Mor Furniture For Less

Review: On mya 24th I made a purchase of nealy $7000.00 at the store. On June 1st, before any product had been ordered or delivered I exchanged one bed for another and was owed a refund of $3612.53. I asked when I could expect that refund. I was told 10 days. On June 13th I called their call center and asked about my refund and was told it had not been requested until June 10th. I told them I was going on a military deployment for the National Guard and would not be home for 2 weeks. They offered to have the check sent to the store. I agreed and gave them the name [redacted] as the person who would be picking up the check. While I was gone [redacted] went to the store, and they claimed that no check had been sent there and turned her away. When I returned on June 29th, I went to the store and I was told by a manager that no check had been sent to the store, and that no check had even been issued and I could return on monday July 1st and try to speak their accounting dept. On Monday July 1st, I called their call center and spoke to a rep who told me the check was sent on June 17th to my home address. I verified with [redacted] who was collecting my mail, that it had NOT been recieved. She concurred and I contacted the call center again. They told me that they would have to wait untile Wednesday July 3rd to see if the check had come back to them before they could cancell and re-issue and that they could call me back then. I explained that I could not imagine what could possibly take so long to send a check, and why so many errors were made on my account. $3612.53 is no small amount of money. Can you help me get my refund back?Desired Settlement: Return of my $3612.53

Business

Response:

July 11, 2013

Revdex.com

Re: [redacted] Case #[redacted]

Dear [redacted]

First, I would like to

apologize for any inconvenience we may have caused [redacted]. It is always our goal to ensure that our

valued customers have a positive experience with us.

It appears that [redacted]’s

letter arrived the same day that his check was sent overnight to our [redacted]

showroom. [redacted] personally picked up

the check last week. It is our understanding that the matter has been resolved.

Once again, I would like to

apologize for any inconvenience we may have caused [redacted]. If you have any

further questions, please do not hesitate to contact me at [redacted]

Sincerely,

[redacted]

[redacted] General Manager

Mor Furniture

Review: We ordered three bedroom sets on 9/13, and paid cash totaling $6,208.00 We explained to the salesman([redacted]) and his manager that we need to have exact dates of when the furniture will be delivered. We spent about 30 minutes with [redacted] going through each individual piece of furniture and checking on delivery dates, with EVERY piece saying they would be delivered no later than 10/5 to our house. We have a small 3 bedroom home, so moving everything out of all three rooms to have the new furniture delivered took some coordination, which is all we were asking from Mor. A few days prior to 10/5, my wife was informed that 2 of the 3 bedrooms were being delivered on 10/5. The master bedroom was in shipping and would arrive in Portland on 10/10, to be delivered to our home on 10/18. Today is 10/14, and we were expecting our master bedroom already be on the wagon heading on it's 8 day trip on the Oregon Trail to Boise. (I can drive from Portland to Boise in 9 hours). My wife received a call from Mor this morning(10/14), informing us that the wagon with our master furniture had not left Portland on 10/10 as previously promised. In fact, the furniture wasn't even in Portland. Mor is now telling us that our master furniture will be delivered on 11/6Desired Settlement: The cost of the master bedroom set is $3207.56. Since Mor isn't able to deliver their product on the dates they promised, we would like our money fully refunded ($3207.56).

Business

Response:

Review: In May of 2014 MOR Furniture was contacted about 2 chairs that had broken. MOR came out and confirmed the chairs needed replacement parts. We were told the parts would be ordered. In June of 2014 Mor furniture was called and was asked when they were going to come out and fix the chairs. Mor Furniture told us that the parts had been ordered and would be fixed as soon as they received the parts.

On August 31, 2014 we contacted Mor to find out when the chairs were going to be fixed. Mor customer service told us the dinetet table had been discontinued in Dec 2013 and we would receive a instore credit of $919 good for seven days. We went to the store and could not find a table we liked so we called Mor and told them we wanted to keep the table which was autorized by customer service (see invoice ). We went back to Mor and purchased furniture with the instore credit (see invloice). We scheduled delivery for Sept 5. The furniture was delivered on Sept 5 and Mor wanted to pick up 6 chairs in exchange for the new furniture.

We never agreed to give them 6 chairs we were under the impression we would return the 4 dinete chairs that came with the dinete and we would keep the 2 addtional chairs we bought originally. Mor said no and took the new furniture being delivered back on the truck. We called customer service they said the issue had to be resolved at the [redacted] store. We tried to resolve the problem with [redacted] (store Manager) at the [redacted] location on Sept. 5. He told us he could not resolve the situation since customer service made the mistake. We tried to explain that we wanted to return 4 dinette chairs, keep 2 from our original purchase and get our new furniture. Mor told us they had to get back 6 chairs.

