Morgann Hill Design Center

Review: We ordered this item for the owners of our company on 12/16/14...well aware it would NOT arrive before Christmas.

We received the item on 1/26/15. Here is the email I sent to the customer service email on the website:

"We received our order today and I must say that I am NOT happy with the quality of this product AT ALL.

The Pinewood is rough, has multiple “burn” marks from the saw, is not even sanded with shards of wood on the ends,

and the corners where the pieces meet are not even squared. The hole for the corks on top is not smooth either,

so not even sure corks would fit in there smoothly. We waited 5 weeks for this and on your website it states

2-4 weeks. I understand the delay with Christmas, but we expected something much nicer after spending over

$60 on this and waiting for 5 weeks for it.

We purchased this as a gift for the owners of our company who love wine, but am too embarrassed to give it

to them now. We would like to know how you will rectify this situation.

Your website looks like it has many great ideas, but I am now inclined to look elsewhere if this is the quality

of your products.

Very disappointed…."

They did not respond to me until 2/19/2015. They then asked me to send pictures of the issues I had mentioned...

I did IMMEDIATELY, then almost another month passed until I sent this email:

"It’s been almost a MONTH (2/20/15) since I sent the pictures of the issues I had with the item we purchased from your

website, and I have YET to hear back from ANYONE on how you will be resolving these issues.

I am extremely disappointed in the item and now in your customer service.

Please contact me IMMEDIATELY…"

AGAIN...I have not heard ANYTHING back from this company on how they plan to resolve this, as well as NO Phone #

for a consumer to call and speak to a LIVE person. There is a FB page DESIGNATED for complaints with this company...

that alone is SHOCKING. Also, many other BLOGS about it as well.

Wish I had read those prior to ordering....Desired Settlement: I would like our $ including shipping and handling refunded.

They should also be MANDATED to put a PHONE # on their website for people to call...

Review: I purchased two items through a Groupon on Nov. 22, which was before the Nov. 24 deadline for Christmas delivery. When it got closer to Christmas and I hadn't received the items, I tried to call but the number was disconnected. I filled out a contact form on their website (the only way I could find to contact them) and got a form response back that said I would be emailed when they shipped. I had to go and purchase alternative gifts for my recipients.Desired Settlement: I would like a refund of the $19.98 shipping charges since I had to go purchase alternative gifts.

I was shopping for a silk bouquet for my daughter's wedding in May. On Etsy I came across Morgan Hill Designs. Their work is stunning and was exactly what I was looking for. After some back and forth conversations, I received a custom quote that included a boutinnierre for the groom. Their communication with me was always top notch. The week of April 13th I was supposed to get a picture and I didn't get it until the following Monday, April 20th. This made me a little nervous so I started to do some digging and I was quite concerned about what I was finding. Especially after all the rave reviews on Etsy. How could this be? Well, anyone that is familiar with Groupon and some of the issues that store owners have had, should understand that while it is a great way to get the word out about your company, if you are a small start up this can lead to a huge response that may be challenging to manage. I believe that is what happened and why they are so many negative reviews on the Revdex.com page. Let me tell you. they communicated with me every step of the way, their replies were always prompt, the pictures I received were exactly what I ordered...and, in fact, exceeded my expectations. They even included a couple of cute Bride/Groom items in the box at no charge. I could not be happier and that is why I am taking the time to write this review. I would not hesitate to recommend this company if you are looking for beautiful items for your wedding. Morgan Hill Designs went above and beyond and I am ecstatic!!

I placed an order on Morgann Hill Designs website on October 13th. According to the website, I should have received my item within 30-45 days. It has now been nearly 2 months. When I tried to contact the Company via e-mail I just receive a generic response. When I try to ask a question regarding the backlog of orders on the Company's Facebook page, my question gets deleted with no response.

Wish I had read these reviews before I ordered a Christmas gift for my daughter in law! I ordered on October 31st and have yet to receive it. Don't ever buy anything from Morgann Hill Designs. They will give you a bogus tracking number and take your shipping fee. How do they sleep at night?

Thankfully, I believe in KARMA.

DO NOT waste your time or your money! I ordered cutting board on Dec. 3rd and didn't receive it until January 22nd. The board is unfinished and I have been trying since then to get the problem resolved. And as of today Feb. 9th no one will get back to me. Extremely unprofessional! On another note, the board is much smaller than expected.

I have been duped by Morgann Hill Designs also. I ordered a personalized cutting board and received someone else's (personalized) order. It has been a month, patiently waiting for a resolution that I am now sure I will never see.

