They had my son and I assigned to wrong vehicles and when I asked for a breakdown of the difference with us driving the correct vehicle vs what they had assigned and have gotten very little response They have sent me just what I have paid over the last months I believe I have overpaid and have received little response to my satisfaction
Would not return my calls, avoided filing a claim for meOnce the claim was finally filed, would not return my phone calls and refused to give me the listed price for my vehicle Been with them for probably close to years and spend $a month on all our Auto insurance Can't wait to find a new insurance agentI thought they were fine until I actually had to use them Apparently the just want customers who don't ever have to make a claim Strongly encourage you to look elsewhere They are awful
My vehicle was involved in a collision with a deer and after a week State Farm is still trying to figure out if they will handle a claim on the vehicle because of a billing issue in there system they have told me that they received my payment and it posted to the account on time and there system did not count the payment so claims cannot process my claim until underwriting gives them the okEveryday I get a different reason why it is taking so long but nobody can resolve the problem and yet I am stuck with a vehicle that is insured and it is not drivable because they made a mistake
On 6/5/a customer of State Farm hit my dodge ram pu on the freeway broke my mirror So I called and filed a Claim, they approved my claimThey wrote me a check for $for a replace OEM mirror, I drover across the street to buy a new mirror from Tempe Dodge and the mirror was $ I was told by the State Farm rep who did my quote to email State Farm with a receipt and ask for a Supplement Request After days I got no answer and no response from them I called and spoke to a lady today on the phone and she stated "that the quote was for a aftermarket Keystone overstock mirror and since my truck was not new they will not reimburse the difference of the mirror" I find it very sad that there customer hit me, admitted fault to them and the expect me to buy a cheap aftermarket mirror I have purchased cheap mirror for previous vehicles and they are just that cheap and junk I guess this is there way of doing business Just a FYI to anyone having to deal with them
To whom it may concern,
On or about January 27, 2017, I received a 1099-R for Tax Year 2016, from State FarmThis form indicated that I had received a Gross Distribution of $19,from a whole life policyHowever, I never received these distributionsI have unsuccessfully attempted to resolve with issue with *** ***
In 2016, *** *** allowed this policy to lapseThis termination of my policy triggered a tax action that has caused and continues to cause significant financial harmState Farm agent *** *** failed to serve as my agent for this policySpecifically, she failed to notify me of the outstanding loans on the policy I never authorized, failed to contact me or notify me when the policy was lapsing, and ultimately breached her duty to protect me as the policy holder of record
I have been unsuccessful resolving this matter with State Farm agent *** ***It is her position that I authorized my mother to handle this policy for meHowever, this
I was hit by a driver who has State Farm insurance
Dealing with this company has been horrible, hortible, horrribleTo describe all the smoke and mirror tricks would require more time than I am willing to give,
Beware of this company
In State Farm Bank after numerous phone calls to make sure that I had the information correct, told me that they would work with me on a loan due to the car being a lemon and Chrysler buying it back Once the process of buying another car was purchased they would not follow through with that what they said in combining two loans This in turn caused the lemon vehicle to go back to be sold at auction instead of the bank receiving the pay off amount minus the negative equity from Chrysler Once SFB did not follow through with what they said they would do, I had to surrender the vehicle and it was auctioned causing them to get less If they had just worked with me like they said they would do, they would have received their money, but instead they did not and now I am being penalized for them not following through with what they said they would do When I call they tell me they don't have the documentation Their phone calls are narrated and recorded, but yet at this time they
My husband hit a chunk of ice 11/which broke oil pan causing turbo to go out and other issues with the car Took months and a lot of phone calls and miss truths on State Farms side to finally get the car fixedDrove it days and the throttle stuck called dealer who did repairs and on the way to take it back to them the throttle stuck again They then installed a new turbo and documented the throttle but couldn't identify why it stuck Gave the car back and less the miles later it stuck wile my year old son was driving with other kids in the car Told with our agent present that if it was documented that the throttle had stuck during the previous claim and repair process that it would tie back to that and not count against my sonits been more weeks and nothing resolved but looks like it will count against our son and go on collision They also said they don't have a estimator, then we have to wait for the estimator to go to the dealer, then find out again they don't have an estimator They are so unprofessional Considering taking them to court
On 9/13/I purchased auto insurance from my local State Farm agency,
(Amina Shade Ins.).I was required to pay a $security deposit along
with my first month premium also $130.18.I kept the coverage for one month(9/13/to 10/13/17).I cancelled the policy effective 9/13/17,because I was offered the same coverage with another insurance company at a lower
