MovingHelp.com

Mr***'s original complaint to MovingHelp.com indicated that he was unhappy with the customer service received by the company he contracted on 12/26/The company name is Eastern Region LogisticsMr*** stated that the moving company damaged his lawn as well as delayed his
scheduleHe did not mention (in his complaint to MovingHelp.com) that there were damages to his belongingsRegardless, the customer (Mr***) would need to pursue a complaint against the Moving Helper, Eastern Region Logistics as he contracted them to do his moveMovingHelp.com is not responsible for the customer service of the Moving Help company, Eastern Region LogisticsBelow is the contact information for Eastern Region Logistics:Calvin S*** *** *** *** ***Silver Springs, MD 20901*** ***

Additionally, I found complaint, # *** in the complaint portal, which we never received via email either (it seems as we only get the emails when a person actually sends them to us).Today, we cancelled order and issued full refund for the customer ***
***.Thanks,*** ***, Program ManagerMovingHelp.com

I would suggest opening a new claim specifically stating the Moving Helpers business againRevdex.com is not accepting the fact that this is an issue related to the independent company and therefore requires Moving Help to respond to each of your responsesAt this point, I am not sure how clearer you can make it that the issue lie with the Moving Helper and not MovingHelp.comI am terribly sorry

Review of Services is permitted when the services are actually usedSince the order was cancelled and refunded there was no services to review. A note regarding the cancellation was recorded in the Helper account

The number provided by MovingHelp.com on their response to Revdex.com is the number of the mover who alerted me to this problemI called and he said he is no longer working for this company because he did several jobs for which he did not get paidThe person who asked me for the code which I should have supplied to the movers, ahead of the actual date of the move, called himself Tristan and his phone number is ###-###-####He is the person that MovingHelp.com put me in contact with from the startI also received the email (below) on Feb11, 2016, before the date I had moved, Feb15, These are the people who should be taking care of thisI have tried to contact Tristan and he has not responded to my calls since he took my moneyThank you,
*** ***
[email protected]
To *** Feb at 6:PM
Thank you for using MovingHelp.com
*** *** *** **has been paid for ***Please take a moment to complete a review of your *** ***A review takes less than seconds. If your order included a refundable handling fee, we will refund that fee back to your card as a thank you for your feedback
You can help other families who are moving by sharing your experiences with *** *** *** **
Your opinion matters! Click the link below to get startedComplete your Review
Thank you,
Moving Help Support Team
[email protected]
[email protected]
[email protected]
Feb at 6:42 PM
Thank you for using MovingHelp.com*** *** *** **has
[email protected]
[email protected]
Feb at 6:42 PM
Thank you for using MovingHelp.com*** *** *** **has

Per the Resolution Case, the *** *** has agreed to reimburse their customer for the full amountThe attached image shows the transcript between the *** *** and their customerAn emails was sent to the *** ***'s customer on January 28, at 8:pm, Arizona timeIn that email,
the customer is advised "After you are satisfied with the service(s) completed, give the *** ***(s) your payment code above"Below is all of the *** *** contact information if the customer wishes to pursue the *** *** directly. Erick K*** *** ***DesMoines, IA 50314###-###-####***

December 14,
*** *** ***
*** *** ***Thank you for forwarding Leslie ***’s concerns to our office.*** ***, a Senior Customer Service Agent, followed up on the information Ms*** provided He contacted Ms*** and explained she needs to direct her concerns to
the moving company that provided the service Ms*** relayed she understood what she needed to do, but also stated she was upset we helped advertise the moving company. Please be assured the information Ms*** provided was forwarded to Moving Helpers for further follow up and corrective action taken as needed.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
***
*** ***
*** ***
*** ***

eMove operates the MarketplaceThe MarketPlace is a Neutral Venue and Online Clearinghouse:
This web
site functions solely as a neutral venue and online clearinghouse to connect You and the various Moving HelpersWe do not endorse any Services or Moving HelperWe specifically disclaim any and all explicit or implicit endorsements or recommendations for any Services or Moving HelperWe are not involved in any manner with the provision of the Services by the Moving HelperFurthermore, the Moving Helper(s) do not work for UsYou acknowledge and agree that the Moving Helper(s) are not Our employees, agents, representatives or independent contractorsYou acknowledge and agree that We do not do any type of background checks of a Moving Helper nor do we do inquiries into the work history, criminal history or character history of a Moving Helper nor do we do inquiries into whether a Moving Helper has any or all applicable licensure, insurance(s) or permits that may be necessary to perform the ServicesTherefore, You acknowledge and agree that We cannot guarantee nor do We have control over the quality, accuracy, standard of Service, safety or legality of the Services provided by the Moving Helper or of the Moving Helper itselfYou acknowledge and agree that We only operate a web siteYou acknowledge and agree that any and all communications, correspondence, verbal or written, or any warranties or representations, made with regard to the Services and the Moving Helper are not provided by Us and are specifically and solely between You and the Moving Helper.
The Customer will need to seek compensation from the Moving Helper directly OR file a complaint with the individual service provider companyMovingHelp.com considers this matter resolved

Mr. [redacted] selected his service provider from MovingHelp.com's list of available providers in the area on January 14, 2016. At the time, Mr. [redacted] completed his order request, agreeing to the Terms & Conditions of the Moving Help Customer...

