Morgann Hill Design Center

Review: On November 8, 2014 I purchased two monogrammed wall hangings using Morgann Hill Designs website. These wall hangings were purchased with a Groupon. I received confirmation of my order. The website stated that orders typically ship within 2-4 weeks.

As of today (December 24, 2014), the products have not been received. I have emailed the company with no response. I attempted calling using the phone number registered with the Revdex.com, but that number has been disconnected. These wall hangings were purchased as Christmas gifts, however, they were not delivered by Christmas. According to the company website (morgannhilldesigns.net), the [redacted] purchased, and the company's Etsy website, orders cannot be guaranteed for Christmas delivery if placed after November 30. My order was placed 22 days before this deadline and therefore was guaranteed Christmas delivery.Desired Settlement: I would still like the products but insist on a refund because they were not delivered as promised.

Business

Response:

USPS [redacted] delivered 12/26USPS [redacted] delivered 12/27

Review: I purchased 3 items through mail. There is no phone number located on the website so I contacted them through email. They contacted me back the 1st time. I waited 5weeks prior to contacting them again. They never answered my email. When I finally received the product it was not worth the purchase price. Flimsy and unfinished.Desired Settlement: I would like to return the items or a full money back refund.

Business

Response:

USPS [redacted] delivered 1/10, USPS [redacted] + [redacted] delivered 1/15,

Review: I purchased an item almost 80 days ago that has not yet arrived. A few days ago I received a response after a long trail of inquiry messages that my order had been arbitrarily cancelled. I find it truly unacceptable to receive this message after all of my correspondences as there is no record of me ever canceling this purchase. All I want is to receive the beautiful product I paid for and requested after all this time.

Code Item Qty Price Grand Total

9000018 Personalized Monogram Wall Art

[Monogram:TKT]

[Terms And Conditons:Agree] [redacted]Desired Settlement: I mean after the way I was treated I would still appreciate this company if they would be willing to send me the product I ordered complimentary as I never did anything to initiate this type of ordeal. At this point if I could at least receive the product I would be satisfied. I just wanted to be treated like the paying customer that I am! I sense this company is better than the impression I have at the moment.

Business

Response:

Order cancelled, refunded by Groupon, Shipping refund being processed.

Review: On November 30, 2014 I placed an order (order #[redacted]). The website said if you ordered prior to Dec. 1 items would be shipped by Christmas. The week prior to christmas I had not receieved any shippoing notice, and since the ONLY way to contact the business is via submitting a "ticket", I did so on 12/18 asking about shipping date. I never received any response. In 1/4 I again logged in to see that my status still said "processing" with no ETA. This order was for a christmas gift and it was now WAY past Dec. 25th. I again submitted a ticket, which still says open. I asked for a representative to contact me right away to discuss this order, but as of 1/19 I have still never even received ANY response, even though their generic email says you will get a response within 24-48 hours.

This is absolutely unacceptable as the person this was a gift for has never received it and the customer service is reprehsible!Desired Settlement: I would like to speak to someone at the company ASAP to find out what the issue is and if they intend to deliver my paid for product. In addition, I want my shipping cost refunded OR I want my order canceled and full refund if they can not come to an acceptable resolution with me immediately.

Business

Response:

Delivered 1/20 via USPS [redacted].

Review: I placed an order with Morgann Hill on Dec 3, 2014. I have emailed them numerous times with no response from them at all. I paid for products and shipping charges. I can not find a phone number anywhere for them. I called [redacted] and they refunded my money for the product but I want my shipping charges refunded also, because they never shipped me my order.Desired Settlement: I want my $9.99 refunded to the credit card I used when I ordered.

Business

Response:

USPS [redacted] delivered 1/23, USPS [redacted] delivered 1/22

Review: I've placed an order through the [redacted] on 11/28/2014 which I have not received up to date (so far it has been 2.5 months)

Numerous attempts to reach Customer Service via e-mail were not responded (there is no Customer Service phone number available)

order details :

Order#: [redacted] Item# [redacted] Personalized Monogram Wall Art Quantity:1

Product Subtotal: $60.00

Tax: $0.00

Shipping & Handling: $9.99Desired Settlement: I would like to get my money back

Business

Response:

Delivered 2/25 via USPS [redacted]

Review: I purchased two [redacted] in which I would receive two monogrammed cutting boards for each of the [redacted] purchased. I received only half of my order for each [redacted]. I email the company numerous times and did finally receive one back asking for the details of which cutting boards that were not received. I promptly emailed back letting them know which ones had not been received, however that was that last I had heard from them . I have emailed several more times but now my emails bounce back telling me that there email box is full.Desired Settlement: I would simply like the remaining two cutting boards.

Review: on 11/11 I prepurchased a Morgann Hill Designs personalized wine cork keeper trough [redacted]. When I placed the order on the Morgann Hill website the same day (through a [redacted] redemption code, I paid [redacted] and used the code to complete the purchase on their website, I paid Morgann Hill $9.99 shipping which was also misrepresented, it was $4.50 on the [redacted]), its said there was a 2-4 week window to receive the item. Since last week, I have sent 5 emails to the company and 3 to [redacted]. My order is still "awaiting fulfillment" as it has been since 11/11 when I placed the order. None of my attempts have gotten a response from Morgann Hill to advise me when I can expect my order. I got a generic email sent back on 1 of the 5 emails stating their FAQ responses. [redacted] has been equally useless because they cannot reach anyone at Morgann Hill either. I would like to know when my order is shipping, as it was ordered for a Christmas present or at the very least a refund of all my money, the money paid to [redacted] for the item and the money paid to Morgann Hill for the shipping. (they do charge you for your item before it ships which is not the normal online practice).Desired Settlement: I would like my order prior to Christmas or at the very least an immediate refund on both my [redacted] cost and the shipping cost.

Review: I ordered merchandise from this company on 11-30-15. I have made several attempts to contact this company. I've issued four 'tickets' for help. Until recently, they didn't have a phone number listed. Now that that's available, my wife left a message as well (since no one answers the phone). I have not received merchandise or been provided with a tracking number showing that it was shipped.Desired Settlement: I would like my order delivered to my niece who also lives in San Diego where the company is located. If this can't be done, I would like a refund.

Review: After multiple tries I am not able to get an answer from anyone at this company. I am looking for a shipment confirmation and no one will respond to my emails or telephone messages. Its been two months since I have placed my order for the product and was promised it within 45 days of the date I placed the order.Desired Settlement: I just want the product I paid for.

Today is December 30, 2014. I placed my order with this company on November 19, 2014 and still have not received my merchandise.

I understand this is a busy time of year, but come on, this is ridiculous!

I sent a few messages with no answer, very bad customer service. NO customer service!

Not happy that my Christmas gift did not make it on time.

This company is the worst joke I have ever dealt with! I ordered through a Living Social deal on November 23, 2014. On December 22 I opened a ticket requesting a status of my order as it was a Christmas gift for my nephew and his wife, no response. On December 23 I received an email saying the order was in "pre-shipping" and provided me with a tracking number. They asked to wait one week for the tracking number to activate, it never activated from the link provided. After 10 days I manually entered the tracking number in the USPS web site. It came up as the package had left the facility in Fallbrook, CA on December 23 with an ETA of December 26. Well it was already past December 26 so I called USPS who offered to track the lost package. USPS called me back the next day to say the package had not yet been dropped of at the USPS facility in Fallbrook! How is there info on the USPS website saying it shipped if it was never even dropped off??? I have opened a total of three tickets with this company with no response, the phone number is disconnected. At first I was just going to wait for the item since it was already late, but now I am so pissed I am going to attempt to get a refund. I wonder how is that going to work with no phone number or response to inquiries

This fiasco is beyond ridiculous. I have never been so disgusted with a company in my life.

I ordered a monogrammed wall hanging from Morgann Hill Designs on October 3, 2014. On November 24th I submitted a ticket because my order showed as "still processing". I was told at that time my order was nearing completion and would be shipped in 7-10 days, that it had been painted and was in packing stage for shipping. Fast forward to January 13, 2015, 102 days later and multiple false promises from the company, I still do not have my order. I have received a refund from Living Social but I still want the order I placed from Morgann Hill Designs. What a disgrace of a company.

The absolute worst company EVER!! I ordered some thing for Christmas with a guarantee to have it before Christmas since I ordered it before Thanksgiving. Today is January 14th and the order is still NOT complete. STAY AWAY! I have reached out to them on several occasions and cannot get anyone to call me back.

This is the first negative review that I have ever written; however, my experience has been frustrating enough to convince me to warn others about this company! This company is unprofessional and ridiculous! I ordered a gift for my family BEFORE Thanksgiving with a guarantee that it would be delivered before Christmas. What a complete joke! I understand the holidays are busy and that we reviewed a deal through Groupon, so I extended some compassion in hopes that the company is just overwhelmed. So what if I recieve just a little over christmas...? Now January is well over half way over and I have yet to recieve any package or statement that the item has left the bazaar, "pre-shipment" status. I have sent two written complaints as that is the ONLY means of communication with the company (there isn't a phone number listed). I have yet to recieve response; therefore, I am requesting a refund, reporting this to Revdex.com and Groupon. I would encourage all others to report to Groupon/Living Social, too. These items are NOT cheap and all orders deserved to be transported in a timely manner or refunded!

Ordered a cheeseboard from them using a groupon on December 3, 2014 and have yet to receive item and it's February 19, 2015. I have emailed them twice and no response. This is ridiculous!

I placed an order with Morgan Hills on 11/17. I have since tried to reach them through email, since there is no phone number listed. They have yet to respond to my emails. I send one on 12/1 and another on 12/8. Their website states they will reply within 24 hours. I ordered something to be a gift, but now that I am receiving no information from them, I am assuming they are not processing my order, yet they have taken my money.

Terrible company. I placed an order through Groupon on January 4, 2016. As of today, March 15, 2016, I still do not have my order. When trying to contact their customer service thru email, I have had a response back only 2 when I have emailed them at least ten times. The last contact was March 2, when I was told my order will ship in 5 days. I still do not have my order or a confirmation email stating that my order has shipped.

Please save your money, time and aggrevation and don't order from this company.

Review: I obtained a [redacted] online deal for a monogrammed cutting board through this company. The website stated I could expect shipment in 10-15 business days. The order was placed on September 10, 2014. I waited the alloted time and did not recieve the product. I attempted to contact the company with email and telephone contact numbers listed on website. I was unable to contact staff or leave a message on any of the numbers. I also did not get a response from my email. I contacted [redacted] who told me the product had been shipped. I recieved an email from the company stated the product had been shipped. However when I attempted to track it with the number given the USPS states they were given pre shipping information but no product. I do not know what to do in order to obtain the product at this point. The original order number is # [redacted].Desired Settlement: I would like to obtain the orginal product I ordered and a refund for the shipping cost.

Business

Response:

USPS [redacted] delivered 10/24 - No ticket ever submitted

Review: On 12/4/14 I ordered two products with a [redacted] Voucher. On 12/24/14 my account with the Merchant shows that two shipping tickets were created and that my shipments should arrive by 12/27/14. It is now 1/9/15 and I have not received the items. I have tried contacting the merchant thru their ticket system on their website but have not received a response. They do not have a working phone number for customer support. I see on the Revdex.com that I am not the only one with this problem. I have contacted [redacted] and they are refunding me the original purchase price. Due to shipping charges being charged directly by the merchant, [redacted] cannot refund me this. I am requesting that Morgann Hill Designs, Inc. refund me the two $9.99 shipping fees (Total of $19.98) that they took from my account and never shipped the items. To all others looking to use this company - RUN!!! DO NOT ORDER FROM THIS COMPANY. SCAMMERSDesired Settlement: I am requesting that Morgann Hill Designs, Inc. refund me the two $9.99 shipping fees (Total of $19.98) that they took from my account and never shipped the items. To all others looking to use this company - RUN!!! DO NOT ORDER FROM THIS COMPANY. SCAMMERS

Business

Response:

USPS [redacted] delivered 1/10, USPS [redacted] delivered 1/20.