rate.I was told by the agent there would be a small termination feeIt turns out the small termination fee was $out of my $deposit
I feel that was more than a small termination fee.For the record my policy #*** ***.My local agent said there was nothing they could due that it was a Corporate policy.I never signed any paperwork where
this policy was stated with such a huge termination fee.Please review
my complaint and get back with me
Thanks,
*** ***
I am filing complaint toward company for being harassment with additional information of advertisingI asked them to stopNow I would like to asked to file suit
Asked for a quote for a home-owner's policy last FebruaryWe worked with *** *** She quoted us pretty high so we decided to stick with another insurance companyWithout our consent or knowledge, a policy was activated in my Fiance's name (*** ***
We had no idea until April, when we were getting solicited to pay a balance on the policyAfter hitting dead ends with customer service, and some of the employees at the branch, I finally got ahold of Rick who assured me that it was taken care of
We started getting letters for a balance again, and I believe it's now being reported to our creditI called and spoke to Isha at the branch and she said she could take care of it for me if I provided proof that we were insured with another providerI provided the documents she asked for, but I'm yet to receive confirmation that the balance has been waived
I was told over the phone by Isha, & Bonita, at the office that the balance has been waived and that I would need
State Farm does not practice in fair claims I was hit by one of there insureds when he came into my lane and hit my vehicle I have photos confirming this as well as that his lane was blocked by construction equipment This equipment started being lined up as I entered this road from the highway and the other driver was in a hurry due to being in the wrong place He came flying through while I moved over as far as possible and stopped The other driver continued to try and leave the scene which forced me to get out and chase after him State Farm said I should have backed back up onto a busy highway when the other driver was coming towards me to avoid the accident
I moved to a new residence in January I requested an address change for my automobile and renter's insuranceI also requested that my Hyundai Accent be removed from my policy because it was no longer registeredThe worker by the name of Janet has refused to remove the vehicle and I have been charged for it since making this request in JanuaryI provided proof of transfer of registration for the Hyundai AccentMy home was burglarized in July I went to use my renter's insurance and was told that my address had not been updated nor had the policy been rewritten so my policy was not validThe claims office told me that it would be up to the agent to honor the policyKeep in mind that they had been charging me all along for this policyWhen I called I spoke to someone by the name of Shawn who said he was in management, He told me that he would change the address immediately, have the policy rewritten to reflect my current address that I had moved to in January a
I submitted a claim and State Farm has dragged it's feet claiming the police report for the accident is not available When I called the other insurance company for the individual that caused the accident they got the police report within hours State Farm doesn't care about helping me Their only concern is their financial liability Since they are not responsible for any money they have not tried to get me my money back Furthermore, once I filed a claim after they claimed it would have no affect on my rates they raised me 7% They lied to me about my rates and have not gone after the individual who cased the accident
I had identity stolen in 1995, STATE FARM opened a policy for the person who did theft and they crashed and filed a claim and got over Two weeks later on July 12, 2016, Person opened another policy through State Farm and was allowedI contacted them and they kept it open for another monthI then Got a Call from *** General and told that I had opened an account with them and I never have had a car or car insuranceI am disabled and have been since In Jan 01, 2017, my sister gave me a car for me to drive to my doctor appt I needed to get insurance through Allstate which I use for renters insurance and have used them for yearsI was told coverage to cover car my sister gave me was going to be for just basic per month since State Farm had a claim on me for I was told to contact State Farm to get a letter stating this claim was fraudulent they even sent an investigator to my home to verify my identityI have since been trying to get this lett
Regarding:
Lori Johnson-State Farm Insurance Agent
Smithville Church Rd,
Warner Robins, G.A
Ryan Lyons-State Farm Insurance Agent
SHouston Lake Rd Ste
Warner Robins, G.A
Terin Smith-State Farm Insurance Agent
Columbus Rd Ste B
Macon, G.A
I would like to file a complaint against the following State Farm Insurance agents based on the below incidents that have gone unresolved over a period of years since I am currently awaiting a response from the corporate office The corporate office does not have an email or fax information for customer support so I have mailed a letter of complaint direct to them at the physical address listed below
Terin Smith
*the second agent is no longer with State Farm due to a career change*
Ryan Lyons
Lori Johnson
Jason Collins
I would like all negative remarks removed from my State Farm file and all applicable discounts applied I want all harass
When I cancelled my policy, they retroactively created a lapse in my insuranceAs a result, I'm having to pay DMV hundreds of dollarsWhen given the opportunity to correct or assist me in this matter proving there was no lapse, they decided to do nothingDo not let them do the same thing to youMove on to the next office.]