Over a 9 day period, I contacted Morgan Hill Designs 8 times in regards to a Groupon I purchased that was not being accepted. "[redacted]" NEVER answered questions directly and was not helpful at all. Customer service is HORRIBLE! Finally got a code that would work for signs but then shipping price nearly doubled from what was promised in Groupon deal. When I inquired about the shipping she never acknowledged the Groupon deal just that there was nothing she could do. I contacted Groupon and made them aware of the difficulties with this company and got a full refund.

Order a cork keeper through them in Nov. with a groupon. Emailed them several times, they have no phone number or other way to get in contact with them. Never got the product I ordered. Got a generic email response saying someone will contact me in 24 hours. Never happened. Emailed them several times with same generic response.

Do not buy from this company. It took twice as long as suggested to get the cutting board that I purchased. It took 16 days to get a reply from their customer service department, and even when I did finally receive a reply it was an automated message. After I finally did receive my purchased, the quality of the cutting is obviously lacking. They didn’t even take the time to center the engraving so it looks lopsided. Save your money; it’s not worth it!

I would warn people of this company. I purchased a groupon for a cutting board the beginning of February, placed the order 2 days later here it is April 5th and no cutting board. This company is a scam they take your money and you get nothing in return. Disputing the 9.99 for S/H with paypal. I'll get that back at least. Also beware of [redacted] I think they may be the same company with the same products and terrible, terrible reviews. Groupon should look into these companies before allowing people to buy groupons for these scams. Very frustrating!!

Review: I placed an order on 11/10/14 for a wall hanging, for which I had purchased a voucher through [redacted]. Not only did I pay $25 for the voucher, but I paid an additional $9.99 for shipping when I placed my order through Morgann Hill's website. They emailed me on 12/17/14 to tell me my product was in "pre-shipment" and provided a tracking number. Through tracking, it "shipped" on 12/18/14 but stalled in Fallsbrook, CA - where the company is located. By trying to track through USPS, it says that tracking number is associated with a closed case. I don't even think that was the legitimate tracking number for my shipment. I have repeatedly submitted help tickets through the company website and emailed them; I've tried to call them but they won't answer their phone. I just want my money back at this point.Desired Settlement: While I'd love to receive the product I ordered, I highly doubt that will happen so I'd like to receive a refund in the amount of $34.99 (price of voucher + shipping).

Business

Response:

Delivered 2/9 via USPS [redacted].

Review: I ordered a Personalized Monogram Wall Art on 11/22/14 thru [redacted]. I received an email from Morgann Hill Designs on 12/18/14 that my order was in pre-shipment and to allow 1-7 days for the tracking number. On 12/30/14 I spoke with a investigator from the USPS who told me the package never left California and that I would need to contact the company and to have them contact the USPS if there was an issue. I sent a email to Morgann Hill on 12/30/14 regarding the package and my conversation with the USPS. On 01/06/15 I received an email from Morgann Hill that if I didn't see the tracking number update within 5 days to contact them again. On 1/12/15 I contacted them again that the tracking number never updated. I requested they expedite the order to me asap. On 1/19/15 I sent another email that I had received no response from since 1/6/15 as to where my order was. On 1/22/15 I received an email that I have an open ticket and they are tirelessly working to reply to me previous emails. As of today I have heard nothing from them. I had ordered this for my son and his finance for Christmas which has passed already and then was going to give it as a shower gift which has gone by so would like to get it in time for the wedding next month.Desired Settlement: Would like the order expedited to me asap.

Business

Response:

Delivered 2/20 via USPS [redacted].

Review: I placed an order for a customer cutting board on 12/3 and received confirmation of the order.

It is now 1/20 (48 days later) and this item has not yet shipped.

The time frame is outside their stated 30-45 day shipment window.

Further, I submitted a query to Morgann Hill on 1/18 and have yet to receive response (2 full business days).Desired Settlement: I would like the product shipped by the end of the week with my $9.99 shipping fee refunded. Otherwise, I would like to be refunded in full.

