State Farm insures an individual that turned into my lane of traffic at the last second The police report, witnesses and the insured himself support this According to the insured he was day dreaming and wasn't looking/thinking This was back in August I've continuously contacted State Farm for claim 13-5429-V After going through the call tree and waiting mins I get transferred until hung up on Repeat enough times and I get a representative, but none can help me as they are not specialists They want to pay 90/for failure to take evasive action This is unacceptable and apparently the only people that can handle this are the unicorn specialists Even direct numbers I've been given put me in a call tree Today I received a letter in the mail stating they have not heard from me and will close the claim in days Unbelievable
I purchased airline tickets from British Airways I bought them in the USA, for a flight out of Boston, and paid in US Dollars State Farm Bank Visa charged me a foreign transaction fee They claim the purchase was completed in London.I called British Airways and State Farm Bank on a three-way phone call British Airways confirmed that the purchase was made in the USA and that they charged the credit card out of their New York branch They gave a merchant code that Visa stated was not a code they use Visa stated that they did not have the ability to undo the foreign transaction fee They want me to pay it even though the seller (British Air) and myself both state that the purchase was made and charged from the United States in US Dollars
Product_Or_Service: Airline Tickets f
Was told by state farm insurance company the first time I called about a claim I have going that they told my repair shop they needed photos of my four wheeler but never followed up or informed me that is what is needed until I called them to see what was taking so longAfter being on the phone with them I was told they told them once and it is there fault for not sending the photosSo I did the let work for them in order to get the job doneAfter getting the photos they needed I was told to wait 24-hours to see the claim being processedAfter a couple days I called state farm to see if my claim had been processed I was told that the files had not movved yet and it would be 24-hours againI called my local office to see results in which they finally started every thing and it would be 24-hours stillAs of today they still have not opened my file to process and when I was starting to get angry with them was told thank you and immediately hung up on by state farms claims o
My daughter was driving my car, stopped in stop-atraffic on a busy freeway, when a distracted driver (insured by State Farm) slammed into the back of my vehicle at a high rate of speedThe collision traumatized all passengers and badly damaged the rear of the car, while clearly compromising the structural integrity of the bumper and the supporting pieces that hold it in placeState Farm rejected the repair estimate we submitted, and agreed only to cosmetic "buff and toupaint" repairs, not addressing ANY structural issues (the bumper is visibly out of alignment and partially detached from the vehicle)To add salt to the wound, State Farm will not provide a rental car for my daughter, who is attending college out of state, because she is not the registered owner of the vehicleWe are not asking for anything other than to bring the vehicle to the condition it was in before this accident and provide a rental car during the repair time so that we don't incur additional expenses for an event that was clearly the other driver's faultI have spent much too much time and energy dealing with something that should be a minimum level of customer serviceI'd give negative stars to State Farm if possible!
I spoke with my local State Farm office in Spokane Valley WA at the beginning of Novemberdue to receiving an unexpected check from State Farm in the mail for $ My standard bill is $and is a planned amount that I discussed and setup with State Farm when I moved services in September After speaking with the office, they contacted the Corporate billing office and determined that the issue was State Farm's fault and that I did not owe any payment for November and my standard billing would resume in December at the $ At this time, I was informed that I was due the $check due to over-payment
In December I am receiving a bill for over $and am being told that I did not pay my bill properly and that I will see this same amount for months After speaking with my local agent and the customer support line, I was given a tough luck determination I completed my due diligence and ensured that I was providing fully accurate information to the office and by extension th
I purchased a home October and choose State Farm Insurance/ Cynthia Means on th and Western aveIn June I called to the office and spoke with the assistant Danielle and explained to her I was pulling all my policies from State FarmIn November of I received a billing notice stating that if I did not pay my premium by Nov the policy would be terminatedI called to the State Farm office to find out that for the last five months I having been insured by State Farm and my new insurance CoAfter speaking to Stephanie from the executive complaint department she explained there was nothing State Farm could do but go back days and discontinue the insuranceIt was extremely interesting how the agent understood that I was pulling my auto insurance policy but did not understand that I was pulling my home owners insurance as wellI am not understanding if I was notified by the agents assistant as many time as she states I would, why would a person pay for two in
I spoke to State Farm on November and about switching to them from GeicoThey gave me a better rate so I decided to switch to them and then called Geico to cancel my policyGeico gave me a quote for $cheaperI called State Farm back and cancelled the policyI asked for my money back, it was within minutes of signing me upThey said they would refund me but it would take days and would send me a checkI didn't receive it so I called today and spoke to the secretary who said he was on the phone and that he would call me back but she didn't know for sure when it would beShe said he would've never told me I would get the refund days and hung upI then got a bill today for the policy that was cancelled and not that check was supposed to be mailed
I've been using State Farm vehicle insurance service since I got my first car in Im paying about $per month including my life insurance and rentals insuranceI had a minor accident last November and the other car's owner filed a claimThere was no update until yesterday, 8/23/I just knew because my payment rate increased about $70/monthI called my agency and asked them what happened and my agency told me that it's because of the accident from last yearI told my agency to send me all the details about the claim because I haven't got anything yet and the State Farm just charged me extra money without notifying me because I'm using automatic paying systemMy agency told me that they can't give me any information so they asked me to call the claim departmentWhen I called the claim department, they also wasn't able to give me any information that I neededI just wanted to know about details of the accidentThe car owner claimed about $for the car damages but the
Back in June of I called Justin Hahn Insurance to cancel both my renters and car insurance as I was moving out of stateI was told both policies were cancelled Once I moved to Oregon I was living with my fiance' and I made the adjustments to have my address changed Months later I received a forwarded notice in the mail that my renters insurance was still coming out of my account even though I cancelled itI called Justin's office and was by Jessica the office manager that there was a mistake and it looked like only the car insurance was cancelledShe said she would take care of cancelling the policy then, but she then asked for a declarations page for the new renters insurance policy to refund me the money that had come out of my account in the past monthsI explained to her that I did not have a renters insurance policy because I did not rent I was living with someoneI was then told that they would have to figure out how to deal with it because they were told I do have
Worst company ever! It's a pure scam! They put claim under my son's name which he was never involvedThey would do anything to blame you and either drop you or raise your coverage! I will report them to N.Ystate and report them for fraudulent activitiesWhen I called the claim department they told me that any claim is used against you even if it's not your fault even if your care was parked and someone hit youSo why would I pay over $A year if I'm not allowed to file a claim? This company will come back to get you even if they renew you for the first time after an accidentThey are publishing me for something that happened years ago and one of the claims was a windshield replacementPlease be careful with your claims or they will come after you even if it is no fault
My vehicle was involved in an accident approximately three weeks ago I've contacted State Farm everyday to see why an adjustor hasn't been out to look at my vehicle They kept saying they cannot get ahold of their insurer and have no way to contact himwhich is crazy since its their insurer This was a car accident and my vehicle was the first one I called again on October 1, Sherita told me they still haven't received a copy of the police report which is absolutely because I faxed that over twice last week I asked her for her supervisors name and number she proceeded to tell me to get on the internet and find it myself By this time I was extremely upset we have been without a vehicle for almost three weeks and nothing has been done about this TODAY I CALL AND THEY TELL ME I NEED TO CONTACT ONE OF THE OTHER PERSONS INSURANCE COMPANY BECAUSE ITS NOT THEIR FAULT YOUR PERSON HIT ME!!!!!!!!!!!!!!!!!!!!!!!!! NO ONE ELSESI HAVE CONTACTED THE INDIANA DEPT OF
I went to State Farm to change car insurances on my Birthday, 1/25/Your office on S Plank Rd #1, Newburgh, NY I changed because my father has his car & home insurance through youI sat with Nancy, who took my claimDuring the time I had a bad feeling because she wasn't concentrating, having side conversations with herself (she is older & not all there), she also kept answering phonesShe was starting a brand new policy for me, inputting #'s & credit card info takes concentration especially if you're olderAfter we were done she advised me to cancel my Geico policy same day (1/25/17) which I didFast forward a couple weeks I receive a letter from DMV stating they will suspend my license & tack on fees daily because their system doesn't show any car insurance after 1/25/Due to Nancy's incompetent clerical error she made my policy effective 2/25/not 1/25/I received the letter from DMV after 5pm so I had to wait until next day to take off work