We explained that that was never told to us we assumed it was the 4 chairs that were bought with the dinette set not the 2 addtional chairs we bought. Due to the confusion the transaction on Aug 31 was cancelled without our consent because the customer servicDesired Settlement: We want our transaction honored of what was agreed upon on August 31 Document Number [redacted] Since this document does not specify how many chairs were to be returned to MOR we want to return 4 chairs from the dinette set and receive our new furniture we ordered. We paid an additional $500 to MOR on August 31 and we want the contract to be honored. If MOR furnture made a mistake it is not our fault and should not be penalized for their errors. We want the contract to be honored.

Business

Response:

October 10, 2014

Review: I purchased a bed, I-comfort mattress, and a night stand for almost $3000.00 about 2 years ago. I purchased it with interest free payments for 3 years and I am still paying on it. It is a really nice bedroom suite and I was very satisfied with it and I went to a furniture store to purchase this assuming that it would last a good 5-10 years. The bed frame has broke on one side of it and the mattress falls down because there is no support. I am very disappointed because I have taken good care of the bed so that it would last and now it is falling apart and I am not even done paying it off. When I called to see if there were any options I was told there was nothing they could do. When the bed first arrived I noticed some scratches and dents but I did not call and complain but now it is broken and I can only think if maybe it came halfway broken. I thought the Mor product was good and I went there and decided to pay a little more to ensure in that I got a good product that would last, but I was wrong!Desired Settlement: I feel I deserve to have my bed exchanged because I was told I was buying an excellent product and what I got fell really short of that. I am paying off a broken bed and I feel it should not be that way. Please make me whole again, this is my first furniture purchase and so far it is has not been a pleasant experience.

Business

Response:

August 6, 2014

RevDex.com

4747

Viewridge, Suite 200

San Diego, CA

92123

Case ID# [redacted]

Customer

Name: [redacted]

Dear [redacted]

First,

I would like to apologize for any inconvenience we may have caused [redacted]. It is always our goal to

ensure that our valued customers have a positive experience with us.

Unfortunately

we have been unsuccessful in reaching the customer. We have left messages on the number provided [redacted] and have sent an e-mail to [redacted] instructing that she give us a call to see how we can assist.

Once

again, I would like to apologize for any inconvenience we may have caused [redacted] We here at Mor

Furniture pride ourselves on our level of service and our customer’s

satisfaction is extremely important to us.

Please

do contact Kenshasha Jones at [redacted] (Thursday-Monday) or you

can contact myself at [redacted]. (Tuesday-Saturday)

Sincerely,

Mor Furniture

Customer Service.

Review: We bought some reclining sectionals from Mor Furniture almost 2 years ago, we have had several issues with the furniture. When we received our furniture the chaise was broke. Instead of replacing it, they continued to send technicians out to Repair the issue. Every time a technician arrived, they either had the wrong part or they didn't fix it properly. This has been a 2 year problem. They refuse to replace my chaise. In the meantime we are stuck with a broken chaise. The second issue is, our back cushions no longer have padding in them and when we lean back into the chair we can literally feel the wooden boards, which is painful on our backs. Customer service stated that because the cushions are not removable they can't help us. I even had a technician tell me, maybe we shouldn't sit in the same spot regularly or minimize the amount of time we sat on our sofas. Issue 3 is, on one of the recliners where the feet rest, it is completely split in two. It's as if the board that were used were already split or weak and the minute we pushed it in, it broke in two. The technician who examined the broken piece said, there's nothing they can do and that we will just have to deal with the broken piece. I told him it was not negligence on our part, since our teenage kids spend most of their time upstairs in the theatre room and that my husband normally sits it that seat. He alluded to the fact that I was liar, by stating I can't verify if your kids spend most of their time upstairs. My husband and I order a bedroom set, but quickly cancelled the order in fear of going through the safe hassels. When we cancelled our order, we spoke to a manager who said, he would solve our issue, but he never did.Desired Settlement: We are tired of living on damaged and unusable furniture. We want our furniture replaced or have them come get the furniture and give me my money back...

Business

Response:

June

24, 2014

RevDex.com

Case

ID# [redacted]

Customer

Name: [redacted] R. [redacted]

Dear

Mrs. [redacted],

First,

I would like to apologize for any inconvenience we may have caused Mrs. [redacted]. It is always our goal to ensure that our

valued customers have a positive experience with us.

We

have contacted Mrs. [redacted] and she has agreed to send us photos of her

furniture. We are certain that we will be able to assist in resolving her

issues after we look more closely at these pictures.

Once

again, I would like to apologize for any inconvenience we may have caused the Mrs.

[redacted]. If you have any further questions, please do not hesitate to contact

me at ###-###-####

Sincerely,

Customer

Service Manager

Mor Furniture

Review: This has been the worst experience ever!! First my delivery was cancelled then rescheduled for a time I could not commit to, then threatened to take product back to whs.

