My car insurance rate has been increased a few times after speaking with my agent I was informed that my rates went up the first time due to an accident when I backed into my moms car in my driveway, it then was raised again and I was basically informed that this is how claims are paid, and Texas was used as an example, I was then told that my mother and I were paid in for a car accident,I asked why did they have information from a accident I was told that as a state farm customer they have access to our filesI did inform state farm that I was not a customer and nor was my mother at that time so why would they have and be using that info against me, after filing a complaint with the corporate office I find out that state farm is also increasing my rates based on me needing to use my car rental services in 3/after hitting a pot hole, if I'm paying every month for car rental coverage that I used once why am I paying againI feel state farm is using old driving records e
This was with Andrew Fagan at Elmwood in Kenmore, NYThe phone number is 716-877-There was a mistake made in the auto deduct that led to billing issues The agent admitted it was their fault and I had to make a deposit to rewrite a new contract In the meantime, my insurance was never reinstated as promised, my license got suspended because the DMV said that there was no insurance, my registration was suspended for the same reason, and I was pulled over numerous times I went to the office numerous times to get this resolved and I also called, but the agent never returned my calls The last time I spoke to him in the office, he said that I would get a refund for the down payment because I no longer needed the insurance but he was unable to cut the check there Without a valid license, I was forced to sell my car I was relocating to another state for work and didn't have time to wait out the suspension which Andrew admitted was his faultThis was months ago
I was rear-ended on December 23, The police department and State Farm said I was not at fault and that the person who rear-ended me was at fault That person apparently either did not have car insurance or was not clear if he did at that time Because of the weird circumstance, State Farm made me pay my deductible and then they paid the rest to repair my car (even though I was not at fault) They told me they were going to investigate and my claim would go to subrogation, where they attempt to recover the money since we were not at fault, the other person was months went byAnd I hadn't heard anything after follow-ing up a few times I checked the last time and found State Farm had closed my claim No email, no phone call, no old fashioned mail - absolutely no communication whatsoever I called to find out what had happened and was told they closed my claim because the money was recovered I said I had not received a reimbursement and confirmed with the rep that I wa
I had moved to Texas from California in the month of DecemberI had contacted the state farm office and asked for a transfer of service to a local texas office They had approved it and sent an email asking if I wanted to change agents because of moving, I replied and it was accepted I called state farm again because I had looked up my information in may and saw it was still in CaliforniaThe agent in June of had told me the transfer never went through and we needed to do it againso went through the process and I got a confirmation that a agent will be contacting me It never happenedThey have been collecting money from me every month without a local agent, and adjustment on pricing and I was told I would have lack of coverage since I am in another state I called in again in September to verify transfer and it instead I had a policy that was cancelled!! I could not believe it, I went through all my emails and mail and received nothing about cancellation of servic
State Farm agent *** *** gave me a car insurance quote via Email for vehicles the first being a Chevy Camaro which to to have full coverage ( including theft, hail, comprehensive collision) vehicle is a Honda Odyssey which was to be liability with uninsured/ under insured motorist coverageFor the price of $per 6mo periodThis occurred via a phone call to her office on 6/18/with coverage to begin on 6/25/I was told I needed to come to her office to sign the policy papers on 6/28/and went to her office on the following day 6/29/Upon arriving I was pushed into them wanting me to also cancel my motorcycle coverage with a different company and change to State Farm, and also encouraged to sign up for a home owners policy also with the assurance this will save me a lot of MoneyDeciding I should slow this HIGH PRESSURE SALES TACTIC down I said I would like to review the auto policy that they had wrote up for meOnly to discover that I was had b
