our couch, our warranty was VOIDED. The warranty states NOTHING about being voided because our dog sits on our couch. The dog hair on my couch has nothing to do with the seams splitting.

We are having Thanksgiving at our house and I have no place for my company to sit because my couch has tears throughout it.

I am also still paying on this piece of crap too and your company will not help us.

I want my money back on our couch and to return my couch set. I will just take my business elsewhere since Mor Furniture CANNOT take care of their customers.Desired Settlement: Since our couch is defective and we continue to have this problem, and since I have not had this couch for a year and are still making monthly payments for it, I want a refund. I am more than happy to return this couch so I can get my money back. I will NEVER shop with Mor Furniture again.

Business

Response:

November

15, 2013

RevDex.com

RE: Case# [redacted]

Dear [redacted],

First, I

would like to apologize for any inconvenience [redacted] may have been caused. It is always our goal to ensure that our

valued customers have a positive experience with us.

We have called the guest and offered her an

exchange for the 3 pieces in question. The customer accepted the exchange

and indicated that the matter has been resolved.

Once again, I would like to apologize for any inconvenience

in this matter. If you have any further

questions, please do not hesitate to contact me at [redacted].

Sincerely,

Operations Manager

Review: My wife and I purchased a gel mattress and the motion/lift platform base at the same time. The salesman, [redacted], and the Sales Manager both told my wife and I that we could return the items within 120 days. At no time did they specify that I could not return the platform and that the sale was final. We also were not given any papers indicating this. It was ONLY when we returned to the store to ask that the platform be returned and that we wanted to exchange the mattress for a regular one that we were told we could not return the platform. We were willing to purchase another regular bed and box springs in place of the gel mattress and platform. The Sales manager stated then that the platform could not be returned but they could switch out the bedding. My wife and I were NOT TOLD prior to the purchase that we could not return the motion platform and we did NOT receive, sign or agree at any time that the sale was final. Had we known that this very expensive item could not be returned, we would NOT have made this purchase. My wife called Customer Service and spoke to [redacted]. He told her the platform could not be returned and that it was Serta's policy and not Mor Furnitures policy. We were not told that at the time of purchase. I received a call from a [redacted] at Mor Furniture customer service. He gave me the same story and refused to take the items back. I feel Mor Furniture has misrepresented the sale and did not follow through with informing us of the complete rules and stipulations of returned items.Desired Settlement: I would like the store to pickup the bedding and platform and issue a credit to the Wells Fargo account that was opened for this purchase.. We will gladly keep and pay for the sheet set and pillows.

Business

Response:

July 25, 2013

RE: Case# [redacted] – [redacted]

Dear Mrs. [redacted],

First, I would like to apologize for any inconvenience we

may have caused Mr. [redacted]. It is

always our goal to ensure that our valued customers have a positive experience

with us.

I called Mr. [redacted]

on July 13th and arranged for him to switch out his mattress for one

that was more preferable for him. We also switched out the adjustable bases for

his Icomfort mattress. We understand

that we did not set him with the proper expectations during his sales process

and for that we are deeply apologetic.

We also refunded Mr [redacted] the full difference between the two mattress

purchases. We have credited him $4,546.17 towards his Wells Fargo Finance

account.

Once again, I would like to

apologize for any inconvenience we may have caused Mr. [redacted]. If you have any further questions, please do

not hesitate to contact me at (866) 466-7435.

Sincerely,

General Manager

Superstition Showroom

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution was accepted by me and is satisfactory. The business has already changed out the mattress and base and refunded the difference to the account so I consider this matter closed.

Regards,

Review: Since I had placed order with Mor Furniture [redacted], I had one or more issues again and again with each delivery. I am reporting all issues one by one here:

1. Every item they've delivered had scratches, dents or both and I have to follow up on call to get it re-delivered. On few items, I just kept scratched and dented item as it's a pain to keep following up with them as it takes multiple calls and multiple scheduling to get one single replacement. Also, it's not guaranteed that replacement will also be defect free.

2. Backs off from $300 credit towards mattress or accesserios promised during sales process.

3. Mor advertise "Same Day Delivery" and tell you the same during entire sale process but it's impossible to even get next day delivery.

4. Store manager tells me 10 times that even I had paid for delivery, Mor is doing courtsey to me delivering the items.

5. Survey coupons don't work.

6. On our request through customer service, we got bed delivered after 30 days of order (Even though it was in stock just after 10 days or order). During sale process and during inital look out process we had asked this question do we need to buy any baseboard or spring box or anything with this bed. We had told to sales associate that we have king size mattress that's all we have (no sprinb box or anything). We were told multiple times that we don't need anything with this bed until we want to extend the height. However, on delivery we are told bed doesn't come with slate or anything so we need to have bed spring and this we are told after bed is fixed, our mattress is removed ( so we don't have place to sleep).

