Mor Furniture For Less

February 21, 2014
 
[redacted]
Arial;">Revdex.com
 
Re: [redacted]
                        
 Dear [redacted]
 First, we would
like to apologize for any inconvenience we may have cause [redacted].  It is always our goal to ensure that our
valued customers have a positive experience with us.
 We are making
arrangement to have our warehouse pick up the product and refund the account
$400.
 Once
again we would like to apologize for any inconvenience we may have caused [redacted]. If I can be of further assistance please do
not hesitate to contact me,
 
Sincerely,
 [redacted]
Distribution
Manager
Mor Furniture – [redacted] Warehouse
[redacted]

Revdex.com:
I was very satisfied with the resolution that came about as per my complaint. I wish to thank MOR for there respone to my problem.
Thank You
Regards,
[redacted]

I will never buy furniture from MOR again. My husband and I originally bought furniture from MOR back in 2014. We were given a specific delivery day and we're told our furniture would be delivered in the afternoon. Come the day and time for our delivery and our driver never showed up. We called corporate and they gave us the number to the delivery driver, which we had to call ourselves. The driver told us he was running late and that he wouldn't be there until sometime between 8pm-12am. He finally showed up at 1:30 in the morning. After a year, 3 of the 12 pieces of furniture we bought from MOR have completely fallen apart.
For some crazy reason, my husband and I decided to go back to MOR and buy a couch a few days ago. We told our salesman, [redacted], about the terrible experience we had last time with MOR and he ASSURED US it would be different this time. Our first problem occurred in the store when he told us our ottoman couldn't be delivered the same day as our couches and that we would have to come back a different day to pick up the ottoman ourselves. I asked him if he could waive part of the $130 delivery fee since I was going to have to pick up my own furniture and he told me no, that he couldn't help me out. I asked him if they could just schedule the ottoman delivery for a different day and he once again told me no, that the delivery drivers couldn't come out twice and if they did, we'd have to pay for a second delivery fee. Why am I paying $130 for only 3/4 of my furniture to be delivered?
Even after that, we still went ahead with buying the furniture. 2 days after placing the order, we got a call that said our delivery was set up for 4 days after we originally intended. When we called back corporate they told us our salesman set us up for a delivery day that was already completely booked up. The woman on the phone told us she could squeeze us in on Saturday but our delivery time was, once again, going to be between 8pm-12am. I would never recommend MOR to anyone. Worst experience and customer service ever. If I could give them 0 stars I absolutely would.
Update: Come day of delivery and my couch was missing one cushion. Rather then let me keep the couch, which I was more then willing to do considering my family has been sitting in lawn chairs for the last week, they took the entire couch back and told me another set would not be available for another 4 weeks!!! I called corporate to ask for my money back because at this point I have had two MISERABLE experiences with MOR and I would rather take my business elsewhere, and all they told me was that the could have the delivery drivers come back and drop off my couch again and that I could drive all the way down to Riverside to pick up my missing couch cushion. I'm so desperate to not be sitting in lawn chairs that I agreed to drive an hour out to Riverside to pick up a cushion. I asked them what would happen if this didn't work out, which is likely based on my past experiences with MOR, and all they offered me was to exchange my furniture for another set. I would NEVER do business with MOR again!! If this doesn't work out, I will absolutely take legal action to get back my $1,600!!

August 6, 2014
RevDex.com
[redacted]
4747
Viewridge, Suite 200
class="MsoNormal">San Diego, CA
92123
 
Case ID# [redacted]
Customer
Name: [redacted]
 
Dear [redacted]
 
 First,
I would like to apologize for any inconvenience we may have caused [redacted].  It is always our goal to
ensure that our valued customers have a positive experience with us.
 
Unfortunately
we have been unsuccessful in reaching the customer.  We have left messages on the number provided [redacted] and have sent an e-mail to [redacted] instructing that she give us a call to see how we can assist.
 
Once
again, I would like to apologize for any inconvenience we may have caused [redacted]  We here at Mor
Furniture pride ourselves on our level of service and our customer’s
satisfaction is extremely important to us.
 
Please
do contact Kenshasha Jones at [redacted] (Thursday-Monday) or you
can contact myself at [redacted]. (Tuesday-Saturday)
  
Sincerely,
 
[redacted]
Mor Furniture
Customer Service.

une
24, 2015
 RevDex.com
[redacted]
4747
Viewridge, Suite 200
San Diego, CA
92123
 
Case ID# [redacted]
Customer
Name: [redacted]
 
Dear [redacted]
 
Again, we
want to apologize for any inconvenience [redacted] may have experienced.
 
