Morgann Hill Design Center

Product never delivered, 2 emails never responded to. Company does not offer phone contact options, only email.

Review: Where to begin, I could have chosen numerous complaints from the options. I placed an order for a personalized cutting board on 11/04/14. This was supposed to be a Christmas present. Morgann Hill's website claims 2 - 4 weeks from order, until ship date. I began trying to contact the company through their website to submit a "ticket" request. to find the status of my order. A day went by with no response. I submitted 2 additional tickets, no response. I investigated and googled their information until I found an email address, in which I did email the owner multiple times to get an answer for my ship date. I ordered this product with more than enough time for it to arrive before the holiday. After numerous emails, I had a reply back that she could not help me and I had to submit a ticket on the website. I began searching this company on the internet and found MANY MANY unsatisfied reviews from customers all over the United States. Morgann Hill's social media accounts (Facebook and Instagram) are full of comments from people saying the same exact thing, dozens of complaints, and when is their order shipping! These comments are then clearly monitored & then deleted by Morgann Hill. This is an unsatisfactory way to do business, no customer service assitance, no responses, no answers, no trust in their business to DELIVER on written statements via their website. It should be illegal for people like this to own a business and have paying customers.Desired Settlement: I would appreciate if they would finish my cutting board and deliver it to my house with an arrival date ON or BEFORE 12/23/2014. As promised! As purchased!

Business

Response:

[redacted] code refunded on 12/11 - order cancelled - shipping refunded 12/31

Review: I ordered an item from Morgann Hill Designs on 11/21/14, and was told 2-4 weeks for my item to be delivered. This was a Christmas gift in which I thought I had more than enough time to receive it by 12/25. I emailed them 2 times because they have no contact number on there website, and I was never responded to until 12/20/14 to tell me that my item was in "pre-shipment." I was assigned a tracking #, but there was no activity when I checked it on usps.com website. Then I called the post office to see if maybe the updates were possibly an oversight on their part they informed me that companies have a middle man pick up mass items, and are suppose to drop them off to the post office. Mine and 146 other of the same packages were all in limbo basically waiting to be dropped off to an actual post office for delivery. I tried again to contact Morgann Hill Designs via my only option of email on 12/29/14, and I have still heard nothing back.Desired Settlement: I want a full refund of my order plus I want my actual order that I placed. This company is taking people's money, charging them an arm and a leg for shipping, but never following thru and delivering their items. They should be shut down so this doesn't happen again.

Business

Response:

USPS [redacted] delivered 1/16

Review: Ordered a product on 12-4-14, and after numerous tries to contact the seller (only via e-mail or a ticket on their website) I still have no product. Last e-mail which was a form letter, stated that my order was completed and would be shipped in 2 weeks, that was on 12-24. My order has stated Pending shipment for the last month, with no way to cancel or change the order. I have asked numerous times for updates, and my product, but get no response. I want my product, or my money back.Desired Settlement: I want my order delivered in a timely manner - like tomorrow please. And I want my shipping fees refunded for lack of timely service, as well as lack of communication. This business needs to have a phone line to answer complaints and questions about orders. They cancelled it because they got too many phone calls asking about their orders.

Business

Response:

USPS [redacted] delivered 1/23. Refund being submitted.

Review: I ordered from this company through a [redacted] for holiday gifts for family. The order was made Decemeber 1, 2014, and I still have not recieved the product. When ordering the confirmation page looked funny, so I immediately on 12/1/14 wrote the company making sure they had all the information for the product. I never heard back from Morgann Hill. This week 1/5/15, I recieved and email that the companies website had an error and they did not recieve a complete order from me, which is why I immediately emailed them on 12/1/14. I responded to the email immediately, and I am hoping for my product by the middle of next week. If it isn't recieved it is sort of null and void. I won't be able to get the gift to my family overseas, because of there error. They continue to email, stating they are sorry for the delay, but the website garaunteed delivery by 12/24/14, which obviously didn't happen as it is now 1/8/15, and I do not have the product.Desired Settlement: I would like my product ASAP as I am going overseas to see my family and would like to have the product to take with me. The website should also be changed, a garaunteed date, usually means you will get the product which was a lie on the companies part. I already got a good deal as I used [redacted], but feel I should be refunded shipping, since the product hasn't not be completed or sent to me