After getting hit by a State Farm policyholder in a traffic accident I have been unable to get my car repaired State Farm claims they are trying to reach the policyholder, but they know their policyholder does not want this on their record and has not responded State Farm uses this as an excuse for not moving ahead with my claim I would be interested in hearing from others who have been a victim of this scam The Maryland State Insurance Commissioner may be interested in looking into this
Been over week to find out why my monthly bill was suppose to be under bucks but every month I am getting billed for different amounts and $to almost$dollars morw a month No explanation and no call backs as promised No claims files
Product_Or_Service: Insurance
Account_Number: 3775668e1843a
My CLUE report has both a Comprehensive and Collision notation for a incident I had with State Farm in May 2016....Claim was filed only Comprehensive and I have proof that only Comprehensive claim was filedCurrently, there is a Collision notation on my CLUE report for no dollar amount and it indicates it is open...This is erroneous/libel information
I pre pay gor all of my services Last year I bought a house and naturally wanted to use these guys to insure my house as I had them with my auto and business I prepaid gor a year We agreed on the price for one year and the termsI agreed and prepaid them for a years insuranceAfter over a month they decided not to insure me The broke our agreement After spending days trying to get in contact with their agent bob vitt some receptionist called me to explain what happenedShe explained to me that they would refund me whatever they figured I informed her that the agreement was for one year and that's what I paid She did not help me They tried only giving me back 80% I called my credit is sure and explained to them and I was fully refunded They can not break their agreements and take as much money as they wantafter weeks of arguing with this receptionist and leaving multiple messages for the agenda to call me, I decided to cancel my business policy I told th
I have called more than different phone numbers that customer service and agents in the location of my state farm insurance provider (Dave Russel) Bay Rd Saginaw Mi...and have been given the run around about getting a refund for an unauthorized withdrawalMy policy was supposed to be canceled in April and never wasI had to call and go into the actual agency and request my policy be cancelled and my money refunded for that monthIt caused overdraft fees I was not expecting and everyone I spoke with at state farm said they are not refunding the overdraft feeI was not at fault for this, the agency didn't cancel my policy when it was requested in AprilNow I have other bills that are getting late fees attached to them etcPoor communication and problem solving on theirI am beyond livid and astonished at how complex this has been
On May 29, my mother passed away I contacted Statefarm Insurance’s corporate office at (877) 543-and initiated a death claimThe agent (Ray) recommended I contact my insurance agent to initiate the claim However, I advised my agent Paula Garthoff was typically unresponsive and I have experienced poor customer service and that I preferred to initiate the claim through the corporate office On May 31, I received a phone call from Paula Garthoff stating that she received notification from Statefarm’s corporate office indicating a death claim had been initiatedMrsGarthoff stated she had a package for meI then asked what the purpose of the package wasShe stated that I had the option to allow StateFarm to place the life insurance proceeds into a Statefarm Benefit Management Account so that they could manage the funds or I could receive periodic installments I advised MrsGarthoff that I would be requesting a Lump Sum payment and that an Assignment of Benefits
I had contacted Jim Stoltz's office for a homeowners and auto insurance quote as I was closing on a home Gary Graham was helpful in assisting me and providing me several quotes After comparing their quotes to another provider, I decided to go with the other provider and emailed Gary Graham thanking him for his time, but I had decided to go with another provider Then in the mail I get a declarations page and an replacement estimate from State Farm I called their office on Friday and was told by the receptionist that my quote had been turned into a policy She called the Regional Office and they do see that it should not have been turned into a policy and could not tell me how it had happened They collected $1,from my mortgage company I was told I would get a refund for any money but I need the refund ASAP so my chosen provider can get paid and I can have homeowners insurance I have had to contact my mortgage company and chosen insurance provider to make sure all the
Incompetancy is (truly) one thing(A woman said that I could get communications through *both* email and text when only one option was possible, and then failed to save my phone number as a cell even though we went over that.)
