I called on 09/20/to make a pymt over the phone with *** ***, during this call, I ask her to cancel my son's Mazda from my policy effective 08/01/as I am no longer able to afford his pymtsI made the payment and Ms*** stated that my account was now current even with the down payment that I was originally told that I didn't have to pay when I added my son's car on 05/30/Ms*** informed me that due to State Farm billing issues, misapplied of my payments, she needs to wait until this payment post especially since she didn't understand their billing and stated that they do not know what they are doing, but they can go back days to cancel/make changes on a policy On or about 10/17/18, I called Ms*** to do a payment over the phone, I authorized the paymentWell, on 10/24/18, Ms *** called stating there's an issue with my account, she admitted to making the payment, but not sure how she pulls the funds from my daughter banking account and appli
As a tenant, I am required to have renters insuranceSeveral years ago I applied for a policy through this agents officeMy boyfriend and I have the same policy through the same companyUsually, we pay about the same but this recent year instead of paying the average $he was told he would only pay half of thatHalfway through the year, it was time for me to pay the 2nd part of my yearI tried to reach the agent Jesse *** several times before my mid-year renewal but he wouldn't call me backJust as my payment was due I was able to get in contact with someone by the name of AndreaI asked her why I was being charged 2x the amount that my boyfriend was since we had the same policy requirements and lived in the same residenceI even have less property than he doesShe couldn't give me a straight answerFor weeks we went back and forth with the "I'm going to look into it and call you back"I kept questioning and questioning and finally, she made me feel like that's just the
State Farm does NOT care that I have and year old childrenHave not been able to let my children outside because THEIR customer put a whole in my fence and I have both a SEXUAL PREDATOR and a RESTRAINING order against a neighbor living on my streetThey expect my husband and I to fix our own fence with non matching materials because they wont pay for a company to fix our fenceSo because YOUR customer drove a hole thru my fence, I have to use MY time and MY energy to fix MY fence, so it looks horrible and mis matchedTELL ME HOW THIS IS FAIR
Okay so I have had state farm for about 2-years nowI move from the city of Hagerstown md to the outskirts of waynesboro paMy insurance was high enough as it was but when I moved it went up even moreMy questions never answered as to why it went upIt went from to Next thing you know I didnt have enough in the bank to pay the insurance and my rentI figured when I got paid the next time ill then pay them So I called and let them know that they need to freeze the payment and asked why it went upagain? No one could give me and answerSo the lady says ill call you back with an anwserdays later no phone call and then proceeded to look at my bank accountThey indeed take the money and gave me no reason as to whyI then called them and canceled the policyNot even one day after the monthly coverage was onI asked for a refund and the lady had the never to say it would take 7-business daysAnd wanted proof of insurance from another company in a real snotty
My car was in an accident in April It was confirmed to be the other driver's fault It took the State Farm Claims Department over two months to figure out how to complete my claim My State Farm Agent's Office told me it would be best to run the claim through my State Farm Insurance vsthe other party's insurance company The claim started processing on April 14, 2016, and after multiple delays it was finally completed on June 3, 2016, and the repair shop started to fix the car As of July 6, 2016, I am still waiting for my repaired car to be returned For the last three months, I have had a rental car Over the course of numerous conversations with *** *** at my local State Farms Agents Office, *** continuously confirmed that the full cost of my rental car would be covered for as long as I had the rental car "because the accident was not my fault" I have now confirmed that the other Insurance Company will only pay for rental car expenses for as long as it takes t
I have been overcharged several times for the quarterly due amounts, just to have checks sent and expireI have contacted the original vendor WErickson in Dodgeville, Wiseveral times to no availThe checks I still have are outdated and proof they were sent to me
Further problems have come up with being PUT ON THE STATE FARM mailing listI have been getting Unsolicited mail from separate offices in Wisconsin
I have been charged by State Farm in the amount of $for the months of October, November, and DecemberI was not supposed to get these charges because I cancelled my policies with State Farm back in September, but was never notified that the cancellations went through
Car insurance I specified paying manual once a monthFirst time payment paid Vista credit card card ( one time only) agreed
Two months I called to make a paymentThree month state farm took out of my checking account without my approval/authorizationFour days before the due dateWhen check my account it over in the red because they had it hold until the due dateThis was over the weekend bank was closedSaturday I realized but it was almost closingState farm close on weekends I got a repOn line she that it was pending therefore I could let the bank know it wasn't authorizated
I filled out a statement from the bank
State farm return my callFour days earlier I called to complainCancel my policy if you're going to treat a senior citizen like this!