On calling store and customer service, trying to order the box spring and even ready to pickup we are told it's not possible to get it before Friday. After so many calls and paying another $150 approx we are getting it on Wednesday and have to manage for two nights without space to sleep. We didn't expect to have such horrible experience with any store.Desired Settlement: 1. Shouldn't have to pay for box spring.

2. Shouldn't have gone through this entire horrible experience.

3. Should honor all survey coupons.

4. Should honor $300 discount.

5. As I am not happy with purchase and Dresser & mirror is not getting delivered even after 42 days as promised initially, I want to cancel the delivery of these two items. I was thinking to add chest earlier as it's in stock but I don't want to buy that either now.

Business

Response:

January 13, 2016

Revdex.com

4747 Viewridge, Suite 200

San Diego, CA 92123

Case ID# [redacted]

Customer Name: [redacted]

Dear [redacted]

First, I would like to apologize for any inconvenience we may have caused [redacted]. It is always our goal to ensure that our valued customers have a positive experience with us.

[redacted] is scheduled for an exchange tomorrow. I will be calling him afterward to ensure that the delivery was has handled in a satisfactory manner and also verify if there is something else we can do.

Once again, I would like to apologize for any inconvenience we may have caused [redacted] If you have any further questions, please do not hesitate to contact me at[redacted]

Sincerely,

Mor Furniture Customer Service

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have been scheduling exchanges with Mor from same damaged furniture multiple times and so far they have brought the furniture 5 times and all had been scratched and dented. So we couldn't do exchange. Moreover, they have told me now that they can only deliver furniture with few scratches and dented and I should get it serviced from them instead of hoping to get a new piece as all of their stock is like this. Also, I had complained for various sales & delivery issues which has caused me more pain and trouble than damaged furniture, no resolution is provided for that with exchange.

Review: On May 18th I purchased a leather chair that wasn't stitched properly in one spot. I was ok with that. I asked if that was all that was wrong with it and was told that appears to be it. I took it home and sat in it that night and the lounge chair's back broke. I called the [redacted] store where I bought it to see if they would repair it since it broke in one day and was told they would not because it was sold as is. If I knew ahead of time this chair was cheap junk I wouldn't have bought it. I was under the impression that the only flaw it had was in the stitching. All I asked for is for it to be repaired. I called corporate office to speak with the ceo [redacted] to let him about the quality of furnitue he is selling and to see if he would fix it. The receptionist, [redacted] would not let me talk to him. She said she would have some else call me. That was on 5-21. Nobody has calledDesired Settlement: I would like the chair to be fixed or replaced.

Business

Response:

July 3, 2013

Revdex.com

4747

Viewridge Ave Suite 200

San Diego, CA 92123

Dear [redacted]:

I received your letter from our customer

[redacted]. First, I apologize for

any inconvenience this matter may have caused.

It is our goal to provide exceptional service to our customers and it

appears we may have failed to do so in this case.

I have reviewed [redacted]’s invoice and realized that he

actually purchased a damaged item from our

clearance area. This product is sold “As

Is” (as his invoice states). In the

interest of customer service, we would like nothing more than to attempt to

repair the item to the best or our ability.

If [redacted] will simply return the item to the nearest Mor

Furniture service center we will do our best to satisfy his concerns.

Sincerely,

[redacted] Group Manager

Mor Furniture For Less

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I would like to know if the people at there store are aware that the chair is coming back for repair? Do I need to contact a certain person at the store?

Please let me know.

Regards,

Review: 3/9/13 went to mor furniture got financed ...was told no interest for 12 month....called 4/15/13 to see who I make payments to ... No one at the store know who later that day received email from finance company ... was looking through papers ...27% interest and my signature was forged... 3/9/13 was told by sales rep I can take center piece of sectional Monday 3-11 the rest was to be in... called not in.. was told by warehouse rep would have remaining in wed 3/13... but closed on wed.. finally 5 days later I got all my sectional... and NO one offered delivery..charge waived..does add not say "same day free delivery**if items in stock"Desired Settlement: no quite sure

Business

Response:

May 31,

2013

Revdex.com of San Diego

4747 Viewridge Ave, Suite 200

San DiegoCA 92123

Re: [redacted]

Case# [redacted]

Dear [redacted],

First, I

would like to apologize for any inconvenience we may have caused Ms.

[redacted]. It is always our goal to ensure

that our valued customers have a positive experience with us. It seems as if we

fell short this time.