I moved and started a new renters policy with *** Clays office over two months ago, and they still refuse to change my address to my new apartment address and *** Clay was in a bad mood one day and HUNG UP THE PHONE ON ME, THAT WAS SO UNPROFESSIONAL OF HIMI called my dog a name when I was finished with the conversation with one of the office workers after telling her to have *** Clay call me when he returns and she thought I was calling her a name*** CLAY IS NEVER IN HIS OFFICE I HAVE LEFT MULTIPLE MESSAGES FOR HIM TO CALL ME BACK BUT HE IS ALWAYS GONEMy address still has not been changed and when I changed my debit card information *** Clay did not tell me that they would not take out the following month that the next month would doubleHe does not know his business
For my policy *** *** for auto insurance, I recently switched to having just one car on the planWith this change I was to receive two checks, one for $and one for $I never received eitherNow, I am being told they switched agents on me and now I am getting response from the following:
Stephanie H*** *** *** *** *** *** *** * *** ** *** ***
My septic tank has plugged drain lines and is leaking through the lid of the septic tankI filed a claim through my insurance which is State FarmI have an add on to my home owner's insurance which covers water and sewer backupThe two claims agents that I worked with Coy Miles and Monica Carter tell me they will not cover the majority of the repairs which is near $4,The repairs consist of replacing the drain lines, pumping out the septic tank, replacing the filter, and leveling the yard and reseeding the grass where the damage isMonica and Coy tell me they will only cover digging to the pipe and cover upThis goes against the additional $25,add on I have to my existing plan
I have had many conversations with Monica and CoyI have told them about my $25,add on and neither of them will acknowledge thisI have asked to speak to a supervisor and neither of them will even let me do thatI have called my agent's office (Chad Sittig of New Bern) and they have made s
I am a owner of a policy that was canceled without prior knowledgeI thought I was within the grace period to pay within the daysThe [policy was due on September 28, but did not pay until October 19, I was sent a check for and the policy was for
I called to file a claim for hail damageAsked repeatedly if it would raise my rates and was told noThey couldn't do that due to a comprehensive claimGot my next bill and my rates were raisedCalled my local rep and he said he would check into itAnd also said they can't do thatHe called me back saying they can't figure out why they were raisedBut yet they stayed that wayThen I get a bill saying I'm late days before it's even due and they are cancelling my policy
I requested to have my homeowner's insurance policy to be canceled back in June on or before the 21stBeing a new homeowner, I thought the refund will be sent back to the Mortgage companyHowever, I receive email notification via email on November 14, that my homeowner's insurance was due on Jan 18, I emailed the State Farm Branch Representative Ms*** ** *** on November 27, 2017, I informed her that I have already previously canceled the policy back in JuneI included a copy of my new policy showing the policy starting on Jun 21, I was told that I would receive a refundI received a refund check backdated on days as if I canceled my policy in October I then sent an email to follow up on January and I did not receive a responseI sent another email on March 15, and was told that they do not refund more than days, and that they could not find my anything in there records where I canceled in the first place
I closed my homeowner's policy on Jan 20, (Policy# *** I have contacted my agent's office twice since then to see when the refund will be issued with no success
Product_Or_Service: Homeowners Insurance
Account_Number: ***
State Farm Corporate Office will not address with me the fact that I have proof that a local State Farm Office deliberately did not submit forms
I have repeatedly called State Farm Corporate Office and Customer Service regarding a local agent,Keith Whaley and his assistant Angela who deliberately refused to submit in a timely manner the form that I had signed to stop insurance with State Farm effective midnight May I had signed and submitted this form to the agent weeks priorI have a recording in which I was told that the auto draft would be stopped before May It was not stopped and a payment was secured even though I had cancelled the insuranceCorporate office individuals will not address this problem with me and have refunded only a small portion of my moneyI have asked Corporate to get involve and to refund all of my money as the money was taken out of my account even though I had been advised that it would notThe agency deliberately did not submit the form that
