Morgann Hill Design Center

Review: I placed an order on November 26th, which I still have yet to receive (despite providing payment in full). This company does not have a phone number where you can reach them, and when I email them, all I receive is a generic response stating that they are busy. They provide NO customer service at all, and are doing their customers a disservice by offering products and requesting payment for these products- when they have no intention of delivering them (or even getting on the phone with a customer!). The most recent email I received was on 12/18, saying that my order was in "pre-shipment" and I would have an update within 7 days. Here we are on December 30th, with no update. I have sent multiple emails, or "tickets" as they call them, and I still have no answers. I will never do business with this company again and others should know about their complete lack of customer service before ordering ANYTHING from them! I certainly understand that turnaround times can vary, but the lack of customer service is what is so completely unacceptable. This company should have stopped taking orders if they were too overwhelmed to even respond to existing customers.Desired Settlement: I want the product shipped- via overnight mail. I also want a refund for my shipping charges.

Business

Response:

USPS [redacted] delivered 1/23, Code refunded by [redacted]

Review: I placed an order with Morgann Hill Designs through their website on 11/26/14 at 9:44am EST. The website stated that all orders received prior to 2:00pm would be guaranteed for Christmas delivery. I received an email confirmation of my order (including the date and time the order was received) at 9:45am on 11/26/14. I ordered a cutting board as a Christmas present for my brother in law fully expecting to receive it in time for Christmas.

On 12/23/14, I received an email from Morgann Hill Designs stating my order was completed and was in the "pre-shipment" process. The email stated that I needed to wait a full 7 days before tracking the shipment due to the pending packing and pick up. I immediately responded to the email because I was shocked that I would not have the gift in time for Christmas as they guaranteed. I was provided with a USPS tracking number.

As of today (1/1/15), that tracking number is invalid. When I enter it into the USPS tracking system I get a notice that the tracking number does not indicate receipt by USPS or the actual mailing date. The tracking number is a notice from Morgann Hill Designs to USPS to expect a package for mailing.

I have made several attempts to contact this company. I have opened two tickets on their website to inquire on the shipment status and I have sent 4 emails. The only response I have received are generic "thank you for your business" responses. There is no customer service number listed on their website and they state to send an email asking for a phone call if one is needed. I sent two emails requesting a call on 12/27/2014 and 12/29/2014 and I have yet to receive a phone call.

This company has extremely poor customer service and has not honored their guarantee on product delivery. Needless to say this ruined the Christmas present for my brother in law as well. I notified the company I would be filing a complaint with Revdex.com on 12/27 and 12/29 and they have not responded to me.Desired Settlement: The portion of the order paid for on my credit card was for the shipping cost of $9.99. I paid for the cutting board order using a [redacted] that I purchased. I have also filed a complaint with [redacted] against Morgann Hill Designs and will handle the refund of the cost of the cutting board through [redacted].

I want Morgann Hill Designs to refund me the $9.99 for the shipping cost. In addition, I would like a personal response from the company. What is most upsetting is that I have clearly followed all of their request to resolve this issue by opening tickets, by emailing for a phone call to which they have sent generic "thank you for your business" and "thank you for making our holiday season a success" emails. It is terrible customer service. One email I received actually stated that all orders placed prior to 12/5 has been delivered which is a flat out lie. I would like a personal apology from the company.

Business

Response:

USPS [redacted] delivered 1/7

Business

Response:

USPS [redacted] delivered 1/7

Review: I bought a [redacted] for a product from this company, paid for it, ordered off the website on 11/26. Was advised it would take around 30 days for order. On 12/24 I received an email stating that my order was in pre-shipment with a tracking number. USPS has no record of the tracking number it seems to be a false one. There is now a [redacted] page with people complaining about this company it's called Morgann Hill Truthful Customer Feedback Blog. I've sent them "tickets" through their customer service system on their website and they don't answer. The tracking number they gave me was [redacted]..... Anyone can get tracking numbers off of shipping labels.Desired Settlement: I want my order and I want it now. I understood that it would come right about new year's this is an anniversary gift for mid Jan for my parents.

Business

Response:

USPS [redacted] delivered 1/16

Review: I order a custom made monogrammed wall hanging on November 7, 2014. It was to be a Christmas gift. Today is January 8 and I have yet to receive it. When I look at the tracking information that was sent me, it merely says "expected delivery December 22" and "In transit". Morgann Hill Designs responded to a a couple emails I sent regarding delivery and when I can expect it. They even went so far as to ask me for my phone number so they could "reach out" to me to discuss my "concerns". Of course I'm concerned - I'm due a $60 monogrammed wall hanging! They don't answer any of my emails, I've tried calling using the only phone number I have (different than the one listed on the Revdex.com site) and still nothing. I'm sure they don't care that I'm out money and am just barely getting by as it is, but it would be nice to hear back. Wish I had checked Revdex.com before I ordered!!!Desired Settlement: I've told them several times I'd like my item or a refund. If my item is available and it's ready to ship, or it has already shipped as stated about 3 weeks ago when I look online, I'll take the item. Otherwise, I want my money back and some kind of retribution. We drew names for gifts for Christmas and the unlucky person who's name I drew got nothing!!!! I don't think that's right and I'd also like an apology. Believe me, I'm not expecting anything though - I've pretty much given up...

Business

Response:

Re-shipping order ASAP.

Review: I purchased Groupon for their business on 11/10/14 for 2 Family Custom Signs. They were both shipped on 12/23/2014. However one never arrived. Contacted USPS and they did a consumer investigation and could not dtermine what happened to it during shipment. I contacted Morgann Hills design on 1/6/2015 and after the seocnd contact attempt, they responded on 1/22/2015 and shipped the 2nd missing sign on 2/11/2015. When I received it, they sent me the Family sign that I already had and not hte 2nd one that I was missing. Plus the 2nd sign they sent me was incomplete. I emailed once again on 2/14/2015 of this issue and they never responded. I emailed them again on 3/6/2015 asking for a replacement or a refund. They have yet to respond. I have been very patient in theyr timeliness with responding to my emails and have had no avail. I have never had such an experience previously with online vendors.Desired Settlement: I would like the second sign completed ( Family Sign #2 (900025)) and shipped overnight for free since I have been waiting since November of 2014 to recieve it or a full refund.My Customer ID with their business is #[redacted]

Review: Purchased via a [redacted]. Sent in a customer service request for order status that went unanswered. Item finally shipped, a month late. Item arrived late and damaged. Item had typographical error on it. Item was of inferior quality. Received lame customer service form letter apologizing for lack of response and telling me I would not get an individual response to customer service requests.

I sent in a customer service request to remedy the poor quality. They have not answered the request. They have disconnected their phones so there is no way to contact them to attempt to remedy the situation.Desired Settlement: I desire a refund of my shipping costs. I desire a formal apology for the complete lack of customer service and unethical treatment. I additionally desire a formal apology for the terrible quality of and damage to the item. After this is completed to my satisfaction I desire no further contact from the company.

I ordered 2 cutting boards from them with a Groupon on December 1st 2014 and the packages arrived mid January (I was away at school so didn’t open it until now). Orders that were placed the day before mine were guaranteed to arrive before Christmas, so I figured mine would arrive before Christmas as well or at least by the end of December. Early January my status was still set to ‘processing’ so I sent them an email telling them so. A couple days after sending the email I checked my status and it was changed to ‘shipped’. I never received an email response from them until 3 weeks later saying that my account shows it was shipped.

When I came home from school yesterday to find the packages (that I was told by my family had arrived about 1.5-2 weeks ago) I was terrified. I had read the horrible reviews online AFTER placing my order and I was prepared for the worst. I had some hope, however, because each package was nestled in a bubble wrapped envelope. Inside each envelope was a beautiful cutting board done exactly the way I had asked. They are a bit smaller than I anticipated, but they are the expected thickness. The writing/designs are beautiful, centred, large enough, and spelled correctly. The type of woods are what I asked for. They are not smooth like I had imagined they would be, so I don’t know if they can actually be used as cutting boards but I bought them expecting them to be used mostly as decorations anyways. So for those of you still waiting for your package(s) there is still hope!

I also posted this review on theknot.com

In addition: For how likely I am to recommend this business, I gave them a 3 because even though my experience went well enough, all the other reviews make me nervous to recommend it.

I had the same experience as everyone else. I purchased a Groupon and ordered two family signs on November 11, 2014. These were to be Christmas gifts. They finally arrived on December 31, 2014 and they are so poor in quality. The board is just a piece of plywood with the front unsanded but painted white. The back is unpainted. The lettering is just stickers and they were applied unevenly and crooked.

Terrible service and quality of product.

Morgann Hill Designs will take your money and fail provide product. Their customer service incompetent and unresponsive. DO NOT use this business if you expect anything in return for your hard earned money.

Don't order from this company, their work is nothing like they state.

Ordered a wooden sign, took over 3 months to get it. It's a piece of crap. Was supposed to be hand painted letters, it was stick on lettering. The wood was a thin piece of plywood. They need to be shutdown!!

I am very dissatisfied with this Company!!!!!!!! I ordered 8 cutting boards on November 13th (Guarenteed for Christmas if ordered by November 19th). I have emailed them multiple times to confirm that we would receive it in time (Do not list a phone number). They promised I would receive it. I emailed them again on December 18th to confirm that I would be receiving them in the next few days as I have not received them or even a shipping email. They did not respond till December 21st saying that they would be shipped out that day. However they still have not been shipped out and it is December 23rd. So therefore they lied about guaranteeing me the cutting boards for Christmas and now I will not have 8 gifts for people. I am very upset and I will never use them again and I suggest you not either. if you do, give yourself 3 months apparently to get any gifts from them. Very unreliable company!!!

I purchased a sign that I intended to give as a Christmas gift on Nov. 17 through a Groupon. Morgann Hill Designs stated they needed an additional $8.99 for shipping, which I paid. They never shipped the gift. I tried to call them, as Groupon suggested, however they have disconnected their phone. I sent them an email and received a form letter thanking me for my patience with no explanation and no tracking info. Infuriating. After I figured out my trust had been taken advantage of (their website looked so legit!), I notified Groupon about their non-delivery and after several attempts on their behalf to resolve the problem, they offered me a refund in Groupon credit, which I gladly accepted.

Review: I ordered 2 custom mahogany cutting boards in 12/2/2014. Turn around time was supposed to be 3-4 weeks. On December 20th we received an email stated that due to high order volumes shipping was delayed and our order would be fulfilled by December 24th. When I talk my order on their website, it still says that it is processing. I have sent 6 emails (since you can not reach this company by phone) and have not received any response.Desired Settlement: All I am requesting is that we receive the products that were ordered and that someone contact us with details on when that will be.

Business

Response:

USPS [redacted] delivered 1/20, USPS [redacted] delivered 1/20

Review: I ordered a personalized piece of monogrammed wall art from Morgann Hill Designs on 10/31/14. I wanted this item for Christmas and the promise was delivery within 5 weeks. I finally received an email on 12/17 that my order was in pre-shipment and would be sent out within 1-7 days. I never received the order and sent in a Help Ticket on 12/31/14 and have not received a response.Desired Settlement: I would like my order delivered and a refund of the $9.99 shipping fee. This type of service is totally unacceptable.

Business

Response:

USPS [redacted] delivered 1/10

Review: Ordered product in October finally received it in January. Product quality was inferior. I emailed with the complaint they replied they handle on a case by case basis so I sent photos and complaint via email with no response. Item was to be a wooden monogram. Item I received came seriously late and was made from a cheap, thin flimsy basswood or the like, not much thicker than cardboard, paint was scratched and marred in several places, edges has exposed raw wood and no hanging hardware. I have complained to Morgann hill designs and [redacted]. Awful quality!!!Desired Settlement: I want a refund. This item is not worth the $29.00 I paid through [redacted]. If they want to send me a pre-paid shipping label, I will be happy to return it to them.

Business

Response:

Delivered 1/12 via USPS [redacted],

Review: I ordered a monogrammed wall hanging from Morgann Hill Designs)Oct. 7, 2014. It was a Christmas gift, that according to their shipping policy I should have had it within a month, in time for Christmas. I tried calling and emailing Morgann Hill Designs on several occasions. No one answered the phone, I tried almost daily from 11/12/14 until 1/23/15. I sent several emails starting 11/12/14 up through today 2/10/15 only a couple supposedly made it through into their email box, most were automatically returned/rejected to me. I did receive an email from them on 12/16/14 stating my order was in "pre-shipment" and I would have a tracking number within days, none came, again no one answered the phone or responded to my emails. I did NOT have the item for Christmas. I had gone through [redacted] initially and enlisted their help on 1/12/15, they told me they had contacted someone at Morgann Hill and that my order was being sent out within 24 hours. Nothing happened. On 1/23/15 Morgann Hill Designs finally sent me an email saying they would look into my order and I would have it within 7 to 10 days and that I would receive an email daily until I received my order to keep me posted, no other emails came...and neither did the item I paid for. It is now 2/10/15...WORST COMPANY I HAVE EVER DEALT WITH!Desired Settlement: Refund my money and shipping costs I prepaid for. I would like to know why I didn't get my item, what happened and why I was treated so poorly. An apology would be nice.

Business

Response:

Delivered 2/24 via USPS [redacted]

Review: I placed an order on November 21 for a cutting board that was meant to be a wedding gift. I got an email on 12/20/2014 that my cutting board was in pre-shipment. Every time I check the tracking number it still says it was picked up by request on December 21, and that the expected delivery date was Wednesday December 24. I've been in touch with the intended recipient (since it was supposed to be a wedding gift sent directly to their house), and they have still not received it (as of 1/20/2015).

So far I've submitted two issue tickets from their website (one on 1/5/2015 and 1/13/2015) and have yet to hear back at all. I've also contact USPS and they don't know where it is either and they told me to contact the company to get a refund. Terrible customer service to not even reply back to the only method of contact they allow.Desired Settlement: I want my item to be delivered asap and also want to be refunded the shipping costs.

Business

Response:

Delivered 1/26 via USPS [redacted]

Review: Placed an order for a customized sign on 11/27/2014. In late December I finally received an email confirmation with USPS tracking number. However, the email simply stated the order was in PRE-SHIPMENT and to wait another 7 business days before checking into the tracking of the package. In early January I started to look for the item, but it never arrived. The tracking number provided still said it was only a label generated and never received by the post office. Attempted to contact Morgann Hill Designs through their website, but they do not list a phone number. Used their online ticket system to submit a customer service request. Initial request on 1/8/15 has been ignored. Additional ticket on 1/14/15 was also ignored.Desired Settlement: I am looking for the item to be delivered. We are still interested in the item, but without any response from the company we have no idea if they just ran away with our money and have no intention of delivery.

Business

Response:

Code refunded by [redacted], Order cancelled, Refund being processed.

Review: Paid for 2 Monogrammed cutting boards.Received one that was correct, the other had incorrect names.I have emailed approximately 20 times...17 times the email comes back with "mailbox full" & the ones that went through, I have had NO RESPONSE back.These were ordered through "[redacted]" and I have also sent them a message regarding this business.Thank-You.Desired Settlement: I would like to get the proper board that I ordered!! It was a gift, and I have already told them what I bought for them, so now I would like to get it!If that can't happen, I would like a refund on my credit card.

Business

Response:

Delivered 1/12 via USPS [redacted]

Review: I purchased a groupon for a product from Morganhill designs on 10/16/15. I then went to the website and placed my order and paid the additional $9.99 for shipping and handling. After not hearing back from the company after a while I contacted them to find out where my order was. I was told that it was processed and awaiting shipment (that was back in November). 4 more weeks passed and I asked for a refund which they denied. I asked for my product which they keep telling me is going to be shipped out, and it hasn't. I paid a total of $38.99 for a product that I never received and they keep lying to me about when it is going to get sent out. Their own policy states to contact them if you haven't received your item in 45 days. It has been over 60 days and I still have nothing to show for it.Desired Settlement: I'd like a refund at this time even though the store says that they do not do this. They state that since items are custom made they can't refund my $. I told them I either want my product or a refund. I was told my item would ship out that week....that was on 12/6/15. I still have no product. If this can't be resolved I will be contacting the police. That is theft.