We feel that
our offer of $200 is satisfactory since the original issue concerned a nightstand
equal to that amount.
 
If you have
any further questions, please contact me directly at [redacted]
 Sincerely,
 [redacted]
Mor Furniture
Customer Service

RevDex.com
[redacted]
4747
Viewridge, Suite 200
San Diego, CA
92123
 
Case ID# [redacted]
Customer
Name: [redacted]
Person filing
complaint: [redacted]
  
Dear [redacted]
 First, I
would like to apologize for any inconvenience we may have caused [redacted]  It is always our goal to ensure that our
valued customers have a positive experience with Mor Furniture.
 We have
offered the following options:
 Option #1:
$250.00 dollar Gift Certificate (same as in-store credit) and a $150.00 dollar
refund.  Customer has already been
refunded his delivery fee of $108.69 on 6/7/2014.
 Option #2:
Pick up his entire product for a full refund.
 In addition, Mor Furnture will still process an additional $150.00 dollar refund.   Unfortunately [redacted] has refused these possible resolutions and has indicated that the matter has not been resolved.
 If you have
any further questions or need anything in the future, please do not hesitate to
contact me at [redacted]
 
 Sincerely,
 [redacted]
Mor Furniture
Customer Service.

Review: I went on feb/2012 bought a set of leather couches from Mor Furniture. At the time of the sale, the salesman was trying to sell me protection on my couches and I kept saying no.. He starting giving me situations that can happen to my couches and how they would cover it or get me new ones if they cant fix them. I made my self vary clear before I said yes, that I have small kids what if they cause damage to them or if my leather starts to wear off or if if fades. He said it does not matter they will fix them for 5 years.. key words he used was NO MATTER WHAT HAPPENS WE WILL FIX THEM FOR 5 YEARS..

I went ahead and bought the protection. on year later I go to use them becasue my couches have damage on them they tell me that if it is not ripped or cut they cant do nothing about it. this is not fair because I was not told that.. my couches look like they are falling appart after a year. and to top it off the rep I called at corperate told me that that is factory defect and your couches are covered for only a year..What the hell I paid all this money for only a year use of my couches. I had them cancel my coverage I paid almost $200 for and they are only giving me $100 cause they say they have to peral rate it. This is not fair at all, they have sales people that are pressuring customers to buy this protection and then they dont stand behind what there sales man says to customers. not a good way to do business. please help....Desired Settlement: I would like to get my couches fixed, because their salesman misrepersented their product they offer. I have done nothing wrong as a customer.. I have bought my dinning table there, 2 set of couches, and my temper pedic bed set from there too. I am a good customer and I feel taken advantage of.

Business

Response:

January 10, 2014

Revdex.com

RE: Case# [redacted]

Dear [redacted],

First, I would like to

apologize for any inconvenience we may have caused [redacted]. It is always our goal to ensure that our

valued customers have a positive experience with us.

We

have spoken with the [redacted] and have agreed to order replacement cushion

covers for him. [redacted] has accepted

our offer and is satisfied with the resolution.

Once

again, I would like to apologize for any inconvenience we may have caused Mr.

[redacted]. If you have any further

questions, please do not hesitate to contact me at (858) 574-1616.

Sincerely,

Operations Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: We bought a sectional, chair and ottoman six months ago from MOR, their repair person said there is no fixing it and that he will tell them he think a refund is in order! Well three weeks later after not hear anything I called and they said they did not sale that line anymore because it was defective! They would give me a replacement sofa even if it was more (replacement not store credit) so went to store every sofa in store is juke! I can feel the frame in the arms and the springs are bad almost fell to floor, which is the same problem we are have plus the frame it about to fall apart(6 months)! Well after talk to manager there was only credit to the store and it was not even the purchase amount! He could not and would not help me unless I spend more money on a couch! That not even telling you about the delivery being a week late and then when we got it not all of was there! They did not even bother to call and let us know this, when I call customer service, the lady had an attitude and said she could not tell me when I would get it, she said I don't make the couches! So don't buy Mor because it just means you will have to spend MOR money! We want a refund because they are aware the furniture was defectiveDesired Settlement: We would like a refund, the furniture was defective and the store knows this! Also they are will to do replacement but all their furniture in store has same problem as what we are having! Mor not long carries this this manufacture or furniture?! They give me different answer every time! This business is shady

Business

Response:

June 23, 2014

RevDex.com

Ms.