Two weeks later they sent a reduced check minus dollars for service render I just called them they are saying I told them this didn't happen they mailed me statement to signedAfterwards
After being a loyal customer for over years, StFarm decided to penalize us for using the product that we purchased StFarm dropped our Homeowners insurance because of claims in years, for hail damage and one for water damage caused by a defective dishwasher Our agent at no time warned us of the danger of actually using our insurance, or the fact that submitting a claim could lead to the company would cancel us We never missed a payment, insured all of our vehicles with StFarm, our home was insured by them, and even used StFarm to finance our last vehicle purchase, yet they still dropped us for actually using what we paid so many years forVERY DISAPPOINTED!
I have been making my payments on time for my auto loan I received a letter last week that I am months behind and they threatened to repo my vehicle
I called them and they said that I did not make my December payment and they have applied my past payments to the month beforeI had done an arrangement in Decto not make my payment that month but now they say they have no record of this
My wife attempted to pay the past due amount with her card but they said they would not take the payment
I have state farm and roadside assistanceMy wife is dissabled and her car broke down they said they would send Broadway towing and after hours they said they are not coming I called ins company and they said they would call me back and never did they did not even know ehere the Florida Turnpike is located because there agents answering phone are in CanadaWorse company I have ever deslt with
I donated my Chevrolet Caviler July I turned in the tags the next weekI immediately called state farm insurance to cancel the policy on the cavilerI waited two billing cycles and the car was still on the insurance policyI called again asking why the car hasn't been removedI was told that I needed to provide proof that the car was soldThe example of proof I was told was either a bill of sale or receipt of turning in the license plateI asked again to have the car removedIn another follow up phone call I was told that notes from previous conversations show that I have been trying to get this car off of the insurance policy for several monthsIn March I purchased a used vehicleI went to the mva for my new purchase and a receipt for the cavilerI was provided by the mva a receipt of the tag returnThe receipt contained the tag number, date of return, and basic vehicle descriptionI went to Margie Parker's office and gave them the receiptThe staff member made
I contacted my agent via telephone at (*** *** *** *** *** *** *** *** ** *** *** *** ***)
on July 10th to cancel my policy because I decided to switch to another companyStatefarm acknowledged my request and told me that it would be cancelled as of July 13th as per my requestI also gave a fax number of Esurance for them to fax a declaration letter to my new insurance
On July 14th I was billed by state farm $.When I contacted Statefarm they denied me calling them to cancel and denied them faxing anything to EsuranceI have a copy of Esurance receiving a fax from statefarm on July 10th (which statefarm denied sending to Esurance)Statefarm now states that they don't know when I will get a refund and if I do get one it might be 2-weeksIs it Statefarm policy to make a mistake and then send a refund to customer many weeks later?
So essentially I correctly cancelled Statefarm policy and have a copy of the fax they s
After being insured with this company for over years they are dropping my coverage because a family member who doesn't even live with me has a poor driving recordThey have made me sign a form that he would not drive my vehicles every yearNot even in an emergencyThe underwriters of this company dropped us and after calling the office it was no helpWe have wonderful driving records and have paid lots of money to this company in years and multiple vehicles now we are forced to start over with a new company
Horrible customer serviceThey are paying over for damage to my car but want me to pay $for a tireThe rude phone rep said because my tire wasnt newWell my body panels and other peices parts were not new either but your insurant crashed into me and your replacing those Absolutely ridiculous!
