MovingHelp.com

This is from our Moving Helper agreement:Right to Reject or Remove Moving Help Affiliate: Because You are charged no “sign up” fee or other initial fee (among other provided consideration to You), to participate in the Moving Help MarketPlace, You expressly allow Us to reserve the absolute right to reject Your participation, or remove you from your current participation, in the Moving Help MarketPlace at any time and for any reason or for no reason and without prior notice to YouAn event that may result in the rejection or removal of Your participation can include but is not limited to: any breach of this Agreement; any circumvention of the Moving Help MarketPlace by You or by others at Your direction; any failures to verify Your identification verification information; Your circumvention of the MarketPlace Fee; any attempt by You to improperly influence, or cause another to, improperly influence the review of the Customer; any attempt by You to harass, or cause another to harass, or commit inappropriate communications with a Customer and/or a failure to deliver the promised Services on time; any attempt by you to harass, or cause another to harass, or commit inappropriate communications with one of Our representatives; Your failure to make full disclosure on Your Moving Helper Profile as discussed aboveYour account was rejected for violation of this clause in our agreement.Thank you[redacted] Director, [redacted]

Complaint ID # [redacted] This customer canceled on 8/and immediately received a full refund of $to their credit card We attempted to help him find other Moving Helpers, but there were no others available that day in his area.Thanks,Ryan P [redacted] Program [email protected]

Additionally, I found complaint, # [redacted] in the complaint portal, which we never received via email either (it seems as we only get the emails when a person actually sends them to us).Today, we cancelled order and issued full refund for the customer [redacted] .Thanks, [redacted] ***, Program ManagerMovingHelp.com

MovingHelp.com is an online MarketplacePlease review the Moving Help terms and conditionsA link and excerpt has been provided below:https://www.movinghelp.com/customer_service/terms.aspx?nav#terms"eMove operates the MarketplaceThe MarketPlace is a Neutral Venue and Online Clearinghouse:This web site functions solely as a neutral venue and online clearinghouse to connect You and the various Moving HelpersWe do not endorse any Services or Moving HelperWe specifically disclaim any and all explicit or implicit endorsements or recommendations for any Services or Moving HelperWe are not involved in any manner with the provision of the Services by the Moving HelperFurthermore, the Moving Helper(s) do not work for UsYou acknowledge and agree that the Moving Helper(s) are not Our employees, agents, representatives or independent contractorsYou acknowledge and agree that We do not do any type of background checks of a Moving Helper nor do we do inquiries into the work history, criminal history or character history of a Moving Helper nor do we do inquiries into whether a Moving Helper has any or all applicable licensure, insurance(s) or permits that may be necessary to perform the ServicesTherefore, You acknowledge and agree that We cannot guarantee nor do We have control over the quality, accuracy, standard of Service, safety or legality of the Services provided by the Moving Helper or of the Moving Helper itselfYou acknowledge and agree that We only operate a web siteYou acknowledge and agree that any and all communications, correspondence, verbal or written, or any warranties or representations, made with regard to the Services and the Moving Helper are not provided by Us and are specifically and solely between You and the Moving Helper."

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action, including reviewing the relevant phone conversation recordings, and, if it does, will consider this complaint resolved Regards, Daniel G***

The movers did not show up for the job and we waited for one hour at the site. We had rented and driven a truck for two hours only for the movers to not show up. In the end we paid for the truck and were not able to load some of the things we planed to. This is very disappointing and unprofessional. We could have been warned at least a day in advance if no workers were available. "Safe Convenient Reliable"? Definitely not!

Scheduled a move on 5/7/2019 from 1000 Nodding Shade Drive to 200Fairmont Drive in Springhill and contacted Moving Help to hire 2 guys to load and unload all the heavy items associated with the move.The 2 guys that were assigned to me were fantastic,they handled the items with extreme care and worked non stop. Will have no problem in using Moving Help in the future. Mr. Art May

A full refund was submitted to the customer's bank today, 4/6/The refund will appear in the customer's bank account as two credit's of $each

The refund was processed on 4/as requested

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,*** ***

If the customer can provide the information showing the contact information between them and *** *** we would be happy to assistThe Payment Code generated and provided to the customer at the time of order was given to the Moving Helper, which is why they were paid as this confirmed the
work was completed per our terms and conditionsIf we can see documentation showing the work was not completed we can assist. Information can be sent to [email protected] reference ***

Per the Moving Help terms and conditions, the customer agreed to only provide the payment code to Moving Strong after Moving Strong had satisfactorily completed the job(s) which the customer booked them forThe customer authorized the release of any and all payments for services provided by
presenting the payment code to Moving StrongBecause Moving has already received the funds for service provided, the customer must contact them for the requested compensationThe customer can continue to contact Moving Strong through the "Resolve an issue" feature on MovingHelp.com or the customer can contact Moving Strong by using the contact information provided

Mr*** selected his service provider from MovingHelp.com's list of available providers in the area on January 14, At the time, Mr*** completed his order request, agreeing to the Terms & Conditions of the Moving Help Customer Agreement at 9:am on January 14,
Included below is an excerpt from the Moving Help Customer Agreement (section 4): eMove operates the MarketplaceThe MarketPlace is a Neutral Venue and Online Clearinghouse: "You acknowledge and agree that We do not do any type of background checks of a Moving Helper nor do we do inquiries into the work history, criminal history or character history of a Moving Helper nor do we do inquiries into whether a Moving Helper has any or all applicable licensure, insurance(s) or permits that may be necessary to perform the ServicesTherefore, You acknowledge and agree that We cannot guarantee nor do We have control over the quality, accuracy, standard of Service, safety or legality of the Services provided by the Moving Helper or of the Moving Helper itselfYou acknowledge and agree that We only operate a web siteYou acknowledge and agree that any and all communications, correspondence, verbal or written, or any warranties or representations, made with regard to the Services and the Moving Helper are not provided by Us and are specifically and solely between You and the Moving Helper."MovingHelp.com is the facilitator of the transaction between the Customer and the Moving HelperWe, as facilitators, are in no way, responsible for damages caused by the independent service providers and recommend that the customer seek compensation directly through the independent service providerBelow is all known points of contact for the independent service providerMovingHelp.com considers this matter resolved.Move Precision, LLC.Harold A*** *** *** *** *** ** ***
***
***

This customer did not order services through MovingHelp.comIf she has a complaint with the business in question, then she needs to direct her complaint to that company
Thanks you
*** ***
Director, MovingHelp.com

This company is not run professionally They take no responsibility for anything It took me different calls to get my issues sorted out I ended up having to pay extra money due to an error that was there fault They did not even put in any work to try and rectify the issue

As stated in the terms and conditions you agreed to prior to placing your order:Payment for Services:By clicking “Place Order”, You acknowledge and agree that You have authorized payments for the total amounts of the Services and the Refundable Order Handling Fee and that You have
authorized Us to charge the total amounts for the same against Your credit or debit cardFurthermore, by clicking “Place Order”, You acknowledge and agree that You have requested a Payment Code in order to complete the transaction for any provided Services.You acknowledge that we are not a financial institution and that we do not provide financial servicesYou acknowledge that We act only as a facilitator for the process that helps You pay the Moving Helper for any provided ServicesFurthermore, You acknowledge that We do not establish an account, escrow or otherwise, for Your payments and We do not act as a trustee, fiduciary or escrow with respect to Your payments.You agree to provide truthful, accurate and complete information at all times including but not limited to necessary credit or debit card and identification informationWe cannot guarantee the ability of You to complete a transaction for any provided ServicesFurthermore, due to the difficulty of individual authentication on the Internet, We cannot and will not in any manner verify or confirm Your identity or ability to pay for the provided Services.Upon the completion of, and your satisfaction with, the Services, You agree that You will complete the transaction with the Moving Helper by presenting the Payment Code to the Moving HelperYou agree and acknowledge that Your presentation of the Payment Code to the Moving Helper is Your payment to the Moving Helper and Your authorization for the release of any and all authorized payments for the ServicesYou agree that You are responsible for any and all payments owed to the Moving HelperYou agree that You are not entitled to a refund from Us for any Services that are completed in less time than that amount of time set forth in your Request.You acknowledge that if You do not give the Payment Code to the Moving Helper or if Your accepted Order for Services is not cancelled within sixty (60) days after that date the Services were to be provided to You, You agree that We should assume and that We will assume that the Services were rendered to You and therefore You direct Us to release Your payment to the Moving Helper.As a general rule, we wait until days after the scheduled date prior to processing paymentIn this instance, we waited months before processing the paymentTherefore, we are unable to process a refund as a request for cancellation was not received and the Moving Helper was paid per our terms and conditions.*** **

A full refund was processed on 2/16/

Per the Resolution Case, the *** *** has agreed to reimburse their customer for the full amountThe attached image shows the transcript between the *** *** and their customerAn emails was sent to the *** ***'s customer on January 28, at 8:pm, Arizona timeIn that
email, the customer is advised "After you are satisfied with the service(s) completed, give the *** ***(s) your payment code above"Below is all of the *** *** contact information if the customer wishes to pursue the *** *** directly.
Erick K***
*** *** ***
DesMoines, IA ###-###-####
***

Mr*** filed a Resolution Case against his selected service provider on July 24th and the service provider responded to the customer on July 28thThe customer has the ability to speak directly with the service provider or respond to the Resolution CaseBelow is the response from the
service provider:"We were made aware of damage to the dresser after removing the plastic wrap and blankets that were on the furniture prior to the moveCustomer had furniture wrapped in blankets and shrink wrapped in plasticUpon getting the dresser up on the second floor customer informed us of the damagePictures were taken of the damageI also explained to the customer I was unsure of "procedures" and explained he would open up a resolution case about the damagesI was given the payment code from the customer but I DID NOT enter the code into the systemI have called local furniture stores in my area to see if I can obtain a replacement piece of furniture or have the furniture repaired at our costOur agreeing to replace/fix the dresser does not mean we as Williams Transportation accept responsibility for the damagesI the owner was onsite and was in full direction of this move and this piece was never dropped, banged or "too much pressure" put on this pieceI will follow up with customer." As indicated, the service provider has agreed to price repair/replacementIt is the responsibility of the customer to pursue this independent service provider directlyMovingHelp.com considers this matter resolved

Complaint ID: ***
When the customer canceled on 7/6, they were given a store credit in their customer account so they could reschedule Customer contacted us via email on 7/and we informed them how to issue the refund Customer self-generated refund on 8/for $so
this was resolved at that point.Thanks,Ryan P*** Program [email protected]