4747

Viewridge, Suite 200

San Diego, CA 92123

Case

ID# [redacted]

Customer

Name: [redacted]

Dear

Mrs. [redacted],

First,

Mor Furniture would like to apologize for any inconvenience we may have caused Ms.

[redacted]. It is always our goal to ensure

that our valued customers have a positive experience with us.

We

have picked up all living room pieces for a full refund in the amount of

$1,452.11 which will be refunded to the customer’s Discover card. This process can take 5 to 7 business days to

reflect on the card.

Once

again, Mor Furniture would like to apologize for any inconvenience we may have

caused [redacted]. If you have any further questions, please do not hesitate

to contact us at [redacted].

Sincerely,

Customer Service Manager

Mor Furniture Customer

Service

Review: I ordered a couch on march 30 and was told it would be delivered by April 4 and a childs bed to be delivered and set up a few weeks later. When they came for delivery they only had one piece of my sectional couch which they didnt tell me until it was alrsady in my house and then they brought in the child bed which was not suppoed to come yet as we did not have room for it. They put the bed still in boxes in my sons room where it still sits. I called go see where the rest of my couch is and the salesman told me that someone had authorized for only half to be delivered when they werent supposed to. About a week and a half later the second part of my couch was delivered and set up. After the men left something just didnt look right with the couch and after some examination I realized that the second one was taller then the first. I called right away and they put in a work order for someone to come out and look at it. I later then got a call at my work from a women that was very rude to my coworkers. Working with about 80 people it is not acceptable to have personal phone calls. When I came to the phone I told hermy work number was not provided to set up work orders. She told me she was canceling the order and this happends all the time and they had some extra legs at the warehouse they could put on so they would be the same as the first coucn. After I got home I figured out the reason theyweredifferent is because the se ond one was not the down feather I ordered and paid extra for and some coushins on the first were not all down either. I called back and they said they would be delivered in about a month to be replaced which I was very upset about. Around the time the new one was to be delivered they called and said it wont be there on the 5th that it would be the 10th then a couple days later they called and said the 12 they then called and said they had it and could deliver on the 6th between 1-5, I waited around and at 430 I got a call they wouldnt be there and need to reschedule. Today I got a call saying it wont be till the 17th. I have called many times and asked to speak to a manager and nobody will ever let me. Today I told them j wouldnt talk to anybodybut a manager so she had me on hold for about 7-10 min and said they couldnt have people on hold thatlong so she had to take me off hold. I had told them I cant deal with it all anymore and they could just take it all back and they said it was not possible because of our contract which they have not held up tgeir end. Cusgomer service is extreemy poor and very rude to the customers. Delivery was also horrible as the men were speaking spanish to eachother that my house was messy. Was delivered in an unmarked truck that was really dirty inside and the couch was not boxed or wrapped.Desired Settlement: I would like to return the couch that I do have with afull refund so I can take my buisness elseware

Business

Response:

RevDex.com

Ms. [redacted]

4747 Viewridge, Suite 200

San Diego, CA 92123

Case ID# [redacted]

Customer Name: [redacted]

Dear Mrs. [redacted],

First, I

would like to apologize for any inconvenience we may have caused Mrs. [redacted]. It is always our goal to ensure that our

valued customers have a positive experience with Mor Furniture.

On 05/30/14,

I contacted Ms. [redacted] and offered her the following options:

#1 Reselect

different set and refund of $150 delivery fee

#2 Even

exchange of the same product and refund of $150 delivery fee

#3 Full

refund of product and $150 delivery fee

Mrs. [redacted] plans

to visit a showroom to and see if she wants to reselect. She will contact me and let me know which

option she will take.

Once again,

I would like to apologize for any inconvenience we may have caused the Mrs. [redacted].

If you have any further questions, please do not hesitate to contact me at 1-858-547-1616

ext. [redacted].

