Mountain View Landscaping

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Good afternoon,We called the customer and offered a reselection, customer will be going to the store this weekend.

Good afternoon,      customer sent pictures and shows stain on decking offered a shop repair pick or a reselection because we no longer carry these items, [redacted] will speak to her husband and call me back once they figure out what they want to do.

Above is the exact wording from the protection plan. This was copied from the protection plan provided to all our customers at the point of purchase. There are no recalls for furniture so anything reported after a year would be considered using the protection plan. Above in bold the agreement states that the service agreement will not continue on the replaced item. Above that the plan specifically states that if the affected item can't be replaced then the customer will select a new replacement item of equal value.

Complaint: [redacted]
I am rejecting this response because:Fixing the table isn't working would like new table top
Regards,
[redacted]

To Whom This May Concern, I am sorry this was not rectified more quickly. I have reached out to the consumer and we have offered them a reselection on the sectional and they accepted this offer. Please let me know if there is anything further I can do in reference to this complaint. Thank...

you,Meredith D[redacted]Crest Furniture Inc.[redacted]
[redacted]
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
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I have reviewed the response made by the...

business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]after 3 months for argueing and complaining the furniture has finally been picked up,I will never do business with them again

Complaint: [redacted]
I am rejecting this response because:I went to the store today for re-selection of sofa but the sofa I liked is not available in stores and I am not interested in ordering furniture online. I would request a full refund of my purchase price.
Regards,
[redacted]

Good afternoon,We will send a service technician to inspect for accumulation and if leather was cleaned and protected, if accumulation found the claim will remain denied. thank you.

Good morning,We have mailed parts to the customer and are scheduled to deliver to the customer house today 6/23/16.Thank you.

To Whom This May Concern, We have attempted to contact the consumer, but had to leave a message. We would like to offer an even exchange the damaged item, the rails, but we are pending a response from the consumer. Thank you,[redacted]

Good afternoon,I have called Mr. W[redacted] at number provided but can not get in contact with the customer as the mail box is full and I can not locate his account with information provided.

Hello,   We are in the process of continuing with the reselection as requested. The Eatontown Store has been in contact with the consumer and will be reaching out. Thank you, Meredith D[redacted] Crest Furniture Inc. [redacted] ###-###-#### option *

Hello, We have been in contact with the consumer and have offered them a reselection for the sectional which they have accepted. Please let us know if there is any additional concerns we can address.Thank you![redacted]Crest Furniture Inc.###-###-#### Opt. *

After checking the customer's records I stand corrected. They purchased the protection plan a few days after delivery in May. The customer reported the damage in July and received delivery in early May. We can replace the table as a courtesy for the customer but the protection plan will not continue on the new item.

To Whom This May Concern, The consumer received a reselection of the entire living room set on 05/30/17. We spoke to the consumer today and they stated everything has been settled. Please let us know if there is anything further we can assist with. Thank you,Meredith D[redacted]Crest Furniture...

Inc.###-###-#### Option *

Hello, We have spoken to the consumer and have offered a reselection on the three pack tables and a return of their protection plan. All will be a credit on the customer's account which they are aware of and have agreed to. Thank you,Meredith D[redacted]

Our final offer is to replace the table. As explained prior to this the leaf itself cannot be replaced as leaves are made specific for each table and a new leaf would not fit the customer's table. Replacing the table with a brand new table would resolve the issue the customer is experiencing.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted] & [redacted]

To Whom This May Concern, I reached out to the customer and we agreed that we would be picking up the merchandise for a full refund. Thank you,[redacted]Crest Furniture Inc.###-###-#### Opt. * for Service