MovingHelp.com

My credit card was charged twice, 24 hours apart and within minutes, my bank has received numerous disclaimers from Movinghelp but will still pursue this case, FRAUD pure and simple.

As I told Revdex.com (phone, written complaint, 12/15 response), this complaint is against Moving Transportation Specialist, an independent company in [redacted] MovingHelp.com is a REFERRAL SERVICE TO INDEPENDENT CONTRACTORS. Services for Moving Transportation Specialist (617-470-7809) were booked/confirmed 10/6/15 to load a moving truck on 11/19/15 at 8am. Services were booked online via [redacted] Moving Help and confirmed via telephone with [redacted] at Moving Transportation Specialist. Services were again confirmed via telephone on 11/18/15 with [redacted] at Moving Transportation Specialist. Confirmation for 2 movers to meet at Boston address at 7:30-7:45am for 2-hours to load a truck from an apartment. [redacted] informed me that they were double booked and would be able to provide services earlier than contracted. I agreed and needed to pick up my truck at 7am to accommodate their schedule. My contact information (cell phone numbers) were confirmed. Movers never showed up. THERE WAS NO DELAY. I placed 5-6 calls to number provided and left voice mail messages. Movers never returned my calls. By 11am, I contacted another moving company - I had NO flexibility to change the move, and incurred an incremental $50 for the new movers. After other movers completed the job, I contacted [redacted] Moving Help and they refunded my payment. Desired Resolution: 1. I would like Revdex.com to research this company to see if they are legally registered to provide these services and post this complain so others will not hire them. 2. I would like Moving Transportation Specialist to refund the incremental $50 I needed to spend on services contracted with them. 3. I would like Moving Transportation Specialist to contact me with a formal apology. 4. I would like [redacted] Moving Help to discontinue any relationship with Moving Transportation Specialist.

We do understand Mr. [redacted]'s frustration with the service provider, however we cannot force an independent company to pay the customer for damages. The purpose of the Payment Code is to allow the Customer the ability to deny the Payment Code until an agreement can be reached. Having said that, we have emailed the service provider and requested that they contact the Customer, Mr. [redacted], regarding the damages and payment. It is solely upon the Customer and the service provider to reach an agreement. Now that we have assisted the Customer in contacting the service provider, Moving Help considers this matter resolved.

This is the second time that I have used MovingHelp.com. My first experience was extremely positive so I was very disappointed this time around. I was having a problem with the movers I contracted so I called movinghelp.com for assistance. I was on hold for at least 15 minutes before someone actually answered the phone. The first young lady I spoke with was very helpful but ended up getting disconnected while trying to put me on hold again. I called back and was put on hold for another 20 minutes. I had to switch movers around several times (not movinghelp.com's fault) but was told my money would be credited to my account. When I FINALLY got my moving situation resolved, instead of using the credit on my account (the lady on the phone told me the money was refunded to me) they charged my card AGAIN causing me to overdraft. They did eventually refund my money (so they've said) after giving me the run-around to get to a supervisor, but would not do anything about the overdraft fees they caused (instead blaming me for them charging me extra). I asked if there was a way to review/rate their customer service and they said no; but I could through the Revdex.com. It was a very frustrating experience and I hope that you never have to try to talk to these people on the phone!

I signed up with this company who billed for a moving service called [redacted]. The confirmation page for my payment says to contact them at the phone number above, which was ten zeros! So, I tried to look them up on Google, and they do not come up. So, I tried to contact MovingHelp.com. and they do not have a phone number listed under contact us, you have to send a "message". There was a button that said live chat, so I tried that. The message there said a rep named "[redacted]" would be helping me shortly. Five minutes later, "she" asked how she could help. I explained the situation, and never heard anything else from her! After four minutes of silence, I asked if she was still there, and the chat ended. So, I clicked live chat again, same message saying "[redacted]" would help me, then immediately it changed to [redacted] has ended the chat! So, I tried again, and no one ever clicked on, no message saying anyone would help me! I called my credit card company and started the process to reverse the charges! I am really surprised, because Uhaul's name is also on the home page of movinghelp.com! And I read all those wonderful reviews, which now I know were fake! I should have looked for a company that is Revdex.com accredited. I've learned a painful lesson.