Sincerely,

Mor Furniture Customer Service

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: We purchased a sectional sofa from Mor Furniture on January 3, 2013. The saleswoman [redacted] told us the set had a 5 year warranty against material stains, rips and defects. The set is just over 2 years old and material is separating near the seam. I contacted Mor Furniture and they referred me to the [redacted] Customer Service for resolution only to be advised it was not covered under warranty. It is clearly a material / workmanship defect. We are retired and have no kids living at home, the set is rarely used. Mor Furniture clearly misrepresented their warranty on their product and I demand they resolve this issue to my satisfaction.Desired Settlement: Mor furniture and /or [redacted] needs to repair or replace this piece of furniture to our satisfaction.

Business

Response:

Review: I ordered a bedroom set called the "ELENA" a few weeks ago. It was stated to be delivered between 3-7pm last Saturday. After numerous calls to the company, the drivers failed to call and didn't end up showing up until 8:30pm. Once they got here it was noted that the bedroom set was for a queen bed and not the E King I ordered. The driver putting together the item told me that they could "make" the queen bed a king by having a tech come out. However, I didn't want that as I didn't pay for a queen, I paid more for a king bed. Then we noted numerous scrapes, scratches, Knicks and paint problems all over the set. It was sent back at 9:30 pm, after finding numerous scratches, Knicks and scrapes on the dresser and the nightstand. The where house manager, [redacted], had no idea how to fix this, told me to sleep on the ground until Monday and had stated I would be the last delivery upon Monday.

This was extremely unprofessional and wrong. I stated it must be fixed NOW and they stated the where house was closed and he then stated I would be the next delivery on Sunday. I had to miss work on Sunday to await deliver, I Spent over 200 cell phone minutes calling MOR who's customer service had no empathy and complained about waiving the delivery fee after all they put me through.

On Sunday, they came and delivered the bed then 4 hours later than guaranteed. Then we noticed all the drawer fixtures were loose and hanging, so we spent 1 hour tightening them. Then we found a total of 170 knicks, scratches, paint issues etc on the set delivered. We contacted MOR on again another 6 hour rant to try to get the items corrected. We were told that they would be re-delivered today, Tuesday from 3-7. They were actually on time surprisingly. But to find out the driver got out and said.. "if you think the set you have is bad, wait till you see what we have in the truck"

I headed out to find the next set in WORSE condition than the next. They refused to install it due to embarrassment on their company and said I wouldn't want this one. I could clearly see all the imperfections. The drivers then stated I would get a call from the where house with a corrected again order and delivery time for replacement within 40 minutes. It has been 3 hours and I haven't heard from anyone. I called the corporate office again.

I have then asked for compensation again after missing now 2 days of work at $150.00 per day. They said " we cannot offer you anything further" and suggested I go back to the store and choose another set ( like I would want to do business with them again and hope the product is better?). I was offered $100.00 as a credit and said I would have to keep the product "as-is" with a voided warranty. This is unacceptable and disgusting.

The company portrays an image that your item looks great in the store, and come to show me after 3 deliveries, they are incompetent of producing the correct item and even stated they would inspect this delivery before coming, which never happened. I have already sold my other furniture set, and due to heavy back problems, I cannot sleep on the floor without the box spring. The agent, "[redacted]" also told me that I could send pictures, which I did sending 17, and they offered me $100.00 on my credit account and to keep the furniture as-is with no warranty with 170 issues? I will be taking this next to higher avenues and possibly finding a class action suit. I have already contacted the local news to take a story on the quality, horrible customer service, rude agents, where house managers who are clueless and don't care, and cheap, nasty material that cannot obviously be made correctly.Desired Settlement: I have asked for a refund for only the bed set. I have explained that the issue with the dresser was addressed, and am skipping having to deal with all the paint issues on the nightstand. But due to missing now 2 days of work, and dealing with horrible product, incorrect orders, lying on mor's part, delivery time blows of up to 9:30 at night, huge inconveniences and issues with the actual bedframe being way too sharp to cut a toddlers bare skin, I ask that I be immediately refunded for the bed, and that bed be properly fixed, corrected or replaced due to the hassle and all the issues this company has put myself, my family and my 1.5 year old daughter through. Not to mention the precious statue the drivers broke by not watching where they were walking that is irreplaceable and was given by a deceased relative. This business needs to have its liscences taken away with all the complaints AND I would be expecting a civil suit pending the correct outcome isn't achieved. I HAVE miles and miles of proof against Mor.

