MovingHelp.com

Movinghelp's website states "You are in complete control of your move! Our moving labor does not receive payment until the moving services are completed to your satisfaction. Once satisfied, simply give the Moving Helper the Payment Code and let us do the rest!" However, I was charged by one of their movers for services I requested, but never utilized. Their explanation was "your charged right away for placing the order 4/23/2016 7:15 PM EST" Had I not been vigilant about checking my credit card statement, this charge may have gone unnoticed. I would certainly use this services with caution. Does not seem to be very secure or work as they claim.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it...

does, will consider this complaint resolved.
Regards,
[redacted]

DO NOT USE.
I reserved a time for pickup at my storage facility in May 2016. "reserved" the time. They called the day of to say they would be late, I said ok, a few hours I can wait. I waited 2 hours, no problem 2 hours comes and goes and another call, they will be later, 4 hours. ?? I said never mind, I don't need you in 4 hours I need you now. I MOVED EVERYTHING MYSELF.
Now, in November I get a bill for them for services done in May. !!! Are you kidding me? No one answers the phone calls, you can't get live chat online with them, and no one replies to emails. They are not a reputable people to do business with.

Ms. [redacted] agreed tothe terms & conditions for the transaction between her and the selectedservice provider.  Included below is asection of the Payment for Services provision of the Agreement.              Uponthe completion of,...

and your satisfaction with, the Services, You agree that Youwill complete the transaction with the Moving Helper by presenting the PaymentCode to the Moving Helper.   You agreeand acknowledge that Your presentation of the Payment Code to the Moving Helperis Your payment to the Moving Helper and Your authorization for the release ofany and all authorized payments for the Services.  You agree that You are responsible for anyand all payments owed to the Moving Helper. You agree that You are not entitledto a refund from Us for any Services that are completed in less time than thatamount set forth in Your Request.As stated in previouscommunications to Ms. [redacted], by presenting the Payment Code to the serviceprovider, she completed the transaction for services as defined in theorder.  Any requests for refund should bedirected to the service provider who has received payments.Again, here is theMoving Helper’s contact information so Ms. [redacted] can pursue this matter directlywith them:Owner: [redacted]Mayday Movers, LLC.
[redacted]

The funds were released to the Moving Helper on July 26th, 2016. The customer's release of Moving Help's Payment Code authorized the Moving Helper to get paid. At this time, the customer must seek compensation through the Moving Helper. Below is an excerpt from MovingHelp.com's Customer...

Agreement:4. eMove operates the Marketplace. The MarketPlace is a Neutral Venue and Online Clearinghouse:
 
... the Moving Helper(s) do not work for Us. You acknowledge and agree that the Moving Helper(s) are not Our employees, agents, representatives or independent contractors. You acknowledge and agree that We do not do any type of background checks of a Moving Helper nor do we do inquiries into the work history, criminal history or character history of a Moving Helper nor do we do inquiries into whether a Moving Helper has any or all applicable licensure, insurance(s) or permits that may be necessary to perform the Services. Therefore, You acknowledge and agree that We cannot guarantee nor do We have control over the quality, accuracy, standard of Service, safety or legality of the Services provided by the Moving Helper or of the Moving Helper itself. You acknowledge and agree that We only operate a web site. You acknowledge and agree that any and all communications, correspondence, verbal or written, or any warranties or representations, made with regard to the Services and the Moving Helper are not provided by Us and are specifically and solely between You and the Moving Helper.
 
[redacted] [redacted]
 
MovingHelp.com considers this matter resolved.

This is from our Moving Helper agreement:20. Right to Reject or Remove Moving Help Affiliate: Because You are charged no “sign up” fee or other initial fee (among other provided consideration to You), to participate in the Moving Help MarketPlace, You expressly allow Us to reserve the...

absolute right to reject Your participation, or remove you from your current participation, in the Moving Help MarketPlace at any time and for any reason or for no reason and without prior notice to You. An event that may result in the rejection or removal of Your participation can include but is not limited to: any breach of this Agreement; any circumvention of the Moving Help MarketPlace by You or by others at Your direction; any failures to verify Your identification verification information; Your circumvention of the MarketPlace Fee; any attempt by You to improperly influence, or cause another to, improperly influence the review of the Customer; any attempt by You to harass, or cause another to harass, or commit inappropriate communications with a Customer and/or a failure to deliver the promised Services on time; any attempt by you to harass, or cause another to harass, or commit inappropriate communications with one of Our representatives; Your failure to make full disclosure on Your Moving Helper Profile as discussed above. Your account was rejected for violation of this clause in our agreement.Thank you.[redacted]Director, [redacted]