Finally got the delivery later at night, delivery drivers were rude and disrespectful to my property, hitting pole and spinning tires through my yard. Once the product was finally assembled and they left, my husband comes home to find they were missing a pretty important part on a king size bed, the center support.

Called immediately to customer service who said they were calling the whs and drivers, would call back shortly. That was at 5:00pm, no call, I called back again at 8:10pm and customer service advised the whs was closed and had to wait until morning. With no bed. IDesired Settlement: I think they should refund the delivery/ setup fee do to not delivering on time and not being able to have a bed as of yet.

Review: I purchased a memory foam mattress set in addition to complete bedroom set for comfort reasons due to my 5 bulging disc's in my back! Bed feels like I'm sleeping on a slab of cement! When I called to ask to look at different mattresses I was told my mattresses are not returnable! They failed to inform me of that during sale! Very rude asking me if I tried bed before purchase? I layed on bed for 2 minutes, I didn't spend the night! Then asked me if I had walked on bed to loosen up the memory foam, saying that's what he and children did to his! If that's required why was I not told that at time of sale!?Desired Settlement: I originally just wanted to return and get different mattresses, but after being treated so rudely I'm thing of returning everything and buying elsewhere

Business

Response:

January 24, 2014

Revdex.com

RE: [redacted]

Dear [redacted],

We have received your correspondence in regards to [redacted].

We are sorry to hear that the mattress ordered was

uncomfortable. Although these matters are unforeseen, we also would like to do

everything within our power to insure our customer is happy.

I have spoken to [redacted] today 1-24-2014. She would like to

come back into our showroom and reselect to another Mattress. She will be doing

so on Sunday 1-26-2014.

Sincerely,

Mor Furniture

Review: On the 19 of Mar 2013 I returned a piece of furniture deemed defective and exchanged it for another piece of furniture. The

difference in price was $105. 95 which I was assured would be refunded to my acct with [redacted] As of Friday, 05 July, [redacted]

informed me that they had not received the refund. I have contacted the Mor store as well as the customer care center and

have been given the run-around by both. I continuously put off by both parties that it will take an added two billing cycles

to get the refund posted and that they are doing all they can to clear this up. It appears to me that they are not doing all that

can be done or this matter would be settled. This is not the first time I have had a problem getting my refund. The last time

it was finally settled by waiving a delivery fee. I have been to the store, I have made numerous phone calls and I want this

settled. No more 2 billing cycle nonsense.Desired Settlement: I want this refunded back to my [redacted] account and without the two billing cycle delay. Mors has had their two billing cycle

period and well past that.

Business

Response:

August 15, 2013

RevDex.com

RE: [redacted]

Dear [redacted],

First, I would like to

apologize for any inconvenience [redacted] may have experienced. It is always our goal to ensure that our

valued customers have a positive experience with us.

After receiving your letter,

we confirmed with [redacted] that a credit in the amount of $105.95 was

transferred to Mr. [redacted] account on July 16, 2013. We also confirmed that there were no late

fees on the account.

If you have any further

questions, please do not hesitate to contact [redacted] Customer Service at

[redacted].

Sincerely,

Mor

Furniture For Less

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. The refund has in fact

been posted as I requested.

Regards,

Review: I bought furnature from mor on Mar 31 2013 and I Bought 5 year full warnty. I have problem with couch that I bought I called them they send some one to inspect it. and he said should be coverd by the insurance. and then they said it passed the one year warnty and you should go thru diffrent warnty company. and the other one they are refusing to pay usDesired Settlement: if they dont swtich the furnture pay me what I paied for my cotch

Business

Response:

Review: I purchased a bedroom set in May 2012. The screws in the drawer glides were not put in properly causing the drawers to not close properly. Screws are actually falling out of the particle board they are in. Their warranty that came with the material I received says that they warrant their furniture to be free from defects in materials and workmanship and that the warranty is for 5 years for frames and mechanisms. When I called to see about getting the dresser fixed I was told that the 5 year warranty only applies to sofas (nowhere in the paper work does it say this.) and that the manufacture warranty is only for one year. I had also purchased the additional case good furniture protection plan for $228. I was told that since this was a manufacture defect, the [redacted] plan would not apply. I spent $2300 for a bedroom set and I can't believe that it’s falling apart after only two years. The customer service rep was of no help whatsoever.Desired Settlement: I want my chest of drawers either repaired or replaced. The craftsmanship of the furniture and materials is of a very poor quality but I did pay a significant amount of money for it and I would expect it to last for more than two years under normal use.

Business

Response:

Review: They used the wrong measuring device to come to the conclusion that the mattress I purchased is not defective, when it is. The customer cannot sleep on it because how hard (firm) it has become and the comfort level is extremely low. Still under warranty.Desired Settlement: I would like a $200.00 refund.