Rate increase of 181% inside of three months Still have a perfect driving record, same vehicle and live in the same houseBest I can guess is there agents get some kind of bonus for customer base and they give unrealistic low ball quotes just to reel in the customer then raise the rates in the hopes the customer is just too lazy or too ignorant to contest it...........Just doesn't seem legal to meAll other insurances that I have done business with over the years have raised rates, but they do it at six month intervals and the rate increase is very minor if any at allI am in the process of attempting to contact their CEO to ask for an internal investigation and doing a little research to see if any legal action can be taken against the Agent and the BusinessQuick solution= Stay away from State Farm and just get another insurance company
My daughters car (Scion TC) was deemed as a total loss by State Farm Insurance in June On June 12, I returned the tags back to MVAI turned to receipt over to them via fax and emailOn June 19, State Farm took from my bank account (Auto Pay) for my daughters car insurance payment This payment would have covered my daughters car from June 15, through July 14, 2017, except there was no car to insure it was deemed totaledWhen I saw the mistake I immediately contacted State Farm and spoke to NA(my Agent) who informed me that Gladys did not cancel my insurance on this car (Scion TC)NAthen told me she would cancel the insurance and I would get a refund of $156.00+- for for the mistake they made Well later July I still did not receive my refund after calling repeatedlyFinally Nalet me speak to Samantha (Office Manager) She informed me the check was sent out I told her I would give it a couple of weeks however I still did not receiv
I had received a letter in the mail from my mortgage company stating my Homeowners insurance policy had been canceledI had not heard anything of this from State FarmThey had never informed me of the cancellationAfter trying to get in contact with Jackie Newkirks office for several days, they finally responded to one of my emailsWhen they responded, all they had said was "It's fixed." No explanation or anythingFast forward two months later, I get another letter from my mortgage company stating that my escrow was going up almost $because my insurance billed the mortgage company AGAINSo now I caught myself paying for policies in my escrowAfter trying to get in touch with this office AGAIN, taking several days, they finally responded saying they mailed a refund check from my last policyWell they never mailed a checkI had to ask a second time for them to mail it and its now two weeks later and I have still not received a checkI have tried contacting them several ti
On 7/23/I called the office to cancel my policies due to a move and switch of insurance providers that had taken place on 7/20/I was told that my request would need to be in writing, and could be completed via e-mail, which I sent the same dayI received no responseOn 8/23, I called the office again because my checking account had been charged for another month of insurance on 8/I received no follow up, nor the refund (almost two entire months at this point), so on 9/I called the corporate office to attempt to close my account with themI was told that they could only flag the local office, which they didWhen I still had not received a response from the local office, I went in person on 9/I was then asked for a copy of my new policy and told that everything had been taken care ofAs of 9/16, I have received mail confirming the cancellation of my autopay, but still no proof that the policy has been cancelled and no refund
My husband got tboned by a driver who kept going then fled on foot and had to be stopped by copsWe both have state farm 1week later still waiting
My jeep patriot was hit on the passengers rear next to the bumper and it spun around in circles The woman who hit my husband who was driving slammed into him kept going and then jumped out of her car and ran on foot She was charged with DWIDrugs in her car
I called on 09/20/to make a pymt over the phone with *** ***, during this call, I ask her to cancel my son's Mazda from my policy effective 08/01/as I am no longer able to afford his pymtsI made the payment and Ms*** stated that my account was now current even with the down payment that I was originally told that I didn't have to pay when I added my son's car on 05/30/Ms*** informed me that due to State Farm billing issues, misapplied of my payments, she needs to wait until this payment post especially since she didn't understand their billing and stated that they do not know what they are doing, but they can go back days to cancel/make changes on a policy On or about 10/17/18, I called Ms*** to do a payment over the phone, I authorized the paymentWell, on 10/24/18, Ms *** called stating there's an issue with my account, she admitted to making the payment, but not sure how she pulls the funds from my daughter banking account and appli
As a tenant, I am required to have renters insuranceSeveral years ago I applied for a policy through this agents officeMy boyfriend and I have the same policy through the same companyUsually, we pay about the same but this recent year instead of paying the average $he was told he would only pay half of thatHalfway through the year, it was time for me to pay the 2nd part of my yearI tried to reach the agent Jesse *** several times before my mid-year renewal but he wouldn't call me backJust as my payment was due I was able to get in contact with someone by the name of AndreaI asked her why I was being charged 2x the amount that my boyfriend was since we had the same policy requirements and lived in the same residenceI even have less property than he doesShe couldn't give me a straight answerFor weeks we went back and forth with the "I'm going to look into it and call you back"I kept questioning and questioning and finally, she made me feel like that's just the
State Farm does NOT care that I have and year old childrenHave not been able to let my children outside because THEIR customer put a whole in my fence and I have both a SEXUAL PREDATOR and a RESTRAINING order against a neighbor living on my streetThey expect my husband and I to fix our own fence with non matching materials because they wont pay for a company to fix our fenceSo because YOUR customer drove a hole thru my fence, I have to use MY time and MY energy to fix MY fence, so it looks horrible and mis matchedTELL ME HOW THIS IS FAIR
Okay so I have had state farm for about 2-years nowI move from the city of Hagerstown md to the outskirts of waynesboro paMy insurance was high enough as it was but when I moved it went up even moreMy questions never answered as to why it went upIt went from to Next thing you know I didnt have enough in the bank to pay the insurance and my rentI figured when I got paid the next time ill then pay them So I called and let them know that they need to freeze the payment and asked why it went upagain? No one could give me and answerSo the lady says ill call you back with an anwserdays later no phone call and then proceeded to look at my bank accountThey indeed take the money and gave me no reason as to whyI then called them and canceled the policyNot even one day after the monthly coverage was onI asked for a refund and the lady had the never to say it would take 7-business daysAnd wanted proof of insurance from another company in a real snotty
My car was in an accident in April It was confirmed to be the other driver's fault It took the State Farm Claims Department over two months to figure out how to complete my claim My State Farm Agent's Office told me it would be best to run the claim through my State Farm Insurance vsthe other party's insurance company The claim started processing on April 14, 2016, and after multiple delays it was finally completed on June 3, 2016, and the repair shop started to fix the car As of July 6, 2016, I am still waiting for my repaired car to be returned For the last three months, I have had a rental car Over the course of numerous conversations with *** *** at my local State Farms Agents Office, *** continuously confirmed that the full cost of my rental car would be covered for as long as I had the rental car "because the accident was not my fault" I have now confirmed that the other Insurance Company will only pay for rental car expenses for as long as it takes t
I have been overcharged several times for the quarterly due amounts, just to have checks sent and expireI have contacted the original vendor WErickson in Dodgeville, Wiseveral times to no availThe checks I still have are outdated and proof they were sent to me
Further problems have come up with being PUT ON THE STATE FARM mailing listI have been getting Unsolicited mail from separate offices in Wisconsin
I have been charged by State Farm in the amount of $for the months of October, November, and DecemberI was not supposed to get these charges because I cancelled my policies with State Farm back in September, but was never notified that the cancellations went through
Car insurance I specified paying manual once a monthFirst time payment paid Vista credit card card ( one time only) agreed
Two months I called to make a paymentThree month state farm took out of my checking account without my approval/authorizationFour days before the due dateWhen check my account it over in the red because they had it hold until the due dateThis was over the weekend bank was closedSaturday I realized but it was almost closingState farm close on weekends I got a repOn line she that it was pending therefore I could let the bank know it wasn't authorizated
I filled out a statement from the bank
State farm return my callFour days earlier I called to complainCancel my policy if you're going to treat a senior citizen like this!
Two weeks later they sent a reduced check minus dollars for service render I just called them they are saying I told them this didn't happen they mailed me statement to signedAfterwards
After being a loyal customer for over years, StFarm decided to penalize us for using the product that we purchased StFarm dropped our Homeowners insurance because of claims in years, for hail damage and one for water damage caused by a defective dishwasher Our agent at no time warned us of the danger of actually using our insurance, or the fact that submitting a claim could lead to the company would cancel us We never missed a payment, insured all of our vehicles with StFarm, our home was insured by them, and even used StFarm to finance our last vehicle purchase, yet they still dropped us for actually using what we paid so many years forVERY DISAPPOINTED!
I have been making my payments on time for my auto loan I received a letter last week that I am months behind and they threatened to repo my vehicle
I called them and they said that I did not make my December payment and they have applied my past payments to the month beforeI had done an arrangement in Decto not make my payment that month but now they say they have no record of this
My wife attempted to pay the past due amount with her card but they said they would not take the payment
I have state farm and roadside assistanceMy wife is dissabled and her car broke down they said they would send Broadway towing and after hours they said they are not coming I called ins company and they said they would call me back and never did they did not even know ehere the Florida Turnpike is located because there agents answering phone are in CanadaWorse company I have ever deslt with
I donated my Chevrolet Caviler July I turned in the tags the next weekI immediately called state farm insurance to cancel the policy on the cavilerI waited two billing cycles and the car was still on the insurance policyI called again asking why the car hasn't been removedI was told that I needed to provide proof that the car was soldThe example of proof I was told was either a bill of sale or receipt of turning in the license plateI asked again to have the car removedIn another follow up phone call I was told that notes from previous conversations show that I have been trying to get this car off of the insurance policy for several monthsIn March I purchased a used vehicleI went to the mva for my new purchase and a receipt for the cavilerI was provided by the mva a receipt of the tag returnThe receipt contained the tag number, date of return, and basic vehicle descriptionI went to Margie Parker's office and gave them the receiptThe staff member made
I contacted my agent via telephone at (*** *** *** *** *** *** *** *** ** *** *** *** ***)
on July 10th to cancel my policy because I decided to switch to another companyStatefarm acknowledged my request and told me that it would be cancelled as of July 13th as per my requestI also gave a fax number of Esurance for them to fax a declaration letter to my new insurance
On July 14th I was billed by state farm $.When I contacted Statefarm they denied me calling them to cancel and denied them faxing anything to EsuranceI have a copy of Esurance receiving a fax from statefarm on July 10th (which statefarm denied sending to Esurance)Statefarm now states that they don't know when I will get a refund and if I do get one it might be 2-weeksIs it Statefarm policy to make a mistake and then send a refund to customer many weeks later?
So essentially I correctly cancelled Statefarm policy and have a copy of the fax they s
After being insured with this company for over years they are dropping my coverage because a family member who doesn't even live with me has a poor driving recordThey have made me sign a form that he would not drive my vehicles every yearNot even in an emergencyThe underwriters of this company dropped us and after calling the office it was no helpWe have wonderful driving records and have paid lots of money to this company in years and multiple vehicles now we are forced to start over with a new company
Horrible customer serviceThey are paying over for damage to my car but want me to pay $for a tireThe rude phone rep said because my tire wasnt newWell my body panels and other peices parts were not new either but your insurant crashed into me and your replacing those Absolutely ridiculous!
Rate increase of 181% inside of three months Still have a perfect driving record, same vehicle and live in the same houseBest I can guess is there agents get some kind of bonus for customer base and they give unrealistic low ball quotes just to reel in the customer then raise the rates in the hopes the customer is just too lazy or too ignorant to contest it...........Just doesn't seem legal to meAll other insurances that I have done business with over the years have raised rates, but they do it at six month intervals and the rate increase is very minor if any at allI am in the process of attempting to contact their CEO to ask for an internal investigation and doing a little research to see if any legal action can be taken against the Agent and the BusinessQuick solution= Stay away from State Farm and just get another insurance company
My daughters car (Scion TC) was deemed as a total loss by State Farm Insurance in June On June 12, I returned the tags back to MVAI turned to receipt over to them via fax and emailOn June 19, State Farm took from my bank account (Auto Pay) for my daughters car insurance payment This payment would have covered my daughters car from June 15, through July 14, 2017, except there was no car to insure it was deemed totaledWhen I saw the mistake I immediately contacted State Farm and spoke to NA(my Agent) who informed me that Gladys did not cancel my insurance on this car (Scion TC)NAthen told me she would cancel the insurance and I would get a refund of $156.00+- for for the mistake they made Well later July I still did not receive my refund after calling repeatedlyFinally Nalet me speak to Samantha (Office Manager) She informed me the check was sent out I told her I would give it a couple of weeks however I still did not receiv
I had received a letter in the mail from my mortgage company stating my Homeowners insurance policy had been canceledI had not heard anything of this from State FarmThey had never informed me of the cancellationAfter trying to get in contact with Jackie Newkirks office for several days, they finally responded to one of my emailsWhen they responded, all they had said was "It's fixed." No explanation or anythingFast forward two months later, I get another letter from my mortgage company stating that my escrow was going up almost $because my insurance billed the mortgage company AGAINSo now I caught myself paying for policies in my escrowAfter trying to get in touch with this office AGAIN, taking several days, they finally responded saying they mailed a refund check from my last policyWell they never mailed a checkI had to ask a second time for them to mail it and its now two weeks later and I have still not received a checkI have tried contacting them several ti
On 7/23/I called the office to cancel my policies due to a move and switch of insurance providers that had taken place on 7/20/I was told that my request would need to be in writing, and could be completed via e-mail, which I sent the same dayI received no responseOn 8/23, I called the office again because my checking account had been charged for another month of insurance on 8/I received no follow up, nor the refund (almost two entire months at this point), so on 9/I called the corporate office to attempt to close my account with themI was told that they could only flag the local office, which they didWhen I still had not received a response from the local office, I went in person on 9/I was then asked for a copy of my new policy and told that everything had been taken care ofAs of 9/16, I have received mail confirming the cancellation of my autopay, but still no proof that the policy has been cancelled and no refund
My husband got tboned by a driver who kept going then fled on foot and had to be stopped by copsWe both have state farm 1week later still waiting
My jeep patriot was hit on the passengers rear next to the bumper and it spun around in circles The woman who hit my husband who was driving slammed into him kept going and then jumped out of her car and ran on foot She was charged with DWIDrugs in her car