Mountain View Landscaping

The faux marble table in question was not defective but damaged. The customer's protection plan only covers damages to wood and not faux marble. As a courtesy we will pick up the customer's table to repair in our shop and return it to the customer when it has been completed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Kindly withdraw the aforementioned complaint number. I have come to an agreement w the co.

Hello, The merchandise was picked up on Saturday, 11/11/17 and the refund is pending in the system to be returned to your [redacted] account. Please contact [redacted] for further information on how they will return your funds. Thank you,Meredith D[redacted]Crest Furniture Inc.

Hello, We have spoken to this customer and have offered an even exchange. The customer is more than happy with this resolution leaving them with no further concerns. Please let us know if there is anything further we can assist with. Thank you,Meredith D[redacted]...

[redacted]Dayton, N.J. 08110

Business Response to a Complaint Complaint ID#: [redacted] Company Name: Crest Furniture Inc. Company Contact: Meredith D Company Phone: [redacted] Company Email: [redacted] Person Who Sent the Complaint:  [redacted] Staff Member: [redacted] Response: Consumer,  [redacted], was concerned that her [redacted] mattress was not the bed she purchased and that her bed protector was not the proper protector. I heard her concerns and discussed them with our in house representative. The representative agreed with what the customer was saying and we are exchanging both the mattress and mattress protector for the correct items. The consumer was notified and is now satisfied.

Leaves are not interchangeable with tables. They are like fingerprints and unable to be replaced. The customer reported the damages two months after delivery. The customer sent pictures showing dents to the leaf which are not manufacturer's defects. The customer did not purchase a protection plan so...

the shop repair is a courtesy for the customer. The entire table must be brought to the shop as any slight variation in the refinishing process will cause the leaf not to match the table.

The customer has received credit for the amount they paid for the chair to the store so they can pick a replacement chair. When the new chair is delivered the original chair will be picked up at the same time.

Complaint:...

[redacted]
I am rejecting this response because: I have NOT agreed to accept a replacement. The replacement, for the same poor-quality item will be "$100.00" more than my purchase price!!!  Also, the amount that I was told would be a credit at Ashley, $1,100.00 was INCORRECT..  It is now $799.00.  I received a call from Meredith this A.M. and she stated she is waiting for a response from Corporate and that can  take till the end of the week. When thinking I had a $1,100.00 credit, I shopped and picked out another brand of mattress.  It turns out that choice would not happen, due to the error in quoting the credit.  She is trying to ascertain whether something can be worked out, regarding price difference.So, once again, I HAVE NOT ACCEPTED a resolution.  this claim is still open.  I had to escalate this problem on Saturday due to not receiving any kind of help from the Manager, Manny, at Turnersville Ashley. 
Regards,
[redacted]

Good evening,I see that the service technician is scheduled for service 6/25/16.

I am rejecting this response because:
At no point during the conversations was there any mention of my matching concerns being a dye lot issue by customer service and they didn't tell me that it would be considered one. They said send the pictures and it will be reviewed. The April conversation I asked about the seats and was told they'd be taken care of. Again no mention of dye lot as it was never mentioned to me until the call reguarding the delivery and even still upon delivery there was one seat repaired and one not. Customer service had no reason as to why they could do one and not the other as there was no record of the seat being fixed in the first place and it is clearly brand new.

To Whom This May Concern, We have discussed this situation with the customer and have offered a reselection on the item. Thank you,[redacted]Crest Furniture Inc.[redacted].[redacted]

I am rejecting this response because: L  THIS WAS A COMPANY RECALL AND SHOULD NOT AFFECT THEIR POLICY                    MY ORIGIONAL FURNITURE WAS RECALLED AND REPLACED WITH A DIFERENT RECLINER THAN WHAT I ORIGIONALY ORDERED.  WHEN THE NEW RECLINER  WAS DELIVERED I WAS TOLD THAT MY PROTECTION PLAN WOULD STILL  BE INFORCE UNTIL THE 5 YEARS WAS UP.   I RECEIVED NO NOTICE TO INDICE DIFFERNT

Good afternoon,Informed the customer that the refund money should show in the next billing statement.

To Whom This May Concern, We have reached out to the consumer and discussed their concerns. We are going to do an even exchange at the consumers request alleviating their concerns at this time. Please let us know if we can assist further.Thank you,Meredith D[redacted]Crest Furniture Inc.[redacted]...

[redacted] N.J. 08110###-###-#### option *

Good morning,We are picking up the chair for on 9/17/16 a refund because its too big for their room.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Good afternoon,Unfortunately the pictures show peeling all over the furniture there for they are not covered, protection plan states damages should be called in within 5 days.Thank you.

Complaint: [redacted]
I am rejecting this response because:We did have a date sent for pick up today and they did not show up. I called and they said it was a mistake on their end and they will come out Saturday. They have told me I will get a refund in my account in which I purchased the furniture, I am waiting for that refund to get to me and waiting for them to pick up the furniture still.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I...

appreciate the help that the Revdex.com does to protect the consumer. Thank you for you time and help regarding my voice to be heard.