State Farm insures an individual that turned into my lane of traffic at the last second The police report, witnesses and the insured himself support this According to the insured he was day dreaming and wasn't looking/thinking This was back in August I've continuously contacted State Farm for claim 13-5429-V After going through the call tree and waiting mins I get transferred until hung up on Repeat enough times and I get a representative, but none can help me as they are not specialists They want to pay 90/for failure to take evasive action This is unacceptable and apparently the only people that can handle this are the unicorn specialists Even direct numbers I've been given put me in a call tree Today I received a letter in the mail stating they have not heard from me and will close the claim in days Unbelievable
I purchased airline tickets from British Airways I bought them in the USA, for a flight out of Boston, and paid in US Dollars State Farm Bank Visa charged me a foreign transaction fee They claim the purchase was completed in London.I called British Airways and State Farm Bank on a three-way phone call British Airways confirmed that the purchase was made in the USA and that they charged the credit card out of their New York branch They gave a merchant code that Visa stated was not a code they use Visa stated that they did not have the ability to undo the foreign transaction fee They want me to pay it even though the seller (British Air) and myself both state that the purchase was made and charged from the United States in US Dollars
Product_Or_Service: Airline Tickets f
Was told by state farm insurance company the first time I called about a claim I have going that they told my repair shop they needed photos of my four wheeler but never followed up or informed me that is what is needed until I called them to see what was taking so longAfter being on the phone with them I was told they told them once and it is there fault for not sending the photosSo I did the let work for them in order to get the job doneAfter getting the photos they needed I was told to wait 24-hours to see the claim being processedAfter a couple days I called state farm to see if my claim had been processed I was told that the files had not movved yet and it would be 24-hours againI called my local office to see results in which they finally started every thing and it would be 24-hours stillAs of today they still have not opened my file to process and when I was starting to get angry with them was told thank you and immediately hung up on by state farms claims o
My daughter was driving my car, stopped in stop-atraffic on a busy freeway, when a distracted driver (insured by State Farm) slammed into the back of my vehicle at a high rate of speedThe collision traumatized all passengers and badly damaged the rear of the car, while clearly compromising the structural integrity of the bumper and the supporting pieces that hold it in placeState Farm rejected the repair estimate we submitted, and agreed only to cosmetic "buff and toupaint" repairs, not addressing ANY structural issues (the bumper is visibly out of alignment and partially detached from the vehicle)To add salt to the wound, State Farm will not provide a rental car for my daughter, who is attending college out of state, because she is not the registered owner of the vehicleWe are not asking for anything other than to bring the vehicle to the condition it was in before this accident and provide a rental car during the repair time so that we don't incur additional expenses for an event that was clearly the other driver's faultI have spent much too much time and energy dealing with something that should be a minimum level of customer serviceI'd give negative stars to State Farm if possible!
I spoke with my local State Farm office in Spokane Valley WA at the beginning of Novemberdue to receiving an unexpected check from State Farm in the mail for $ My standard bill is $and is a planned amount that I discussed and setup with State Farm when I moved services in September After speaking with the office, they contacted the Corporate billing office and determined that the issue was State Farm's fault and that I did not owe any payment for November and my standard billing would resume in December at the $ At this time, I was informed that I was due the $check due to over-payment
In December I am receiving a bill for over $and am being told that I did not pay my bill properly and that I will see this same amount for months After speaking with my local agent and the customer support line, I was given a tough luck determination I completed my due diligence and ensured that I was providing fully accurate information to the office and by extension th
I purchased a home October and choose State Farm Insurance/ Cynthia Means on th and Western aveIn June I called to the office and spoke with the assistant Danielle and explained to her I was pulling all my policies from State FarmIn November of I received a billing notice stating that if I did not pay my premium by Nov the policy would be terminatedI called to the State Farm office to find out that for the last five months I having been insured by State Farm and my new insurance CoAfter speaking to Stephanie from the executive complaint department she explained there was nothing State Farm could do but go back days and discontinue the insuranceIt was extremely interesting how the agent understood that I was pulling my auto insurance policy but did not understand that I was pulling my home owners insurance as wellI am not understanding if I was notified by the agents assistant as many time as she states I would, why would a person pay for two in