The order was cancelled and a full refund was sent to the customer's payment method on 3/31/2017. Refunds usually take 2-3 business days so the customer should expect the refund to reflect in their accounton 4/4/2017 or 4/5/2017.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would...

be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed...

the response made by the business in reference to complaint ID [redacted], and find that this resolution is unsatisfactory to me.  Mr. [redacted]. [redacted] services was a referral but he provided his business card with Movinghelp.com and his phone number to contact him in regards of my refund. It would be helpful if Movinghelp can least provide an address so I can contact him with an official letter to resolve my complaint.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear [redacted]
Thank you for contacting Moving Help® Customer Support.MovingHelp.com is an online marketplace for customers to hire people who provide moving labor services.  Our goal is to provide a safe environment for exchanges between customers and Moving Helpers.  It is always...

our hope that by providing this marketplace, both parties will walk away satisfied with the outcome. However, we understand sometimes issues arise. The Resolution Center will assist you through an on-line dialogue with your Moving Helper. It is designed to shape communications into a constructive and polite solution. Here are the steps to do so:1. Log on to movinghelp.com2. Click on the Customer Service tab3. Click Resolve an Issue that appears as a link.4. Enter the email address and last 4 of the credit card used to place that order 5. Click on the name of the service provider and follow the instructionsFeedbackYour comments and rating are an important part of helping other families select the best Moving Helper for their needs. We re-sent your confirmation which includes the link for you to complete your review. You can place your review of the Moving Helper within 60 days of the job being completed. Contact the Moving Helper DirectlyYou may contact your Moving Helper directly for resolution, the contact information we have on file is:Business Name:  Riverstone MovingOwner Name and Address:  [redacted]
[redacted]Thank you,[redacted]Moving Help® Customer Support Teamwww.movinghelp.com

A refund was issued on Thursday, August 11th, 2016 at 4:05 am. Financial institutions are allowed up to five business days for the credit to be placed back into the account. Today is the second business day. Thursday, August 18th, 2016 will be the fifth business day. After that day, the customer can...

email [redacted]m so that we can assist the Customer in her concern. MovingHelp.com considers this matter resolved.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference,...

details of the offer I reviewed appear below.
Only a partial refund was refunded in the amount of $117, excluding the $25 "travel fee" that they charged in conjunction with the mover who never showed up.
Regards,
[redacted]

Mr. [redacted] filed a Resolution Case against his selected service provider on July 24th and the service  provider responded to the customer on July 28th. The customer has the ability to speak directly with the service provider or respond to the Resolution Case. Below is the response from the...

service provider:"We were made aware of damage to the dresser after removing the plastic wrap and blankets that were on the furniture prior to the move. Customer had furniture wrapped in blankets and shrink wrapped in plastic. Upon getting the dresser up on the second floor customer informed us of the damage. Pictures were taken of the damage. I also explained to the customer I was unsure of "procedures" and explained he would open up a resolution case about the damages. I was given the payment code from the customer but I DID NOT enter the code into the system. I have called local furniture stores in my area to see if I can obtain a replacement piece of furniture or have the furniture repaired at our cost. Our agreeing to replace/fix the dresser does not mean we as Williams Transportation accept responsibility for the damages. I the owner was onsite and was in full direction of this move and this piece was never dropped, banged or "too much pressure" put on this piece. I will follow up with customer."
 
As indicated, the service provider has agreed to price repair/replacement. It is the responsibility of the customer to pursue this independent service provider directly. MovingHelp.com considers this matter resolved.

This is a despicable outfit that purports to be a division of U-Haul. They go around the web and post advertising in the form or reviews for other companies. We engaged them to load and unload a rental truck and they causes thousands of dollars in damage to our furniture. They use unscrupulous labor and ask customers to sign ridiculous agreements that hold them free of responsibility for damages. Run as far away from this outfit as you can. It would be better to hire a real moving company to provide loading and unloading service.

The order in question was cancelled and refunded per customer request on 10/13 and the refund was issued back to the original card.

