Mountain View Landscaping

To Whom This May Concern, I am sorry this was not rectified more quicklyI have reached out to the consumer and we have offered them a reselection on the sectional and they accepted this offerPlease let me know if there is anything further I can do in reference to this complaintThank you,Meredith D***Crest Furniture Inc[redacted] [redacted] ***

Good afternoon,I can offer a reselection/store credit for the sofa for the amount of $910.00. once the customer has chosen a new item we will then deliver new item and p/u old piece from the customer house.Thank you.

Good afternoon, We will offer a resection/store credit for both pieces.Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I appreciate the help that the Revdex.com does to protect the consumerThank you for you time and help regarding my voice to be heard

Hello,We have spoken to this customer in reference to their concern with their tableWe have shop repaired the table and the customer is satisfiedPlease let us know if we can do anything further.Thank you,Meredith D***Crest Furniture IncTower RoadDayton, N.J08110###-###-#### option

Good afternoon,Unfortunately the pictures show peeling all over the furniture there for they are not covered, protection plan states damages should be called in within days.Thank you

Complaint: [redacted] I am rejecting this response because: we did report the damage as it first occurred which is indicated on my original complaint I was even given an email to send a complaint to and spoke with an individual in your store location and furniture service department no one ever physically even came out to look at the couches as we would have happily showing them to a technicianThe damages are not accumulating it is a direct result of the material used in the couches again we called when the cracking started Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Hello, We are in the process of continuing with the reselection as requestedThe Eatontown Store has been in contact with the consumer and will be reaching out.Thank you,Meredith D***Crest Furniture Inc[redacted] ***###-###-#### option

Complaint: [redacted] I am rejecting this response because:Fixing the table isn't working would like new table top Regards, [redacted]

Hello, We have spoken to this customer in reference to their chairWe sent a part that they received today and have already dispatched a technician to schedule to repair appointmentthe customer is satisfied with this resolutionPlease let us know if we can do anything furtherThank you,Meredith D***Crest Furniture Inc[redacted] ***###-###-#### option

Good afternoon,Spoke to the customer and we are working out a store credit processThank you

To Whom This May Concern, We have attempted to contact the consumer, but were hung up on by the consumerIn an attempt to re-call the customer we left a messageWe have re-entered the sale for the Media Chest and would like to let the customer know the store will contact the customer to scheduleThank you, [redacted] ***

Good evening, We will call the customer to open a service claim and send a service technician to inspect and repair if repairable or make a report.thank you

Hello, The refund is pending on your accountThe store you purchased your merchandise would have to refund it to youI have notified them and I am going to give you their phone number so it can be handledUnfortunately my office does not handle refunds or I would have made sure you had already received itPlease feel free to call us if there is a concern with the protection plan refund.Store Information:Cherry Hill LocationAshley Furniture Home Store###-###-####Thank you, [redacted] ***Crest Furniture Inc.###-###-#### Option *

Good afternoon,We are picking up the chair for shop repair to repair in the warehouse shop and we are ordering parts for the love seat and repair in the home.thank you

[A default letter is provided here which indicates your acceptance of the business's
response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Yes
we are still having an issue with value city furniture I'm not sure what else you can do to help us with this matter. I can assure you we have never had a bug issue in our brand new home If you google value city and bed bugs you will see for yourself it's a HUGE on going problem It's disgraceful

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this
resolution is satisfactory to meThey did contacted us with the pick up information and agreed to refund us the total amount, however, after they came on Friday 8/19/to do pick up and they presented us with the paper that stated the amount of the first couch which was $not the second couch which was $moreWhen we acquired about it , they said they will process that refund and we will see it on our credit card on MondayIt's Tuesday and still no refundWe contacted a company today but we have no answer
Regards,
*** ***

Hello, We have offered the consumer a reselection on the mattress in questionthe consumer has accepted this offer handling their concernsPlease let us know if there is anything else we can assist with. Thank you,Meredith DCrest Furniture Inc.*** *** *