Business

Response:

Review: Bought furniture in April 2012 (Living room set, dining room set) I will go piece of furniture by piece of furniture. In Feb 2013 my leather couch started to lean. Repair man came out and said it was a mechanical issue. Couch was replaced soon after. I went to the showroom and they did not have any couches that were in my price range so I paid extra for the replacement couch and another delivery fee was charged. Now it is August 2014 and my replacement couch is coming apart at the seams. I called customer service [redacted]) and emailed pictures. I was told that it is normal wear and tear.

I explained that it was not normal (I researched and have a 10 year old leather couch down stairs that is not ripping at the seams). I was then told there is nothing they can do because it is normal for their furniture to do this. Maybe fading or ripping in one place may be normal but in numerous places ripping at the seams. It is not normal! Coffee/Game table had a mechanical issue in December 2013. I called CS who sent repair man. Repair man said table had to be replaced. After numerous phone calls (excuse after excuse) and a visit to the store my table was replaced in May 2014 (yes it took 5 months). Now it is 3 months later and my replacement table is stuck in the up position and will not go down. They are supposed to deliver a new table today 8/22. I still had faith in this company so in June 2014 I purchased a recliner. Called Customer service because I am nervous about it falling apart and want to return it since it is under 30 days. I was told I am not able to return it because they have no returns on any furniture. I have been through 2 couches, 2 tables and this is not even getting into the fact that my laminate on my side table (storage) tops have been peeling from month 1. This is also not mentioning that the delivery guy wanted to deliver my first set of furniture at midnight on a Sunday/Monday. I have 3 young kids. HORRIBLE PRODUCTS AND HORRIBLE CUSTOMER SERVICE!!!Desired Settlement: I honestly would like one of two things to happen. 1. Replace/fix my furniture that is falling apart (I purchased an extra warranty but am told that seam ripping is not covered). This would be the couch I bought 1 year ago and tables I bought 2 years ago. All this at no extra cost to me. If there is not a furniture in the price range they set for me they need to make it in the price range they set. I also would like to have a written statement that my recliner will be covered from things like seam ripping and mechanical failures. If not then they need to allow me to return it. OR they need to pay me back for all my furniture and let me pay off the debt. I should not pay for furniture that is falling apart. This is not the way to treat a faithful and loyal customer. I have given chance after chance to this company. I understand that the furniture they sell is not supposed to last a lifetime, but it should last more than 1/2 years. I am very unhappy!!!

Business

Response:

Review: I purchased a living room set from them. They showed it on the showroom floor as all leather and called it a Harrelson furniture set. No where does it state that it is all Leather and Vinyl and nowhere does it state that it is manufactured in China. Now that it is falling apart after 18 months, I find out that it is vinyl and leather and that it is manufactured in China. The warranty that I was told I had is not in fact the warranty that I have. They told me one thing and then gave me information about another thing on the back of my sales info. AFTER I purchased the product.

My biggest complaint is that it is manufactured in China and they are advertising it as a Harrelson furniture set. When I inquired as to what that meant...I was told that it is a style. I would never have purchased this product had I of known it came from China. Is that not false advertising? It is advertised as ALL leather on their web page and yet it is leather with vinyl. All of the arms on this set are tearing, why? because they are vinyl. They call them stress tears from people setting in them. The arms are also flaking, why? Because they are vinyl. It is because people are touching them. I called the extended warranty company that they sold me. They sent a specialist out, he said it cannot be fixed because the vinyl will just melt. I did call the company and complained, they asked there repair people if it could be fixed and again I was told no.

After 18 months I would expect this company to stand behind the products that they are selling. If something is manufactured in another country, I think they should have to tell you that. I have all of the paper work they gave me when I purchased this furniture, and nowhere do they tell you it is from China.Desired Settlement: I would hope that since this is neither a Harrelson brand sofa nor is in all leather as they had told me. that they would either replace it with another set of equal value or they would refund my money. I paid $3200. for a vinyl furniture set from China! That is not what I was told when I purchased this furniture. I agreed to give them a certain amount of money for a certain product. I held up my end of the bargain, they should have to hold up theirs.

Business

Response:

June 25, 2014

Revdex.com

4747 Viewridge, Suite 200

San Diego, CA 92123

Case ID#[redacted]

Customer Name: [redacted]

Dear [redacted]

First, I would like to apologize for any inconvenience [redacted] may have experienced. It is always our goal to ensure that our valued customers have a positive experience with Mor Furniture.

In April of this year, [redacted] worked with our Distribution Center in [redacted] and at that time, our Manager [redacted] explained that unfortunately the furniture could not be repaired. He did however, offer her 10% off a future purchase excluding Tempur-Pedic or Serta I Series product.