However, putting a number that relates to a silly promotion about the Bahamas is something entirely differentThat's because the number is supposed to be for calling when it is incorrect that one does not have accounts set up to be viewed online
On 10/23/I noticed my autopay bill had withdrawn $, I had no idea why called my agent to figure out and I was surprised to hear Bryan Murphy answer the phone he had been on leave for over a year and had some other people filling in for him , anyways I asked him why my bill was so high and he asked me if I had gotten any tickets or had any accidents I said no, he took some minutes looking at my account and finalize came back to me and said it looks like you have your son on your policy and he’s high risk and so they removed all your discountsI said I don’t have my son on there anymore he was removed off once his policy was canceled on his car, Bryan said I’ll have to contact underwriting dept and I’ll probably have to sign something to exclude him I said that’s fine and he said it could take up to a week before he hears back from them but he would give me a call and I could come in and sign or he could mail me the paper I said no problem but I’m the meantime I can’t have you ta
In late July of I made the first half of my 1/year auto insurance payment In late September I made the second half of my auto insurance payment The second payment never posted to my checking account I called my insurance agent and spoke to a representative from his office to inquire as to whether they show record of receiving my second payment, which I dropped off in their box in front of their office along with a payment for my personal property insurance The representative said he had no record of either I sent to their office and hand delivered the payments again and advised the reprentative that I placed a stop payment on the previously written check fearing they were lost This resolved my payment matter as all accounted cor checks were processed by my bank The early part of October I received an overpayment check from State Farm advising me there was an overpayment, in the amount of my second auto insurance payment I immediately called and spoke to my in
Auto insurance refund issue with State Farm's Corporate Office
On July 10th of this year, I made a request to terminate my auto policy with State Farm since they have made multiple errors on my account and was billing me for another policyI understand that by law they are required to issue me a refund on the unused premium of my policy and that it would take some time to receive the refund
After waiting weeks, I called in to check to see if they have processed the requestThe agency assured me that the request was processed and that the check was issued July 12th or 13thThey also said it may take up to a month, so I waited patiently for another week which by then would make it a full month since the check was issued and supposedly mailedA month passed and still no refundI called the agency again, and they said Corporate is canceling the first check and will issue a new one and that this new one will take weeksweeks go by from that date and no mail arrived from St
I had an issue with my credit card ending in ***, which was canceled by credit card companyAs a result, my payment to State Farm on June 28, 2017, failedPer their instructions, I called my agent on July 1, 2017, and made Immediate payment with a credit card ending in ***, and set up autopay with the same cardThey sent me a form to electronically sign confirming autopay was set up, and I returned it immediately via emailHowever, State Farm still refuses to acknowledge payment was received, insisting my account is still unpaid and will be canceled if not paidFurthermore, they show an autopay set up for July to pay the already paid balance, with the card ending in ***, which was canceled, and as such payment would failHowever, payment shouldn't be made in the first place since that bill is already paid, something State Farm refuses to acknowledgeAutoPay should, however, go through on July with the card ending in ***, which, despite State Farm initially claiming was
I voluntarily signed up for "Safe and Save" Program in for autosRecently I contacted Agents office and explained to a woman who answered the phone that I wanted to remove a Honda from program because of the age of car and because it is in need of major repairs which I can not afford at this time; even explained that I had consulted with a mechanic who said it will be difficult to find parts due to ageThe car has 183000+ milesThe lady said that was not a problem and that she would remove it from the programI renewed the policy on 10/31/for six monthsI received a bill for on this car; called inquired as to what this was for and was told it was for the savings on premium since I believe this is an unfair and unethical practiceI question that if I change companies for all three vehicles, would State Farm bill me for the "savings" that I had on all 3, which really was not a large dollar amountI did tell representative that I discussed this with to
I was told by an agent to pay a certain amount to keep my car from going to repoi did make that payment however they came and took the vehicleI have been trying in vain to get the recording of that conversationNow to prove that their business practice is not correct , I had a situation where due to the recent hurricanes I got an extension from themBut a few weeks later I got a letter in the mail ( that I still possess) about the loan going to collections againi called and they told me that not to worry about it that the account would be updatedNow to further prove that they do not care about the customer I did not pay the last note on time on purposeThey are suppose to send a letter to you about it being lateI have not received that document yetJust as how they said that they sent out a letter about the car about to be repossessedAlso the company that they used to get the car caused damages to the car that State farm said is not their problemI had the money to pay
My car insurance rate has been increased a few times after speaking with my agent I was informed that my rates went up the first time due to an accident when I backed into my moms car in my driveway, it then was raised again and I was basically informed that this is how claims are paid, and Texas was used as an example, I was then told that my mother and I were paid in for a car accident,I asked why did they have information from a accident I was told that as a state farm customer they have access to our filesI did inform state farm that I was not a customer and nor was my mother at that time so why would they have and be using that info against me, after filing a complaint with the corporate office I find out that state farm is also increasing my rates based on me needing to use my car rental services in 3/after hitting a pot hole, if I'm paying every month for car rental coverage that I used once why am I paying againI feel state farm is using old driving records e
This was with Andrew Fagan at Elmwood in Kenmore, NYThe phone number is 716-877-There was a mistake made in the auto deduct that led to billing issues The agent admitted it was their fault and I had to make a deposit to rewrite a new contract In the meantime, my insurance was never reinstated as promised, my license got suspended because the DMV said that there was no insurance, my registration was suspended for the same reason, and I was pulled over numerous times I went to the office numerous times to get this resolved and I also called, but the agent never returned my calls The last time I spoke to him in the office, he said that I would get a refund for the down payment because I no longer needed the insurance but he was unable to cut the check there Without a valid license, I was forced to sell my car I was relocating to another state for work and didn't have time to wait out the suspension which Andrew admitted was his faultThis was months ago
I was rear-ended on December 23, The police department and State Farm said I was not at fault and that the person who rear-ended me was at fault That person apparently either did not have car insurance or was not clear if he did at that time Because of the weird circumstance, State Farm made me pay my deductible and then they paid the rest to repair my car (even though I was not at fault) They told me they were going to investigate and my claim would go to subrogation, where they attempt to recover the money since we were not at fault, the other person was months went byAnd I hadn't heard anything after follow-ing up a few times I checked the last time and found State Farm had closed my claim No email, no phone call, no old fashioned mail - absolutely no communication whatsoever I called to find out what had happened and was told they closed my claim because the money was recovered I said I had not received a reimbursement and confirmed with the rep that I wa
I had moved to Texas from California in the month of DecemberI had contacted the state farm office and asked for a transfer of service to a local texas office They had approved it and sent an email asking if I wanted to change agents because of moving, I replied and it was accepted I called state farm again because I had looked up my information in may and saw it was still in CaliforniaThe agent in June of had told me the transfer never went through and we needed to do it againso went through the process and I got a confirmation that a agent will be contacting me It never happenedThey have been collecting money from me every month without a local agent, and adjustment on pricing and I was told I would have lack of coverage since I am in another state I called in again in September to verify transfer and it instead I had a policy that was cancelled!! I could not believe it, I went through all my emails and mail and received nothing about cancellation of servic
State Farm agent *** *** gave me a car insurance quote via Email for vehicles the first being a Chevy Camaro which to to have full coverage ( including theft, hail, comprehensive collision) vehicle is a Honda Odyssey which was to be liability with uninsured/ under insured motorist coverageFor the price of $per 6mo periodThis occurred via a phone call to her office on 6/18/with coverage to begin on 6/25/I was told I needed to come to her office to sign the policy papers on 6/28/and went to her office on the following day 6/29/Upon arriving I was pushed into them wanting me to also cancel my motorcycle coverage with a different company and change to State Farm, and also encouraged to sign up for a home owners policy also with the assurance this will save me a lot of MoneyDeciding I should slow this HIGH PRESSURE SALES TACTIC down I said I would like to review the auto policy that they had wrote up for meOnly to discover that I was had b
