Mountain View Landscaping

To Whom This May Concern,You Spoke with Joe and Ray in our corporate office in reference to your re-deliveryAbove I have attached the original e-mail which went out to the e-mail address we have on file for youI understand that after this was sent we found out you wanted the e-mail sent to a different e-mail and have also re-discussed terms with Ray and JoeAt this point you have discussed the details with Joe and Ray and there is nothing further we can do, but what has already been discussedHopefully the re-delivery will be perfect and you will be satisfied from there. Thank you,*** ***Crest Furniture Inc

Good eveningI called customer and she will send me pictures of her furniture after the technician visit, will make decision once customer sends the pictures.thank you

Good evening,We have been trying to call the customer to schedule in home repair as this is a customer cause damage and we can not give her a refund or store credit when damages are caused by the customer and are repairable.Thank you

To Whom This May Concern, We have reached out to the consumer and offered a reselection on the sectionalThe consumer has accepted this resolution satisfying their concernsPlease let us know if there are any further concerns. Thank you,*** *** *** *** *** ***
*** *** ***###-###-#### Option

Good afternoon, Please note that wear and tear is not covered under the protection plan and being that this furniture was purchased almost three years ago and only now reporting peeling through out entire sofa can not happen in five daysThank you

Good evening. We called customer and offered the $requested, we have already processed the transactionThank you

Good afternoon,Our records show that we are going to deliver the ottoman 9/14/and offered a gift card and customer accepted

We will offer the customer credit in the amount they paid for the pieces (sofa, love seat, and ottoman)When the new merchandise is delivered the original merchandise will be picked upThe customer will have weeks to make the new selection

Good morning, We will order parts needed to repair sofa, I called the customer to inform and left her a voice mail to return call. Thank you

To Whom This May Concern, The consumer has a large depression in their mattress and the wrong size box springsWe called the consumer and offered new pieces for all three items and the consumer accepted. Thank you,*** ***

The business says they are waiting for picturesAshley Furniture does not
pick up the phone and does not reply to messages left on their voice mailboxAshley furniture never provided an email address to send the pictures toIt would be great if they a) assigned this issue to a particular person b) provided a person's email address to send the pictures to c) gave a case number or something to reference my issueIt has been months since I've tried to resolve this. Thanks

Complaint: ***
I am rejecting this response because: where's the gift card offered?
Regards,
*** ***

I just wanted to say a very heartfelt thank you for assisting me with this complaint, it has been resolvedThank you very much!

Good evening,Furniture was picked up for refund on Friday 2/26/16.Thank you

Hello, We will be giving this customer a reselection on the mattress. Thank you,Meredith D***

Good morning, It seems that this customer did not purchase from any of our stores as we do not have any store in Phillipsburg. Thank you

Hello ***, Here is a copy of the charge back, we have already cancelled the sale. Thank You

Complaint: ***
I am rejecting this response because:I had to drive out to one of their warehouses to pick up the purchased pieces of furniture, and then I had to go out of my way to return the furniture back to the
store. Furthermore, I wasted a lot of time on the phone trying to resolve the situation. I did finally hear from the store manager, but I am dissatisfied with the company's offer for free delivery on a future purchase.
Regards,
*** ***

Complaint: [redacted]
I am...

rejecting this response because: This is not true. I have spoken with Ashley Home Stores and the chair is available. I also stated that I would take it in any color and was told I could pay $400. This was a conversation with Demitre.  I have a receipt  that would stand up in a court of law...if I took you to court you would loose. Why did you fire your salesman who sold me the chair? Why did you tell me on the phone that you were not carrying the chair and we called another Value City and they told us we could have the chair in any color..no problem..no additional charge. For the record, I cancelled my payment because I couldn’t stand the lies and the arguments. I will never do business with you again despite a home full of furniture from your store. I could have purchased the chair from JC Penny and been done with it. I request you pay me the difference in the cost of the purchase of the chair at another store. The difference is $116.61 . I have documentation if need be.
[redacted]

Hello, We have refunded the full amount to this customer and are no longer doing business with them.  Thank you,[redacted]
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