We feel that this is a fair offer and again apologize for any inconvenience [redacted] feels she has experienced. . If you have any further questions, please do not hesitate to contact me at [redacted]

Sincerely,

Mor Furniture Customer Service

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I am prepared to consult with an attorney, I was not given the warranty information until after my purchase. I was told something totally different from what they are telling me now about the warranty. They did not disclose that this item came from China. As far as I am concerned they have sold me a set of furniture under the impression that it was American made.IE the name that was posted with the furniture both in the showroom and on the internet being Harrelson furniture. Their offer of ten percent off of another set, is silly. Why? The set they sold me is not even two years old!

Business

Response:

July 15, 2014

Revdex.com

4747 Viewridge, Suite 200

San Diego, CA 92123

Case ID#[redacted]

Customer Name: [redacted]

Dear [redacted],

Again, I want to apologize for the inconvenience [redacted] has experienced.

We have again been in contact with [redacted] and have agreed to have her reselect a different living room set. She has indicated that this will resolve her issues and she is satisfied.

If you have any further questions, please do not hesitate to contact me at [redacted].

Sincerely,

Manager

Mor Furniture Customer Service

Review: I was supposed to have my furniture deliver Thursday 4/17. I work a full time job and it is very important to me that a deliver company arrives when I am told they would arrive. Thursday morning I received a phone call stating that my furniture would not be delivered until Sunday because my piece of furniture was damage. When I purchased the furniture I was assured that there were plenty in stock and that I would have nothing to worry about, so I called the store to file a complaint. I was told someone would call me back; I never received a call back.

On Sunday, 4/20, Easter day, my furniture was deliver however the employee who deliver my piece, [redacted] did not deliver my shelves. I called him 5 times before he pulled out of my parking lot, he ignored the call, and so I called the store. The store tried to contact him and was unable to, so they contacted the warehouse. They told me I would receive a follow up from the warehouse company. I never received a call. [redacted] then called me at 630 pm Easter night, wanting me to come meet him to have my shelves delivered I told him to deliver them tomorrow morning at 8am, he said he would. When I returned home I found he left my shelves in front of door. I do not live in a neighbor where furniture can be left outside in front of the door. I called the store and reported it, I was told I would receive a call back and never did. Monday 4/21 [redacted] never came by to install my shelves; I called the store they said I requested to have them dropped off, which I did not. They also did not deliver the shelves with in the 4 hour delivery window. I very disappointed with the customer service I received from Mors and their delivery company.Desired Settlement: I woukld like a refund for the delivery fee I paid and I would like them to install the shelves.

Business

Response:

RevDex.com

4747

Viewridge, Suite 200

San Diego, CA 92123

Case

ID# [redacted]

Customer

Name: [redacted]

Dear [redacted]

First,

I would like to apologize for any inconvenience we may have caused [redacted] It is always our goal to ensure that our

valued customers have a positive experience with Mor Furniture.

On

05/23/14, I contacted [redacted] and communicated via voicemail that we

have refunded her $59.99 delivery fee. We trust this matter is now be resolved.

Once

again, I would like to apologize for any inconvenience we may have caused [redacted] If you have any further

questions, please do not hesitate to contact me at [redacted]

Sincerely,

[redacted]

Mor Furniture Customer

Service

Review: I am writing you in regards to my cr [redacted] document number [redacted] I purchased a bedroom set complete with a Serta iComfort mattress and foundation. I would like to give you my perspective of the sale and after sale experiences.

[redacted] was our salesman and was cordial and helpful. We selected the Meadow bedroom set complete as shown in the show room. It too about a week for delivery and when the Mor employees left we went in to look at what we had bought. My wife [redacted] noticed the new lamp delivered was broken and repaired by being glued back together, and when we opened the mattress protector cover we found a squashed bug inside the packaging. We called [redacted] and sat on hold till someone would answer. About a week later our new lamp and mattress protector arrived, and we showed the delivery person the broken and repaired lamp and the mattress cover.

The new lamp was “new” and the new mattress cover did not have any bugs smashed in it. We were ecstatic so we covered the mattress and put on our new bed spread ready to spend our 1st night on our new bed. A few nights into our iComfort experience we knew the mattress was much too hard and started getting shoulder pains and such. I called the [redacted] number and waited on hold for the next available operator and asked her to have [redacted] to call me back. [redacted] returned my call and we discussed the 120 day sleep guarantee and [redacted] said he would need to talk to a manager to see what he could do.