Business

Response:

Delivered 1/20 via USPS [redacted]

Review: I ordered 2 monograms from Morgann Hill Designs on 11/6/14 and was told it would take 4 weeks for delivery. This was fine because it would have come in enough time for Christmas. Getting closer to Christmas, my packages still had not arrived. I had contacted them several times via their contact link on the website because they do not have a phone number. About a week and a half before Christmas there was a mass email sent out stating those that ordered before a certain date would have their products before Christmas ( I was one of those). When they did not show up, I messaged the contact link again because the tracking number did not work. I sent another message, all with no responses. One of the packages finally showed up on January 3rd, but was missing one package. I messaged the link again, and this time I did get a response saying they shipped in two different installments, and another shipping tracking number would show up within 5 days. Nothing within a week. It is 1/19/15 and I am still missing one monogram. No one will get back to me from Morgann Hill Designs concerning my missing monogram. They are beautiful designs, but I would warn everyone to stay away from this company because they do not know how to run a business. These were supposed to be Christmas presents ordered almost 2 months early and it is half way through January and one still hasnt arrived.Desired Settlement: I would like my second monogram delivered, and if it was lost, a replacement to be sent along with a refund of the shipping costs.

Business

Response:

Delivered 1/2 via USPS [redacted], 2/20 via USPS [redacted]

Review: I ordered a personalized cutting board through a [redacted] for Morgann Hill Designs on 12/5. It is now January 13th I do not have the product, nor a response from the company after several attempts. They have no phone number listed and do not respond to "service" requests on their website. After reading all the complaints filed recently, I fear this business may be a sham and they may have disappeared with everyone's moneyDesired Settlement: If I cannot have the product by January 21st, I want a full cash refund. If possible I would like them to compensate some cash above what I have paid for my time in chasing this issue down and the embarrassment of not having a Christmas present delivered to my newly married niece.

Business

Response:

USPS [redacted] delivered 1/26

Review: I purchased a groupon voucher for a personalized wooden sign from Morgann Hill Design on 11/23/15. Today is 1/7/16 and I have still not received my order or heard from the company. There is no phone number to contact the company. You can only use their online form to open up a "ticket". I have opened up two tickets more than 2wks ago and have not received any response from the company. This company is scamming people. I want my money refunded immediately.Desired Settlement: I want a full refund and the product since it was supposed to be a Christmas gift.

Review: On November 7th, I purchased a [redacted] for two cutting boards from Morgann Hill Designs. I immediately redeemed the [redacted], placing my order for two cutting boards from Morgann Hill Designs the same day, November 7th. My credit card was charged $55 that day through [redacted]. I received an order confirmation via email from Morgann Hill Designs for two Personalized Cutting Board With Fancy Last Name Design (Wood Type: 1 - Walnut), order #[redacted], on November 7th at 12:10 pm. At 12:11 pm I also received an Order Status Change email detailing the $19.98 payment for shipping.

The Morgann Hill Designs website states that order fulfillment may take 30-45 days. I waited patiently until December 15th, when I sent an email, as well as filled out a contact form on the website, asking for an update on the status of my order. I received an automated response stating that a ticket has been created and a representative would be contacting me. I did not receive another response.

On December 22nd, I received an email stating that my order has shipped via USPS Priority mail, with a tracking number. The assigned tracking number has stated the order is in "pre-shipment" since December 22nd. The status has not changed. I again tried to contact the company on December 28th to inquire as to the status. Again, I received an automated response stating that a representative would contact me. Again, no further response.

It has been two months since I placed the order. I would like to receive the cutting boards I paid for, or receive a refund.Desired Settlement: I would like to receive the two cutting boards as detailed in my order, #[redacted]. If this is not possible, I would like a refund for both the product ($55.00) and shipping ($19.98), totaling $74.98.

Consumer

Response:

I wanted to update my complaint as I have received half of my order. I ordered two cutting boards and received one of them; I am still awaiting the second and would like to continue my complaint.

Review: I ordered an item for a Christmas gift from Morgann Hill on 11/23 and still have not received it. Their website says if an order is placed before 11/24 it will be here by Christmas. It's February 5th and I still do not have it. I have sent them over 20 email and I get NO reply. Once I have gotten an automated reply saying orders are taking 45 days to complete... my order has been placed over 60 days ago!!!!Desired Settlement: Deliver my order or give me a refund!!!!!!

I can't rate the product itself...since I have yet to receive it (although it is more than one month past the maximum time they said it would take to arrive. What galls me more than anything is that they have made it impossible to speak with anyone at the company. The phone number hasn't connected to anything. My first attempt at written communication received an irrelevant form letter. My next attempt received instructions on a new, more complicated process to contact them. I went through this process and still received only an irrelevant form letter. My next several attempts received no response at all. It was so supposed to be for a holiday gift...but the holiday passed last weekend and I had to go through the embarrassment of having one couple be the only guests (out of 23) who did not receive a gift.