Business

Response:

USPS [redacted] delivered 1/17, USPS [redacted] delivered 1/20

Review: My order was supposed to have been shipped in DECEMBER..... I had received an email that it was scheduled for delivery near December 23rd. Although according to the policies on the website it should have been shipped in November.This order was PLACED in OCTOBER. I received a second email this evening with the message that my order is again in PREshipment. This was a wedding gift.

I am completely dissatisfied with my experience with this company. I had to go through [redacted] to even get an update on my order status as no one at Morgann Hill responded to my service ticket (this was sent in the beginning of December). I understand that the company is small and provides custom items, but the lack of communication is frustrating and unprofessional.Desired Settlement: I would appreciate some type of acknowledgment from this company. I am so frustrated with their lack of response to any inquiries about the status of my order.

Business

Response:

Delivered 1/26 via USPS [redacted].

Review: I wish I could have chosen multiple issues from the drop-down menu. My product was supposed to be delivered before Christmas, and it wasn't. The company ignored the email I finally sent after Christmas, inquiring about my order. Finally I did get a shipping notification, but when my product arrived, one sign was broken due to poor packaging, but neither sign was what as advertised. Both were fully half the size of the product example on their website. They were tiny and flimsy. I emailed the company about both the misrepresentation and broken sign. They did respond back the next day and said they could re-make the signs but that they would likely look stretched. I replied immediately with more questions, and have never heard back from them. Twice in the last three weeks I have tried emailing them again, but my emails bounce right back to me with an error message saying their inbox is full. There is no phone number on the website, so I have no other means of contacting this company. I am beyond frustrated as these were meant to be Christmas gifts, and here I am still dealing with it at the end of January.Desired Settlement: Luckily, I used a [redacted] to purchase these gifts and [redacted] has refunded me the price of the [redacted]. However, I paid Morgann Hill Designs $9.99 in shipping, for two misrepresented products, one of which is broken. I would like a refund of the shipping price.

Business

Response:

Delivered 1/12 via USPS [redacted], Offered to re-create order and customer did not respond.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Morgann Hill Design Center did not propose any action that I can find. Instead it appears they are claiming that they offered to re-create my order, and that I never responded. This is untrue. They responded to my initial complaint about my order, made excuses for it, and said they could re-do it but that it would not end up looking good (in so many words). I immediately replied back to them with further questions, not once, but several times over the course of a couple of weeks, and they never replied back to me. I also tried calling, when it was obvious that they were no longer responding to email, and only ever got a message saying their inbox was full, so I was never able to leave a message. In looking through the MANY similar Revdex.com complaints against this company in the same time-frame as mine, it is obvious that it wasn't me, it was them. They were unable to handle their business in a professional, timely manner, and just quit responding to people. This was over a year ago. I cut my losses and moved on. The fact that they are coming back now to claim that I never responded to them is not only ridiculous, but insulting. I will continue to warn anyone and everyone away from this company.

Regards,

Review: I purchased a personalized sign from this company on October 9, 2014, online through living social. I made payment of $18 via paypal. I first contacted them on 11/11/14 regarding their delay in delivering the sign; this was done through their "ticket" contact system on their website. They replied promising delivery in 7-15 days. After not receiving the sign, I contacted them again on 12/13/14. I did not hear anything back so wrote again on12/18/14. I finally got the sign on 1/12/15 and it had a misspelling of a name. I wrote to them on 1/13/15 explaining their error and asked how they would handle the issue. They replied that day and said they would either send a replacement or a refund right away. I replied that I would like a refund and would appreciate an email from them confirming that. (All the communication had been done on their website, and I would have to remember to check back for their response instead of receiving an email from them.) On 1/22/15 they replied on their website again, not an email and asked for my telephone number to call me. I sent my telephone number on 1/24/15. I received no call. I wrote on 2/3/15 requesting an immediate refund and provided my address to mail it. On 2/18/15 they replied on their site asking for a photo of the faulty sign and saying "refunds are made on a case by case basis, but we will most definitely address your concerns immediately." 2/21/14 I sent a photo. 2/24/15 they thanked me for it.2/28/15 I asked when I could expect a refund. 3/2/15 they said, "We will have that for you within 48 hours." I have received no check or no refund to my [redacted] account as of today 3/14/15. This is the worst customer service I have ever encountered!Desired Settlement: I want a refund of my $18 and I'd like others to know that purchasing from them is not recommended.

Review: I placed an order with the company on 11-22-2015 for two personalized board cutters. I emailed their client services the same day and called to confirm my order would be received before Christmas. I have email proof of a conversation with an employee through the company's support email ([email protected] and took pictures of the email. the employee name [redacted] confirmed that my package would be delivered by the date I required. Now the only number for the business is not in service, my credit card has been charged for shipping & handling and the two items. my order number is :[redacted]. I assume the company is aware that they should not have employees who will confirm and verify goods and services they cannot adhere to and if they do it is the company's sole responsibility to abide by it since their employees represent the company and any false information given the company is liable for any consequences that occur from it. I need my order received by the date I was ensured. I do not want to have to escalate this matter. Thank youDesired Settlement: I want what I paid for and was email confirmed that I will receive my order by 12-24-15. which is tomorrow!

Review: I purchased a cutting board from this company in November. They said it was guaranteed delivery by Christmas. I haven't received my product and its Jan 10th. Ive contacted the company for a refund or my product to be delivered and no one has responded. Ive contacted them several times. I think this company is fraudulent. I need my product or my money back.Desired Settlement: I'd like a refund or my product delivered.

Review: I placed two orders through Morgann Hill Designs on November 1, 2015. On their website, they state that orders should take no longer than 45 days. On December 21, 2015, one order was delivered. As of today, January 8, 2016, I still have not received nor know the status of the second order #[redacted]. I have tried calling (number disconnected) emailing 6 times, and no one responds to my requests.

Since I originally purchased a [redacted] for Morgann Hill Designs, I've also contacted [redacted]. They are unable to resolve the issue as well.Desired Settlement: I want my order (#[redacted]) delivered. I think they should refund me the delivery charges fo $20 since it has taken so long for the order.

Review: I placed an order on December 1st, 2015 and still have not received my item. It said to allow 6 weeks for delivery, it has now been 8 and I still have not received anything regarding tracking or anything. I have also sent 2 emails and left 3 voicemails on their new number listed on their website, [redacted].Desired Settlement: At this point I would either like the order delivered or a refund. I can find the item else where I just want to be contacted and told whats going on.

Review: I ordered an item online on 12-29-2015. This item was paid in full. I have not yet received the item. All attempts at calling the business have failed. All attempts at emailing the business has resulted in no response. I just want my order.Desired Settlement: I want my order sent to me now.

Review: I ordered something from them, in Dec. it came in damaged I can not get into my account on their website even when I put forgot my password. The number they list is taking your name and number but never calls you back. I would like to have my money back. the item came in broke and was also a piece of junk. I don not have the correct date of the order because they did not send an invoice with the junk. and I can not get into my account they will not email me back my password.Desired Settlement: The refund for the amount that I paid including shipping and handling,

I placed an order, though LivingSocial for a mongogramed item from Morgann Hill on Oct. 24. At that time, I was to wait 2-3 weeks for delivery (which I paid $10). Today is December 7, 2014. I have not received my item. I have not heard from the company about any sort of delay or refund. I have tried to contact the company through social media, phone, and Living Social to no avail.

