Mountain View Landscaping

Good afternoon,       I will have someone call the customer today to get photos of the condition of the table. Thank you.

Good evening,I have ordered the seat cushion and the customer is scheduled for installation for 3/22/16.Thank you.

Good afternoon,There is a delivery charge because this is a warranty claim and not a manufacture defect claim.  In order to give the customer store credit we must pick up old item. Thank you.

The contract the customer has for service states that dye lots and variations in leather are not covered. The customer is not covered to have pieces of furniture entirely reupholstered. I have attached a copy for reference. I have reviewed our recorded conversations with the customer and the...

customer did not ask about dye lot and only asked whether all pieces that had damage would be repaired. This conversation took place on 4/13/15 at 9:26 am.

Good afternoon,       We will offer a resection/store credit for both pieces.Thank you.

Complaint: [redacted]
I am rejecting this response because:
I should not have to utilize my plan for damages incurred by the business. Furthermore they stand corrected with the time frame in which I purchased a protection plan. My plan was purchased within the time frame allowed and again the business has delivery time inaccurate just like the protection plan information.
Regards,
[redacted] I do not accept having to utilize a warranty for something not incurred by me. My warranty is only to be used for damages not related to this purchase. Secondly I received a damaged leaf in which the business should make good for. I also purchased the plan within the proper time frame but the business again stands corrected because they have the delivery time inaccurate. When I return home I will provide all documentation to support my case. The delivery time they have is inaccurate and waa cancelled and resce

Good evening,I called customer and spoke to Mrs. [redacted], Mrs. [redacted] is willing to go to the store and reselect on a new set for a living room and if she finds something that does not matches her two arm chairs we will give her store credit for the two...

arm chairs.

[A default letter is provided here which indicates your acceptance of the...

business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Good afternoon,We have denied the claim for failure to follow the warranty, our protection plan states that the customer must call within 5 days of each occurrence, this furniture was purchased on 8/06/11 and delivered 8/16/11, the first claim we received from the customer was on 2/22/16 with...

an accumulation of peeling through out both sofa and love seat unfortunately we can not honor the protection plan when damages ware not reported in a timely manner.Thank you.

Good afternoon,We do not have a return policy on mattresses for comfort issue but we can give the customer a reselection/store credit with a 25% restocking fee that must be paid in cash before delivery of new mattress.Thank you.

Complaint: [redacted]I am rejecting this response because:I am rejecting this response due to a lack of clarification. I recognize that I signed the table was in good condition but the one leaf wasn't in the table nor was it unpackaged until the other day therefore the leaf wasn't part of the table. Considering I am happy with my table and unhappy with my leaf I am asking for the one new leaf (not repaired leaf). If this cannot be honored at my request for some reason will the business provide some type of monetary compensation to me especially because I am happy with the table and don't want to risk damage to my table for one new leaf.I would also like to add my protection plan as explained to me upon purchase is good for 5 years for any use and for any amount of times in which may be needed. This is not acceptable that I am being told I could only use it one time throughout the 5 years of warranty especially because a leaf came damaged. The plan was purchased for my use for 5 years and not their use.[redacted]  Regards,[redacted]

To Whom This May Concern, We have spoken to this customer and discussed doing a shop repair on the item to fix the concerns. The consumer has accepted this resolution. Thank you,[redacted]

To Whom This May Concern, I am sorry for the inconvenience you have been through. The paperwork was still pending, but I had it expedited and the reselection credit is in our system. Thank you,[redacted]Crest Furniture Inc.###-###-#### Opt. *

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Hello, The refund is pending on your account. The store you purchased your merchandise would have to refund it to you. I have notified them and I am going to give you their phone number so it can be handled. Unfortunately my office does not handle refunds or I would have made sure you had already received it. Please feel free to call us if there is a concern with the protection plan refund.Store Information:Cherry Hill LocationAshley Furniture Home Store###-###-####Thank you,[redacted]Crest Furniture Inc.###-###-#### Option *

Good morning,I called the customer to inform that we will allow a reselection, left a message to return the call so I can explain the process. thank you

I heard from someone at value City who agreed to replace the chair. However that was after it was picked up. On 10/26 I was told a new chair would be ordered but how long before anyone will actually deliver one? They do not rush. I've been without a chair for some time and have no idea how long before its replaced. My son just turned 7 and usually relaxes in the chair before slowing down to go to bed. This situation is really making things more difficult then they need to be. I also believe they only agreed to replace the chair after it was obvious it had major structural damage.

Good afternoon,unfortunately we can not cover the claim as the sofa is peeling all over, this was clearly not called with in 5 days of occurrence.Thank you.

Good morning,      Reselection/store credit means that we are giving the customer credit for what she paid for sofa and love seat towards a new purchase, once we deliver new furniture we would pick up old furniture.Thank you.

To Whom This May Concern, We have contacted the consumer and have offered to send pest control out to the consumers residence to spray for bed bugs. In addition to this, we are going to even exchange both mattress's and the foundation. The power base however will be sprayed by the pest control...

technician. All of this will be taking place Monday 03/27/17. Please let me know if we can assist further. Thank you,[redacted]Crest Furniture Inc.###-###-#### Option *