Morgann Hill Design Center

Review: I ordered a personalized item on Nov. 14th and have not received any update or status of the item. I've tried contacting the company by email and phone with no response. Order #[redacted] - [redacted]Desired Settlement: I would really like to receive this or refund my money.

Review: I bought a [redacted] to use on their wesite November 15th, purchased a wine cork box the same day. Got a confirmation email from them acknowledging my order and have heard NOTHING since. It is now December 18th, and this was supposed to be a Christmas gift. I sent an email on December 2nd asking the status of my order, and got a reply back on December 5th saying they have a 30-45 day turn around period and to rest assured if my order was placed before November 24th because it would arrive in time for Christmas. NOT! I sent a SECOND email yesterday (December 17th) in an attempt to ask for my order status, stating that this was a Christmas gift that I thought I had ordered in plenty of time. I also said that I would be traveling for Christmas and would not have time to sit and wait by my mailbox for this order to arrive. I asked for either the order to be shipped that day with a tracking number provided or a refund, because they stated that I would have my order before Christmas because it was placed before November 24. Their "customer service ticket" says that they have a 24 hour response time… But I still have not heard anything. This company has already been paid by me twice once there a [redacted] and once on their website to use the [redacted] I feel as if I have been ripped off because they have taken my money and do not respond to my emails and have not sent me the merchandise I ordered.Desired Settlement: Ultimately I wanted my order to arrive so that I could give it to a family member at Christmas. If I can get my order by December 23 I would be satisfied, but I feel as if that is impossible at this point. I now have to go out and spend additional money for a new gift, so I would like a refund back from this company.

Review: I ordered a product (#[redacted]) on 11/21/2015, with a groupon, I ordered and was informed that it would take 45 days. It is past the 45 day time frame and I don't have the product (a Medium 11.25"x9.25" Personalized Cork Keeper - Morgann Hill Designs) or any shipping information. I have contacted them at least 4 times via their online contact form, since no phone number is available and have not received an answer on my order.Desired Settlement: I either want my ordered product or a full refund with the company and [redacted].

Review: I ordered two Cork Keepers with personalized information on 11/13/15. Before the items were shipped I contacted customer support to confirm ship date and to change delivery address but no response was received other that than acknowledging receiving my email and I should receive a response "usually within 24 hour". That didn't happen. once I received the package from Morgann Hill Designs only one item was received. I notified customer support of the issue but still not reply. they have made no attempt as of 1/7/16 to respond to any messages or make contact with me regarding the issue.Desired Settlement: Deliver the missing item that was ordered ASAP or submit a refund for the missing item.

Review: I placed an order with Morgann Hill Designs on 11/24/15. They charged my credit card but I have yet to receive the product I ordered. I have filled out 3 customer support forms on their website and have gotten no response. My order number for the product I ordered is [redacted].Desired Settlement: I would actually like 2 things from the company. 1. A personal phone call in response to my customer service request and 2. Prompt delivery of the item I ordered. If prompt delivery cannot be done I expect an immediate credit to my account.

Review: I purchased a personalized sign from this company and when it arrived, it was cracked down the middle. I emailed the company as soon as I opened the package and saw that it was damaged. I received an auto response email that stated Acknowlwdgement of my email and that I should hear from a representative usually within 24 hrs. I did not receive any response. Weeks later I received an email from this company that was a general email stating that items purchased between date ranges and their status and nothing pertaining to my original email regarding the damaged item.Desired Settlement: I would like a replacement for the damaged item.

This company is a joke!! And a bad joke at that - more like a nightmare. I can't believe they are allowed to be in business and take money for products they do not even send out! I ordered a cutting board over 6 weeks ago and have yet to receive it so I don't even have a physical product to review. Only a website that has pretty pictures that I'm almost guaranteeing are fake. I'm so disappointed. This was to be a Christmas gift for my parents. Somebody needs to go to this business, shut it down, and prosecute the owners b/c they are thieves. There is no phone number to call, you can open tickets with them on the website, but nobody responds to them or the email address. Maybe I am too trusting of businesses, but honestly in my 35 years I've ever had an experience like this! I need for this business to no longer be a business!

Gits a scam! Took my money, and received no product, even though they provided a 'tracking' number.

I have looked at some of the other reviews but this one hit the nail right on the head. This one was posted 1-9-2015 and is the exact same response and just identical to the response I have had. I am not sure if anyone has gotten this resolved but I will keep checking this Revdex.com web site for answers if anyone has had any results. Also if anyone did get the product how was it, was it worth the wait??? This is bull because my wife is still waiting for her Christmas present. Thank God I got something else too.

This company is the worst joke I have ever dealt with! I ordered through a Living Social deal on November 23, 2014. On December 22 I opened a ticket requesting a status of my order as it was a Christmas gift for my nephew and his wife, no response. On December 23 I received an email saying the order was in "pre-shipping" and provided me with a tracking number. They asked to wait one week for the tracking number to activate, it never activated from the link provided. After 10 days I manually entered the tracking number in the USPS web site. It came up as the package had left the facility in Fallbrook, CA on December 23 with an ETA of December 26. Well it was already past December 26 so I called USPS who offered to track the lost package. USPS called me back the next day to say the package had not yet been dropped of at the USPS facility in Fallbrook! How is there info on the USPS website saying it shipped if it was never even dropped off??? I have opened a total of three tickets with this company with no response, the phone number is disconnected. At first I was just going to wait for the item since it was already late, but now I am so pissed I am going to attempt to get a refund. I wonder how is that going to work with no phone number or response to inquiries This fiasco is beyond ridiculous. I have never been so disgusted with a company in my life.

Worst customer service ever!! I ordered a cutting board that took 8 weeks to finally arrive and it is the wrong personalized board. I sent an email to inform them and received a very quick response that they needed me to attach a picture of the board I received. It all went downhill from there. 2 weeks and 3 emails later and I cannot get another response from the company. At this point, they have won as I am done emailing them in hopes of a response. I am tossing the cutting board I received and taking the loss. I would NEVER recommend this company to anyone, they are awful and dishonest.

I ordered two cutting boards from them in late November. The cutting boards were meant to be Christmas gifts. Their website stipulated that orders received after November 30 would not be guaranteed before Christmas so I made sure that I had my order in before this date. Additionally, the website stipulated that orders typically take 2 to 4 weeks. It is not February...I have yet to receive an email or phone call as to the whereabouts of my purchase.

Purchased a groupon and ordered it before thier deadline of 24NOV to recieve by Christmas. It is now 27DEC and have not recieved it. I sent two emails about the status with no reply. They do not list a phone number on their website. The groupon forum has complaints of dozens of customers in the same situation as mine.

This may be the worst company I have ever ordered from! I have never written a negative review before, but am so outraged with this company I felt I had to. I purchased a Groupon on 11/11/2015 and placed an order with Morgan Hill for a cutting board, engraved with our friend's name the same night. This was a present that I would personally deliver in mid December. The site said to allow 2-4 weeks for delivery and stated that an order must be placed by 11/24 to ensure Christmas delivery. I ordered 13 days prior to this deadline. I started to contact the company at the end of November since I never received shipment notification, with absolutely no luck. Their phone number doesn't work, and their response to emails (if they respond) is a standard response that must be computer generated. After numerous emails with no response, I told them to cancel my order as I had to go purchase a gift at the last minute to replace what I never received. Today, 12/28/2015, three days after Christmas, I finally received the very ugly item I ordered - after almost 7 WEEKS! Funny how they charged my credit card for shipping the day I placed my order!! Lucky for me my credit card company is reversing this charge. NEVER order from this company. The worst I have ever experienced.

I ordered two custom cork holders through a groupon on 11/16. Could not do them as one order because I wanted different names, charged fees and shipping twice! Never got a confirmation email, but was charged. Contacted them and did recieve a reply that my orders were recieved. Has been 8 weeks and still no orders! Emailed twice so far still no response. Shame on Groupon and them!!!

Morgann Hill Design Center is by the far the worst company I have ever encountered. I would suggest that you run far away from any Groupon for this company! I purchased a Groupon on 11/19/2015 and placed an order with Morgann Hill for One Medium 11.25"x9.25" Personalized Cork Keeper. This was a present that I thought would come before Christmas. The site said to allow 2-4 weeks for delivery and stated that an order must be placed by 11/24 to ensure Christmas delivery. I ordered prior to this deadline and it is now January 12th and I still have not received my order. I started contacting the company in December to check my order status, with absolutely no luck. Their phone number doesn't work, and their response to emails (if they respond) is a standard response that must be computer generated. The generated response after you submit an email states they will contact you within 24 hours. My last email to them went out to them 6 days ago and I they still haven't replied. I am starting to believe they are a scam and Groupon should let you put negative feedback on their site to deter other buyers.

Do not order from this company. I placed a Christmas order with them in early December, it was just shipped yesterday. 3/3/16. I also read other reviews. Not one that was positive.

Review: I placed an order for a personalized cutting board on September 12, 2014. After numerous times of contacting the merchant, they sent a fake tracking number for my order on October 6, 2014, which never updated since the order never shipped. I received two additional emails assuring me that my order has shipped. My order has still not shipped, and the merchant is no longer responding to either emails or phone calls. I am having to resort to the credit card company to get a refund.

Business

Response:

USPS [redacted]6 delivered 11/3 - No ticket ever submitted

Review: Never received my order after 6 weeks. They did not respond to my numerous emails and could not get through on the phone.Desired Settlement: I just want a refund at this point.

Business

Response:

USPS [redacted] delivered 11/24 - Contacted us 11/11 about not receiving order yet

Review: I ordered from this company on Sept 18th. They informed me there was a 3-4 week lead time. To date I have had no correspondence from this company on 11/11/14. I've tried numerous times to reach out to them as this product was customized for a event. They are no longer answering emails or phone calls. They require you to submit a "support ticket" on their website that requires a log in to their website. Which I had to create since I did not make a log in originally. Due to the fact that I did not have a log in with my original order there was no order available for me to submit a support ticket for. This is very frustrating. I have no way of contacting this company. I'm currently in limbo if I need to purchase another gift for the even that has come and gone or if I will be receiving my order. Since it is customized there is no way I can reuse this item.

I did receive a generic email from them with a USPS tracking number on 11/01/14, again, to date 11/11/14 they have still not handed the item over to USPS for shipping.Desired Settlement: I would like to receive my order plus a call or email or something expressing their concern for these practices, plus some sort of reimbursement for all my troubles.

Business

Response:

USPS [redacted] delivered 11/13 - No ticket ever submitted

Review: I placed an order on 10/2 for a personalized monogram wall hanging. According to the website my product should have been delivered within 2-3 weeks. To date, I have not received my product. I have tried to reach out to the company several times both via email and phone and have yet to receive a response.

[redacted] Voucher: [redacted] Customer Name: [redacted] Address: [redacted] Email: [redacted]Desired Settlement: I would like to receive the product I have paid for!

Business

Response:

USPS [redacted] delivered 11/28 - No ticket ever submitted