If you check their Facebook page you will see that this is a very common issue with this company. When I contacted LivingSocial, the rep told me that the company was behind and asked for a 5 week window to deliver items. I am also past the 5 week window. Why the company didn't contact the customers who placed the orders is beyond me. Why they are still not communicating with their customers - also beyond me. I will never do business with this company again.

Do NOT buy ANY THING from this company. I wish we had researched this company before we did. We ordered a customized cutting board through Groupon on November 28th 2014 as a Christmas gift for my boyfriend's mother. It is now January 10th 2015 and we still have not received it. Their website says it has shipped but USPS tracking says it hasn't, it's still in "pre-shipment". They have no phone number to contact them by and they don't respond to e-mails. They said to expect it in 2-3 weeks for it to arrive when we ordered it but it has been over 6 weeks and it still hasn't even shipped! After doing some research, it turns out that just about everyone seems to have problems with this company, whether it be shipping issues, quality, or the complete lack of customer service. I could not find one, not ONE, positive review for this company except for on THEIR website. Word of advice: always research the companies you're thinking about buying from, especially online. And if you've had an issue with Morgan Hill, I encourage you to write a review and hopefully something will change about the way they do business.

I would not recommend MHD to anyone and I wish I had read the reviews prior to purchasing on Groupon. I ordered in time for Christmas delivery and ended up receiving the two cutting boards sometime in late January. I never was able to reach a representative and my tickets were always closed on their end without hearing anything from them in response. I will never use this company again and caution anyone who is thinking about it.

DO NOT BUY ANYTHING FROM MORGANN HILLS! What an AWFUL company! The worst customer service I've ever experienced. I realized the day after I ordered.Nov.18th, that my item would not arrive in time for me to ship it to my daughter by Christmas. The only way to contact this company is messaging them (they call it submitting a "ticket") on their website, no phone number. I did so immediately and asked that they change the shipping address to my daughters' address since the website said my order was "awaiting fulfillment". I have submitted 4 "tickets" in as many weeks and the only response has been an email, after just a few hours, each time saying that my "ticket has been closed and they hope that my concerns were resolved". included was a copy & paste of their shipping policy that states it can take up to 4 weeks for delivery. The shipping address has not been updated and my order still say awaiting fulfillment 27 days later, in fact, the whole "customer service thing seems completely automated. I don't believe a human has seen any of my "tickets".

Review: Like other people, I failed to do my research on this company. I placed an order with Morgann Hill using a voucher I purchased through [redacted] on 11/4/14. Based on their website, it states that orders take 30-45 days to produce and ship. However, I have yet to hear anything regarding my order. The company did use the [redacted] Voucher number but not until 11/21/14 and has not produced any product. I have tried to reach them through e-mail and through their phone number, which gets disconnected. I am very disappointed and would like my order cancelled and my money refunded for the shipping cost. If there is no product, I should not have to pay for it.Desired Settlement: ASAP

Business

Response:

We apologize for the extended delay with customers order - her order has shipped[redacted]

Review: I purchased a [redacted]) for two custom cutting boards ($55). Fine print states that it will ship 2-4 weeks from redemption date, and must redeem by 12/5/14 for delivery before Christmas. I placed my order on November 26th #[redacted]. I filled out a customer service request to find out the status of my delivery on 12/16/2014 and received a general mass response on 12/20/14 saying how they received too many orders and cannot deliver them all within the promised date. There was no answer to my question about the status of my products, the delivery date, nothing. Instead of addressing my question, they just whined about how some other customers are complaining on social media and review sites.Desired Settlement: I paid shipping and handling for my product to arrive before Christmas, like promised. So I would like to receive my products and have a refund for the shipping. If a refund isn't available, then I would AT LEAST like an estimated delivery date for my products.

Business

Response:

USPS [redacted] delivered 1/8USPS [redacted] delivered 1/8Customer had quality concerns, we asked for pictures that I don't ever show coming into the ticket system