Mountain View Landscaping

Good afternoon,I have called the customer and informed her that we can pick up the sofa and loveseat for a refund and scheduled pick for 8/19/16.Thank you

Complaint: [redacted] I am rejecting this response because: I should not have to utilize my plan for damages incurred by the businessFurthermore they stand corrected with the time frame in which I purchased a protection planMy plan was purchased within the time frame allowed and again the business has delivery time inaccurate just like the protection plan information Regards, [redacted] I do not accept having to utilize a warranty for something not incurred by meMy warranty is only to be used for damages not related to this purchaseSecondly I received a damaged leaf in which the business should make good forI also purchased the plan within the proper time frame but the business again stands corrected because they have the delivery time inaccurateWhen I return home I will provide all documentation to support my caseThe delivery time they have is inaccurate and waa cancelled and resce

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] & [redacted]

Good afternoon, Called the customer and left message to return callI can not locate him in our system

Hello, We have reached out to the consumer and offered a pick up for refundThe consumer has not made any decisions on weather or not to continue with that option or keep the itemsWe look forward to completing this task as soon as the consumer comes to a conclusion on what they would like to doPlease let me know if there is anything further we can assist withThank you,Meredith D***Crest Furniture Inc.###-###-#### Option *

To Whom This May Concern, We have spoken with the consumer, [redacted] ** [redacted] and settled their concerns by offering them a reselection on their sofa and loveseatThe consumer has accepted this offer Thank you, [redacted] ***Crest Furniture Inc.###-###-####

Good afternoon,unfortunately we can not cover the claim as the sofa is peeling all over, this was clearly not called with in days of occurrence.Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

To Whom This May Concern, We have offered the consumer the Five Year No Worry Plan back previous to receiving this complaintThere is nothing more for us to do for this concernPlease let us know if there are nay further concerns or questionsThank you, [redacted] ***Crest Furniture Inc.###-###-#### Option *

Good afternoon, customer sent pictures and shows stain on decking offered a shop repair pick or a reselection because we no longer carry these items, [redacted] will speak to her husband and call me back once they figure out what they want to do

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Thanking you for solving this sofa issue with Value CityfD [redacted] We couldn't happier with the outcome

I did not wait two months and I did purchase a protection planThe business is not providing accurate informationPlease assist as the item came damaged

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Hello, We are in the process of continuing with the reselection as requestedThe Eatontown Store has been in contact with the consumer and will be reaching outThank you, Meredith D [redacted] Crest Furniture Inc [redacted] ###-###-#### option *

Good evening,I called customer and spoke to Mrs [redacted] , Mrs [redacted] is willing to go to the store and reselect on a new set for a living room and if she finds something that does not matches her two arm chairs we will give her store credit for the two arm chairs

Complaint: [redacted] I will accept if they can repair or replace otherwise I am rejecting this response To just accept it would be to repair and if not repairable make a report Well just to make a report is not acceptable Regards, [redacted]

To Whom This May Concern, We have contacted the consumer and have offered to send pest control out to the consumers residence to spray for bed bugsIn addition to this, we are going to even exchange both mattress's and the foundationThe power base however will be sprayed by the pest control technicianAll of this will be taking place Monday 03/27/Please let me know if we can assist furtherThank you, [redacted] ***Crest Furniture Inc.###-###-#### Option *

I am rejecting this response because: At no point during the conversations was there any mention of my matching concerns being a dye lot issue by customer service and they didn't tell me that it would be considered oneThey said send the pictures and it will be reviewedThe April conversation I asked about the seats and was told they'd be taken care ofAgain no mention of dye lot as it was never mentioned to me until the call reguarding the delivery and even still upon delivery there was one seat repaired and one notCustomer service had no reason as to why they could do one and not the other as there was no record of the seat being fixed in the first place and it is clearly brand new

Good afternoon,Informed the customer that the refund money should show in the next billing statement