Business

Response:

August 30, 2013

Revdex.com

4747 Viewridge Ave Room 200

San Diego,CA 92123-4889

Ref: [redacted]

Revdex.com Case# [redacted]

Dear [redacted],

First, I would like to

apologize for any inconvenience we may have caused [redacted]. It is always

our goal to ensure that our valued customers have a positive experience with

us.

After receiving your letter,

I contacted [redacted] to discuss her concerns. Unfortunately, we are not

prepared to offer her free merchandise. We have agreed to exchange her bed this

Sunday. In addition I will process a

refund in the amount of $100.

Once again, I would like to

apologize for any inconvenience we may have caused [redacted]. If you have

any further questions, please do not hesitate to contact me at [redacted]

Sincerely,

Distribution

Manager

Mor Furniture for Less

[redacted] Warehouse

Review: I bought furniture from this store back on the month of May, and they advice me to buy over $3,000 so I could get free financing for four years. I bought $3400.75 worth of merchandise. The seals rep explained me that my monthly payment would be $70.85; however, when I received my first bill, my monthly payment was $170.18. I have talked with them a total of eight times, and I have gone to their office a total of 3 times, and my problem still not solve.

Today, when I sing on online to check my wells fargo statement for Mor retail store, I realized that now they charged me two times the same amount and that for the month of october my monthly payment would be $339.16. According to the Bank, More is the one who has to call them back and fix the problem, but more is not helping. How do you guys can help me? I need help I can no make monthly payments of $339.16, and I can not pay an extra $3400.75 because they are double charging me, I can not pay for something that I did not buy! Now the Bank is telling me if I do not make the monthly payment of $339.16 on october it will impact my credit ( My account it is current until today, and I had made all of my monthly payments on time since I open my account). I NEED HELP!Desired Settlement: I just want them to adjust my bill to what it supposed to be.

• To adjust my bill to what it supposed to be $3400.75 not $6,801.50

• To keep the new terms they give me to pay the amount of $3400.75 until 2020

• To fix my monthly payment to what it suppose to be ($3,400.75 / 72 months until 2020 = $47.23 monthly payment). I think that is what the monthly payment it suppose to be.

Business

Response:

Review: On Monday, 9/1/14, I ordered a full size bed frame with headboard, storage footboard, vanity, and full size mattress from the Glendale, AZ store. I also ordered a queen size mattress set. The order was quoted at 3 weeks back order. The mattresses were delivered on 9/5/14 and kept in packaging awaiting the bedroom set. On 9/10/14 the bedroom set was delivered. It was obvious that the mattress was too small for the bed, and I told the worker not to remove the packaging while I went and asked the driver to take it back with him. He stated that because it was a split delivery, I would have to take the mattress back myself. When I went back to the room, I found the packaging had been removed. I contacted customer service and notified them that the mattress was too small, the gaps creating a serious safety hazzard for my child, and asked that they retrieve the mattress. Because I wasn't available for an inspection, I emailed photographs of the problem and was called back by [redacted] who stated it was clearly a problem and he would contact me regarding pick up. Subsequently, 3 calls were routed to customer service and 2 more that were routed to sales who tried to talk me into just keeping it. No one will let me speak to a manager. On 9/19/14 I reached [redacted], who asked me to leave work and drive home (45 minutes) to take measurements for him. I did so, and insisted I now want to return the entire order. He put me on hold to speak with his manager and came back on to say it would be picked up on 9/22/14 and someone would call with a pick up time. On Sunday, 9/21/14, a man came to the door and I thought it was for pick up. He came out of the room and told me the product was fine, and it was supposed to be that way. He didn't have a truck to pick it up. I asked to speak to his manager and he said someone would call me, which they did not. I sent another email on 9/22/14, which according to the read receipt has now been read by 6 people. Still no one has calledDesired Settlement: The bed is clearly unsafe when used with a full size mattress. Had they been delivered at the same time I could have refused them. Because the delivery was split, they have trapped me. Their approach to "customer service" leads me to believe this was done on purpose to force the sale of products they know are dangerous. The purchase was through their inhouse financing, so they are able to damage my credit on top of it all. I have kept the room closed to protect their product and want the use of my home back. I want them to either come pick up their merchandise or provide authorization for me to have a licensed mover pick it up and bring it to them.

Business

Response:

Review: I purchased a sofa from the clearance center that was stated to us to be genuine leather. We had bought a fake leather set in 2010 and it was flaking off in big pieces and the kids were sticking it in their mouths. We told the salesman our concern and he told that would not happen with genuine leather. He only had one piece in the store and we went for a set but decided to spend more money on that one piece.

