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Morgann Hill Design Center

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Reviews Morgann Hill Design Center

Morgann Hill Design Center Reviews (814)

Review: On Dec 17, I purchased a custom item from Morgan Hill Designs with the understanding I would receive within 30 days, which was the "LEAD TIME" was in order to create and have my item delivered. To date, I STILL have not received my order. I have been in contact with them via email, at least 3 different times, as they do not have a contact phone number. Each time, the response is the same, they apologize and say my order will be shipped in 5-7 business days. All I want is my order. Please investigate.Desired Settlement: Receive my order. I initially ordered this for a wedding gift, but the wedding has long since passed. It was January 29. Would still like to present gift, even though it is late.

Review: On November 25, I purchased 3 vouchers from [redacted] for personalized family wall signs from Morgann Hill, which I ordered as Christmas gifts that same day. On that day, Morgann Hill's website indicated that orders by December 12 would be filled in time for Christmas. I received 2 of the items I ordered on January 2 and the third approximately January 9. In addition to being delivered weeks late (and not in time for Christmas), the signs I received are miniature versions of what was promised on Morgann Hill's website. The dimensions in the description which was the picture on the [redacted] ad are 17 wide by 10 high. However, the signs I received are only 4 inches high at the tallest point MUCH smaller than advertised. I emailed the company December 19 about timing of delivery and got back a "your order is in pre-shipment" email on December 22. When I finally received the signs, I filed a complaint through Morgann Hill's website on January 9. One week later, I have not received any response.Desired Settlement: I would like replacement merchandise in the size promised on the website. If Morgann Hill can't produce new signs, I want a full refund of the amount. I paid $66 through [redacted] for the 3 signs, plus $9.99 per sign (total of $29.97) directly to Morgann Hill for shipping. Thus, the total refund I expect is $95.97.

Business

Response:

Delivered 1/10 via USPS [redacted], 1/2 via USPS [redacted], 1/2 via USPS [redacted].

Review: I ordered products from this company on Nov. 19, 2015 They were xmas gifts. I received a confirmation e-mail with an order number saying they received my order. I e-mailed them on Dec. 16 asking them for an estimated date when I would receive products. They replied " as long as I received a confirmation e-mail rest assured we have your order in queue and it will be shipped in our lead time" Heard nothing more received no products e-mailed again on Jan 9, 2016 wanted to know status Jan 14 received e-mail from them stating they received mine and a ticket has been created and someone would contact me in 24 hrs. They sent me a form letter stating all orders placed on and before 11-30-2015 are completed. These orders are in transit or have been delivered. I received nothing and am now out $98.90 I e-mailed again on Jan 26 asking that my charge card be credited the 98.90 and I no longer wanted the products as they were gifts No reply as of this letter no credit to my accountDesired Settlement: I want my account credited the amount paid

I placed an order on Nov 7 and they assured Christmas delivery. When the item did not arrive by dec 19, I contacted them. I received an email that the order shipped and given a tracking number. But several days later, the tracking number said they are waiting on info from them. I contacted them again to no avail. This is the worst customer service and delivery I have experienced in a while. Do not buy from them if you have ANY type of deadline.

Review: I ordered two cork boards using a Groupon. I did receive the first one but never received the second one. This has been going on since November 18, 2015. I have email three or four times and opened up two tickets and have never received a response from them. I called and left a voice mail on Tuesday, January 26th and again never received a phone call back. I contacted Groupon on Wednesday, January 27th - they are trying to look into it for me. I wish I would have gone onto the site to see all of the remarks from past buyers. This is unbelieveable!Desired Settlement: I want a full refund from my Groupon that I paid which was $30 for one cork board and $9.99 for shipping.

