Mountain View Landscaping

To Whom This May Concern, We reached out to the consumer and offered a reselection from any of our locations, but the customer turned down our offerThe consumer has been adamant about receiving a pifor refund and we approved their requestWe will be picking up the mattress for a full refundThank you,Meredith D***Crest Furniture Inc[redacted] *

To Whom This May Concern, We have discussed this situation with the customer and have offered a reselection on the itemThank you, [redacted] ***Crest Furniture Inc[redacted] **[redacted] *

Above is the exact wording from the protection planThis was copied from the protection plan provided to all our customers at the point of purchaseThere are no recalls for furniture so anything reported after a year would be considered using the protection planAbove in bold the agreement states that the service agreement will not continue on the replaced itemAbove that the plan specifically states that if the affected item can't be replaced then the customer will select a new replacement item of equal value

Good afternoon, I will have someone call the customer today to get photos of the condition of the tableThank you

Good afternoon, I called Mrs [redacted] and left a message to return the call.Thank you

Good afternoon,We called the customer and offered a reselection, customer will be going to the store this weekend

Good afternoon, Unfortunately we can only give you a prorated amount as you have already had the furniture for about three years nowWe can not transfer the credit to an other store that its not one of oursThank you

The customer has received credit for the amount they paid for the chair to the store so they can pick a replacement chairWhen the new chair is delivered the original chair will be picked up at the same time

To Whom This May Concern, I was out of the office when [redacted] had reached out to me for her incorrect mattressIt took me a couple of days to get back to her and figure out what went wrong with the redelivery, but I was able to handle her concerns and get the proper mattress in for herWe are still pending the arrival of the [redacted] mattress protectorWe will be reaching out to her as soon as we have a firm arrival date for the protectorWe are very sorry for the inconvenience this is causing the consumer and doing our best to rectify the situation.Thank you,Meredith DCrest Furniture Inc[redacted]

To Whom This May Concern, We have reached out to the consumer and discussed their concernsWe are going to do an even exchange at the consumers request alleviating their concerns at this timePlease let us know if we can assist further.Thank you,Meredith D***Crest Furniture Inc[redacted] *** [redacted] N.J08110###-###-#### option *

Complaint: [redacted] I am rejecting this response because: I'm not sure what "resection/store credit" means I would need clarification from the business before I accept the offer Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: It seems as though I may have prematurely accepted this response on the 16thAshley Furniture representation promised me a mattress exchange with the correct mattress and cover without paying any additional fees; however, the replacement mattress they sent was the incorrect mattress and coincidentally it is impossible to get in touch with Meredith D to resolve this issue since ThursdayI called and left voice messages on a Thursday, Friday, Monday and a TuesdayTuesday afternoon I physically hadn't into the Turnersville store and spoke to Jeanie, who then the manager (Rich), intervenedAfter patiently waiting for a clear justification on their end, I left the store to wait for a call from the managerHe called me back and said the mattresses won't be delivered to store until Monday to see if my mattress is in, to expect a call MondayMeredith returned my calls on Tuesday evening around 7pm and said she would physically check the warehouse and inspect my mattress first thing Wednesday morning and give me a call to update on deliveryI understand it was a holiday week, but this waiting game is frustratingI was told my mattress would be within days, and the cover to be shipped to store within weeksI am not going to accept this until I have physically received BOTH productsAs patient as I am trying to be, I think perhaps a little compensation is owed at this point(A set of Pillows, credit towards my original purchase for all this hassle) Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:I am rejecting this response due to a lack of clarificationI recognize that I signed the table was in good condition but the one leaf wasn't in the table nor was it unpackaged until the other day therefore the leaf wasn't part of the tableConsidering I am happy with my table and unhappy with my leaf I am asking for the one new leaf (not repaired leaf)If this cannot be honored at my request for some reason will the business provide some type of monetary compensation to me especially because I am happy with the table and don't want to risk damage to my table for one new leaf.I would also like to add my protection plan as explained to me upon purchase is good for years for any use and for any amount of times in which may be neededThis is not acceptable that I am being told I could only use it one time throughout the years of warranty especially because a leaf came damagedThe plan was purchased for my use for years and not their use[redacted] Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, Frank [redacted] Yes I received a call to settle this claim I have a credit of $to spend at the storeThanking you in advanceFrank ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

The customer has accepted our offer of a perfect redelivery of her current set at a discounted priceCustomer has also agreed to Ashley Furniture Home Stores picking set up for refund if the set does not come to her specifications

Good evening, We can pick up tables for shop repair as a courtesy, we will call the customer to informThank you

Complaint: [redacted] I am rejecting this response because: I did not received a phone call I was away on vacationPlease call again at ###-###-#### or ###-###-####Thanks Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:(1) While "we can not give a full refund as customer was aware of delay on special order items" is not acceptable to usThe vendor (Value City Furn DOES NOT NOTE THE AMOUNT "Not give a full refund " equals in dollars and cents.(2) The fact that the Vendor is saying this was a "Special Order IGNORES THE FACT that the salesperson Nicole DID NOT ADVISE US AT THE TIME OF PURCHASE THAT THIS ORDER WAS A "SPECIAL ORDER".(3) The cancellation of subject order was due to the incapacity of the merchants vendor to produce quality merchandise as evidenced by our rejection of the delivery on November 8th from the same manufacturer(4) Additionally, as well as the instability of merchants (Value City Furn) vendor ( [redacted] ) to know the status of their merchandiseThis is in regards to an order placed with Value City for living Room Furniture by the same manufacturer Accordingly, we afgain respectfully request full refund of $2, Regards, [redacted]

Kindly withdraw the aforementioned complaint numberI have come to an agreement w the co