Sign in

Morgann Hill Design Center

Sharing is caring! Have something to share about Morgann Hill Design Center? Use RevDex to write a review
Reviews Morgann Hill Design Center

Morgann Hill Design Center Reviews (814)

Review: We had purchased four custom cutting boards that were advertised through " [redacted] " for Morgann Hill Designs on December 1, 2014. Order #'s [redacted] & [redacted]. We have had no communication from this company regarding the products purchased, and we have attempted to contact them through their customer contact forms. The telephone number listed is no longer in service.Desired Settlement: We would like a full refund or the products purchased.

Business

Response:

USPS [redacted] + [redacted] delivered 1/16, USPS [redacted] delivered 1/17, USPS [redacted] delivered 1/24

Review: I purchased a Groupon for Morgann Hill Designs and placed my order at the Morgann Hill website for one of their products on January 16, 2015. On that date, my order status said "awaiting fulfillment." I have checked it several times since then and the order status remains unchanged. I tried to reach Morgann Hill two times via their website messaging service. It said I should receive a response within 24 hours. I never received a response and it has been several days to weeks since I sent those messages. I contacted Groupon to let them know the issue and they provided me with the company's telephone number. I called several times and there was no answer. I left a message almost one week ago and never heard back. I paid the company $9.99 for shipping for my product and paid Groupon $29.00 for Morgann Hill's advertised product that has never shipped. I cannot even find out the status on my product. I would like a full refund from Morgann Hill Designs.Desired Settlement: I paid Morgann Hill $9.99 for shipping of my product and paid Groupon $29.00 for Morgann Hill's advertised product that has never shipped. I would like a full refund from Morgann Hill Designs immediately.

Review: I ordered gifts with Motgann Hill Designs on 11/8/2014 and those gifts were not mailed to me until 1/7/2015. That means I would have had to order my christmas gifts on Halloween in order for them to arrive on time. Moving on, since 12/22/14 I have been submitted six help tickets trying to speak with a representative. As of today I have still not gotten in touch with anyone. On 1/30/15 I was told that my phone number had been forwarded and I would hear from someone in 3-5 business days. It has now been 11.

Business

Response:

Delivered 1/5 via USPS [redacted], 1/7 via USPS [redacted]

Review: November 3rd I purchased a [redacted] for 2 monogram products. The same day I set my order through the MHD website, and received my confirmation with an estimated delivery date of 2-4 weeks. December 18th I got an email stating my order was in pre-shipment, with a tracking number stating my order would arrive by December 22nd. I had not received it by the 22nd, however I allowed a couple days before contacting the company due to the busy holiday shipping season. Dec 25th I sent an email stating I hadn't gotten my package. Dec 27th they replied saying "So terribly sorry for any and all delays, if your tracking does not update again by mid week please let us know, we will immediately ship you a new order." Dec 31st the order had not updated, I emailed them informing them of this, and got no response. I have sent emails on the following days: Jan 6, Jan 8, Jan 13, Jan 15, Jan 17, Jan 20, Jan 21. (Jan 21 email specifically stated that if not resolved by Jan 24 I would file a Revdex.com complaint) I have received 2 responses, both saying someone would contact me, and no one has. I have also started upwards of 5 "tickets" on their online site. Unfortunately they have closed all of them so I cannot track when I submitted them. I have also contacted [redacted] about this matter on Jan 21. [redacted]'s response was on Jan 24 stating they have contacted MHD and should contact me within 3 days. To summarize, the company has NOT provided me with my purchases, ($60+ worth) and have failed to respond to my complaints and fix the situation.Desired Settlement: My desired settlement is more than just a delivery of order. I want what I ordered, but more this company needs to be held responsible for not providing their services after payment has been made, but also held responsible for failing to respond to their customers. I searched the MDH facebook page, and there are more than 5 other customers who are desperate to get their products as well, it is clearly a common trend for this company to take money from people and not give them their items OR respond to their emails. Completely unacceptable. I feel a delivery of my order, and compensation for my hardship is fair.

Business

Response:

Delivered 2/2 via USPS [redacted], Delivered 2/3 via USPS [redacted]

Review: I placed an order with this company on November 29, 2014 for a cutting board. My credit card was also charged a $9.99 shipping fee approximately two days later. I have not yet received this product. It appears that a shipping label was created weeks ago, however it is still in "pre-shipment." I contacted the company over one month ago to express my dissatisfaction. I have still not received my product. The company does not have a phone number and is difficult to reach. Please assist. IDesired Settlement: I would like to receive the product and receive some type of compensation. This is absolutely ridiculous and the worst company I have ever done business with.

Business

Response:

Corrected order delivered 2/27 via USPS [redacted].

Review: I purchased from this company on November 30, 2014 as a Christmas gift for a family member. At the time, the company advertised 2-3 week turn around on the products being offered. I waited until Dec 22nd and attempted to contact them asking about my order. I got no reply via email and the phone number they have listed on their webpage (and here on the Revdex.com site) is no longer an active number. On January 9, 2015 I finally got a reply, (which I will post below) saying "I missed the fine print and would receive my order in early January." To this date, I still have not gotten my order, or a refund for it (as requested in my last email) or any sort of reply AGAIN. I attempted to google a phone number or some means to contact Morgann Hill and all I found were pages upon pages of unhappy people like myself that never got the orders they paid for. They have no legitimate business number or any way for customers to get in touch other than a "contact us" button on their webpage that obviously does not work. This company needs to be shut down. It's a crime to take money for items you claim to make or sell and not follow through with the contract.

My only email from them:

Thank you again for your order. I do see you placed your order on 11-30. I am sorry but perhaps you might have missed the fine print when ordering? Orders placed on and after 11-30 are not guaranteed for Christmas delivery, we apologize. Rest assured we are working around the clock to ship orders and your order will arrive to you in early January per our 4 week lead time. Thank you again. [redacted]Desired Settlement: A refund would be appreciated, but I will not hold my breath. Thieves don't usually refund. It would be great, to see this company forced to comply with the law.

Business

Response:

Code refunded by Groupon, Order delivered 1/20 via USPS [redacted].

I can't believe how many of us have the same issues with Morgann Hill. They should not be in business. There is no phone number for contact and they do not reply to emails. I had to get Groupon involved to get an answer from Morgann Hill to a question on the monograming before I could even place my order. And although I ordered two cutting boards in November and they said they would arrive for Christmas, they did not even arrive for New Year's, I finally got my two EXPENSIVE cutting boards, the end of January. They were stuffed into an envelope, they look so cheap; looks like they were something I did when I was 7 year old and had a woodworking project and a 5 year old threw some stain on it.. I am ashamed to give them to the two people I ordered them for. I cannot suggest enough to people, do not use Morgann Hill Design Center. Inferior products, absolutely horrendous customer service, (no, I take that back, there IS NO CUSTOMER SERVICE, so how can one rate it !), their packaging is non existent, and even with a Groupon, they are overpriced. But the website product information looks nice. CONSUMERS BE AWARE !

Review: On 10/08/14, I purchased a circular Monogrammed Wall Art piece via the Morgann Hill website ($22 + $9.99 shipping). The site promises delivery within 3-4 weeks. On 11/14/14, I still had not received it, and I contacted them via their online contact page to inquire about the order shipping time. I was given a ticket number ([redacted]) and the following standard "form" response: "Thank you for placing an order. As long as you received a confirmation email, rest assured we have your order in queue and it will be created & shipped within our lead time. Your order is nearing completion and will be shipped within the next 7-15 business days. You will receive a tracking number once your order has shipped."

As of 12/09/14, I still have not received my order nor have I received any correspondence or follow up from them. I have sent multiple requests via their contact page, as well as their numerous email addresses: VipCare, Support, and [email protected]. After each email, I receive an automated reply with the same message as above. When I attempted to call their office, the numbers are no longer in service (760-630-4488 and 760-451-6001).Desired Settlement: I would like the company to either deliver the promised product within the next 15 business days AND refund the $9.99 shipping fee. If that cannot be accommodated within the 15 day timeframe, I would like a full refund ($22 + $9.99). Thanks!

Business

Response:

USPS [redacted] delivered 1/3

Review: I placed an order with Morgann Hill Designs on 11/24/15. They charged my credit card but I have yet to receive the product I ordered. I have filled out 3 customer support forms on their website and have gotten no response. My order number for the product I ordered is [redacted].Desired Settlement: I would actually like 2 things from the company. 1. A personal phone call in response to my customer service request and 2. Prompt delivery of the item I ordered. If prompt delivery cannot be done I expect an immediate credit to my account.

Review: I ordered two Cork Keepers with personalized information on 11/13/15. Before the items were shipped I contacted customer support to confirm ship date and to change delivery address but no response was received other that than acknowledging receiving my email and I should receive a response "usually within 24 hour". That didn't happen. once I received the package from Morgann Hill Designs only one item was received. I notified customer support of the issue but still not reply. they have made no attempt as of 1/7/16 to respond to any messages or make contact with me regarding the issue.Desired Settlement: Deliver the missing item that was ordered ASAP or submit a refund for the missing item.

Review: just wanted to share what a horrible experience it was ordering from Morgann Hill. The original [redacted] advertisement said 2-3 weeks to shipment, so a supposed Christmas gift never arrived. Shipping was extra, even though that wasn't disclosed, but once the [redacted] is purchased I was stuck. You have no customer service number, email and a ticket I opened went 2 weeks with no reply. I ended up getting [redacted] involved. My order finally arrived 7 weeks later and it does not look like the original picture. And the day after it is delivered I get an email that says it is in preshipment status. Wow, just wow. No customer service. I'm surprised the state doent close this business down given all the complaints listed against it.Desired Settlement: I would like a refund at least of the shipping cost.

Business

Response:

Delivered 1/20 via USPS [redacted].

Review: I ordered a product (#[redacted]) on 11/21/2015, with a groupon, I ordered and was informed that it would take 45 days. It is past the 45 day time frame and I don't have the product (a Medium 11.25"x9.25" Personalized Cork Keeper - Morgann Hill Designs) or any shipping information. I have contacted them at least 4 times via their online contact form, since no phone number is available and have not received an answer on my order.Desired Settlement: I either want my ordered product or a full refund with the company and [redacted].

Review: I placed an order through a [redacted] purchase on December 5th, it is now February 2nd and I STILL have not received my ordered product. I ordered this for a wedding in January and I am so embarrassed that I have yet to give them their gift. I have contacted them several times and have just been told they are backlogged and that my item will be shipped out shortly, that was two weeks ago. I have already asked [redacted] to get involved and htey have but I am asking the Revdex.com to get invovled because I have not recieved my item and I want my money back for shipping.Desired Settlement: I would like my item but I dont know if I will ever get it. If I do I would still like the cost of the shipping as teh item was not sent to me as promised.

Business

Response:

Customer requested cancellation 2/2, Shipping refunded 2/2, Customer directed to contact [redacted] for voucher refund

Review: I bought a [redacted] to use on their wesite November 15th, purchased a wine cork box the same day. Got a confirmation email from them acknowledging my order and have heard NOTHING since. It is now December 18th, and this was supposed to be a Christmas gift. I sent an email on December 2nd asking the status of my order, and got a reply back on December 5th saying they have a 30-45 day turn around period and to rest assured if my order was placed before November 24th because it would arrive in time for Christmas. NOT! I sent a SECOND email yesterday (December 17th) in an attempt to ask for my order status, stating that this was a Christmas gift that I thought I had ordered in plenty of time. I also said that I would be traveling for Christmas and would not have time to sit and wait by my mailbox for this order to arrive. I asked for either the order to be shipped that day with a tracking number provided or a refund, because they stated that I would have my order before Christmas because it was placed before November 24. Their "customer service ticket" says that they have a 24 hour response time… But I still have not heard anything. This company has already been paid by me twice once there a [redacted] and once on their website to use the [redacted] I feel as if I have been ripped off because they have taken my money and do not respond to my emails and have not sent me the merchandise I ordered.Desired Settlement: Ultimately I wanted my order to arrive so that I could give it to a family member at Christmas. If I can get my order by December 23 I would be satisfied, but I feel as if that is impossible at this point. I now have to go out and spend additional money for a new gift, so I would like a refund back from this company.

Review: I ordered a personalized item on Nov. 14th and have not received any update or status of the item. I've tried contacting the company by email and phone with no response. Order #[redacted] - [redacted]Desired Settlement: I would really like to receive this or refund my money.

I purchased 2 monogram wall mounted items On October 14. I received them on December 26. They are of such bad quality that I wouldn't hang them in the garage, much less my home. The wood is very thin and rough, the paint is dull and is slopped all over the back of the piece. I tried to get in touch with this company, but could not get a phone number or email address. Since I did purchase the through Living

Social and made attempts to reach the seller, I was refunded my money. Now I know to look for reviews BEFORE I commit to buy.

The customer service and delivery service are terrible. I ordered a custom piece a week prior to the "deadline" for Christmas delivery. For three weeks now, my status is "pending shipment." When I submitted a "ticket" (the only way to contact the company) via the website, it took me sending 3 tickets, one ticket every 2 days, and contacting Groupon, for them to respond. The response I received did not address any of my questions (sent 7 days prior to Christmas). 1. Am I going to receive my order prior to Christmas. 2. If I don't receive it prior to Christmas, am I going to get a refund? The response was that they are a SMALL business and they have been overwhelmed with orders since they offered a Groupon. These small businesses need to be able to deliver what they say they will do and need to realize that a Groupon will significantly increase orders and they need to be able to handle it.

Review: 10/24/2014 - My order was placed (Order# [redacted]).

12/30/2014 - Damaged upon arrival - item finally arrived (wooden monogram) was broken.

12/30/2014 - I immediately filed a "ticket" with Morgann Hill customer service via their website (ticket#[redacted]) date/time 12/30/2014 2:14 pm EST. I received no reply from Morgann Hill customer service.

01/07/2015 - Resubmitted a second ticket (ticket# [redacted]) to Morgann Hill Customer Service. Due to excessive delays, poor customer service and inferior product. I requested a refund. I informed them that this was my second time filing an ticket with them and included the original ticket number in my filing. New ticket included the previous ticket number for their reference.

02/08/2015 - I sent email to Morgann Hill expressing my dissapointment with their customer service and again requested a refund.

02/23/2015 - Filing complaint wit Revdex.com requested a refund of 69.99 for my transaction with Morgann Hills Design.Desired Settlement: Refund of 69.99 (NOT a credit with the company)

I purchased a monogrammed sign from this company on 1-2-16. I have not received any confirmation on my order status and it is now 1-22-16. I have emailed the company twice And I keep getting a generic email not giving me any specific information on my order.

Review: This company did not deliver the product ordered and deliberately lied to me about its promise to resend. I ordered through a [redacted] deal on November 2, 2014. On December 12, I enquired via e-mail and the response said most orders ship in 4 weeks and It’s on its way. On Dec 17th, I received an email saying the order was in "pre-shipping" and provided me with a tracking number. It gave a delivery date of 22 Dec. After Christmas I to tried to contact the company but got no response. I finally got through via e-mail and received this response,

“Thank you for contacting us regarding your order. We sincerely apologize for the inconvenience and delays. I see according to your tracking number it appears your order should have been received. We are working very closely with our local Post Office to rectify this issue. If your tracking number does not update within five business days, please let us know and we will reship your order. Thank you kindly!”

I manually entered the tracking number in the USPS web site. It came up as the package had left the facility in Fallbrook, CA on December 18 with an ETA of December 22. I filed a lost package tracking with USPS. A few days later the tracking number was cancelled and no definite answer from the post office. I have sent over 10 e-mails to the company. The last communication came in Jan when Morgann Hill asked me to wait another five business days to track the package and then they would remake my order. After five business days I sent them an e-mail and have not received any relay from them despite three more e-mails sent by me. I also complained to [redacted] who seemed to side with Morgann Hill. This is another company that could care less about their customers. I went back and forth with [redacted]’s customer service based in India. They could not even get a hold of Morgann Hill. We all have a case for mail fraud which I am also going to pursue plus a Revdex.com complaint with [redacted].Desired Settlement: This company needs to make good on it's delivery promise. Not certain if they are capable of conducting their business ethically. Revdex.com needs to look into fraud charges and legal action. At the very least I would like a cash refund for my order.

Business

Response:

Delivered 2/23 via USPS [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

There was no response attached to this message. This is a broke systems left to deal with broke companies. yet I see this company continue to sucker in more people on [redacted] who continues to sell more of their over priced crap.

Regards,

Check fields!

Write a review of Morgann Hill Design Center

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Morgann Hill Design Center Rating

Overall satisfaction rating

Description: Home Decor, Accessories & Gifts - Online Retailer, Online Retailer, Wedding Supplies & Services

Address: 2446 Cades Way, Vista, California, United States, 92081

Phone:

Show more...

Web:

www.morgannhilldesigns.com

This site can’t be reached

Shady, yet now dead: once upon a time this website was reported to be associated with Morgann Hill Design Center, but after several inspections we’ve come to the conclusion that this domain is no longer active.



Add contact information for Morgann Hill Design Center

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated