Mountain View Landscaping

Hello, We are giving this customer the second box spring at no extra cost to the customer. the account has been updated, just pending the customer to call the store and schedule delivery. Thank you,Meredith D[redacted]###-###-#### Option *

Hello, We have reached out to this customer and offered all new cushions. Thank you,*** ***
*** *** *

Hello, We have reached out to the consumer and discussed a reselection on the chairs. The consumer explained she wanted to talk to her husband about it and would get back to us. We have not received a phone call back in reference to this concern.Please call ###-###-#### option 9 and let us know...

if this is a satisfactory resolution. Thank you,[redacted]Crest Furniture Inc.

Thanking you for solving this sofa issue with Value City. fD [redacted] We couldn't happier with the outcome.

Good evening,       We will call the customer to open a service claim and send a service technician to inspect and repair if repairable or make a report.thank you.

The measurements on the body impression on the customer's mattress prove the mattress to be free from defect. To resolve this issue we will offer the customer credit to our store in the amount they paid for the mattress to select a different mattress. When the new mattress is delivered the...

original mattress will be picked up.

I did not wait two months and I did purchase a protection plan. The business is not providing accurate information. Please assist as the item came damaged.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Hello,We have spoken to this customer in reference to their concern with their table. We have shop repaired the table and the customer is satisfied. Please let us know if we can do anything further.Thank you,Meredith D[redacted]Crest Furniture Inc.30 Tower RoadDayton, N.J. 08110###-###-#### option...

9

Hello, We have spoken to this customer in reference to their chair. We sent a part that they received today and have already dispatched a technician to schedule to repair appointment. the customer is satisfied with this resolution. Please let us know if we can do anything further. Thank...

you,Meredith D[redacted]Crest Furniture Inc.[redacted]###-###-#### option 9

[A default letter is provided...

here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  I'm not sure what  "resection/store credit" means.  I would need clarification from the business before I accept the offer.
Regards,
[redacted]

Good evening,Please see the attached copy of the protection plan, it states that this service commitment is not a cleaning contact and does not cover cleaning of furniture that is soiled through daily use. unfortunately all we can do is offer a protection plan money back in the form of store credit.Thank you.

[A default letter...

is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Good morning,      Unfortunately we can not give full refund as customer was aware of delay on special order items, please review attached copy of signed sale. Thank you.

Good afternoon,     We already gave the refund for $1230.96 on 9/17/15.

Good afternoon,       Unfortunately we will not be able to cover repairs on tables as pictures show an accumulation of damages all over both pieces. Thank you.

Good Afternoon, We have offered this customer a Reselection and a pick up for refund. there is nothing further we can offer. Thank you!Meredith D[redacted]Crest Furniture Inc.###-###-#### Option *

Complaint: [redacted]
I am rejecting this response because: On February 08, 2017 I received a phone call from Value City Representative Stephanie. She informed me that I was eligible to go to any Value City store and pick out a new mattress. She said I had two weeks to complete this task. I specifically asked if Toms River or Lakewood stores would be okay; she said either would suffice. To meet the two week time frame I rearranged my schedule and on February 13, 2017 at approximately 1700 hours I went to the Toms River, NJ, Value City Store. Unfortunately, I was informed that there was no information in their system and I was unable to receive a replacement mattress.As a full time working mother (who commutes to West Orange, NJ from Bayville, NJ daily for work) of a six month old son it is very difficult to carve out time in my schedule to devote to a trip to a furniture store. While the salesperson was kind, the manager never came over to speak to me about the situation. I once again am disappointed by the lack of professionalism of this company. For my inconvenience and trouble I am requesting to replace my mattress and required boxspring (set) with any set that I deem satisfactory. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I received a call from the agency they left me...

a voicemail. I called back and they said they would replace rhe cushion which I don't think can be replaced he lady said is it only one cushion and I said I would call you back I have to see, I returned the callthe following day and again lack of communication from the company and poor follow through this has been over five weeks I've been dealing with this company  
Regards,
[redacted]