After getting hit by a State Farm policyholder in a traffic accident I have been unable to get my car repaired State Farm claims they are trying to reach the policyholder, but they know their policyholder does not want this on their record and has not responded State Farm uses this as an excuse for not moving ahead with my claim I would be interested in hearing from others who have been a victim of this scam The Maryland State Insurance Commissioner may be interested in looking into this
Been over week to find out why my monthly bill was suppose to be under bucks but every month I am getting billed for different amounts and $to almost$dollars morw a month No explanation and no call backs as promised No claims files
Product_Or_Service: Insurance
Account_Number: 3775668e1843a
My CLUE report has both a Comprehensive and Collision notation for a incident I had with State Farm in May 2016....Claim was filed only Comprehensive and I have proof that only Comprehensive claim was filedCurrently, there is a Collision notation on my CLUE report for no dollar amount and it indicates it is open...This is erroneous/libel information
dont do business with state farm they keep raising our rates they blame it on getting sued
I pre pay gor all of my services Last year I bought a house and naturally wanted to use these guys to insure my house as I had them with my auto and business I prepaid gor a year We agreed on the price for one year and the termsI agreed and prepaid them for a years insuranceAfter over a month they decided not to insure me The broke our agreement After spending days trying to get in contact with their agent bob vitt some receptionist called me to explain what happenedShe explained to me that they would refund me whatever they figured I informed her that the agreement was for one year and that's what I paid She did not help me They tried only giving me back 80% I called my credit is sure and explained to them and I was fully refunded They can not break their agreements and take as much money as they wantafter weeks of arguing with this receptionist and leaving multiple messages for the agenda to call me, I decided to cancel my business policy I told th
I have called more than different phone numbers that customer service and agents in the location of my state farm insurance provider (Dave Russel) Bay Rd Saginaw Mi...and have been given the run around about getting a refund for an unauthorized withdrawalMy policy was supposed to be canceled in April and never wasI had to call and go into the actual agency and request my policy be cancelled and my money refunded for that monthIt caused overdraft fees I was not expecting and everyone I spoke with at state farm said they are not refunding the overdraft feeI was not at fault for this, the agency didn't cancel my policy when it was requested in AprilNow I have other bills that are getting late fees attached to them etcPoor communication and problem solving on theirI am beyond livid and astonished at how complex this has been
On May 29, my mother passed away I contacted Statefarm Insurance’s corporate office at (877) 543-and initiated a death claimThe agent (Ray) recommended I contact my insurance agent to initiate the claim However, I advised my agent Paula Garthoff was typically unresponsive and I have experienced poor customer service and that I preferred to initiate the claim through the corporate office On May 31, I received a phone call from Paula Garthoff stating that she received notification from Statefarm’s corporate office indicating a death claim had been initiatedMrsGarthoff stated she had a package for meI then asked what the purpose of the package wasShe stated that I had the option to allow StateFarm to place the life insurance proceeds into a Statefarm Benefit Management Account so that they could manage the funds or I could receive periodic installments I advised MrsGarthoff that I would be requesting a Lump Sum payment and that an Assignment of Benefits
I had contacted Jim Stoltz's office for a homeowners and auto insurance quote as I was closing on a home Gary Graham was helpful in assisting me and providing me several quotes After comparing their quotes to another provider, I decided to go with the other provider and emailed Gary Graham thanking him for his time, but I had decided to go with another provider Then in the mail I get a declarations page and an replacement estimate from State Farm I called their office on Friday and was told by the receptionist that my quote had been turned into a policy She called the Regional Office and they do see that it should not have been turned into a policy and could not tell me how it had happened They collected $1,from my mortgage company I was told I would get a refund for any money but I need the refund ASAP so my chosen provider can get paid and I can have homeowners insurance I have had to contact my mortgage company and chosen insurance provider to make sure all the
Incompetancy is (truly) one thing(A woman said that I could get communications through *both* email and text when only one option was possible, and then failed to save my phone number as a cell even though we went over that.)
However, putting a number that relates to a silly promotion about the Bahamas is something entirely differentThat's because the number is supposed to be for calling when it is incorrect that one does not have accounts set up to be viewed online
On 10/23/I noticed my autopay bill had withdrawn $, I had no idea why called my agent to figure out and I was surprised to hear Bryan Murphy answer the phone he had been on leave for over a year and had some other people filling in for him , anyways I asked him why my bill was so high and he asked me if I had gotten any tickets or had any accidents I said no, he took some minutes looking at my account and finalize came back to me and said it looks like you have your son on your policy and he’s high risk and so they removed all your discountsI said I don’t have my son on there anymore he was removed off once his policy was canceled on his car, Bryan said I’ll have to contact underwriting dept and I’ll probably have to sign something to exclude him I said that’s fine and he said it could take up to a week before he hears back from them but he would give me a call and I could come in and sign or he could mail me the paper I said no problem but I’m the meantime I can’t have you ta
In late July of I made the first half of my 1/year auto insurance payment In late September I made the second half of my auto insurance payment The second payment never posted to my checking account I called my insurance agent and spoke to a representative from his office to inquire as to whether they show record of receiving my second payment, which I dropped off in their box in front of their office along with a payment for my personal property insurance The representative said he had no record of either I sent to their office and hand delivered the payments again and advised the reprentative that I placed a stop payment on the previously written check fearing they were lost This resolved my payment matter as all accounted cor checks were processed by my bank The early part of October I received an overpayment check from State Farm advising me there was an overpayment, in the amount of my second auto insurance payment I immediately called and spoke to my in
Auto insurance refund issue with State Farm's Corporate Office
On July 10th of this year, I made a request to terminate my auto policy with State Farm since they have made multiple errors on my account and was billing me for another policyI understand that by law they are required to issue me a refund on the unused premium of my policy and that it would take some time to receive the refund
After waiting weeks, I called in to check to see if they have processed the requestThe agency assured me that the request was processed and that the check was issued July 12th or 13thThey also said it may take up to a month, so I waited patiently for another week which by then would make it a full month since the check was issued and supposedly mailedA month passed and still no refundI called the agency again, and they said Corporate is canceling the first check and will issue a new one and that this new one will take weeksweeks go by from that date and no mail arrived from St
I had an issue with my credit card ending in ***, which was canceled by credit card companyAs a result, my payment to State Farm on June 28, 2017, failedPer their instructions, I called my agent on July 1, 2017, and made Immediate payment with a credit card ending in ***, and set up autopay with the same cardThey sent me a form to electronically sign confirming autopay was set up, and I returned it immediately via emailHowever, State Farm still refuses to acknowledge payment was received, insisting my account is still unpaid and will be canceled if not paidFurthermore, they show an autopay set up for July to pay the already paid balance, with the card ending in ***, which was canceled, and as such payment would failHowever, payment shouldn't be made in the first place since that bill is already paid, something State Farm refuses to acknowledgeAutoPay should, however, go through on July with the card ending in ***, which, despite State Farm initially claiming was
I voluntarily signed up for "Safe and Save" Program in for autosRecently I contacted Agents office and explained to a woman who answered the phone that I wanted to remove a Honda from program because of the age of car and because it is in need of major repairs which I can not afford at this time; even explained that I had consulted with a mechanic who said it will be difficult to find parts due to ageThe car has 183000+ milesThe lady said that was not a problem and that she would remove it from the programI renewed the policy on 10/31/for six monthsI received a bill for on this car; called inquired as to what this was for and was told it was for the savings on premium since I believe this is an unfair and unethical practiceI question that if I change companies for all three vehicles, would State Farm bill me for the "savings" that I had on all 3, which really was not a large dollar amountI did tell representative that I discussed this with to
I was told by an agent to pay a certain amount to keep my car from going to repoi did make that payment however they came and took the vehicleI have been trying in vain to get the recording of that conversationNow to prove that their business practice is not correct , I had a situation where due to the recent hurricanes I got an extension from themBut a few weeks later I got a letter in the mail ( that I still possess) about the loan going to collections againi called and they told me that not to worry about it that the account would be updatedNow to further prove that they do not care about the customer I did not pay the last note on time on purposeThey are suppose to send a letter to you about it being lateI have not received that document yetJust as how they said that they sent out a letter about the car about to be repossessedAlso the company that they used to get the car caused damages to the car that State farm said is not their problemI had the money to pay