That evening [redacted] called back and said he had talked to a manager and we were all set we could come in and pick out a new mattress or have our money refunded “whatever we wanted”. We came back to the show room and selected our 1st choice the Serta iComfort Savant. [redacted] was off work that particular Monday and salesperson [redacted] took care of us. [redacted] informed us we would have to pay an up charge for the Savant over the Genius and that charge would be $327.00 and we would have a miss matched bed and foundation because “Serta changed styles” I asked why and [redacted] stated “we won’t take the foundation back” so I paid the $327.00 dollars. [redacted] and I went home and waited patiently for our Savant to arrive.

I received a call from Mor delivery service while I was at my doctor stating they were delivering the new mattress on 02/27/2013, I explained I had some medical problems and the 27th I would be going through some heart tests. We rescheduled for Friday March 7th. I called the [redacted] number Friday the 7th to see what time the truck would arrive and was informed the delivery would be Sunday the 9th ? Sunday the 9th the truck arrived at 2:30 pm and we were ready for our new Savant iComfort mattress, we had the bed all stripped and everything clear for the delivery personal. The two men arrived and I showed them the bed. They looked it over and asked why we were replacing it, I explained the mattress is too hard and we can’t sleep at night. They removed the mattress and leaned it against my Sony flat screen TV (Geez) and went out and got the replacement mattress.

I watched as the two men put the mattress into the bed and tried to push the end of the mattress into the end of the bed? I looked at the sides of the bed and the mattress looked to be about 4” narrower. I told the men the mattress wasn’t the right one and that it looked like a Queen mattress and I had a King. One of the men replied it was a King and they again tried to install it be squishing it into place. I told the “take it back it isn’t right” They the lifted it out and looked at it and one man said it was a California King and they received the wrong mattress. They put my old mattress back in the bed and took the wrong mattress back to the truck. One of the men can back into the house and said “someone from Mor will call in 20 minutes” . (Nobody has called to the date of this email) My wife looked at the bed and exclaimed “the foot board is all scratched up !” (apparently from trying to force a incorrect mattress into it)

I would like Mor furniture to come pick up the Mattress and foundations and credit my credit card the full amount I paid for the mattress and foundations (and up-charges of $327.00 which I never received an invoice) including taxes. I then will purchase a mattress elsewhere.Desired Settlement: pick up existing mattress and platform. credit my credit card amount of mattress and platforms along with upcharges and taxes. Approx $2030.00

Business

Response:

March

24, 2014

Revdex.com

of San Diego

5050

Murphy Canyon,

Ste. 110

San Diego, CA 92123

Re: [redacted]r Case # [redacted]

Dear [redacted]r,

First, I would like to

apologize for any inconvenience we may have caused [redacted]r. It is

always our goal to ensure that our valued customers have a positive experience

with us.

As soon as we received this

letter we spoke with Mr. [redacted] and we confirmed that we will pick up his

mattress and foundation and refund his money. It is my understanding that [redacted] is happy with this resolution.

Again, I apologize for any inconvenience

we may have caused. If I can be of further assistance, please feel free to

contact me directly at [redacted].

Sincerely,

[redacted] Distribution Manager

Mor Furniture For Less

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: This is the email(s) I have sent Customer service at Mor Furniture. I finally got a call back this evening asking for a response but only got a supervisor that was just going to feed me the same old story and yet again different. Now the furniture will be here on 06 Jan 2014 which I told here I was extremely skeptical since not one thing they have told me after several visits to the store and many calls to customer service have been true.I again asked to speak to a regional manger or higher up because I knew I once again wasn't going to get anywhere via this communication route.

She then told me that she would get me manager and was going to transfer me to the store manager in [redacted] in which I refused to talk to because I had already been done that path with absolutely no results or customer service. I inquired in the location of the furniture that was now to arrive on 06 JAN 14 and she said it was in [redacted]. The store Manager per the attached email stated it was in P[redacted], FOUR hours from [redacted] where I live.

We have been given $150 off for our inconvenience and a 200 store credit when the order is complete. Well after the continued bad service this is meaningless. A store credit isnt any good since we never seem to be getting our complete order.Any response? Hello?Greetings,I would like to speak to a regional manager or higher in regards to an order I placed on 23 NOV 2013 and still do not have my full order, several pieces missing, promised delivery dates that come and go, a different story from the sales staff, customer support and delivery team along with the store manager in [redacted], **.

We have no clue when it is going to arrive, we don't believe anything that we are told because they never materialize. The store manager, [redacted] I believe, gave me the impression on the phone today 01 JAN 2013 that he really didn't care whether we got it or not and made it clear that not to count on any deliver date anyone promises because until it is actually in their warehouse and call to confirm delivery then don't listen to anyone else. It was to be delivered before Thanksgiving, then right before Christmas, then 02JAN, then 18JAN and now backwards to 07JAN? Twice now we have been told it is out of stock and back ordered from the manufacturer.