Review: I order 2 custom personalized wedding girfts for friends. Both came in their own "box" (2 pieces of cardboard stapled ot each other). Upon opening each package, both items cracked and broke. The quality was absolutly disturbing. For something that was $60 each a piece plus $10 each a piece shipping I expected much, much better. I emailed them to notify them of my disapointment in the products and requested a full refund. The responded rather quickly informing me that refunds and exchanges were done on a case by case basis and that they required photos of said damaged items to proceed further. Within minutes of getting that email I took photos of damaged items and the box in which they came. As I sent the email, I immeditately received a rejection email stating their inbox or something along those lines was full and they could not recieve my message. So I went about sending in my complaints through their website message system 3 times with no response. I also attempted emailing 2 more times with the same rejection kickback. they have no contact phone number either. Upon further investigation, they hold a current F rating with the Revdex.com and I have found serveral negative reviews on the lack of quality and complaints from those who have also been in my same situation.

today I also contacted my credit card company (that the purchase was made on) to dispute charges. not sure where else to go from here..Desired Settlement: Request: Full refund from Morgann Hill Designs. Absolutely NO STORE CREDIT. I will never give my business to these people again.

Consumer

Response:

---------- Forwarded message ----------From: [redacted]<[redacted]>Date: Tue, Mar 10, 2015 at 10:35 AMSubject: RE: You have a new message from the Revdex.comTo: "[redacted]" <[redacted]>i messaged a couple weeks ago to let you know the issue has been handled. Thank you, [redacted]

I placed an order with this company on Jan 15,2015 through a [redacted].

In addition to the $60 [redacted] for a personalized wood cutting board, they had the audacity to charge me an additional $63.97 (for personalization and shipping) on that date and have still not sent me ANYTHING!

So I am currently out $123.97 - this company is a scam!!!

I ordered late October 2014 ! To date Feb 9 2015 have received NOTHING but empty promises . I waited until well after Christmas to inquire and then there was some snotty note (not to me personally) posted about not posting a question if you already did so so as not to back up customer service. Are you kidding me?? Then they sent a note that is was shipped Dec 22, NOT! The tracking number is no good. Beyond terrible service My wedding was October 20th, and I wanted the new monogram for our new photo wall.

Review: I ordered a monogrammed item from Morgann Hill, through a [redacted] voucher I purchased. My order was placed on 11/6 and I paid the additional $9.99 for shipping. The promised lead time shown on their website was, and still is 2 to 4 weeks to ship, which seemed reasonable as it's a personalized item. After 6 weeks, I finally received an email saying that my item had shipped and I could track it online. It said that my item would arrive on 12/22, so I was happy that it appeared I would receive it before Christmas. But, I didn't receive it. It is now 12/31, and I have still not received it. I'm not sure if they just printed a shipping label for it to appear that it was shipping, but there has been no tracking activity since 12/18. I'm very disappointed. I've submitted a help "ticket" on the Morgan Hill website and have yet to receive a response. What a disappointment. This is not a way to operate a business.Desired Settlement: From the business I would like a refund of the shipping that I paid for. I will be submitting a complaint to [redacted] and their customer service is usually great in refunding or giving credit for disappointing experiences with vendors.

Business

Response:

USPS [redacted] delivered 1/7

Review: I ordered an item on October 1, 2014, received a confirmation for the order, but have yet to receive the item (which was to arrive within 3 to 4 weeks of order placement). The telephone number provided by the business does not work and my email messages to the business are answered with a standard "we are processing your order and it will ship out in the next 7 to 10 business days." Still nothing.Desired Settlement: I want my item delivered.

Business

Response:

USPS [redacted] delivered 11/28 - No ticket ever submitted

Review: I purchased a [redacted] voucher for this company to use to purchase a customized cutting board. I ordered the product on October 6th, 2015 and was told their would be a $9.99 additional shipping fee for the item. That was not mentioned in the [redacted]. The bigger issue here was that upon purchasing my cutting board, I received an email stating it would take no longer than 4 weeks to complete and ship. I was satisfied at the time because this was meant to be a wedding gift and would be here in plenty of time. After 6 weeks went by I called the company dozens of times trying to reach someone, anyone to talk to about the status of my order. The very first time I called, I spoke to someone and they said they would look into it and get back to me within 24 hours. Another week went by, and I continued to call and email the company only to never hear anything back. At this point, whenever I called the same number I did previously, it would say "all circuits are busy, please try your call again later." I was sending emails every two days to the company to never receive a response or confirmation that they would be in contact. It wasn't until I emailed from my junk email (different account) that my email triggered an auto response that said "a ticket order has been created and someone will contact you within 24 hours." 3 more weeks go by and at this point I've contacted [redacted] about the issue. They are usually extremely helpful, however they are having a hard time getting through to anyone about the issue. I am still working with [redacted] on this issue, but it doesn't look promising. I let [redacted] know that if I don't receive a refund for the price of my voucher AND the additional $9.99 they charged me for shipping, I was going to file a police report for fraud. I don't want to go there, but I will if I have to. This is absurd and future shoppers need to be warned.Desired Settlement: I let [redacted] know that if I don't receive a refund for the price of my voucher AND the additional $9.99 they charged me for shipping, I would also like a verbal apology from the owner of the store (it's a small store). Also, I would like you to contact [redacted] about this issue and discuss with them whether or not they have been made aware of the problem from other buyers (which they have, because I read the reviews as I was investigating my issue) and determine if this company is something they wish to expose their loyalty based [redacted] clients to in the future. I am going to file a police report for fraud against Morgann Hills Design Company should nothing come out of this disaster. I don't want to go there, but I will if I have to. This is absurd and future shoppers need to be warned.

Review: I ordered a cutting board from this company over a month ago! My order number is [redacted]. I have e-mailed the company twice letting them know I have not received my cutting board. The e-mails were sent 12/14 and 12/21 both of these support tickets where ignored.Desired Settlement: I would like to receive the cutting board I ordered! In the same condition it was promised!

Review: I have ordered two separate items from Morgann Hill Designs on November 6, 2015. I have not received either of the orders that I have paid for as of today December 21, 2015. I have attempted to contact the company many times. They do not have a phone number listed. You must submit an email inquiry. One email inquiry has been answered and the items were promised to be delivered before now. I have still not received the items that I have paid for. The order numbers are #[redacted] and #[redacted]. I would like the orders delivered ASAP as promised or my money refunded.Desired Settlement: Delivery of orders by Christmas as promised or refund of my money ASAP.

Review: When I purchased my items from this company, I was guaranteed delivery by Christmas. My orders was placed on 11/29 and all orders placed before 12/5 were guaranteed Christmas delivery. As Christmas drew nearer I started to be concerned as I had not yet received my products and they were supposed to be Christmas presents. I had heard nothing from the company about the status of my order, so I emailed them through the ticket system on their website asking about it. I tried to find a phone number to contact them as well and was unable to find one. I received an email back saying that I might receive my order before Christmas, but I might not. Needless to say, I was very disappointed by the response I received to my email. It did not at all address my issue or give me any answers about my specific order. Christmas came and went and two of my family members did not receive presents. To make matters worse, they were out of town guests, and had to leave without ever getting their gifts. I understand that the holidays are a busy time for all companies, however, that is no excuse for going back on a guarantee. I purchased the products with the understanding that the shipment was guaranteed by Christmas. Had this not been the case, I would have found a present elsewhere. I purchased this gift well in advance of the holiday. As a professional company, I feel that it was the company’s responsibility to inform me, as soon as they realized that their guarantee was not going to happen, so that at the very least I could have the option to cancel my order and find another gift option. Instead, I heard nothing from them and finally reached out to find out what was going on when it was the week of Christmas and I still had not received my promised merchandise. I would most definitely have cancelled my order, had I been given the option ahead of time. At this point, I sent another email stating all of this and requesting to at least change the shipping addresses for my items, since the family members they were intended for were no longer in town. The items now needed to be shipped directly to their homes instead of to me. I felt that this was the VERY LEAST the company could do. I received an email requesting my phone number and saying that they would call me to resolve the issue. I never received a call. I emailed them several more times requesting a call or at least an attempt from them to resolve the issue or change the shipping addresses. Again, I never heard back from them. I finally received my items in mid-January and, of course, had to spend extra money to ship them to the family members. I feel that this was handled about as poorly as possible and am extremely unhappy with the lack of customer service.Desired Settlement: I would like to be compensated, in some way, for the extra money that had to be paid in order for my items to be shipped to the recipients, as well as for the extra frustration and inconvenience that resulted from the company's inability to follow through on their guarantees. Whether that be a refund of some or all of my money, or complimentary items from the company.

Business

Response:

Delivered 1/5 via USPS [redacted], 1/10 via USPS [redacted].

Review: I placed an order, and provided payment, with Morgann Hill Designs on November 26th. I have not received the item, and all attempts to get satisfactory customer service from them, have been futile.

I attempted to cancel my order with them, but my order is not showing up on my customer profile for some reason.

I have requested a full refund in the amount of $59.99 plus applicable tax.Desired Settlement: I would like my [redacted] account credited please.

Business

Response:

Delivered 3/2 via USPS [redacted].

Got a groupon for this company and placed an order on December 21. As of Febuary 6, 2016, I'm still waiting for my order. I've contacted and and they said they would look in to it. That was on feb. 1. Contacted groupon and they said to contact the company.

I placed my order 01 December. Website said 30 days to get my order. It is now 15 January and after multiple attempts, I can't get anyone to respond as to where my order is. At this point I don't believe they exist. The phone number doesn't work either.

Terrible service and experience with this company. I placed my order on Nov 18th and it was 2-4 weeks for orders to ship.... Well... my product JUST "shipped" on the 22nd of Dec and it didn't really even ship out yet. Morgann Hill just issued a tracking number but my product has not actually started travelling to me. Now, my in-laws will not have their gift in time for Christmas. Also, when I tried to ask about my order they gave me a canned response email. So rude and impersonal. They obviously couldn't handle being on Groupon. Also, seeing they did not ship in time I think I deserve at least a partial refund.

Review: I placed an order on November 30 for a product from this company. I was charged immediately for this product. My order number, by the way, is [redacted]. My order was placed before the date provided for guaranteed Christmas delivery.

I have not received this product. I have written to this company on several occasions without receiving a response. They do not provide phone contact information. On January 2, I received an automated email saying that my product was in "pre-shipment" stage and that I would receive tracking information within 7 days. I have heard nothing since.Desired Settlement: I honestly think the owners of this company deserve jail time and physical beatings. There are now numerous documented experiences just like mine regarding this company. I realize that you cannot provide my first choice of punishment, however.

Short of the floggings they deserve, I would just like the product that I ordered, assuming there is any quality at all to this product. Second choice is a full refund of my payment, which I will enact anyway through my credit card company if you are not successful in retrieving my product.

Business

Response:

USPS [redacted] delivered 1/29

Review: I purchased a voucher from [redacted] for a personalized sign on December 7, 2015. I placed an order ([redacted]) with Morgan Hill's designs for the sign on December 9, 2015. When I placed the order I had to pay an additional expense for shipping. I still have not received my order. I set up an account with Morgan Hill's designs so I could check on my order and email them. I have emailed Morgan Hill's designs on many occasions and have yet to receive a response. I received numerous automated responses stating that somebody would contact me within 24 hours however they have failed to respond. I contacted [redacted] regarding the issue and they provided me with a contact phone number. I have called the phone number provided many times and continue to receive an answering machine. I have left many messages with my contact information for them to call me back however they have failed to respond.Desired Settlement: I want my money back and for others to know Morgan Hills Designs is a corrupt, fraudulent company with terrible customer service and that they will be ripped off.

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Description: Home Decor, Accessories & Gifts - Online Retailer, Online Retailer, Wedding Supplies & Services

Address: 2446 Cades Way, Vista, California, United States, 92081

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Web:

www.morgannhilldesigns.com

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Shady, yet now dead: once upon a time this website was reported to be associated with Morgann Hill Design Center, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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