The exact above statement happened to meI explained to MrNecota and his staff member that when I canceled my insurance, I thought I was paid up for the following monthI was notTherefore I had a month lapse in insurance and have to pay fines to DMV
I never had this happen beforeNever a lapse in insuranceI have been with State Farm for yearsThe least that should have happened is to communicate with not just your loyal customers, but all of your customersAs this has happened before from the above complainAsk your customer if your new insurance lines up with your cancellationWe want to be sure your covered
Thank you for your years of b
I cancelled my policies for homeowners (property in Manchester, CT) and auto (car) beginning Oct1, 2018, after repeatedly feeling dissatisfied with the agent's communication (including having refund checks sent to a property months before I closed on it, so I didn't receive them for months) I received a pro-rated refund for the balance of my homeowner's policy a few weeks after cancelling in SeptemberAbout a week ago I received a statement saying that I owe a balance of $
I am assuming that this is a balance for a property (in Bolton) that was never insured through State FarmThe mortgage broker required a rate less expensive than State Farm and I went with Farmers If this is a balance for the property in Manchester, then I will not be paying, as I received a refund check that appeared to be pro-rated correctly based on my contract and no further payments are due This bill is a further example of the agent's inability to manage my account satisfactorily
State Farm - Eric O***
Sales Representative
Kevin Smith Agency | State Farm Insurance
BEWARE - not competent! This is not an expert in the field, you better know more than this team or you are likely to go through a huge mess! I recently switched to State Farm Insurance because I was under insured with my previous insurance companyI was very clear in my expectations of a new broker, I needed someone who would be available and make sure I had the right coverageEnd of May 2018, I purchased more than times the amount of coverage I had with the previous insurer I own a condo that is a duplex down, August 7th...a fast and swift rainstorm happens...my basement, the common area and the next door neighbors unit floodsMy unit alone, $10k-$15K worth of damage I call Eric, who was beyond adamant...99% sure he told me about this coverageI asked him to prove this...just for my own piece of mind...I could very well made a mistakeBut...from my prospective, there is NO WAY I would of waived an endorsement for sewage back-up...because in my place had sewage back up and caused a lot of damage Let's face it - it's Chicago - sewers back up...who would not want this type of coverage if a LICENSED EXPERT offered this? He states below, I didn't request it...I am not licensed in INSURANCE...I don't know what the verbiage is...he knew I had a duplex down! One would think, a State Farm Rep would be on top of their game See message belowAfter the adamant phone callhours later - I recieve this email~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Hi Darlene,
I am so incredibly sorry for everything you’re going thruMy heart literally dropped when I pulled up the email below that had the original quote I sent over attached and it did not include what I put in 99% of the quotes I send referencing sewer and bacoverage which reads: One thing that this quote does NOT include is sewer and drain back up coverageThis is when the sewers back up and come up into the basementNot all homes/condos are at risk for this, which is why it is not automatically included on all quotesI just want to make sure that you are aware of this and put it on your radarI have no excuse as to why this was not brought up and can only guess that because we spoke on the phone I intended to discuss it with you at that time, but failed to do soI am sick to my stomache at the fact that you are now in an incredibly difficult situation because we did not discuss this optionI’ve been on the phone for the last two hours with our underwriters and claims department trying to see if anything can be done and unfortunately, because the coverage was never requested and there is no record or documentation that you intended to have this coverage, it is not considered an error by our office even with me pleading and explaining that I include the above verbiage with every other quote I send outI know “I’m sorry” can’t possibly carry the devastation and remorse I’m feeling right now, but from the bottom of my heart, I am and sincerely apologize for the miss on my partI’ve gone ahead and added the Sewer and Backup coverage to your policy going forward and hope you never have to go thru something like this againI wish there was more I could do… If there is, please let me knowEric
