Morgann Hill Design Center

Review: I ordered gifts with Motgann Hill Designs on 11/8/2014 and those gifts were not mailed to me until 1/7/2015. That means I would have had to order my christmas gifts on Halloween in order for them to arrive on time. Moving on, since 12/22/14 I have been submitted six help tickets trying to speak with a representative. As of today I have still not gotten in touch with anyone. On 1/30/15 I was told that my phone number had been forwarded and I would hear from someone in 3-5 business days. It has now been 11.

Business

Response:

Delivered 1/5 via USPS [redacted], 1/7 via USPS [redacted]

Review: We had purchased four custom cutting boards that were advertised through " [redacted] " for Morgann Hill Designs on December 1, 2014. Order #'s [redacted] & [redacted]. We have had no communication from this company regarding the products purchased, and we have attempted to contact them through their customer contact forms. The telephone number listed is no longer in service.Desired Settlement: We would like a full refund or the products purchased.

Business

Response:

USPS [redacted] + [redacted] delivered 1/16, USPS [redacted] delivered 1/17, USPS [redacted] delivered 1/24

Review: We got a groupon deal through this company selling personalized cutting boards in Nov 2014. We decided to get one for us and one as a gift. Morgann hill had a guarantee that if the cutting boards were ordered before December 5 2014 they would arrive before Christmas. The gift cutting board was for someone coming to visit us from another province in early January so we felt the cutting board would arrive in plenty of time. This was the first issue we had because as time got closer the cutting boards were not shipped. I emailed them asking when they expect them to be shipped and they responded saying they were hoping to get them all done before Dec 24th. We did not receive the cutting boards until January 19th and January 22nd. The person we were getting the cutting board for had come and gone so we had to pay $15 to ship the cutting board to them.

The major issue I am having is Morgann hill shipped the cutting boards separate. When they labeled each package the label stated there were 2 cutting boards in each package with a total value of $119.98 on each package. So anyone looking at each package would think there were 2 cutting boards in each package when there was actually only 1 in each with a value of $59.99 each. When the packages went through customs they both got tagged with duty accordingly. This means I paid duty on 4 cutting boards instead of just 2. I paid an extra $27.13 in duty.I contacted Morgann hill several times. They have yet to follow through with what they said they will do. They said there were going to send me an amended packing slip so I could get that money back. I have been contacting them every week or 2 since I got the cutting boards and now they are completely ignoring me. All I am asking for is a refund of $27.13 in the extra duty I paid however I feel with the length of time to fix this issue and the fact they won’t even talk to me anymore they should refund the extra shipping I paid as well due to the fact they made a promise and failedDesired Settlement: I would like a check from them for a minimum of $27.13 (the extra duty I paid) however since they are ignoring me I feel like I am also owed the addition $15 in extra shippping I paid to get the cutting board to who it was for after they failed to come thought on their promise of getting it to us on time.

Review: I purchased a Groupon for Morgann Hill Designs and placed my order at the Morgann Hill website for one of their products on January 16, 2015. On that date, my order status said "awaiting fulfillment." I have checked it several times since then and the order status remains unchanged. I tried to reach Morgann Hill two times via their website messaging service. It said I should receive a response within 24 hours. I never received a response and it has been several days to weeks since I sent those messages. I contacted Groupon to let them know the issue and they provided me with the company's telephone number. I called several times and there was no answer. I left a message almost one week ago and never heard back. I paid the company $9.99 for shipping for my product and paid Groupon $29.00 for Morgann Hill's advertised product that has never shipped. I cannot even find out the status on my product. I would like a full refund from Morgann Hill Designs.Desired Settlement: I paid Morgann Hill $9.99 for shipping of my product and paid Groupon $29.00 for Morgann Hill's advertised product that has never shipped. I would like a full refund from Morgann Hill Designs immediately.

The customer service and delivery service are terrible. I ordered a custom piece a week prior to the "deadline" for Christmas delivery. For three weeks now, my status is "pending shipment." When I submitted a "ticket" (the only way to contact the company) via the website, it took me sending 3 tickets, one ticket every 2 days, and contacting Groupon, for them to respond. The response I received did not address any of my questions (sent 7 days prior to Christmas). 1. Am I going to receive my order prior to Christmas. 2. If I don't receive it prior to Christmas, am I going to get a refund? The response was that they are a SMALL business and they have been overwhelmed with orders since they offered a Groupon. These small businesses need to be able to deliver what they say they will do and need to realize that a Groupon will significantly increase orders and they need to be able to handle it.

I purchased 2 monogram wall mounted items On October 14. I received them on December 26. They are of such bad quality that I wouldn't hang them in the garage, much less my home. The wood is very thin and rough, the paint is dull and is slopped all over the back of the piece. I tried to get in touch with this company, but could not get a phone number or email address. Since I did purchase the through Living

Social and made attempts to reach the seller, I was refunded my money. Now I know to look for reviews BEFORE I commit to buy.

I can't believe how many of us have the same issues with Morgann Hill. They should not be in business. There is no phone number for contact and they do not reply to emails. I had to get Groupon involved to get an answer from Morgann Hill to a question on the monograming before I could even place my order. And although I ordered two cutting boards in November and they said they would arrive for Christmas, they did not even arrive for New Year's, I finally got my two EXPENSIVE cutting boards, the end of January. They were stuffed into an envelope, they look so cheap; looks like they were something I did when I was 7 year old and had a woodworking project and a 5 year old threw some stain on it.. I am ashamed to give them to the two people I ordered them for. I cannot suggest enough to people, do not use Morgann Hill Design Center. Inferior products, absolutely horrendous customer service, (no, I take that back, there IS NO CUSTOMER SERVICE, so how can one rate it !), their packaging is non existent, and even with a Groupon, they are overpriced. But the website product information looks nice. CONSUMERS BE AWARE !

I purchased a Groupon for two family signs in November and have not received the signs and am not getting a response from numerous attempts from questions on their website. It is not over 45 days after purchase, no communication and no signs. Unfortunately, many are posting the same complaints on social media as well.

I purchased a monogrammed sign from this company on 1-2-16. I have not received any confirmation on my order status and it is now 1-22-16. I have emailed the company twice And I keep getting a generic email not giving me any specific information on my order.

Review: On 10/08/14, I purchased a circular Monogrammed Wall Art piece via the Morgann Hill website ($22 + $9.99 shipping). The site promises delivery within 3-4 weeks. On 11/14/14, I still had not received it, and I contacted them via their online contact page to inquire about the order shipping time. I was given a ticket number ([redacted]) and the following standard "form" response: "Thank you for placing an order. As long as you received a confirmation email, rest assured we have your order in queue and it will be created & shipped within our lead time. Your order is nearing completion and will be shipped within the next 7-15 business days. You will receive a tracking number once your order has shipped."

As of 12/09/14, I still have not received my order nor have I received any correspondence or follow up from them. I have sent multiple requests via their contact page, as well as their numerous email addresses: VipCare, Support, and [email protected]. After each email, I receive an automated reply with the same message as above. When I attempted to call their office, the numbers are no longer in service (760-630-4488 and 760-451-6001).Desired Settlement: I would like the company to either deliver the promised product within the next 15 business days AND refund the $9.99 shipping fee. If that cannot be accommodated within the 15 day timeframe, I would like a full refund ($22 + $9.99). Thanks!

Business

Response:

USPS [redacted] delivered 1/3

Review: I ordered a product from this company on 11/25/14 and still have not received it. The USPS tracking number they give is not a trackable number through USPS. I have tried unsuccessfully to contact the customer service dept with no responses from them. This was supposed to be a Christmas gift & I still don't have it. I would like to know where this product is and a refund of shipping charges as this has obviously has not arrived as promised.Desired Settlement: I would love to receive the product but I would also like a refund of shipping charges. I have no idea where this item is & neither does USPS.

Business

Response:

USPS [redacted] delivered 1/8

Review: I purchased a deal through [redacted] for a monogram wall hanging on October 2, 2014. I ordered my item through Morgan Hill Designs on October second and paid the $9.99 shipping fee. The ordering process explained that it would take 30-45 days for my item to be shipped. I was fine with that when I submitted by order. After waiting seven weeks for my item to arrive, I began attempting to contact Morgann Hill Designs. The phone number listed on their website went unanswered after many tries. I proceeded to submit a ticket through their website to find the status of my order. On November 24, I received an email saying that my order "is nearing completion & will be shipped within the next 5-10 business days-- it has just been painted & is currently in the packing stage for shipping." Later that day I receive another email saying that my order has shipped and provided a tracking number. I was happy that it seemed my order was really coming. This was clearly a lie since I still do not have my product. I sent another email on December 21 asking for my item, and received a form email saying that the majority of orders will be fulfilled by December 24. My order, unfortunately, was not fulfilled. It has now been 14 weeks. They've received their money. Now where is my product???Desired Settlement: I'm not really interested in a refund, I just want the product I purchased 14 weeks ago.

Business

Response:

USPS [redacted] delivered 1/26

Review: I purchased two [redacted] for cutting boards through Morgann Hill Designs. The terms of the [redacted] said to expect 2-4 weeks for delivery. I placed these orders on 11/30/2014. I have sent multiple emails to check on the status of my order, only to be answered with generic emails they're sending to multiple clients (as I've seen on the Revdex.com's very website in other client complaints). I have tried to get some answers on when to expect my order, as the 2-4 weeks (and the Christmas holiday they were gifts for) have come and gone. I have tried to call both numbers I can find (also, only found on Revdex.com's website) and one is disconnected and the other just rings and then disconnects me. I've tried to reach out via their facebook page and they've changed the settings so that you can't message them, or post on their facebook wall; you can only comment on pictures they've shared. Those comments then get deleted with no resolution. I'm absolutely at my wits end, this has been incredibly frustrating. I have reached out to [redacted] and they have initiated the refunds of both my [redacted] purchases but they obviously can't do anything about the two $9.99 shipping fees I was charged for both orders. My not being able to contact this company AT ALL has pushed me to the point of filing this complaint, in the hopes the Revdex.com has more clout than Morgann Hill's clients. Pulling all forms of communication from your clients, except submitting a meaningless ticket that never gets answered, is absolutely unacceptable and I am incredibly surprised this company is still able to be in business and has not been investigated!Desired Settlement: I would like to be contacted by this company. As a consumer I feel it is my right to be able to communicate with the merchant who so quickly took my money, in some way, shape or form. I would also like a refund for both $9.99 shipping fees I was charged. Since to date, none of my three cutting boards have even been shipped (per Morgann Hill's website), refunding shipping fees shouldn't be difficult.

Business

Response:

USPS [redacted] delivered 1/17, USPS [redacted] delivered 1/15, USPS [redacted] delivered 1/20

Review: I placed an order through a [redacted] purchase on December 5th, it is now February 2nd and I STILL have not received my ordered product. I ordered this for a wedding in January and I am so embarrassed that I have yet to give them their gift. I have contacted them several times and have just been told they are backlogged and that my item will be shipped out shortly, that was two weeks ago. I have already asked [redacted] to get involved and htey have but I am asking the Revdex.com to get invovled because I have not recieved my item and I want my money back for shipping.Desired Settlement: I would like my item but I dont know if I will ever get it. If I do I would still like the cost of the shipping as teh item was not sent to me as promised.

Business

Response:

Customer requested cancellation 2/2, Shipping refunded 2/2, Customer directed to contact [redacted] for voucher refund

Review: just wanted to share what a horrible experience it was ordering from Morgann Hill. The original [redacted] advertisement said 2-3 weeks to shipment, so a supposed Christmas gift never arrived. Shipping was extra, even though that wasn't disclosed, but once the [redacted] is purchased I was stuck. You have no customer service number, email and a ticket I opened went 2 weeks with no reply. I ended up getting [redacted] involved. My order finally arrived 7 weeks later and it does not look like the original picture. And the day after it is delivered I get an email that says it is in preshipment status. Wow, just wow. No customer service. I'm surprised the state doent close this business down given all the complaints listed against it.Desired Settlement: I would like a refund at least of the shipping cost.

Business

Response:

Delivered 1/20 via USPS [redacted].

Review: I purchased from this company on November 30, 2014 as a Christmas gift for a family member. At the time, the company advertised 2-3 week turn around on the products being offered. I waited until Dec 22nd and attempted to contact them asking about my order. I got no reply via email and the phone number they have listed on their webpage (and here on the Revdex.com site) is no longer an active number. On January 9, 2015 I finally got a reply, (which I will post below) saying "I missed the fine print and would receive my order in early January." To this date, I still have not gotten my order, or a refund for it (as requested in my last email) or any sort of reply AGAIN. I attempted to google a phone number or some means to contact Morgann Hill and all I found were pages upon pages of unhappy people like myself that never got the orders they paid for. They have no legitimate business number or any way for customers to get in touch other than a "contact us" button on their webpage that obviously does not work. This company needs to be shut down. It's a crime to take money for items you claim to make or sell and not follow through with the contract.

My only email from them:

Thank you again for your order. I do see you placed your order on 11-30. I am sorry but perhaps you might have missed the fine print when ordering? Orders placed on and after 11-30 are not guaranteed for Christmas delivery, we apologize. Rest assured we are working around the clock to ship orders and your order will arrive to you in early January per our 4 week lead time. Thank you again. [redacted]Desired Settlement: A refund would be appreciated, but I will not hold my breath. Thieves don't usually refund. It would be great, to see this company forced to comply with the law.

Business

Response:

Code refunded by Groupon, Order delivered 1/20 via USPS [redacted].

Review: I placed an order with this company on November 29, 2014 for a cutting board. My credit card was also charged a $9.99 shipping fee approximately two days later. I have not yet received this product. It appears that a shipping label was created weeks ago, however it is still in "pre-shipment." I contacted the company over one month ago to express my dissatisfaction. I have still not received my product. The company does not have a phone number and is difficult to reach. Please assist. IDesired Settlement: I would like to receive the product and receive some type of compensation. This is absolutely ridiculous and the worst company I have ever done business with.

Business

Response:

Corrected order delivered 2/27 via USPS [redacted].

Review: I placed an order with Morgann Hill Designs on November 3, 2014 using a [redacted] deal. Morgann Hill Designs stated that the delivery of the product would take 2-4 weeks. Since I needed this as a Christmas present, I ordered it early so it would get here in time. After six weeks had gone by, I attempted to call the company but there is no working phone number for them. I then attempted to email them but the only way to do this was to submit a "ticket" for assistance. Still heard nothing from them. I then posted my inquiry about my order on their [redacted] several times, only to have all of my questions and comments deleted from their page. I wish Morgann Hill Designs spent more time getting my order mailed than it did removing my inquiries from social media. I filed a complaint with [redacted] about the bad delivery service and horrible customer service of a company that they had promoted. The company sent out a generic email on December 21st asking for patience. They never responded directly to my inquiries, nor did I ever receive a phone call/[redacted] message back.

I finally received the item I'd ordered in November on Saturday, January 10, 2014, more than two months after I'd placed the order. I was sorely disappointed. The quality and workmanship of the item didn't even come close to the stated value on Morgann Hill's website. I understand that a company may experience a high demand for products around the holidays; however, a delivery time that was twice as long as advertised is not acceptable. Although this was mainly a delivery issue, I'd like to also complain about the product quality and customer service, of which there is none at Morgann Hill Designs.Desired Settlement: Morgann Hill Designs should have to change their advertising practices and be honest about how long delivery of their products should take. They should also get a working phone so that customers can get in touch with them.

Business

Response:

USPS [redacted] delivered 1/10

Review: This company did not deliver the product ordered and deliberately lied to me about its promise to resend. I ordered through a [redacted] deal on November 2, 2014. On December 12, I enquired via e-mail and the response said most orders ship in 4 weeks and It’s on its way. On Dec 17th, I received an email saying the order was in "pre-shipping" and provided me with a tracking number. It gave a delivery date of 22 Dec. After Christmas I to tried to contact the company but got no response. I finally got through via e-mail and received this response,

“Thank you for contacting us regarding your order. We sincerely apologize for the inconvenience and delays. I see according to your tracking number it appears your order should have been received. We are working very closely with our local Post Office to rectify this issue. If your tracking number does not update within five business days, please let us know and we will reship your order. Thank you kindly!”

I manually entered the tracking number in the USPS web site. It came up as the package had left the facility in Fallbrook, CA on December 18 with an ETA of December 22. I filed a lost package tracking with USPS. A few days later the tracking number was cancelled and no definite answer from the post office. I have sent over 10 e-mails to the company. The last communication came in Jan when Morgann Hill asked me to wait another five business days to track the package and then they would remake my order. After five business days I sent them an e-mail and have not received any relay from them despite three more e-mails sent by me. I also complained to [redacted] who seemed to side with Morgann Hill. This is another company that could care less about their customers. I went back and forth with [redacted]’s customer service based in India. They could not even get a hold of Morgann Hill. We all have a case for mail fraud which I am also going to pursue plus a Revdex.com complaint with [redacted].Desired Settlement: This company needs to make good on it's delivery promise. Not certain if they are capable of conducting their business ethically. Revdex.com needs to look into fraud charges and legal action. At the very least I would like a cash refund for my order.

Business

Response:

Delivered 2/23 via USPS [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

There was no response attached to this message. This is a broke systems left to deal with broke companies. yet I see this company continue to sucker in more people on [redacted] who continues to sell more of their over priced crap.

Regards,

Review: 10/24/2014 - My order was placed (Order# [redacted]).

12/30/2014 - Damaged upon arrival - item finally arrived (wooden monogram) was broken.

12/30/2014 - I immediately filed a "ticket" with Morgann Hill customer service via their website (ticket#[redacted]) date/time 12/30/2014 2:14 pm EST. I received no reply from Morgann Hill customer service.

01/07/2015 - Resubmitted a second ticket (ticket# [redacted]) to Morgann Hill Customer Service. Due to excessive delays, poor customer service and inferior product. I requested a refund. I informed them that this was my second time filing an ticket with them and included the original ticket number in my filing. New ticket included the previous ticket number for their reference.

02/08/2015 - I sent email to Morgann Hill expressing my dissapointment with their customer service and again requested a refund.

02/23/2015 - Filing complaint wit Revdex.com requested a refund of 69.99 for my transaction with Morgann Hills Design.Desired Settlement: Refund of 69.99 (NOT a credit with the company)