We have been told it was reserved for us at their [redacted] warehouse. I called this past Monday to confirm delivery for 2JAN and was told it was actually on the truck en-route to [redacted] and could actually have it delivered by 31Dec but definitely by 02Jan. Then we get a message from delivery stating it was still out of stock and on back order from the manufacturer and it will now be 18JAN before it arrives.

I called customer support AGAIN and [redacted] stated there was nothing reserved under our order number but was able to reserve the pieces t complete our order in [redacted] and it would be here by 07JAN. We called the store and they started researching it again could not really tell us anything. We went to the store today, 01Jan and still no one could pin down any information to give us assurance on when we will get our order. The store manager, [redacted] was not in at the time so he called us a couple hours later; this going back to my experience mentioned above. He went on to tell me this is something "special" and not usually done (this is supposed to make me feel "special"?

Then continuing on to say they are doing to this to get us our order but don't take anyone's word on delivery until the warehouse calls to set up the four hour window delivery. He went on to tell me that now our order is coming from [redacted] through the [redacted] warehouse and was sitting, TODAY [redacted], four hours from [redacted]. He went on to say don't expect it to be delivered still on the 7th.We don't believe of course by now ANYTHING we are told. How does it get from [redacted], Ore and to [redacted] within 16 hours when customer service stated it was reserved in [redacted]? If you can get it from [redacted] to [redacted] so quickly why now is it going to take until the 7th to get it the four hours from [redacted]! Four hours away.

None of it makes sense, we are not being told the truth, and being given the run around. We have a room all ready for this wall unit and made many sacrifices preparing the room for this this to just have it sit in disarray for almost two months and non-functional. We have made the suggestion about working out a deal to take the pieces missing from the floor model; of which they have two complete sections to display. I told the manger and stated we are about ready to just return the few pieces we did have delivered and zero out our account and close it and he gave me the impression that was okay with him.

Not what I call good customer service. "OUR GOAL IS TO EXCEED YOUR EXPECTATIONS"Boy you are way off on this!

[redacted]Desired Settlement: We want our furniture and a very, very generous discount for all the grief and mistreatment me received. No more store credit, that is just about useless at this pointWe have been very upset over this whole situation and mistreatment by mor where we have lost sleep, and are upset on having a room in our home in such disarray, especially since we re very, very meticulous in our homes appearance.

Business

Response:

January 9, 2014

Revdex.com

RE: [redacted]

Dear [redacted],

First, I would like to apologize for any inconvenience [redacted] may

have been caused. It is always our goal to

ensure that our valued customers have a positive experience with us.

I spoke with [redacted] this morning. All items have been delivered and there are no additional

issues. He re-iterated his frustration about the many different dates he was

given. It was 4 weeks past the 3 week lead time. I have offered him a 25%

discount on his purchase and he is very happy with that. I will submit the

credit to [redacted]. I also gave him my direct line and extension if he has

any concerns in the future.

Once again, I would like to apologize for

any inconvenience we may have caused [redacted].

Sincerely,

Customer Service Director

Review: I purchased a power recliner sectional set from Mor Furniture in mid 2011. The section included two power loveseats and a wedge sectional. The warrantly on the power mechanism on the sectional is five years. This warranty guaranteed that if the power reclining mechanisim went out prior to five years from the purchase date then it would be fully repaired or the sectional would be replaced. My power mechanism on one of the loveseats completely went out while the other loveseat's power mechanism has slowed down drastically. I called Mor Furniture on Friday, August 9th, 2013 to put in a claim for my power warrantly. They informed me that the manufacturer they were working with for those sectionals is no longer in business and that the best they can do is provide me a 50% credit of my purchase price towards a new furniture from their store. I asked to be directed to the San Marcos location store manager as this offer was not acceptable. I have left over 3 messages with [redacted], the general sales manager at the San Marcos location with promises of a call back. We are now at Tuesday, August 13th, 2013 and still no response.

The Mor unlimited warrantly is between them and their customer for a five year period on all power mechanisms on their powered sectionals. I spent over $2000 in mid 2011 on this purchase. This is less than 2 1/2 year into the warranty period. It is not the consumers fault that their manufacturer went out of business. The sales purchase and warranty is between their customer and their store. This should mean that Mor furniture needs to honor their five year warranty with their customer irregardless of what happens with their manufacturers.Desired Settlement: My request is have Mor Furniture honor their warrantly and either provide me with a new replacement of the sectional which includes two automated power recliner/love seats with a wedge sectional in a brown microfiber/leather design or provide me with a full refund of what I paid for the section (approximately $2000).

Business

Response:

August 21, 2013

Revdex.com

Ref: Mrs. [redacted]

Revdex.com Case# [redacted]

Dear Mrs. [redacted],

First, I would like to

apologize for any inconvenience we may have caused Mrs. [redacted]. It is always

our goal to ensure that our valued customers have a positive experience with

us.