Eric O***
Sales Representative
Kevin Smith Agency | State Farm Insurance
' Office: 773-772-| Mobile: (***) *** l Fax: 773-772-~~~~~~~~~~~~~~~~~~~~~~~~~~~~
I ended up filing a claim, with hopes corporate would see the mistake of the incompetent person representing their company...but I have been denied any form of helpThe adjuster agreed that this was a terrible situation and felt State Farm wouldn't want to lose a new customer's business...Who in their right mind would be loyal to a company THAT DID THIS??? I'm in a huge mess for at least $15K...and by the way...I can't afford thisI've never every wrote a review like this, but I assure you...this needs to be known! This is shameful, be warned...you need to be more knowledgeable than the person you are purchasing insurance fromAnyone apparently can get a license to sell insurance...the buyer needs to be smarter and more educated...the sales people don't care and apparently neither does the company they represent The human factor is completely lost in the corporate world
State Farm is a terrible company to have insurance withThey are completely in for them selves and not for the customerI particularly have problems with the *** *** agent in Temple Terrace, FLMy policy was cancelled in months because the felt I was a risk for a not at fault accident that happened prior to me being insured with themIn the whole time I was with them I never received a single mail on the policy because they have a different address in their system for meI tried times to correct that that with no resolutionI didn't even receive a cancellation notice
They had my son and I assigned to wrong vehicles and when I asked for a breakdown of the difference with us driving the correct vehicle vs what they had assigned and have gotten very little response They have sent me just what I have paid over the last months I believe I have overpaid and have received little response to my satisfaction
Would not return my calls, avoided filing a claim for meOnce the claim was finally filed, would not return my phone calls and refused to give me the listed price for my vehicle Been with them for probably close to years and spend $a month on all our Auto insurance Can't wait to find a new insurance agentI thought they were fine until I actually had to use them Apparently the just want customers who don't ever have to make a claim Strongly encourage you to look elsewhere They are awful
My vehicle was involved in a collision with a deer and after a week State Farm is still trying to figure out if they will handle a claim on the vehicle because of a billing issue in there system they have told me that they received my payment and it posted to the account on time and there system did not count the payment so claims cannot process my claim until underwriting gives them the okEveryday I get a different reason why it is taking so long but nobody can resolve the problem and yet I am stuck with a vehicle that is insured and it is not drivable because they made a mistake
On 6/5/a customer of State Farm hit my dodge ram pu on the freeway broke my mirror So I called and filed a Claim, they approved my claimThey wrote me a check for $for a replace OEM mirror, I drover across the street to buy a new mirror from Tempe Dodge and the mirror was $ I was told by the State Farm rep who did my quote to email State Farm with a receipt and ask for a Supplement Request After days I got no answer and no response from them I called and spoke to a lady today on the phone and she stated "that the quote was for a aftermarket Keystone overstock mirror and since my truck was not new they will not reimburse the difference of the mirror" I find it very sad that there customer hit me, admitted fault to them and the expect me to buy a cheap aftermarket mirror I have purchased cheap mirror for previous vehicles and they are just that cheap and junk I guess this is there way of doing business Just a FYI to anyone having to deal with them
To whom it may concern,
On or about January 27, 2017, I received a 1099-R for Tax Year 2016, from State FarmThis form indicated that I had received a Gross Distribution of $19,from a whole life policyHowever, I never received these distributionsI have unsuccessfully attempted to resolve with issue with *** ***