It is less than a year old and the dark part of the "leather" is flaking off and showing tan underneath. We were told that this would not happen with a genuine leather piece which is why we bought it. I am incredibly upset and disappointed that this is happening to this piece already. I believe we were completely misled by the salesman by either telling us it was genuine leather and it was not, and knowing it could flake and telling us we wouldn't have that problem with this sofa. I called customer service and spoke to both an associate and manager who were either unable or unwilling to help resolve this issue. I have bought a lot of pieces from there before and haven't had any issues until we purchased living room furniture.Desired Settlement: We now have to replace another sofa. We cannot have more flaking in our house since we still have small children. We are done by anything 'leather' based on our experiences. I would at least like a credit for what we spent on the sofa to go toward a living room set that is cloth covered. I did express this to the customer service manager when I spoke with her and she said she was incapable of doing that.

Business

Response:

Revdex.com

4747 Viewridge, Suite 200

San Diego, CA 92123

Case ID# [redacted]

Customer Name: [redacted]

Dear[redacted]

First, I would like to apologize for any inconvenience we may have caused [redacted]. It is always our goal to ensure that our valued customers have a positive experience with us.

We have agreed to offer [redacted] a reselection on his furniture. We have attempted to reach the customer by telephone, although we have been unable to communicate our decision thus far. We trust this will resolve his issue.

Once again, I would like to apologize for any inconvenience we may have caused [redacted] If you have any further questions, please do not hesitate to contact me at [redacted]

Sincerely,

Mor Furniture Customer Service

Mor Furniture has been nothing but AMAZING !!!

One location in particular is my FAVORITE !!

10150 W McDowell Rd

Avondale,AZ 85392

This location has the best team around ! The employee we always ask for is TIM he without a doubt makes our time at Mor so easy. His personality is so inviting and warm,you can truly see the love and passion he has for his customers and job. THANK YOU so much Tim for always making our visit so enjoyable !

Review: I purchased a bedroom set for my children. It came with numerous defects which almost caused my children to become injured had I not been so lucky to grab their hand and stop them from rubbing their hands on the sharp defected areas. I called for service to replace items and Mor Furniture sent a technician for piece meal repairs. It started in store when I purchased the set and was given a date for delivery. I was called two subsequent times and told there would be a delay in receiving my products.

When finally I received my products the deliverers just threw everything together and made a mess and did not clean up after themselves. Mor Furniture was told this and told that the technician that showed up for the first service call that he needed to bring something to clean up the mess. It never happened. The technician was told that no mess would be allowed and that either work had to be done outside or somewhere else and no drilling holes would be allowed inside. Mor finally sent somebody to fix the slats on my daughter's bed with holes pre-drilled. That is the only right thing they did.

Mor tried to send a technician without confirming an appointment time to my residence and I was woken up early in the morning because of it. They sent a technician to fix the mirror and get info on the other items. The supports for the mirror were not good and I was told by the technician they would return with proper supports. I was given a date in September of when replacement items would be delivered to me to change out the degraded and shoddy manufactured items. Out of nowhere a delivery truck showed up because they "were in the area" with some items in their truck that I may have wanted to switch out. Of course, they were not good either. They left.

Nothing happened in September, and upon my daughter's medical issues becoming better I called Mor Furniture. I was told on the phone that they felt there were too many issues and I complained too much about them and they voided my service and delivery call. I talked with [redacted] (in-store manager of the [redacted]) over the phone and he told me with this type of material used there will always be something wrong with it. That is not good business practices to sell shoddy merchandise.

I told [redacted] that because of them not caring about the quality of my merchandise I wanted a full refund. He said he would not give any refunds and that their service department has too fix it. I told him since customer support told me that Mor Furniture decided to void my service/delivery call On 8/21 or 8/22 that they were not concerned and that I wanted a full refund or I would go to the Revdex.com first and then the [redacted] Chamber of Commerce if needed to rectify this.

