MovingHelp.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

The funds were released to the Moving Helper on July 26th, The customer's release of Moving Help's Payment Code authorized the Moving Helper to get paidAt this time, the customer must seek compensation through the Moving HelperBelow is an excerpt from MovingHelp.com's Customer Agreement:eMove operates the MarketplaceThe MarketPlace is a Neutral Venue and Online Clearinghouse: the Moving Helper(s) do not work for UsYou acknowledge and agree that the Moving Helper(s) are not Our employees, agents, representatives or independent contractorsYou acknowledge and agree that We do not do any type of background checks of a Moving Helper nor do we do inquiries into the work history, criminal history or character history of a Moving Helper nor do we do inquiries into whether a Moving Helper has any or all applicable licensure, insurance(s) or permits that may be necessary to perform the ServicesTherefore, You acknowledge and agree that We cannot guarantee nor do We have control over the quality, accuracy, standard of Service, safety or legality of the Services provided by the Moving Helper or of the Moving Helper itselfYou acknowledge and agree that We only operate a web siteYou acknowledge and agree that any and all communications, correspondence, verbal or written, or any warranties or representations, made with regard to the Services and the Moving Helper are not provided by Us and are specifically and solely between You and the Moving Helper [redacted] MovingHelp.com considers this matter resolved

The customer received a refund of $on 10/22/

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is unsatisfactory to me Mr [redacted] * [redacted] services was a referral but he provided his business card with Movinghelp.com and his phone number to contact him in regards of my refundIt would be helpful if Movinghelp can least provide an address so I can contact him with an official letter to resolve my complaint I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Here is the information for the company you contracted with:Superior Movers [redacted] , [redacted] - CellPlease let us know if you have any additional questions

When the customer cancelled his or her order, they chose to have their funds transferred to a credit to be used to book another Moving HelperThe credit was not usedThe funds were submitted back to the customer's card on the morning of 3/30/

DO NOT USE [redacted] ! Moving Help is a subsidiary of ***, it even has the same address on our charge card transactionWe hired a [redacted] to move some furniture cross-countryThe move went fine and the delivery people who are subcontracted out were courteousHowever, once you hire a [redacted] ***, their subsidiary Moving Help gets involvedWe were charged twice for the pick up and delivery of the moving pod at both ends of the tripThe overcharge amounts to between $500-We have disputed the charges through [redacted] twice with no luckWe will talk to [redacted] one more time; however, I suspect the Small Claims Court may need to be our next move, if that is even possibleDO NOT enter into a business relationship with MovingHelp or [redacted] ***sAnd by all means, NEVER give them your credit card number over the phoneThey will keep charging and charging and charging and deny any responsibility for anything

[redacted] is providing its name to this company and falsely giving it a positive endorsement. I found a company-Pinellas Movers to pack up my apartment, I paid for services and drove out of town to the apartment to be packed up and the packers never showed up. I had called ahead of time and left a message with the dispatcher, which is the only option I had, and requested to be contacted with an ETA of the packers, but never received that call. I also called the morning of the appointment when they did not show up and again left a message, again that call was never returned. I should be reimbursed for all of my expenses incurred for having traveled out of town specifically to pack up an apartment this useless service never provided. Additionally, I had to hire a real company to do the job. This was a waste of time and [redacted] should remove their name from all advertising because the unprofessionalism of the entire lack of service provided is a joke.

Very difficult to resolve issues between MovingHelp.com and the 'movers'We've spent hours on line, on the phone and on chat and keep getting the run aroundMovers are not professionals and you are taking a risk with your possessions

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Only a partial refund was refunded in the amount of $117, excluding the $"travel fee" that they charged in conjunction with the mover who never showed up Regards, [redacted]

A credit has been issued per your request. [redacted] **

Our experience with this company was extremely negativeFirst of all they cancelled on us at 9pm the night prior to moving a desk we purchasedThen we got them to agree to help us since it was a small jobHowever, they wanted to charge us more than what was quoted online because it was far for them to drive and a small moveThe movers (of them) arrived minutes late and complained every second they were on the jobThey moved at a snail's pace and all they had to move was a desk from one house to anotherThey couldn't figure out how to wrap the pieces with blankets from U-haulI ended up wrapping the pieces and taping the blankets on just because they were so slowI had to get the u-haul truck back (we had it for hours which should have been plenty of time to move a desk minutes away)The owner argued with me that it was too far for him to drive and questioned why we chose himI asked him why he advertised with U-haul if he didn't want the business and he told me he was trying to "drum up" businessA strange way to do business if you ask meStay clear of Movinghelp.com!