Agreement at 9:22 am on January 14, 2016. Included below is an excerpt from the Moving Help Customer Agreement (section 4): 4. eMove operates the Marketplace. The MarketPlace is a Neutral Venue and Online Clearinghouse:
    "You acknowledge and agree that We do not do any type of background checks of a Moving Helper nor do we do inquiries into the work history, criminal history or character history of a Moving Helper nor do we do inquiries into whether a Moving Helper has any or all applicable licensure, insurance(s) or permits that may be necessary to perform the Services. Therefore, You acknowledge and agree that We cannot guarantee nor do We have control over the quality, accuracy, standard of Service, safety or legality of the Services provided by the Moving Helper or of the Moving Helper itself. You acknowledge and agree that We only operate a web site. You acknowledge and agree that any and all communications, correspondence, verbal or written, or any warranties or representations, made with regard to the Services and the Moving Helper are not provided by Us and are specifically and solely between You and the Moving Helper."
MovingHelp.com is the facilitator of the transaction between the Customer and the Moving Helper. We, as facilitators, are in no way, responsible for damages caused by the independent service providers and recommend that the customer seek compensation directly through the independent service provider. Below is all known points of contact for the independent service provider. MovingHelp.com considers this matter resolved.
Move Precision, LLC.
Harold A[redacted]
**
[redacted]

Please see the below statement that the customer agreed to when placing an order." have verified my order summary is correct and I have read and agree to the Moving Help terms and conditions. I also acknowledge and agree that none of the U-Haul Companies nor eMove, Inc. actually provide the Moving Help Services to me. The Moving Help Services are provided by independent, separate and distinct third parties.The transaction and any resulting provision of the services are solely between me and the Moving Helper(s) I select."After the order was placed, the customer was taken to a confirmation page that contained instructions not to provide the payment code until the job was completed. As stated in the previous response, when the payment code was provided to the Moving Helper the funds were sent to them so they must be the ones to provide the refund.

The Customer hired [redacted], an individually owned and operated moving company that lists their services on MovingHelp.com. The Customer was advised via Terms & Conditions and...

vie email on October 5th, 2016 that the Payment Code provided was to only be released to the service provider upon satisfactory completion of services. The Customer released this Payment Code to the service provider, thus paying the service provider for the services rendered (to the Customer's satisfaction). Being that the funds have been released to the service provider, it is the suggestion of Moving Help that the Customer seek compensation from the service provider directly. A link to the Terms & Conditions is provided below as is the contact information for the service provider. [redacted] John W[redacted]

movinghelpers supplied me with a phone number and address that are not legitimate. I was never able to reach the movers in question so it would be impossible for me to have given them a payment code. After contacting moving helpers on the 23rd I was told the funds had not been used. After contacting them again on the 25th to try and obtain a refund I was told the funds were removed on the 20th, 3 days prior to the reservation. After contacting movinghelpers again on the 27th I was told the funds were removed on the 1st, 22 days prior to the reservation. I was also told the movers in question were removed from movinghelpers website on the 15th, 8 days prior to my move, for fraudulently withdrawing the funds and movinghelpers never once contacted me to tell me the funds were fraudulently removed, that the movers in question were no longer doing business with movinghelpers, or the fact that they would not be showing up to do the work that movinghelpers received the funds for. Every contact with movinghelpers ended with me sitting on hold for over an hour and then being hung up on once I requested a supervisor. After alerting local law enforcement about the fraud I was informed that the mover in question has not lived at the address listed for years and every attempt to obtain proof of what happened to my money has been denied by movinghelpers.

A refund of $168.85 was issued to the customer's credit card on September 9th, 2016. An additional refund of $112.15 was issued today (three separate refunds totaling $112.15). An additional refund of $5.95 was issued on August 23rd, 2016. At the time, the customer has been fully refunded for all...

funds related to this Moving Help job. Moving Help considers this matter resolved.

The reason I selected [redacted] for this move was because I assumed that the movers were screened for quality and integrity. The mover specifically asked me for the code, and based on the interaction, he made me feel like he was checking it to confirm purchase. I was under the impression that the payment code was a receipt / proof of purchase and that the movers would work the 2 hour time slot regardless. I'm not sure how else I could have handled this. I'm a woman that was moving alone confronted by two guys who are supposed to be professionals. I assumed that a professional, hired by a large, reputable company, would perform the services requested without ripping me off and abandoning me. I was completely stuck with a truck full of items that were too heavy for me to move.
Additionally, I directly contacted the mover multiple times confirming what the work entailed and asking when they would come back. No response. My husband called too. Again, no response. Sending his contact information doesn't help. What he did was intentional. He knew he worked 40 minutes and got paid for 2 hours even though I needed their help for several more hours. Why this is acceptable perplexes me. What happened to integrity? From now on I will never trust a business.
The system to pay the movers has gaps and can be easily manipulated. Additionally, when I called moving help.com when I was abandoned I would expect a replacement to be assigned to finish the job. Instead the only help that was offered was to contact the mover, which I had already done with no success multiple times. I plan to write numerous more reviews on this experience as I don't want others to go through what I did. This was one of the worst business experiences I have encountered in my life.