In 2016, *** *** allowed this policy to lapseThis termination of my policy triggered a tax action that has caused and continues to cause significant financial harmState Farm agent *** *** failed to serve as my agent for this policySpecifically, she failed to notify me of the outstanding loans on the policy I never authorized, failed to contact me or notify me when the policy was lapsing, and ultimately breached her duty to protect me as the policy holder of record
I have been unsuccessful resolving this matter with State Farm agent *** ***It is her position that I authorized my mother to handle this policy for meHowever, this
I was hit by a driver who has State Farm insurance
Dealing with this company has been horrible, hortible, horrribleTo describe all the smoke and mirror tricks would require more time than I am willing to give,
Beware of this company
In State Farm Bank after numerous phone calls to make sure that I had the information correct, told me that they would work with me on a loan due to the car being a lemon and Chrysler buying it back Once the process of buying another car was purchased they would not follow through with that what they said in combining two loans This in turn caused the lemon vehicle to go back to be sold at auction instead of the bank receiving the pay off amount minus the negative equity from Chrysler Once SFB did not follow through with what they said they would do, I had to surrender the vehicle and it was auctioned causing them to get less If they had just worked with me like they said they would do, they would have received their money, but instead they did not and now I am being penalized for them not following through with what they said they would do When I call they tell me they don't have the documentation Their phone calls are narrated and recorded, but yet at this time they
My husband hit a chunk of ice 11/which broke oil pan causing turbo to go out and other issues with the car Took months and a lot of phone calls and miss truths on State Farms side to finally get the car fixedDrove it days and the throttle stuck called dealer who did repairs and on the way to take it back to them the throttle stuck again They then installed a new turbo and documented the throttle but couldn't identify why it stuck Gave the car back and less the miles later it stuck wile my year old son was driving with other kids in the car Told with our agent present that if it was documented that the throttle had stuck during the previous claim and repair process that it would tie back to that and not count against my sonits been more weeks and nothing resolved but looks like it will count against our son and go on collision They also said they don't have a estimator, then we have to wait for the estimator to go to the dealer, then find out again they don't have an estimator They are so unprofessional Considering taking them to court
On 9/13/I purchased auto insurance from my local State Farm agency,
(Amina Shade Ins.).I was required to pay a $security deposit along
with my first month premium also $130.18.I kept the coverage for one month(9/13/to 10/13/17).I cancelled the policy effective 9/13/17,because I was offered the same coverage with another insurance company at a lower
rate.I was told by the agent there would be a small termination feeIt turns out the small termination fee was $out of my $deposit
I feel that was more than a small termination fee.For the record my policy #*** ***.My local agent said there was nothing they could due that it was a Corporate policy.I never signed any paperwork where
this policy was stated with such a huge termination fee.Please review
my complaint and get back with me
Thanks,
*** ***
I am filing complaint toward company for being harassment with additional information of advertisingI asked them to stopNow I would like to asked to file suit
Asked for a quote for a home-owner's policy last FebruaryWe worked with *** *** She quoted us pretty high so we decided to stick with another insurance companyWithout our consent or knowledge, a policy was activated in my Fiance's name (*** ***
We had no idea until April, when we were getting solicited to pay a balance on the policyAfter hitting dead ends with customer service, and some of the employees at the branch, I finally got ahold of Rick who assured me that it was taken care of
We started getting letters for a balance again, and I believe it's now being reported to our creditI called and spoke to Isha at the branch and she said she could take care of it for me if I provided proof that we were insured with another providerI provided the documents she asked for, but I'm yet to receive confirmation that the balance has been waived