Again,Being that the Payment Code was given to the service provider, the funds have already been paid to themIt is the suggestion of MovingHelp.com that the customer, Mr [redacted] , pursue the Moving Helper directlyBeing that MovingHelp.com is the facilitator of the transaction between the Customer and the Moving Helper, We as facilitators are in no way responsible for damages caused by the independent service providersWe strongly recommend that the customer seek compensation directly through the independent service providerBelow is all known points of contact for the independent service providerMovingHelp.com considers this matter resolved.Move Precision, LLC.Harold A [redacted] ###-###-#######-###-####

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I have still not received any specific reason as to why I have been banned from the marketplace all I keep receiving is to refer to terms and conditions I have looked over the terms and conditions and was unable to find a valid reason as to why I was removed Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I still as of yet has not received my refund Regards, [redacted]

Hello, Thank you for contacting MovingHelp.com Per our email conversation, your issue has already been resolved at the point I reached outThanks, [redacted] ***MovingHelp.com

Excerpt from #of the Moving Help Customer Agreement reads:"This web site functions solely as a neutral venue and online clearinghouse to connect You and the various Moving HelpersWe do not endorse any Services or Moving HelperWe specifically disclaim any and all explicit or implicit endorsements or recommendations for any Services or Moving HelperWe are not involved in any manner with the provision of the Services by the Moving HelperFurthermore, the Moving Helper(s) do not work for UsYou acknowledge and agree that the Moving Helper(s) are not Our employees, agents, representatives or independent contractorsYou acknowledge and agree that We do not do any type of background checks of a Moving Helper nor do we do inquiries into the work history, criminal history or character history of a Moving Helper nor do we do inquiries into whether a Moving Helper has any or all applicable licensure, insurance(s) or permits that may be necessary to perform the ServicesTherefore, You acknowledge and agree that We cannot guarantee nor do We have control over the quality, accuracy, standard of Service, safety or legality of the Services provided by the Moving Helper or of the Moving Helper itselfYou acknowledge and agree that We only operate a web siteYou acknowledge and agree that any and all communications, correspondence, verbal or written, or any warranties or representations, made with regard to the Services and the Moving Helper are not provided by Us and are specifically and solely between You and the Moving Helper." As stated, Mr [redacted] was fully refunded for the services not renderedMovingHelp.com considers this matter resolved

Ms [redacted] agreed tothe terms & conditions for the transaction between her and the selectedservice provider Included below is asection of the Payment for Services provision of the Agreement Uponthe completion of, and your satisfaction with, the Services, You agree that Youwill complete the transaction with the Moving Helper by presenting the PaymentCode to the Moving Helper You agreeand acknowledge that Your presentation of the Payment Code to the Moving Helperis Your payment to the Moving Helper and Your authorization for the release ofany and all authorized payments for the Services You agree that You are responsible for anyand all payments owed to the Moving HelperYou agree that You are not entitledto a refund from Us for any Services that are completed in less time than thatamount set forth in Your Request.As stated in previouscommunications to Ms***, by presenting the Payment Code to the serviceprovider, she completed the transaction for services as defined in theorder Any requests for refund should bedirected to the service provider who has received payments.Again, here is theMoving Helper’s contact information so Ms [redacted] can pursue this matter directlywith them:Owner: [redacted] ***Mayday Movers, LLC [redacted] ***

Ms [redacted] agreed to the terms & conditions forthe transaction between her and the selected service provider Included below is a section of the Paymentfor Services provision of the Agreement Upon the completion of, and yoursatisfaction with, the Services, You agree that You will complete thetransaction with the Moving Helper by presenting the Payment Code to the MovingHelper You agree and acknowledge thatYour presentation of the Payment Code to the Moving Helper is Your payment tothe Moving Helper and Your authorization for the release of any and allauthorized payments for the ServicesYou agree that You are responsible for any and all payments owed to theMoving HelperYou agree that You are not entitled to a refund from Us for anyServices that are completed in less time than that amount set forth in YourRequest.As stated in previous communications to Ms***, bypresenting the Payment Code to the service provider she completed thetransaction for services as defined in the order Any requests for refund should be directed tothe service provider who has received payments.Again, here is the Moving Helper’s contactinformation so Ms [redacted] can pursue this matter directly with them: [redacted] [redacted]

I have tried resolving restitution directly through the Moving Help Service ProviderThey refuse any reimbursements, even for services not provided, and are accusing me of damaging my own furniture, despite the fact that I have photos of the damage done and witnesses who saw what happened and can verify that loading help was not providedI cannot hold a conversation with them as they are extremely rude and unprofessional; and have shut off my ability to post on their dispute form - I can no longer comment after their last post.I tried to resolve this issue as it was happening directly with William but my calls were not answered and after denying $cash on the side for a damaged $dressermy texts went unresponded toI have them on record and would be happy to provide themI've also attached a copy of my transcript for my resolution attempt directly with Smooth MovesTheir responses are in bold and quotes