After receiving your letter

we contacted the customer and scheduled an appointment for one of our techs to

evaluate her matter. It is my understanding that [redacted] replaced a motor and

switch on Ms. [redacted]’ power recliner this past Saturday and have resolved her issues.

Once again, I would like to

apologize for any inconvenience we may have caused Mrs. [redacted]. If you have any

further questions or concerns feel free to contact me at 858-444-3657 Ext. [redacted].

Sincerely,

Distribution Manager

Mor Furniture for Less

Review: on 6-22-2013 I WENT SHOPPING AND PURCHASED A RECLINER AT "MOR ". I WAS TOLD THE CHAIR WOULD COME JULY 13,2013. NO ONE CALLED ME, SO I CALLED . TOLD THE RECLINER NOT IN, ANOTHER 2 WEEKS MORE. I CALLED MANAGER, BECAUSE IN BROCHURE SAYS: IF WE HAVE NOT MEET YOUR EXPECTIONS PLEASE CALL MANAGER OR CONTACT CUSTOMER SERVICE. HE WAS NO HELP AT ALL, I WOULD HAVE TO WAIT OR PICK ANOTHER RECLINER. I THEN WENT TO THE STORE ON JULY 13,2013. I HAVE NEVER EXPERIENCED SUCH UNPROFESSIONALISM. TOLD I COULD PICK ANOTHER RECLINER BUT PAY THE DIFFERENCE, THEY PUT ME IN THIS MESS, WHY SHOULD I PAY. I CANCELLED THE ORDER AND REQUESTED MY MONEY. NOW I HAVE TO WAIT FOR MY MONEY. THE MANAGER OF THAT NIGHT SAID MY MONEY WOULD BE RETURNED TO MY VISA CARD ON 7-19-13, BUT! PAPER WORK GIVEN TO ME , SAYS "14 DAYS". I WANT MY MONEY NOWDesired Settlement: LET THEIR CORPORATE OFFICE KNOW, THOSE EMPLOYEES NEED TO BE TRAINED OR FIRED

Business

Response:

July 26, 2013

RE: Case # [redacted]

Dear Ms. [redacted],

First, I would like to

apologize for any inconvenience we may have caused Ms. [redacted]. It is always our goal to ensure that our

valued customers have a positive experience with us.

After receiving your letter

I emailed Ms. [redacted] and explained that her credit card ending 1904 had been

refunded on July 15. I also offered her

20% off the retail price of any future purchase with us.

Once again, we apologize for

any inconvenience we may have caused the Ms. [redacted]. If you have any further questions, please do

not hesitate to contact me at 866-466-7435.

Sincerely,

General Manager

<st1:place w:st="on">Rancho

Cucamonga

Mor Furniture

Review: Last August my husband and I purchased a large amount of furniture from MOR. We were heavily pushed to purchase a warranty in the event that furniture was damaged for $399.00 + tax. I did not want to buy the warranty but was urged mulitple times to do so by our salesperson Erika. I was told that basically ANY damages to furniture would be covered. I could not read the pamplet during the purchasing of the furniture because the transaction took several hours due to the company's DOS system (slow) computer and new salesperson and needing to be able to answer questions throughout the transaction. I recently filed a claim with Guardsman which they denied. They gave mulitple reasons for denying the claim saying that we did not return the paperwork in the number of days required. The paperwork was tedious and required lifting heavy furniture to retrieve serial numbers from tags--even though we had to give a copy of our furniture receipt as proof of purchase. Since they denied our claim, I asked for a refund since I was not receiving services for the warranty that I paid. They said they do not give refunds. I asked about the percentage of claims denied by Guardsmand and did not get an answer. I am filing this complaint against MOR for misleading me in what was covered in this agreement /pushy sales tactics, and paying for a service that was denied to me.Desired Settlement: I am expecting a refund for the Guardsman warranty in which services were not rendered.

Business

Response:

July 24, 2013

Ref: [redacted]. [redacted] #[redacted]

Dear Mrs. [redacted],

First, I would like to

apologize for any inconvenience we may have caused Mrs. [redacted]. It is always our

goal to ensure that our valued customers have a positive experience with us.

After receiving your letter

I contacted Mrs. [redacted] and have arranged for a technician to go out and make

the necessary repairs to her furniture.

Should the technician be unable to repair the product, we will explore

other options.

Once again, I would like to

apologize for all the inconvenience we have caused Mrs. [redacted]. If you have any further questions, please do

not hesitate to contact me at 505-489-4543.

Sincerely,

Albuquerque Warehouse

Mor Furniture for Less

paid $1600 for sofa and loveseat. have had for less than year.

just poorly constructed. stuffing flattened, seat leans to side, back come apart from slot and have to put back together.

I wish I could say you get what you pay for, cause we certainly didn't.

wont be buying there again,