Mountain View Landscaping

Hello, We have spoken to this customer and offered a reselection on the mattress and power base. The customer is satisfied with this resolution. Thank you,Meredith D[redacted]###-###-#### Option *

I received my new item and I am satisfied.

Hello, We have approved a reselection for the mattress and the customer is satisfied with this resolution. Thank you,[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Not really happy with out come but what else can I do, I guess I will go pick out my cheap furniture and I will buy the insurance so when this happens again I will get same runaround again Thank you Revdex.com for your great work helping me.
Regards,
[redacted]

To Whom This May Concern, We have offered the consumer the Five Year No Worry Plan back previous to receiving this complaint. There is nothing more for us to do for this concern. Please let us know if there are nay further concerns or questions. Thank you,[redacted]Crest Furniture...

Inc.###-###-#### Option *

Complaint: [redacted]
I am rejecting this response because: I did not received a phone call I was away on vacation. Please call again at ###-###-#### or ###-###-####. Thanks 
Regards,
[redacted]

To Whom This May Concern, We have spoken with the consumer, [redacted] and settled their concerns by offering them a reselection on their sofa and loveseat. The consumer has accepted this offer.  Thank you,[redacted]Crest Furniture Inc.###-###-####

Good afternoon,I have called the customer and informed her that we can pick up the sofa and loveseat for a refund and scheduled pick for 8/19/16.Thank you.

Good evening,The only thing we can do at this time is attempt to repair one more time if chaise is not repairable while in our warehouse shop we will see other options. Thank you.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

To Whom This May Concern, We have attempted to contact the consumer, but were hung up on by the consumer. In an attempt to re-call the customer we left a message. We have re-entered the sale for the Media Chest and would like to let the customer know the store will contact the customer to...

schedule. Thank you,[redacted]

Good evening,      We will offer a replacement for both pieces. thank you.

Good evening,unfortunately the five year protection plan does not cover accumulation/not called in a timely manner issues.

To Whom This May Concern, The consumer has not spoken to me at anytime as of yet and I am the only person who could offer the reselection. All the particulars you are asking for will be included and are already on your account. Please feel free to reach out to myself only if you have any further questions or concerns. Thank you,Meredith DCrest Furniture Inc.

The customer's table was completed and they were left a message today to schedule delivery.

I am requesting that you reopen the case [redacted].  The couch is still not repaired.  Two screws broke inside of the couch so it is sinking in the middle.

Hello, We have reached out to the consumer and offered a pick up for refund. The consumer has not made any decisions on weather or not to continue with that option or keep the items. We look forward to completing this task as soon as the consumer comes to a conclusion on what they would like to...

do. Please let me know if there is anything further we can assist with. Thank you,Meredith D[redacted]Crest Furniture Inc.###-###-#### Option *

Complaint: [redacted] 
I will accept if they can repair or replace otherwise I am rejecting this response.  To just accept it would be to repair and if not repairable make a report.  Well just to make a report is not acceptable.
Regards,
[redacted]

To Whom This May Concern, We reached out to the consumer and offered them a reselection on the sofa and matching loveseat. The consumer has accepted this offer relieving their concerns. Thank you,[redacted] ###-###-#### Opt. *

Good afternoon,      Called the customer and left message to return call. I can not locate him in our system.