I spoke to State Farm on November and about switching to them from GeicoThey gave me a better rate so I decided to switch to them and then called Geico to cancel my policyGeico gave me a quote for $cheaperI called State Farm back and cancelled the policyI asked for my money back, it was within minutes of signing me upThey said they would refund me but it would take days and would send me a checkI didn't receive it so I called today and spoke to the secretary who said he was on the phone and that he would call me back but she didn't know for sure when it would beShe said he would've never told me I would get the refund days and hung upI then got a bill today for the policy that was cancelled and not that check was supposed to be mailed
I've been using State Farm vehicle insurance service since I got my first car in Im paying about $per month including my life insurance and rentals insuranceI had a minor accident last November and the other car's owner filed a claimThere was no update until yesterday, 8/23/I just knew because my payment rate increased about $70/monthI called my agency and asked them what happened and my agency told me that it's because of the accident from last yearI told my agency to send me all the details about the claim because I haven't got anything yet and the State Farm just charged me extra money without notifying me because I'm using automatic paying systemMy agency told me that they can't give me any information so they asked me to call the claim departmentWhen I called the claim department, they also wasn't able to give me any information that I neededI just wanted to know about details of the accidentThe car owner claimed about $for the car damages but the
Back in June of I called Justin Hahn Insurance to cancel both my renters and car insurance as I was moving out of stateI was told both policies were cancelled Once I moved to Oregon I was living with my fiance' and I made the adjustments to have my address changed Months later I received a forwarded notice in the mail that my renters insurance was still coming out of my account even though I cancelled itI called Justin's office and was by Jessica the office manager that there was a mistake and it looked like only the car insurance was cancelledShe said she would take care of cancelling the policy then, but she then asked for a declarations page for the new renters insurance policy to refund me the money that had come out of my account in the past monthsI explained to her that I did not have a renters insurance policy because I did not rent I was living with someoneI was then told that they would have to figure out how to deal with it because they were told I do have
Worst company ever! It's a pure scam! They put claim under my son's name which he was never involvedThey would do anything to blame you and either drop you or raise your coverage! I will report them to N.Ystate and report them for fraudulent activitiesWhen I called the claim department they told me that any claim is used against you even if it's not your fault even if your care was parked and someone hit youSo why would I pay over $A year if I'm not allowed to file a claim? This company will come back to get you even if they renew you for the first time after an accidentThey are publishing me for something that happened years ago and one of the claims was a windshield replacementPlease be careful with your claims or they will come after you even if it is no fault
My vehicle was involved in an accident approximately three weeks ago I've contacted State Farm everyday to see why an adjustor hasn't been out to look at my vehicle They kept saying they cannot get ahold of their insurer and have no way to contact himwhich is crazy since its their insurer This was a car accident and my vehicle was the first one I called again on October 1, Sherita told me they still haven't received a copy of the police report which is absolutely because I faxed that over twice last week I asked her for her supervisors name and number she proceeded to tell me to get on the internet and find it myself By this time I was extremely upset we have been without a vehicle for almost three weeks and nothing has been done about this TODAY I CALL AND THEY TELL ME I NEED TO CONTACT ONE OF THE OTHER PERSONS INSURANCE COMPANY BECAUSE ITS NOT THEIR FAULT YOUR PERSON HIT ME!!!!!!!!!!!!!!!!!!!!!!!!! NO ONE ELSESI HAVE CONTACTED THE INDIANA DEPT OF
I went to State Farm to change car insurances on my Birthday, 1/25/Your office on S Plank Rd #1, Newburgh, NY I changed because my father has his car & home insurance through youI sat with Nancy, who took my claimDuring the time I had a bad feeling because she wasn't concentrating, having side conversations with herself (she is older & not all there), she also kept answering phonesShe was starting a brand new policy for me, inputting #'s & credit card info takes concentration especially if you're olderAfter we were done she advised me to cancel my Geico policy same day (1/25/17) which I didFast forward a couple weeks I receive a letter from DMV stating they will suspend my license & tack on fees daily because their system doesn't show any car insurance after 1/25/Due to Nancy's incompetent clerical error she made my policy effective 2/25/not 1/25/I received the letter from DMV after 5pm so I had to wait until next day to take off work