The complaint for [redacted] was resolved, her containers were delivered as requested for no additional cost on April 16th.
 
[redacted]Director - MovingHelp.comToll Free - ###-###-####, x[redacted]Mobile - ###-###-####

I`ve had terrible experience with my order from MovingHelp.com. I had made a reservation through [redacted] website on 7/23 and had been trying to contact movers for a week. The movers company name "Beadnik Moving". They had tons of positive reviews on the website. However they did not pickup the phone and did not return my phone calls. Finally I was able to get on the phone with them and confirm move date/time 8/1 at 11am. They did not show up at 11am. I started to call them and left multiple voice messages. Finally they called me back at 12:40pm, this is 1h40mins late and said that they are too busy with some other work and will be at least 3hrs late.
I told them that it will not work for me. They ruined my move. MovingHelp.com holds no responsibility/guarantee for the reservation. Movers are free to decide if they want to show up or not without any consequinces for them. They do not even have to call you to confirm reservation and notify about delays. [redacted] says that they have no relationship with MovingHelp even though I had made my reservation through uhaul.com during moving truck reservation. (Money were refunded)
Stay away from movinghelp.com if you do not want to ruin your move!!!

We have refunded the customer her total of $135.95. If she does not see the credit in her bank account by the end of this week I recommend contacting the bank.

I was connected with a mover that didn't show up after asking me to wait over an hour and a half past the time that they had confirmed earlier that day.

Not only were they a no-show but they did not communicate (or return my calls or messages) after they didn't show. They finally got back to me around 9 pm and told me they were 'on their way' (this is the same time they claimed they were in a "car wreck").

Communication with them via the MovingHelp site resolution center provides me with the excuse (verbatim quote): "Hello mr. xxx we apologize we were very busy alot of jobs came in you can cancel your order". Note no word of any 'wreck'.

The ~$130 is still on my card. Two weeks later I'm still waiting for it to drop off. After that, I'm only left with a wasted Uhaul charge and half a working day wasted.

A refund of $60.00 has been processed as requested.

[redacted] agreed to the terms & conditions for thetransaction between her and the selected service provider.  Included below is a section of the Paymentfor Services provision of the Agreement.       Uponthe completion of, and...

your satisfaction with, the Services, You agree that Youwill complete the transaction with the Moving Helper by presenting the Payment Codeto the Moving Helper.   You agree andacknowledge that Your presentation of the Payment Code to the Moving Helper isYour payment to the Moving Helper and Your authorization for the release of anyand all authorized payments for the Services. You agree that You are responsible for any and all payments owed to theMoving Helper. You agree that You are not entitled to a refund from Us for anyServices that are completed in less time than that amount set forth in YourRequest. As stated in previous communications to [redacted], bypresenting the Payment Code to the service provider, she completed thetransaction for services as defined in the order.  Any requests for refund should be directed tothe service provider who has received payments. Again, here is the Moving Helper’s contact information so[redacted] can pursue this matter directly with them:Owner:[redacted]
l[redacted]
 
[redacted] [redacted] [redacted]

Excerpt from #4 of the Moving Help Customer Agreement reads:
"This web site functions solely as a neutral venue and online clearinghouse to connect You and the various Moving Helpers. We do not endorse any Services or Moving Helper. We specifically disclaim any and all explicit or implicit endorsements or recommendations for any Services or Moving Helper. We are not involved in any manner with the provision of the Services by the Moving Helper. Furthermore, the Moving Helper(s) do not work for Us. You acknowledge and agree that the Moving Helper(s) are not Our employees, agents, representatives or independent contractors. You acknowledge and agree that We do not do any type of background checks of a Moving Helper nor do we do inquiries into the work history, criminal history or character history of a Moving Helper nor do we do inquiries into whether a Moving Helper has any or all applicable licensure, insurance(s) or permits that may be necessary to perform the Services. Therefore, You acknowledge and agree that We cannot guarantee nor do We have control over the quality, accuracy, standard of Service, safety or legality of the Services provided by the Moving Helper or of the Moving Helper itself. You acknowledge and agree that We only operate a web site. You acknowledge and agree that any and all communications, correspondence, verbal or written, or any warranties or representations, made with regard to the Services and the Moving Helper are not provided by Us and are specifically and solely between You and the Moving Helper."
 