MovingHelp.com is an online Marketplace. Please review the Moving Help terms and conditions. A link and excerpt has been provided below:https://www.movinghelp.com/customer_service/terms.aspx?nav#terms"4. eMove operates the Marketplace. The MarketPlace is a Neutral Venue and Online Clearinghouse:This web site functions solely as a neutral venue and online clearinghouse to connect You and the various Moving Helpers. We do not endorse any Services or Moving Helper. We specifically disclaim any and all explicit or implicit endorsements or recommendations for any Services or Moving Helper. We are not involved in any manner with the provision of the Services by the Moving Helper. Furthermore, the Moving Helper(s) do not work for Us. You acknowledge and agree that the Moving Helper(s) are not Our employees, agents, representatives or independent contractors. You acknowledge and agree that We do not do any type of background checks of a Moving Helper nor do we do inquiries into the work history, criminal history or character history of a Moving Helper nor do we do inquiries into whether a Moving Helper has any or all applicable licensure, insurance(s) or permits that may be necessary to perform the Services. Therefore, You acknowledge and agree that We cannot guarantee nor do We have control over the quality, accuracy, standard of Service, safety or legality of the Services provided by the Moving Helper or of the Moving Helper itself. You acknowledge and agree that We only operate a web site. You acknowledge and agree that any and all communications, correspondence, verbal or written, or any warranties or representations, made with regard to the Services and the Moving Helper are not provided by Us and are specifically and solely between You and the Moving Helper."

Order cancelled and credit was issued to original card used to place order.  $105.95 credit was issued on 6/30/2014
Thank you,
[redacted]

December 14, 2015
[redacted]
[redacted]Thank you for forwarding Leslie [redacted]’s concerns to our office.[redacted], a Senior Customer Service Agent, followed up on the information Ms. [redacted] provided.  He contacted Ms. [redacted] and explained she needs to...

direct her concerns to the moving company that provided the service.  Ms. [redacted] relayed she understood what she needed to do, but also stated she was upset we helped advertise the moving company. Please be assured the information Ms. [redacted] provided was forwarded to Moving Helpers for further follow up and corrective action taken as needed.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
[redacted]
[redacted]
[redacted]
[redacted]

I do not accept this response. First of all, Richard B[redacted] and I went back and forth so many times I had no choice but to close the resolution. I understand the payment code issue. However, I had these two men at my home which is not in a highly populated area. There were two of us home when they arrived. Amanda and myself. I was very uncomfortable in their presence and unsure what to do safely at the time. Not to mention the "jokes" that were sexual in nature Richard made. Our two friends Michele and Jaymee came over shortly after. They are our witnesses. Richard B[redacted] did not make any suggestions on how to resolve this issue. He damaged my items. He would not admit that, instead said items were damaged before loading. I have pictures to prove that is untrue. That was it. He repeated the same thing without admitting fault or a way to resolve the issue. Now I have to contact this person using my personal information. This is not a safe way of communication. I would like to add this move was a cross country move and we did not unload the truck until weeks after. That is when we learned about the damage. We have moved across the country five times as well as other long distance moves. NEVER have we had an issue like this. We have rented from Uhaul multiple times as well. So many I cannot even count them. We will never use Uhaul again or any services linked to uhaul. Neither will any of our family or friends.
This site is nothing but another [redacted]. I could refuse to pay someone off of [redacted] as well. My safety would be the same in either situation. Disgusting.

Excerpt from #4 of the Moving Help Customer Agreement reads:"This web site functions solely as a neutral venue and online clearinghouse to connect You and the various Moving Helpers. We do not endorse any Services or Moving Helper. We specifically disclaim any and all explicit or implicit endorsements or recommendations for any Services or Moving Helper. We are not involved in any manner with the provision of the Services by the Moving Helper. Furthermore, the Moving Helper(s) do not work for Us. You acknowledge and agree that the Moving Helper(s) are not Our employees, agents, representatives or independent contractors. You acknowledge and agree that We do not do any type of background checks of a Moving Helper nor do we do inquiries into the work history, criminal history or character history of a Moving Helper nor do we do inquiries into whether a Moving Helper has any or all applicable licensure, insurance(s) or permits that may be necessary to perform the Services. Therefore, You acknowledge and agree that We cannot guarantee nor do We have control over the quality, accuracy, standard of Service, safety or legality of the Services provided by the Moving Helper or of the Moving Helper itself. You acknowledge and agree that We only operate a web site. You acknowledge and agree that any and all communications, correspondence, verbal or written, or any warranties or representations, made with regard to the Services and the Moving Helper are not provided by Us and are specifically and solely between You and the Moving Helper." As stated, Mr. [redacted] was fully refunded for the services not rendered. MovingHelp.com considers this matter resolved.