Mountain View Landscaping

good afternoon,       we called customer to inform that we will give them store credit as a courtesy as this had animal damage.

Hello, We have spoken to this consumer and already have a pick up for refund scheduled for tomorrow 11/09/2017. the consumer is now aware of this and has my information for further concerns with her Ashley merchandise. Please let us know if there is anything further we can assist...

with. Thank you,Meredith D[redacted]###-###-#### option *

Hello, Just to review our earlier discussion, Value city will be picking up the table and chairs for a full refund (amount of sale, tax, delivery fee, protection plan, etc.) on Saturday 04/22/2017. You will receive an automated phone call on Friday with your four hour time frame. If for any reason you do not receive this call by six p.m. please do not hesitate to call the Corporate customer Service Department at [redacted] Option * and we can assist you with obtaining that time frame. Also, I was able to discuss your refund with the Accounts Payable Department and they have confirmed that you paid in full with a check and will be refunded via check. Once the merchandise is in the warehouse on Saturday the pick-up's will be finalized and Monday 04/24/2017 the check will be cut and sent out. We do not anticipate it taking longer than one week for you to receive your refund check. Please feel free to call me at [redacted] Extension [redacted] for anything you may need going forward. Thank you,Meredith DCrest Furniture Inc.

Good afternoon,We have a claim for the sofa and we are willing to give the customer store credit for that piece only.Thank you.

To Whom This May Concern, We have reached out to the consumer and offered a reselection on all three items the sofa, loveseat and chair. The consumer has approved and will go into the store and select new merchandise. Please let us know if there are any further concerns. Thank you,[redacted]...

[redacted]Crest Furniture Inc.###-###-#### Option *

Complaint: [redacted]
I am rejecting this response because: their estimation of...

accumulation and cause of damage vs quality of products are convoluted. Additionally the furniture continued to deteriorate from the beginning/opening  of the  claim to the time our claim was responded to by [redacted]'s customer service regarding the quality of the pieces we procured.  
Regards,
[redacted]

Hello, The consumer discussed their concerns with the store they purchased the merchandise from and came to an agreement. They were offered new merchandise for the clearance price and the consumer is now satisfied. Please let me know if there are any further concerns. Thank you,Meredith...

[redacted]###-###-#### opt. *

To Whom This May Concern, We reached out to the consumer and offered a reselection from any of our locations, but the customer turned down our offer. The consumer has been adamant about receiving a pick-up for refund and we approved their request. We will be picking up the mattress for a full...

refund. Thank you,Meredith D[redacted]Crest Furniture Inc.[redacted]
[redacted]
[redacted]

To Whom This May Concern, We have reached out to the consumer, Mr. [redacted], and heard his concerns. We have offered to pick-up the merchandise for a full refund and the consumer has accepted this offer. Thank you,[redacted]Crest Furniture Inc.###-###-####

Hello, We have reached out to the consumer and have offered them a reselection on the mattress and they have accepted this offer. We wanted the consumer to know the protection plan does not cover the mattress because there is a ten year warranty through Sealy. The mattress was initially turned...

down due to the guidelines Sealy puts in place for us to follow. If there is any further assistance that we can provide please let us know. Thank you,[redacted]Crest Furniture Inc.###-###-#### Opt. *

Good morning,Night stands were picked up for a refund.Thank you.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]