[redacted] attempted to talk down to me and attempted to spoon feed me a solution to this problem by saying he would not give refunds but he would have all my items that are bad replaced and give me a lousy $300 credit in store. I will not accept this as he will feel any further damaged goods will be Ok because of the lousy $300 credit. I have pictures on my iPad of the still delinquent items. I have complained numerous times yet the calendar would not just put month and year. Not sure exact dates of the numerous in store and phone complaints. I also called the store and left a message that [redacted] could call me on Oct. 05, 2013 when he was at work that Saturday if he wanted to attempt to rectify this issue otherwise I would be going to the Revdex.com. He chose not too. I stayed home that day waiting for a call that never came.Desired Settlement: Being I had two [redacted] beds with drawers for my daughters before this purchase and two chests and subsequently disposing of them the day before the bedroom set arrived I want either: 1. Full refund of everything spent at Mor and the closing of the account and two new IKEA beds with drawers and both chests, or 2. Due to the cheap lousy spoon feeding attempt of $300 by Mor Furniture to cover up their non-concern of their customers safety and happiness and their refusal to refund me and their attempt at in-store credit, then they need to give me credit of 1/2 of my total cost I spent there rounded up to the next hundred dollar and give me my quality merchandise I deserve and fix all these discrepancies with new non-damaged merchandise and inspected before shipping that they claimed they would do previously yet never did. I also feel they owe me a written apology for this by the individuals who decided this was not an important matter. Thank you.

Business

Response:

November 7, 2013

Revdex.com

Ms. [redacted]

Re: [redacted] – Case #[redacted]

Dear Ms. [redacted],

First, I would

like to apologize for any inconvenience we may have caused Mr. [redacted]. It is always our goal to ensure that our

valued customers have a positive experience with us.

After receiving

your letter we contacted Mr. [redacted] regarding his purchase, and we have came

to the conclusion that we will not be able to satisfy his furniture needs and

have authorized a full refund. As of now Mr. [redacted] is refusing to let us

schedule a pick up for a full refund due to the fact that he wants to be highly

compensated by an unreasonable discount plus keep all his furniture. As of

today we are still awaiting Mr. [redacted] phone call to get this matter resolved

for him.

Once

again, I would like to apologize for any inconvenience we may have caused Mr. [redacted].

If I can be of further assistance, please do

not hesitate to contact me at

Sincerely,

Distribution

Manager

Mor Furniture – [redacted] Warehouse

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I do not accept this as I had IKEA furniture prior to purchasing the substandard unsafe merchandise from mor furniture. Although they may have been cheap beds and dressers from IKEA, they were nonetheless still previous furniture I had prior to the debacle of mor furniture. I feel that since they refused to fix their faulty products and did not care enough about my concerns and chose to void my service call that they need to also (besides the full refund) compensate for those beds and dressers as they did not care enough about my children's safety to fix their faulty merchandise until I contacted the Revdex.com. If they do not want to cover the cost of replacement IKEA beds and dressers they will need to wait until my family and I can look for a new bedroom set for my children. As I have overtime on the base on weekends through the weekend of 14 & 15 December I will not have time to look with my family until weekends after that. If they would rather wait until I find another bedroom set for my children before they can pickup their shoddy merchandise then that will be a solution. However, they will have to accept the furniture with tape all over these sharp areas to keep my children safe. Plus, they will need to agree to be on one day notice for pickup as I will not send this back until the day I have new furniture being delivered so they will need to have an open 2 or 4 hour window and pickup before the new stuff arrives. As I have a special needs daughter I will make sure the furniture is safe for her until we are able to get new safer furniture for them both. The wife suggested to me to keep the furniture and repair it myself. That option will only be on the table for one stipulation. If I have to keep the furniture and repair it myself than I want 3/4 off the total price of the merchandise refunded. NO STORE CREDIT, REFUND ONLY!!!!!! With the total cost being $2203 and change and rounded up to $2204 that puts a 3/4 refund at $1653. Another reason I will not even consider a date for pickup is that I have not received an apology letter from the CEO sent to me yet. Mor furniture in my opinion is just procrastinating and procrastinating and procrastinating on this solution as they did refusing to address my concerns with their substandard unsafe merchandise. SO, the three choices I will only accept from mor furniture are:

Review: we purchased a few items from Mor and when they arrived we noticed the cushions were not full of stuffing. So we requested new stuffing or a replacement of cushions. Customer service said the would work on this. In the beginning communication was open and constant. They sent a service guy out after about 8 months who confirmed the cushions were in fact defective and needed more stuffing. We are now 2 yrs after initial complaint without any progress...the cushions are still without proper stuffing.Desired Settlement: just want the cushions to have the proper filling/stuffing.