In response to Revdex.com complaint ID#: [redacted] filed by [redacted] requesting a refund. On 9/29/2014 an order was submitted by Ms [redacted] through the MovingHelp.com marketplace in which she selected and defined the amount of hours and crew size for services.  At that time, Ms [redacted]...

agreed to the terms & conditions for the corresponding transactions between she and the selected service provider.  Included below is a section of the Payment for Services provision of the Agreement.Upon the completion of, and your satisfaction with, the Services, You agree that You will complete the transaction with the Moving Helper by presenting the Payment Code to the Moving Helper. You agree and acknowledge that Your presentation of the Payment Code to the Moving Helper is Your payment to the Moving Helper and Your authorization for the release of any and all authorized payments for the Services. You agree that You are responsible for any and all payments owed to the Moving Helper. You agree that You are not entitled to a refund from Us for any Services that are completed in less time than that amount set forth in Your Request.As stated in previous communications to Ms [redacted], by presenting the Payment Code to the service provider she completed the transaction for services as defined in the order.  Any requests for refund should be directed to the corresponding service provider which has received Ms [redacted]’s payment.  The request for additional cash she paid for services outside our Marketplace should also be directed to the people she gave the cash to.Again, here is the Moving Helper’s contact information so she can pursue this matter directly with them: [redacted]
[redacted]
[redacted]

Mr. [redacted]'s original complaint to MovingHelp.com indicated that he was unhappy with the customer service received by the company he contracted on 12/26/2015. The company name is Eastern Region Logistics. Mr. [redacted] stated that the moving company damaged his lawn as well as delayed his...

schedule. He did not mention (in his complaint to MovingHelp.com) that there were damages to his belongings. Regardless, the customer (Mr. [redacted]) would need to pursue a complaint against the Moving Helper, Eastern Region Logistics as he contracted them to do his move. MovingHelp.com is not responsible for the customer service of the Moving Help company, Eastern Region Logistics. Below is the contact information for Eastern Region Logistics:Calvin S[redacted]
Silver Springs, MD 20901
[redacted]

MovingHelp.com is an online marketplace for independent service providers to list their services. Mr. [redacted] contracted his selected service provider, Island Movers, on July 7, 2016. On July 8, 2016, Mr. [redacted] released MovingHelp.com's Payment Code to the service provider. This Payment Code is only to...

be given to the service provider once the customer is completely satisfied with the services rendered. Mr. [redacted]'s release of the Payment Code allowed for the service provider, Island Movers, to be paid in full. Mr. [redacted] should seek direct compensation from the service provider. Moving Help also suggests that he leave a review for his service provider as well as file a Resolution Case located in his Moving Help Customer Account. These two actions can assist in getting a response from his selected service provider.Below is the contact information for the service provider. MovingHelp.com considers this matter resolved. Island MoversGabriel Agront B[redacted]

MovingHelp.com is a neutral, online marketplace that connects the customer to various service providers in the area. We are not responsible for their service or their efficiency. Below is an excerpt from the Moving Help Customer Agreement that the Customer, [redacted], agreed to at the time the...

order was placed. 4. eMove operates the Marketplace. The MarketPlace is a Neutral Venue and Online Clearinghouse: ... Moving Helper(s) do not work for Us. You acknowledge and agree that the Moving Helper(s) are not Our employees, agents, representatives or independent contractors. You acknowledge and agree that We do not do any type of background checks of a Moving Helper nor do we do inquiries into the work history, criminal history or character history of a Moving Helper nor do we do inquiries into whether a Moving Helper has any or all applicable licensure, insurance(s) or permits that may be necessary to perform the Services. Therefore, You acknowledge and agree that We cannot guarantee nor do We have control over the quality, accuracy, standard of Service, safety or legality of the Services provided by the Moving Helper or of the Moving Helper itself. You acknowledge and agree that We only operate a web site. You acknowledge and agree that any and all communications, correspondence, verbal or written, or any warranties or representations, made with regard to the Services and the Moving Helper are not provided by Us and are specifically and solely between You and the Moving Helper. MovingHelp.com has fully refunded the Customer, [redacted] with a refund. We are unable to pay for alternate moving help that the Customer booked outside of the Moving Help marketplace. MovingHelp.com considers this matter resolved.

There was a full refund of $105.95 issued to the credit card on file on 8/13/2014.  Please ask [redacted] to refer to the email we sent her on the same date and to check her statement for three credits in the amounts, $5.95, $80.00 and $20.00.Thank you,[redacted]MovingHelp.com

The refund of $455.00 has been issued as requested.[redacted]Director, MovingHelp.com