I was told over the phone by Isha, & Bonita, at the office that the balance has been waived and that I would need
State Farm does not practice in fair claims I was hit by one of there insureds when he came into my lane and hit my vehicle I have photos confirming this as well as that his lane was blocked by construction equipment This equipment started being lined up as I entered this road from the highway and the other driver was in a hurry due to being in the wrong place He came flying through while I moved over as far as possible and stopped The other driver continued to try and leave the scene which forced me to get out and chase after him State Farm said I should have backed back up onto a busy highway when the other driver was coming towards me to avoid the accident
I moved to a new residence in January I requested an address change for my automobile and renter's insuranceI also requested that my Hyundai Accent be removed from my policy because it was no longer registeredThe worker by the name of Janet has refused to remove the vehicle and I have been charged for it since making this request in JanuaryI provided proof of transfer of registration for the Hyundai AccentMy home was burglarized in July I went to use my renter's insurance and was told that my address had not been updated nor had the policy been rewritten so my policy was not validThe claims office told me that it would be up to the agent to honor the policyKeep in mind that they had been charging me all along for this policyWhen I called I spoke to someone by the name of Shawn who said he was in management, He told me that he would change the address immediately, have the policy rewritten to reflect my current address that I had moved to in January a
I submitted a claim and State Farm has dragged it's feet claiming the police report for the accident is not available When I called the other insurance company for the individual that caused the accident they got the police report within hours State Farm doesn't care about helping me Their only concern is their financial liability Since they are not responsible for any money they have not tried to get me my money back Furthermore, once I filed a claim after they claimed it would have no affect on my rates they raised me 7% They lied to me about my rates and have not gone after the individual who cased the accident
I had identity stolen in 1995, STATE FARM opened a policy for the person who did theft and they crashed and filed a claim and got over Two weeks later on July 12, 2016, Person opened another policy through State Farm and was allowedI contacted them and they kept it open for another monthI then Got a Call from *** General and told that I had opened an account with them and I never have had a car or car insuranceI am disabled and have been since In Jan 01, 2017, my sister gave me a car for me to drive to my doctor appt I needed to get insurance through Allstate which I use for renters insurance and have used them for yearsI was told coverage to cover car my sister gave me was going to be for just basic per month since State Farm had a claim on me for I was told to contact State Farm to get a letter stating this claim was fraudulent they even sent an investigator to my home to verify my identityI have since been trying to get this lett
Regarding:
Lori Johnson-State Farm Insurance Agent
Smithville Church Rd,
Warner Robins, G.A
Ryan Lyons-State Farm Insurance Agent
SHouston Lake Rd Ste
Warner Robins, G.A
Terin Smith-State Farm Insurance Agent
Columbus Rd Ste B
Macon, G.A
I would like to file a complaint against the following State Farm Insurance agents based on the below incidents that have gone unresolved over a period of years since I am currently awaiting a response from the corporate office The corporate office does not have an email or fax information for customer support so I have mailed a letter of complaint direct to them at the physical address listed below
Terin Smith
*the second agent is no longer with State Farm due to a career change*
Ryan Lyons
Lori Johnson
Jason Collins
I would like all negative remarks removed from my State Farm file and all applicable discounts applied I want all harass
When I cancelled my policy, they retroactively created a lapse in my insuranceAs a result, I'm having to pay DMV hundreds of dollarsWhen given the opportunity to correct or assist me in this matter proving there was no lapse, they decided to do nothingDo not let them do the same thing to youMove on to the next office.]