Business

Response:

Review: Purchased a large sectional and recliner on December 18, 2014. We were told by our sales man that there was a 56 day lead time, BUT, he told us we would probably have the furniture sooner. Then, the store had a sale, and we went in to adjust our price. We were told it would be adjusted immediately. It took 3 weeks and at least 10 calls into the store and corporate to get our sale adjusted and a refund to our account.

The service coming from the people working from this company was horrible. Managers couldn't talk to me because they were busy and so on. Finally we got our refund 3 weeks later. We were told we would have our furniture on Jan 12, 2015. Then it changed to Jan 20, 2015, then Jan 22, 2015, then Feb 2, 2015, then Feb 12, 2015. I finally get another call today telling me we will have a partial delivery – only a part of our SECTIONAL couch will arrive SOON, and the rest at the end of the month – Feb 28, 2015.

The 56 day lead time should have been Feb 12, 2015. Even if we give it a few more days – (like I was told on the phone by our sales guy who told me I was WRONG)… it would still be LONGER than the lead time. This kind of service is horrible. I certainly don’t like to have to BEG for a refund, and wonder why my furniture isn't coming on time?

Review: On July 6, 2014 we purchased a bedroom set from Mor Furniture in [redacted]; it consisted of a mirror, chest of drawers, dresser, and 2 nightstands. The furniture was delivered approximately 3 weeks later. Upon delivery, we found 2 of the pieces were substandard/defective and refused delivery of those pieces. Replacement pieces were delivered later that day.

Approximately 1 month ago, we moved the nightstands away from the wall to perform cleaning of the baseboards and noticed what appears to be a 3" knife cut on the back of one of the nightstands. This was not noticed when delivered nor did the delivery personnel mention it. We went to the showroom the next day and spoke with our salesman, who stated that he would contact the customer service group who would address the problem since it was still under warranty.

Later that day, we received a call from [redacted] who asked that we send her pictures of the damage. Pictures were sent by email that afternoon. When we did not hear back, we sent another email and there was still no response. I then called and was finally able to reach [redacted] who said that the replacement part (cardboard back panel) was ordered from the manufacturer and that we would be contacted when it arrived at the warehouse.

One week later we received a call from someone else who stated that they would not be able to help us, but we could bring the furniture into their warehouse to have it inspected. I informed her that I was not going to do that and that I wanted satisfaction. After a great deal of worthless verbiage from the representative, I hung up.

We have purchased approximately $10,000 in furniture from Mor, but I will not spend another dime there. The quality of what they sell is inferior, the customer service rivals that of [redacted] and I will certainly inform people of our experience with Mor. Once Mor receives your money they could care less about customer service -- which is evidently a foreign concept at the company.Desired Settlement: Replace the defective back panel on the nightstand.

Business

Response:

Review: To the

My name is [redacted]; to this day it had been over four months since I’ve try getting the difference of $354.33 on a purchase exchange with Mor furniture in the city of [redacted]

On June 23, 2014 I purchased a sofa recliner, four months latter the chairs back broke, while still under warranty I notify Mor furniture of the damage they scheduled a tech to come 9 days latter and see if it could be repaired or to be replaced, tech reported that it could not be fixed and told me that I would be contacted from Mor furniture after waiting for about a weak with no contact, I called Mor and spoke to one of the person in accounting, she said yes that it will be replaced.

On December 6, 2014 I went to Mor furniture to choose I replacement for my love sofa, I was told that they no longer carried that model and could choose any other however I would have to pay the difference if any. Since my experience at the $700 to $800 was of poor quality, my wife and I looked for something else, unfortunate the only peace of furniture we liked was one that cost $1823.87 On that day Mor furniture had a no interest for 0ne year SALE since my wife wanted to build up her credit we mention it to our sales man [redacted] he told us that we could not apply the refund to our new purchase because it would be only my wife [redacted] on the New no interest account, however my refund would be credited back to my [redacted] and should see the credit back in, “no more than two weeks”, we agreed and proceeded with the purchase. Three weeks latter it was delivered. As the delivery persons were getting ready to leave, I notice the Sofa had three of the cushions damaged to which I pointed out to the delivery people, the one in charge, told me that since it was off the truck and received I would have to make other arrangements with Mor furniture, he had me talk to his office and some lady on the other line, assured me that she would take care of it and would have anDesired Settlement: Mor Furniture to stop playing around and give me the refund of the $354.33

Business

Response: