Mountain View Landscaping

I received my new item and I am satisfied

Good morning,We are picking up the chair for on 9/17/a refund because its too big for their room

As a courtesy we will give the customer credit to our store in the amount they paid for the sectional so that they can select new furnitureWhen the new merchandise is delivered the remaining pieces of the sectional will be picked up

Hello, We have spoken to this customer and have offered an even exchangeThe customer is more than happy with this resolution leaving them with no further concernsPlease let us know if there is anything further we can assist withThank you,Meredith D [redacted] *** ***Dayton, N.J

To Whom This May Concern, The consumer received a reselection of the entire living room set on 05/30/We spoke to the consumer today and they stated everything has been settledPlease let us know if there is anything further we can assist withThank you,Meredith D***Crest Furniture Inc.###-###-#### Option *

Good morning, Unfortunately we can not give full refund as customer was aware of delay on special order items, please review attached copy of signed saleThank you

Good evening,I have ordered the seat cushion and the customer is scheduled for installation for 3/22/16.Thank you

Good afternoon, Unfortunately we will not be able to cover repairs on tables as pictures show an accumulation of damages all over both piecesThank you

Good morning, We have been trying to contact the Mrs [redacted] since 2/18/and have not hear from the customer, at this point we have closed out our service claim until the customer returns the call.Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Even though the manager at the store completely lied about when the furniture would be picked up and in fact did not notify the delivery company at all that an item needed to be picked up I received a call yesterday from a woman saying she was never informed this was a return Regards, [redacted]

Hello, We have reached out to the consumer and discussed a reselection on the chairsThe consumer explained she wanted to talk to her husband about it and would get back to usWe have not received a phone call back in reference to this concern.Please call ###-###-#### option and let us know if this is a satisfactory resolutionThank you, [redacted] ***Crest Furniture Inc

Good afternoon,I have called MrW [redacted] at number provided but can not get in contact with the customer as the mail box is full and I can not locate his account with information provided

Hello, We have discussed the options with the consumer pifor refund or reselectionThe consumer chose a reselection to another mattress and split box spring which has already been deliveredPlease let us know if there are any further concerns.Thank you,Meredith DCrest Furniture Inc[redacted] *

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meNot really happy with out come but what else can I do, I guess I will go pick out my cheap furniture and I will buy the insurance so when this happens again I will get same runaround again Thank you Revdex.com for your great work helping me Regards, [redacted] ***

Hello, We have spoken to this customer and offered a reselection on the mattress and power baseThe customer is satisfied with this resolutionThank you,Meredith D***###-###-#### Option *

I heard from someone at value City who agreed to replace the chairHowever that was after it was picked upOn 10/I was told a new chair would be ordered but how long before anyone will actually deliver one? They do not rushI've been without a chair for some time and have no idea how long before its replacedMy son just turned and usually relaxes in the chair before slowing down to go to bedThis situation is really making things more difficult then they need to beI also believe they only agreed to replace the chair after it was obvious it had major structural damage

Hello, We are giving this customer the second box spring at no extra cost to the customerthe account has been updated, just pending the customer to call the store and schedule deliveryThank you,Meredith D***###-###-#### Option *

Complaint: [redacted] I am rejecting this response because:We did have a date sent for pick up today and they did not show upI called and they said it was a mistake on their end and they will come out SaturdayThey have told me I will get a refund in my account in which I purchased the furniture, I am waiting for that refund to get to me and waiting for them to pick up the furniture still Regards, [redacted]

Good afternoon, only thing we can offer is store credit

I am requesting that you reopen the case [redacted] The couch is still not repaired Two screws broke inside of the couch so it is sinking in the middle