I contacted

and spoke with Ms. [redacted] and discussed her concerns in detail. I assured Ms. [redacted] that we sent her

signature electronically via our network for [redacted] and did not in

fact sign for her. I made sure she recalled sitting down with her salesperson

and authorizing us to check her credit through that finance company. She agreed with that premise and we were able

to move on to the next point. It was

also her concern that she was being charged interest based on receiving

documents from the finance company and speaking with them. Although the account has since been paid off

by Ms. [redacted], I assured her that the terms were 12 months no interest with

minimum payments and had she paid the full amount of the purchase during that

term as well make the payments on time, she would have incurred no

interest. She understood and we were able

to agree to that point as well. Ms.

[redacted]’s last concern was in terms of how soon she was promised she could get

the furniture as opposed to when she actually got it. Due to a late arrival of our shipping

company’s truck, we were unable to have the furniture arrive on the day that we

had indicated.

For her

trouble and cost incurred of renting a furniture pickup service, I have

authorized a gift certificate in the amount of $100 to be sent to her in her

name for future use in our store. Ms.

[redacted] was happy with that resolution as well.

In closing, I regret any issues or miscommunication that our guest Ms.

[redacted] felt, and am glad that I was able to address and remedy her

concerns. At Mor Furniture, we try our

very best to provide World Class customer service and an enjoyable experience in

our [redacted] Showroom.

Sincerely,

General

Manager

[redacted] Mor Furniture for Less

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

To whom ever it may concern, Did a complaint on Mor furniture in May. Manager contacted me offering gift cards and apology. I have not received gift card. Im sorry I don’t have the cases number.

Business

Response:

August 1, 2013

Review: I purchased furniture in April 2013. The furniture came with a 3 year warranty agreement for removable cushion cores, power mechanisms in motion furniture. Also a 5 year warranty on frames and mechanisms. On June 22, 2015 my recliner broke and and called to have a service appointment set up. At this time I was informed that they do not service my area and I would have to bring the chair to them. I was livid as I should have been made aware of this at the time I purchased the furniture not now that I have a problem. A service adviser in the [redacted] area had me email them photos so they can get the parts and then schedule something. I have since called and emailed Mor Furniture with no end in sight. Each time they have not responded to my emails or told me someone would call back but have not. Today July 14, 2015 I called and talked to a lady and she again tried to tell me I would have to bring the chair to them. I am not okay with that as I have stated before they should have made me aware that they would not service my area when the furniture was purchased and I would not have purchased it through them then.Desired Settlement: I want Mor Furniture to come fix my chair that is still under warranty! If they don't want to service the chair I will gladly take the chair to the nearest location for a full refund. I have had nothing but problems since purchasing my chair and would never do business with them again.

Business

Response:

Review: I ordered my item on July 18 and was told to expect delivery on August 1 between 10am to 2pm. At 2:10 I called 3 times and talked to different reps who all told me they would call me back to find out what happened. Finally at 4:00 I call again and was told the furniture was damaged, but nobody had called me to inform that delivery would not be possible. They told me the furniture would be delivered on August 2 in the evening and never gave me a delivery window. I am still waiting for my furniture.Desired Settlement: delivery of order and credit delivery fee back to my credit card

Business

Response:

Review: My wife and I purchased a sofa set and small couch from Mor and were guarenteed that we would not have to pay any interest if we paid $140 per moth. We have recently been charged a $340 intrest from [redacted]. When we contacted [redacted], they told us they cannot remove the charges and to inform Mor furniture of the situation.Desired Settlement: We would like the $340 interest removed or paid for by Mor. We will pay the remaining balance once it is removed.

Business

Response:

Review: I am very dissatisfied with my exp. with Mor Furniture. I visited Mor furniture on Sunday afternoon with my ill mother, searching for a sofa that would be comfortable for her and easy to get out of with her health issues. I inquired about a prospective purchase for the specific model which would have resulted in a estimated $2,500 purchase based on advertised price, discount for paying cash (or what ever work around they were masking that proposed discount with) and delivery. Seeing as how the delivery was advertised as free for the Presidents Day Sale, I assumed I would not be charged a delivery fee. I had to leave with my mother because she was ill & couldn't stay there any longer & came back the next day to purchase the set. I sat with the sales rep for quite some time, discussed the price and inquired as to why it appeared the cost was higher than the discounts he listed. I realized, there was a rough $99 difference which he said was a delivery fee. I asked why he even quoted that when their website said "free delivery" and pulled up their website on my phone and showed him. At that time, my sales rep saw another prospective customer of his, said he needed to go make sure that another sales rep helps his customer, and said he will find out about my delivery fee. He left me sitting for another 20 minutes or more. When he finally returned, he informed me they dont have any of the sets in stock that we were told could be delivered much sooner, and now in fact it would be 11 weeks out. Not only was I lied to about the delivery fee which is bad salesmanship, I wasted my time and efforts with a company who is selling products that are unavailable. If that were not enough, their bad practices of sales unfortunately delayed me by just enough time to lose my only other opportunity to purchase a similar couch at another company because they sold out. Had I known that the set I was going to purchase wouldn't be available, I would have purchased another set elsewhere.Desired Settlement: I am uncertain how I want this resolved as the second choice sofa I would have purchased is now gone. In addition the second choice was much less expensive, (roughly $1300) but I liked Mor's color better. Had I known Mor wouldn't have what I went to purchase and had Mor not wasted my time, I could have made it to the other store before they closed and purchased the other sofa timely manner and at a much discounted price. Now, I'm out my time, the difference in the discounted price, and unfortunately not able to find another sofa/sectional of reasonable quality, color and material. In addition, I have to drag my mother whom this is most important for and who has leg and foot problems around to other furniture stores to attempt to find something similar that would work for her health comforts. I don't know how I would like this handled but I can tell you that I would like something done. I suppose I am open to hearing what Mor would like to do to rectify these losses on my end.

Business

Response:

Review: I bought a sofa set with electric recliner on 4/29/2012. The electric motor of that sofa has gone bad on one side despite my sparse use of the mechanism.

I contacted Mor’s customer care today and they told me that manufacturer of my sofa has gone out of business so they can’t help me with this repair at all!!!

Instead they offered me 50% discount on my next purchase.

Now the truth is - When I bought this sofa, Mor’s representative never mentioned that they are not manufacturer of this sofa. He infact push me to buy an extended 5 year warranty for which I paid $90 additionally. He gave me one document that clearly states-

“Mor Furniture for less warrants our furnitures to be free from defects in material and workmanship under normal use for a period of one to five years from the date of delivery or pick up. A service charge applies to all warranty claims after one year of possession

1 year - Upholstery, leather, wood, casegoods, entertainment, dining and electrical components used to power lighting”

3 years - Removable cushion cores, power mechanism in motion furniture.

5 years - Frames & mechanisms.

Clearly defect in my sofa falls in 3 years warranty category. “

No where in above warranty Mor has specified that I need to deal with manufacture directly and/or if manufacturer goes out of service then all my warranties are VOID!!!!Desired Settlement: I want my sofa to be repaired or want my money back. I really dont want to deal with Mor Furniture for less in future.

I feel cheated and its causing me too much stress and affecting my health!

Business

Response:

January 10, 2014

Revdex.com

Re: [redacted]

Dear [redacted],

First, I would

like to apologize for any inconvenience we may have caused [redacted]l. It is always our goal to ensure that our

valued customers have a positive experience with us.

After receiving

your letter we contacted [redacted]l regarding his purchase, both sides have

agreed that we will be giving [redacted]l a In-store credit of $450 to purchase

new furniture since his previous purchase has a vendor that is no longer in

business to warrant a replacement.

Once

again I would like to apologize for any inconvenience we may have caused [redacted]l and we are pleased that we found resolution in

this matter, if I can be of further assistance please do not hesitate to

contact me,

Sincerely,

[redacted]

Distribution

Manager

Mor Furniture – San

Diego Warehouse

Review: I made a purchase on Aug. 6th. 2013 of a King size bed, night stand, and media chest and mattress set. The bed was chosen from the showroom floor and I along with my wife liked the sturdiness of the bed. The actual bed that was delivered had a totally different construction: it was very weak and flimsey. I went back to the store to see the construction of the bed we had chosen, and explained to the saleman that the bed I purchased was not what they delivered. We were told to select another design of bedroom furniture , and we chose the bedroom set called [redacted]. It was a strong and sturdy construction. We were told it would be delivered in two weeks which turned into four weeks, which then turned into 2 months. We were disappointed that it would take so long, so we decided to cancel the entire order. The mattress that was delivered was totally too firm, and we requested to change the mattress as per their contract. We were told to wait at least 30 days, so we did. Along with this order we requested to return the mattress as well. We were told that all sales are final on mattresses by the manager. Once we read their entire return policy, no where does it state "All Sales are Final". We tried to reason with the Manager about cancelling the order and to arrange a pickup of the furniture and mattress that are still in our possesion. This is still the original bed frame and mattress that we did not want. They are trying to forcing us to keep the mattress set even though we want to cancel the entire order due to the longevity of waiting and not sure how long it will be before the new set arrives since they've changed the delivery as stated three times...the new delivery and last one stated is October 7. Not sure if they would stick with that one either.Desired Settlement: We want the entire order cancelled and all products removed from our home.