Mountain View Landscaping

To Whom This May Concern, We have attempted to reach out to this customer on several occasions since receiving the complaint on Saturday, 8/12/The customer has not responded for us to discuss the concerns and come to some kind of resolution that satisfies their needsPlease let me know if
there is anything further to be done.Dates of attempted contact: (all three times we left messages on the primary phone number ###-###-####)08/12/17, 08/13/& 08/15/17 Thank you,Meredith D***Crest Furniture Inc.** *** *** *** *** ***###-###-#### Option *

Good afternoon,We have issued a check for $from the gift cards, the rest $the customer has to call the store to provide them with the credit card number so it can go back into the account. thank you

Business Response to a Complaint Complaint ID#: *** Company Name: Crest Furniture IncCompany Contact: Meredith D Company Phone: *** Company Email: *** Person Who Sent the Complaint: *** *** Staff Member: ***
*** Response: To Whom This May Concern, I have been attempting to reach out to *** *** at his phone number *** to get additional information on his account since 11/10/I have left several messages with no return phone callsI cannot look into the situation without more account informationPlease have Mr*** reach out to the Customer Service Department so we can further discuss his concernsThank you, Meredith D Crest Furniture Inc*** for Service

We received a phone call from Tonya *** from value city furniture whooffered us a new sectional couchWe have emailed her the exterminatorreceipts and are now waiting to hear back from her.Thank you

Good morning,I called the customer and informed her that we can not help her with the *** as *** handles all of their claims, informed the customer that we can pick the mattress protector as a courtesy for refund/store credit, the customer agreed to.. Thank you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you
may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Good afternoon,We called Mrs*** and left her a message informing that we have already gave her full refund on the mattress and that we even tried to deliver a better quality mattress at no extra charge and we did not satisfied her, nothing else we can do for the customer but give her a full refund.Thank you

Good afternoon, This customer is scheduled to have sofa picked up for shop repair to be repair on our warehouse shop for 2/14/16. Thank you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

To Whom This May Concern, I have attempted to reach out to the consumer numerous times in reference to their Revdex.com claimShe has called back, but we seem to be playing phone tagI have offered and entered a reselection into the account for a credit for the table and chairs to be used pick out a
new set so we can swap the old one for the new onePlease feel free to call me at *** Option * and ask for Meredith. Thank you,Meredith DCrest Furniture Inc

Hello, As of yesterday, the chair is in the warehouse here in DaytonI have notified the store you purchased your merchandise from and they will be reaching out to schedule this afternoonIf you would like to reach out to them please call ###-###-#### and someone at the counter can schedule the delivery for you. Thank you,Meredith D***Crest Furniture Inc.** *** ***Dayton, N.J08110###-###-#### option *

Complaint: ***
I am rejecting this response because:I have not received a credit for the protectionThe last communication I had with Ashley was them telling me I couldn't cancel the planNow they're saying they offered to cancel before the complaint was filed? Who did they offer it to? Because it wasn't meI never would have filed the complaint had they cancelled the plan and issued me a credit
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
a prorated portion of the protection plan does nothing to help me purchase new furniture I spoke with a Store Manager at a local Ashley Store and although I am aware that all stores are individually owned, he has had an out of state Ashley Store transfer a store credit to his store due to unforeseen circumstances The Store Manager would need to willing to transfer/accept it If this can't be resolved through the store level, I will file a complaint with the Ashley Corporate office as this has gone on far too long
Regards,
*** ***

Two technicians have been to the customer's homeOne completed the repair and the other showed the customer that the padding in her furniture was the same size and resiliency as new paddingThe merchandise is up to manufacturer standardsThe technician's report reads, " AS PER BP 8/1/
Came and put cores in on sofa Customer still thinks it's sinking in even with new core Upon putting old core next to new core you can clearly tell that core is perfect No difference at all in old or new Tech asked customer if she wanted him to change out the loveseat core and she said no it feels okay Tech called value city to inform them that customer still not happy Lady at vc said this is more of a customer preference issue Tech agreesNot really much more we can do to make sofa better for her

We will replace the customer's entire table as refinishing one leaf will cause it not to match the rest of the table

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

The customer's furniture had a one year manufacturer's warrantyAfter the one year warranty expires the protection plan is in affectThe attached document the customer was provided with on purchase states that if a piece is replaced under the protection plan the protection plan will not continue
on the new itemsIf anything is serviced or replaced after the manufacturer's warranty has expired no matter what the reason is, the claim is against the protection planThe customer received full credit to the store for year old merchandise according to the protection plan

Good afternoon, We will replace the sofa.thank you

Complaint: ***
I am rejecting this response because it is true that we have been playing tag with phone, However the few times that I was able to speak to someone each time a different resolution was relayed to meI will accept this offer if it includes tax, delivery, and the cost of the protection plan that I had purchased when furniture was purchasedI cannot get an answer to this from anyoneEach person that I spoke to told me they did not make this decisionI had surgery days ago and this aggravation has not helped in my recuperating. I want to speak to someone in charge to confirm this resolution and would like a letter from company stating it in writingI have never had such unprofessional dealings with a business especially when spending this amount of money
Regards,
*** & *** ***

[A default letter is provided here which indicates your
acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***They have agreed to give us a store credit for the amount we paid for the love seat and couchand and I have accepted that resolution