I moved and started a new renters policy with *** Clays office over two months ago, and they still refuse to change my address to my new apartment address and *** Clay was in a bad mood one day and HUNG UP THE PHONE ON ME, THAT WAS SO UNPROFESSIONAL OF HIMI called my dog a name when I was finished with the conversation with one of the office workers after telling her to have *** Clay call me when he returns and she thought I was calling her a name*** CLAY IS NEVER IN HIS OFFICE I HAVE LEFT MULTIPLE MESSAGES FOR HIM TO CALL ME BACK BUT HE IS ALWAYS GONEMy address still has not been changed and when I changed my debit card information *** Clay did not tell me that they would not take out the following month that the next month would doubleHe does not know his business
For my policy *** *** for auto insurance, I recently switched to having just one car on the planWith this change I was to receive two checks, one for $and one for $I never received eitherNow, I am being told they switched agents on me and now I am getting response from the following:
Stephanie H*** *** *** *** *** *** *** * *** ** *** ***
My septic tank has plugged drain lines and is leaking through the lid of the septic tankI filed a claim through my insurance which is State FarmI have an add on to my home owner's insurance which covers water and sewer backupThe two claims agents that I worked with Coy Miles and Monica Carter tell me they will not cover the majority of the repairs which is near $4,The repairs consist of replacing the drain lines, pumping out the septic tank, replacing the filter, and leveling the yard and reseeding the grass where the damage isMonica and Coy tell me they will only cover digging to the pipe and cover upThis goes against the additional $25,add on I have to my existing plan
I have had many conversations with Monica and CoyI have told them about my $25,add on and neither of them will acknowledge thisI have asked to speak to a supervisor and neither of them will even let me do thatI have called my agent's office (Chad Sittig of New Bern) and they have made s
I am a owner of a policy that was canceled without prior knowledgeI thought I was within the grace period to pay within the daysThe [policy was due on September 28, but did not pay until October 19, I was sent a check for and the policy was for
I called to file a claim for hail damageAsked repeatedly if it would raise my rates and was told noThey couldn't do that due to a comprehensive claimGot my next bill and my rates were raisedCalled my local rep and he said he would check into itAnd also said they can't do thatHe called me back saying they can't figure out why they were raisedBut yet they stayed that wayThen I get a bill saying I'm late days before it's even due and they are cancelling my policy
I requested to have my homeowner's insurance policy to be canceled back in June on or before the 21stBeing a new homeowner, I thought the refund will be sent back to the Mortgage companyHowever, I receive email notification via email on November 14, that my homeowner's insurance was due on Jan 18, I emailed the State Farm Branch Representative Ms*** ** *** on November 27, 2017, I informed her that I have already previously canceled the policy back in JuneI included a copy of my new policy showing the policy starting on Jun 21, I was told that I would receive a refundI received a refund check backdated on days as if I canceled my policy in October I then sent an email to follow up on January and I did not receive a responseI sent another email on March 15, and was told that they do not refund more than days, and that they could not find my anything in there records where I canceled in the first place
I closed my homeowner's policy on Jan 20, (Policy# *** I have contacted my agent's office twice since then to see when the refund will be issued with no success
Product_Or_Service: Homeowners Insurance
Account_Number: ***
State Farm Corporate Office will not address with me the fact that I have proof that a local State Farm Office deliberately did not submit forms
I have repeatedly called State Farm Corporate Office and Customer Service regarding a local agent,Keith Whaley and his assistant Angela who deliberately refused to submit in a timely manner the form that I had signed to stop insurance with State Farm effective midnight May I had signed and submitted this form to the agent weeks priorI have a recording in which I was told that the auto draft would be stopped before May It was not stopped and a payment was secured even though I had cancelled the insuranceCorporate office individuals will not address this problem with me and have refunded only a small portion of my moneyI have asked Corporate to get involve and to refund all of my money as the money was taken out of my account even though I had been advised that it would notThe agency deliberately did not submit the form that