As stated, Mr. [redacted] was fully refunded for the services not rendered. MovingHelp.com considers this matter resolved.

Mrs. [redacted] created a Resolution Case with the Moving Helper on 01/18/16. The Moving Helper asked how the customer would like to resolve the issues on 01/20/16. The customer did not respond with a resolution. The Moving Helper has agreed to come to a resolution with their customer. Mrs....

[redacted] would need to contact the Moving Helper directly for resolution. Furthermore, the customer reserves the right to cancel their order if the Moving Helper fails to commit to the services requested. In this case, the customer claims that only (2) Moving Helpers arrived when she booked (3) through the business Richard Baton. The customer at that point had the ability to cancel the order and get a full refund. They allowed the Moving Helper to complete the work as well as gave the customer the payment code, indicating that the services rendered were to the customer's satisfaction. This is directly off of the MovingHelp.com customer agreement:"Upon the completion of, and your satisfaction with, the Services, You agree that You will complete the transaction with the Moving Helper by presenting the Payment Code to the Moving Helper. You agree and acknowledge that Your presentation of the Payment Code to the Moving Helper is Your payment to the Moving Helper and Your authorization for the release of any and all authorized payments for the Services. You agree that You are responsible for any and all payments owed to the Moving Helper. You agree that You are not entitled to a refund from Us for any Services that are completed in less time than that amount of time set forth in your Request."
I have included the Moving Help contact info for the customer to directly pursue the company.
Richard Baton, 614 SE 46th Terrace, Apt 2, Cape Coral, FL 33904
(239) 699-2506, (239) 362-5446, [email protected]

There is a live chat feature on MovingHelp.com that the customer can use for immediate assistance and guidance. The feature can be found under the "Customer service" tab.

Additionally, I found complaint, # [redacted] in the complaint portal, which we never received via email either.  (it seems as we only get the emails when a person actually sends them to us).Today, we cancelled order and issued full refund for the customer [redacted].Thanks,[redacted],...

Program ManagerMovingHelp.com

[A default letter is...

provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action, including reviewing the relevant phone conversation recordings, and, if it does, will consider this complaint resolved.
Regards,
Daniel G[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does,...

will consider this complaint resolved.
Regards,

This is by far the WORST company I have ever worked with. To begin, the website wouldn't accept my debit card. The account linked to the card had no issues with it. I called customer service and they told me that it was my banks problem, not theirs. After 4 phone calls (I was hung up on twice)I decided to confirm my billing address with my bank. The bank confirmed I had the right address. On this phone call the bank notified me that this company charged me 12 times and then reversed the charges. I ended up making 11 phone calls to customer service because I was either hung up on (mostly by [redacted])or disconnected. They also wanted to charge me 9.95 for entering my information in the system (which takes a total of 5 minutes..they are taking advantage of their customers). I felt I should be refunded the 9.95 since the website was the problem and not me. I was told this wasn't possible. After finally making progress with [redacted] we were disconnected. I called back requesting to speak with her. They told me that they could not transfer me and that I have to continue to call back until I reach [redacted]. After finally reaching [redacted] she tried to enter my information into the website and then the website stopped working for her. I had been on the phone with these people for 2 hours so I asked her to call me when it was completed. The next day I didn't get a call so I reached out to them. It was never done by [redacted] or her manager as she promised. I worked with [redacted] the next day and she was actually pleasant. She told me that my order was never entered in the system and that she couldn't waive the 9.95. She also informed me that they can't make outgoing calls, therefore no one intended to contact me to tell me movers had been booked for me. I asked her to speak with a manager but this failed because there are no managers at her location. She had to message them and the manager never got back to her. After 25 minutes on the phone I hung up. This company lost my business. I have NEVER been so furious with an organization. They deserve to go out of business.

We will pull the relevant documents to confirm what the customer was quoted and if it shows they were advised this was for Delivery AND Loading services we will process the refund as requested. This process will take a few days so we will follow up directly with the customer.

The customer received a refund of $382.95 on 10/22/2016.