The exact above statement happened to meI explained to MrNecota and his staff member that when I canceled my insurance, I thought I was paid up for the following monthI was notTherefore I had a month lapse in insurance and have to pay fines to DMV
I never had this happen beforeNever a lapse in insuranceI have been with State Farm for yearsThe least that should have happened is to communicate with not just your loyal customers, but all of your customersAs this has happened before from the above complainAsk your customer if your new insurance lines up with your cancellationWe want to be sure your covered
Thank you for your years of b
I cancelled my policies for homeowners (property in Manchester, CT) and auto (car) beginning Oct1, 2018, after repeatedly feeling dissatisfied with the agent's communication (including having refund checks sent to a property months before I closed on it, so I didn't receive them for months) I received a pro-rated refund for the balance of my homeowner's policy a few weeks after cancelling in SeptemberAbout a week ago I received a statement saying that I owe a balance of $
I am assuming that this is a balance for a property (in Bolton) that was never insured through State FarmThe mortgage broker required a rate less expensive than State Farm and I went with Farmers If this is a balance for the property in Manchester, then I will not be paying, as I received a refund check that appeared to be pro-rated correctly based on my contract and no further payments are due This bill is a further example of the agent's inability to manage my account satisfactorily
State Farm - Eric O***
Sales Representative
Kevin Smith Agency | State Farm Insurance
BEWARE - not competent! This is not an expert in the field, you better know more than this team or you are likely to go through a huge mess! I recently switched to State Farm Insurance because I was under insured with my previous insurance companyI was very clear in my expectations of a new broker, I needed someone who would be available and make sure I had the right coverageEnd of May 2018, I purchased more than times the amount of coverage I had with the previous insurer I own a condo that is a duplex down, August 7th...a fast and swift rainstorm happens...my basement, the common area and the next door neighbors unit floodsMy unit alone, $10k-$15K worth of damage I call Eric, who was beyond adamant...99% sure he told me about this coverageI asked him to prove this...just for my own piece of mind...I could very well made a mistakeBut...from my prospective, there is NO WAY I would of waived an endorsement for sewage back-up...because in my place had sewage back up and caused a lot of damage Let's face it - it's Chicago - sewers back up...who would not want this type of coverage if a LICENSED EXPERT offered this? He states below, I didn't request it...I am not licensed in INSURANCE...I don't know what the verbiage is...he knew I had a duplex down! One would think, a State Farm Rep would be on top of their game See message belowAfter the adamant phone callhours later - I recieve this email~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Hi Darlene,
I am so incredibly sorry for everything you’re going thruMy heart literally dropped when I pulled up the email below that had the original quote I sent over attached and it did not include what I put in 99% of the quotes I send referencing sewer and bacoverage which reads: One thing that this quote does NOT include is sewer and drain back up coverageThis is when the sewers back up and come up into the basementNot all homes/condos are at risk for this, which is why it is not automatically included on all quotesI just want to make sure that you are aware of this and put it on your radarI have no excuse as to why this was not brought up and can only guess that because we spoke on the phone I intended to discuss it with you at that time, but failed to do soI am sick to my stomache at the fact that you are now in an incredibly difficult situation because we did not discuss this optionI’ve been on the phone for the last two hours with our underwriters and claims department trying to see if anything can be done and unfortunately, because the coverage was never requested and there is no record or documentation that you intended to have this coverage, it is not considered an error by our office even with me pleading and explaining that I include the above verbiage with every other quote I send outI know “I’m sorry” can’t possibly carry the devastation and remorse I’m feeling right now, but from the bottom of my heart, I am and sincerely apologize for the miss on my partI’ve gone ahead and added the Sewer and Backup coverage to your policy going forward and hope you never have to go thru something like this againI wish there was more I could do… If there is, please let me knowEric
Eric O***
Sales Representative
Kevin Smith Agency | State Farm Insurance
' Office: 773-772-| Mobile: (***) *** l Fax: 773-772-~~~~~~~~~~~~~~~~~~~~~~~~~~~~
I ended up filing a claim, with hopes corporate would see the mistake of the incompetent person representing their company...but I have been denied any form of helpThe adjuster agreed that this was a terrible situation and felt State Farm wouldn't want to lose a new customer's business...Who in their right mind would be loyal to a company THAT DID THIS??? I'm in a huge mess for at least $15K...and by the way...I can't afford thisI've never every wrote a review like this, but I assure you...this needs to be known! This is shameful, be warned...you need to be more knowledgeable than the person you are purchasing insurance fromAnyone apparently can get a license to sell insurance...the buyer needs to be smarter and more educated...the sales people don't care and apparently neither does the company they represent The human factor is completely lost in the corporate world
State Farm is a terrible company to have insurance withThey are completely in for them selves and not for the customerI particularly have problems with the *** *** agent in Temple Terrace, FLMy policy was cancelled in months because the felt I was a risk for a not at fault accident that happened prior to me being insured with themIn the whole time I was with them I never received a single mail on the policy because they have a different address in their system for meI tried times to correct that that with no resolutionI didn't even receive a cancellation notice