Mountain View Landscaping

Complaint: ***
I am rejecting this response because: I was
told cleaning was included when I paid cash , so I will like to receive my payment back in cashWhen purchasing the warranty the sales employee explain that cleaning was includedWhy your company insists on keeping my money for store credit , I do not want store credit this was your company mistakeAfter this I don't want to purchase from your company again for advertising communications to your customers to keep money by giving store credit
Regards,
*** ***

Good afternoon, We have sent a check for the amount $on 9/29/15.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
***

I am contacting you regarding the complaint, and response from Crest Furniture Incwith the ID *** (***)Crest furniture has
responded saying that they cannot cover the claim as the sofa is peeling all over and that the peel did not occur with in days of occurrence, even though in the pictures we sent them, there are other clear signs of wear and tear that did clearly happened within the day period, such as the cuts on the inside of the seat sofa, which they did not respond aboutIn addition to this, we talked to an employee at Value City furniture, and they told us that the model of sofa that we bought has since been discontinued both by the manufacturer and value city themselves, because of a manufacturing defect, which would've taken longer than days to manifestWe bought the sofa less than years ago, at a premium price and it has already become wreckedWhat else do you expect us to do? We bought insurance and everything, and while buying insurance, the employee who helped us choose out this sofa said the warranty for fabric sofas covers almost all damageI am extremely furious

Hello, We have spoken with this consumer and are going to even exchange both the dresser and chestAlso, we offered $refund due to the inconvenience of the situation. The consumer is satisfied with this resolution as long as someone keeps in touch on the chest since that must be
orderedI assured the consumer I would keep in touch. Thank you,Meredith D***###-###-#### Option

Complaint: ***
I am rejecting this response because: on the agreement it shows cleaning for food and beverage stains including human body, which I called and explain that's what I needed cleaning for , only agreeing to refund of cash because your company is full of itI also spoke to someone in the warehouse and they also explains they offer these servicesI just want my full refund CASt wasn't no problem for me to give it to you at the time but it's a hard to receive my money back
Regards,
*** ***

Good afternoon, Repairs were done over months ago, this would be a new claimWe will call the customer to generate a new claim. Thank you

We will be exchanging the left facing love seat on Thursday

Good afternoon,There is nothing else we can do but to give customer the store credit to purchase any item at the store.Thank you

Good morning, We can not pick up for a refund as this was furniture that was sold as is no service after day of deliveryThe customer called in for service a month after delivery. Thank you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Good afternoon,Our records indicate that parts were delivered to the customer on 4/07/I placed an order for new knobsplease note that this is being done as a courtesy as wear and tear is not covered under the protection plan purchased by the customer.Thank you

Hello, We have spoken to this consumer, she has accepted a reselection from us and has no further complaintsPlease let us know if we cam do anything further.Thank you,Meredith D***Crest Furniture Inc.** *** *** *** ***###-###-#### option

Good evening, We are going to pick up the furniture for shop repair and repair in our warehouse shop, I will call customer to inform and scheduled a date to pick up.thank you

To Whom This May Concern,My name is ***, I am replying to a delivery issueI passed along the concerns to *** *** store manager of the *** Value City FurnitureHe informed me that it was discussed and accepted a $gift card would be sent out for the ETA troubles and that
he apologized for the inconvenienceAs of now the items are still pending delivery, but the store is working diligently to deliver them as soon as they arrive in our warehouse from the manufacturerIf anymore concerns arise please notify *** *** at the *** Value City Furniture and he will assist. Thank you,*** ***Crest Furniture Inc

To Whom This May Concern, We have already spoken with this consumer, they were charged for a non-power sectional and to get power they would have to pay for powerWe are picking up the items for a refund and have settled this matter at this point. Thank you,*** ***Crest Furniture
Inc.** *** *** *** ***###-###-###* *** *

To Whom This May Concern, We have reached out to the consumer and approved the pick up for a full refundWe will be scheduling the pick up date for 11/17/Please let us know if there is anything further we can assist with.Thank you,Meredith D*** *** *** *** *** ***
***###-###-#### option *

The customer will be given credit in the amount that they paid for the sofa and love seat to the store to select a different setWhen the new selection is delivered the original sofa and love seat will be picked up at the same time for return to the factory

Good afternoon, This customer is scheduled for a service technician to inspect and repair if possible for 1/16/16. Thank you

Our In Home Damage Department contacted the consumer on Friday 7/31/The consumer will get an estimate so that we can compensate them for the amount they will need to repair the damages