My Flight Search Reviews (%countItem)
My Flight Search Rating
Address: 4045 Spencer St STE 402, Las Vegas, Nevada, United States, 89119-5272
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I cancelled a booking and my debit card was charged after I cancelled and I have not been refunded for $572.10.
On Sunday May 3rd I used myflightsearch to book a flight. I realized that the destination was incorrect so I called the customer service number and spoke to a representative that informed me that my booking had been cancelled. Then later the same evening I received an alert that my debit card had been charged $572.10. I called back and was told I will be refunded but I did not receive the money back in my account.
I would like to be refunded $572.10 for a cancelled booking.
Dear Ms.,
Greetings from MyFlightSearch.com!
Please accept our sincere apologies for any inconvenience caused on this occasion. Please be advised one of our agents made a mistake and charged your card for $572.10. Within a few moments, he realized his mistake and voided the transaction as well.
Please note that the transaction is already voided in our system and the amount may be on hold with your bank. As per your bank's policy, they may keep the amount on hold for 3-7 business days and will then release it back to your account.
Ms., we apologize once again for any inconvenience caused on this occasion and hope that you will provide us another chance in future to serve you better.
Warm regards,
Customer Service
MyFlightSearch.com
I booked flight w/ "Myflightsearch.com on Sept. 30, 19. (Bookg no ***)
After many calls (14) and promises for a refund they failed to send it.
Chronology
9/30/19 booked flight with Myflightsesrch.com. Booking no. ***. $1066.40
10/20/19 rec'd email saying my flight was not yet "confirmed"
10/21/19 called MFS, told they would send my $ to *** to confirm my flight.
10/22/19 called *** Airlines. Told they had my "booking" but no confirmation (money) I was also told "some of these 3rd party flight agents hold your money until the last minute."
10/23/19 called MFS told they would send $ to ***. Didn't happen.
10/25/19 called MFS. WIll you refund if I cancel? Yes.
10/26/19 canceled flight w/MFS and booked a flight directly with ***. (Lesson learned) MFS promised a refund.
11/1/19 called MFS Asked about the status of my refund. Was told it was on the way.
11/5/19 same as above.
11/10/19 same as above
11/15/19 same as above
11/15-30/19 several calls asking about my refund was given Different answers with promises my refund was on its way.
12/1/19 called MFS. "We have processed your refund I will relieved it by Dec 30."
12/23-3/12/2020 went on my vacation using *** flights.
Still no refund.
3/15/20 called MFS. "We have finally received your money back from ***. You will get it by end of March.
4/3/20 Called MFS. "Your refund is being processed.
4/10/20 filed a claim through my ***
4/27/20 ***mailed their final report saying they could not recover my money from ***.
PS: my flight was charged on my *** card. I can provide this information upon request.
My flight search phone number is
(***) *** (they will put you on hold for 15-20 minutes and then hang up. Only after several attempts some one picks up.
Simply, I want my money back as promised. $1066.40.
Dear Mr.,
Greetings from MyFlightSearch.com!
Please accept our sincere apologies for any inconvenience caused to you on this occasion.
We are issuing a check of $1066.40 for the refund of your booking. Please see below the details for the check:
Name on the check: ***
Address: ***
Amount: $1066.40
Please allow 7-10 business days for the check to be delivered to you.
Mr., we apologize once again for any inconvenience caused to you and hope that you will give us another chance in future to serve you better.
Warm regards,
Customer Service
MyFlightSearch.com
I've been waiting over two months for a refund for a flight. Every time I call for an update I'm left on hold for more than. 10 minutes.
I would like my money refunded for a flight that was cancelled on 3/19/2020. I always get a representative saying I'll receive it in the next 3-5 business days and then nothing
I want my money back for my flight that was cancelled
Dear Ms.,
Greetings from MyFlightSearch.com!
Please accept our sincere apologies for any inconvenience caused on this occasion. Please be advised that a refund of $74.30 has been processed to your *** card ending in ***.
Please be advised that it usually takes 10-14 business days for the refund to be credited to your account, due to the bank procedures. While it may take up to 1 billing to cycle for the refund to appear on your statement, but the refund will be credited to your account within 10-14 business days.
Ms., we apologize once again for any inconvenience caused on this occasion and hope that you will provide us another chance in future to serve you better.
Warm regards,
Customer Service
MyFlightSearch.com
Thank you but no this does not solve my issues. They have been telling me this since 3/19/2020. I will not be using this site again as I feel they are scammers. Please do whatever is necessary so that it does not happen again.
Dear Ms.,
Greetings from MyFlightSearch.com!
Please be advised that the refund was processed on May 4th, 2020. This should must have been credited to your account by now.
Warm regards,
Customer Service
MyFlightSearch.com
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you Revdex.com I have received my refund but will but be using this site again.
Have not received refund they stated they would refund
Debit card. 106.79
Refund
Dear Ms. L,
Greetings from MyFlightSearch.com!
Please accept our sincere apologies for any inconvenience caused on this occasion. Please be advised that a refund of $106.79 has been processed to your *** card ending in ***.
Please be advised that it usually takes 10-14 business days for the refund to be credited to your account, due to the bank procedures. While it may take up to 1 billing to cycle for the refund to appear on your statement, but the refund will be credited to your account within 10-14 business days.
Ms. L, we apologize once again for any inconvenience caused on this occasion and hope that you will provide us another chance in future to serve you better.
Warm regards,
Customer Service
MyFlightSearch.com
(The consumer indicated he/she DID NOT accept the response from the business.)
I hope it is resolved the bank stated that there was no attempt on behalf of the company to refund my account. Nothing was pending or showing they would refund.
Dear Ms. L,
Greetings from MyFlightSearch.com!
We are attaching the screenshot of the system which shows that the refund has been processed. We assure you that refund has been processed from our side.
Warm regards,
Customer Service
MyFlightSearch.com
(The consumer indicated he/she DID NOT accept the response from the business.)
They have not processed refund. They keep replying false info since March. Bank states no pending transactions from company regarding refund.
Dear Ms. L,
Greetings from MyFlightSearch.com!
Please be advised that the refund has been processed through the central agency through which the payment was charged. We assure you once again, the refund has already been processed from our end.
Warm regards,
Customer Service
MyFlightSearch.com
I purchased tickets on this site and I am still waiting on my refund to be completed.
I purchased tickets on their website on 02/10/20. At the time I was not aware that their site was having technical issues in which I was charged twice for tickets both costing $523.63 each. I received the first refund on 02/24/20 which was for booking #***. I am still waiting on the balance to be refunded for booking #***. I keep being told that different stories by different customer reps. I have been waiting almost 3 months for a full refund from this company and to date I have received nothing. I send emails but no one responds, so I end up calling their number and sometimes I am on the phone anywhere between 30 - 45 mins waiting to speak to a customer service rep.
I would just like my money back, I am so tired of calling these people every week for an update and an answer to which I can never get.
Dear Ms.,
Greetings from MyFlightSearch.com!
Please accept our sincere apologies for any inconvenience caused on this occasion. Please be advised that a refund of $523.63 has been processed to your *** ending in ***.
Please be advised that it usually takes 10-14 business days for the refund to be credited to your account, due to the bank procedures. While it may take up to 1 billing to cycle for the refund to appear on your statement, but the refund will be credited to your account within 10-14 business days.
Ms., we apologize once again for any inconvenience caused on this occasion and hope that you will provide us another chance in future to serve you better.
Warm regards,
Customer Service
MyFlightSearch.com
(The consumer indicated he/she DID NOT accept the response from the business.)
Good morning,
I have received this response verbally every time I've spoken to someone about the issue. Nothing ever happens after those 10 - 14 days.
I'm hopefully pessimistic about these next 10 - 14 to see whether they come through this time.
Dear Ms.,
Greetings from MyFlightSearch.com!
We are attaching the screenshot of the system which shows that the refund has been processed. We assure you that refund has been processed from our side.
Warm regards,
Customer Service
MyFlightSearch.com
(The consumer indicated he/she DID NOT accept the response from the business.)
An attahchment similar to the one received was received back in March advising that the funds would have been refunded between the 3rd and 9th of March 2020. To date that money has still not been received. So until there is an email stating my money has been successfully refunded or I see it on my bank statement, I will not be accepting any screenshots from my flight search. I have been more than patient and understanding but it has ran out with this company. They keep making promises and they never follow through with what they said they'd do. I want my money back!
Hello,
The refund has been received.
Thank you for your assistance in this matter.
Kind regards
Not able to travel due to unforeseen circumstances and the company will not refund the money paid even though the airline is refunding the fare
I bought six tickets for my family to fly round trip from *** to ***. We were going on a cruise from April 12-18,2020. My cruise ship was cancelled due to the spread of corona virus. There was no reason to fly to *** after the cruise was cancelled. I called the company to refund the flights due to the circumstances and the fact that the airlines were refunding all money due to non travel during this time. The company said they could only give me a credit and I would have to use it before December 2020. I no longer need flights as I have not booked another cruise and have no plans to travel within the rest of this year. I tried calling several times with no answer and no call back from the several voice mails left. I sent an email on March 20,2020 to explain circumstances and still no response. The booking number is *** and the PRN no is ***. The booking date was 09/10/2019. I paid $2277.94 total.
I am seeking a full refund since the airlines are issuing refunds due to Covid-19. Circumstances that were out of my control causing for a cancellation.
Dear Ms.,
Greetings from MyFlightSearch.com
Please accept our sincere apologies for any inconvenience caused on this occasion. Please be advised that *** Airlines did not provide us a refund at the time of cancellation. We have filled out a form on ***'s website, requesting for your refund. As per the update on their website, it may take up to 21 days for them to confirm about the refund. The reference numbers for the refund application are ***, ***, ***, ***, *** and ***
Please be advised that you are allowed to rebook your ticket any time up to 24 months from the day of booking, using your travel credit, without paying the airline change fee. There may be a fare difference applicable for your new dates of travel, however the change fees is waived off. You have a credit of $2277.94, for your booking.
Ms., to utilize this credit, please email us at ***.
Warm regards,
Customer Service
MyFlightSearch.com
never received ticket and would like a refund
hi my name is ***. I purchased a ticket for my mother *** on march 1st. flight is for July 2020 and have not recieved it. I have made several complaints through email and phone calls and still no ticket at this point I would like a refund
i would like my money sent back to my card asap within 10 days. this company should not be in buisness i believe they make excuses to keep your money and donot provide the service. in 1 call they tried to get me to pay another 200 on top of the 200 i had already paid
my momey has been refunded as of today thanku
Request refund/credit informed credit would need to be used by Sept 2020. Then was informed I could have a year extension but would need to pay $100
Purchased ticket for race in *** during weekend of Jun 18 to Jun 22. Ticket paid on March 5 2020 in the amount of $324.84 by credit card, booking reference ***. I contacted this organization on Wednesday, April 22nd to request a refund/credit. Initially informed I could have a credit but would need to used by September 2020. I informed agent that's not possible and needed a refund. He then spoke with his supervisor who informed him to extend the credit for one year but I would need to pay an extra $100.
I would like to have my money refunded as the event that I planned to attend has cancelled due to the virus and don't believe that I should have to pay an extra $100 for a flight that was advertised at the price of $324.84.
Dear Ms.,
Greetings from MyFlightSearch.com!
Please accept our sincere apologies for any inconvenience caused on this occasion. Please be advised that a refund of $324.84 has been processed to your *** ending in ***.
Please be advised that it usually takes 10-14 business days for the refund to be credited to your account, due to the bank procedures. While it may take up to 1 billing to cycle for the refund to appear on your statement, but the refund will be credited to your account within 10-14 business days.
Ms., we apologize once again for any inconvenience caused on this occasion and hope that you will provide us another chance in future to serve you better.
Warm regards,
Customer Service
MyFlightSearch.com
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept this response as I'm being refunded the full amount of $324.84 for my cancelled trip to *** due to the Corona virus.
If I could give zero stars I would. Rudest customer service EVER. I spoke to a "Travis G" because I needed to cancel my flight. Their website states that you can cancel your ticket within 24 hours of purchase. "Travis" was adamant that I could not cancel my flight, that I could only change the date, and that I would be charged an additional $100 fee! Their website does not mention such a thing. After going around in circles and him coming up with policies that made zero sense, I asked him to show me on the website where these policies are explained or listed and he refused, saying it was coming from his mouth, so therefore it was now a policy. I asked to speak to a supervisor and he claimed he was one. Frustrated, I finally contacted American Airlines where I canceled the flight no problem and received a full credit towards future flights within a year which he flat out LIED about saying that I wouldn't be able to do that through them. WORST EXPERIENCE EVER!!!! Will NEVER purchase through them EVER again!
I have purchased one-way ticket for my wife and daughter's from *** on April 4th 2020. I'm Cancelled Request Booking # is ***
Flight Search, Inc.
***
Email Settings
For inbox delivery, please add *** to your address book.
Contact Us
If you have any questions please email us at ***
I have purchased my tickets on April the 4 2020
Price Details Price Details (USD)
PAID
Traveller (s) Base Price Taxes & Fees Sub Total
1 Adult $ 271.69 $ 84.60 $ 356.29
2 Child/s Age (2-11) $ 271.69 $ 84.60 $ 712.58
Sub Total $ 1068.87
Total Price : $ 1068.87
Charged On Credit Card *** - ***US$ 1068.87
I just want my money back. I don't want nothing to do with them.
Dear Mr.,
Greetings from MyFlightSearch.com!
Please accept our sincere apologies for any inconvenience caused on this occasion. Please be advised that a refund of $1068.87 has been processed to your *** card ending in ***.
Please be advised that it usually takes 10-14 business days for the refund to be credited to your account, due to the bank procedures. While it may take up to 1 billing to cycle for the refund to appear on your statement, but the refund will be credited to your account within 10-14 business days.
Ms., we apologize once again for any inconvenience caused on this occasion and hope that you will provide us another chance in future to serve you better.
Warm regards,
Customer Service
MyFlightSearch.com
Purchased flight tickets and cancelled them due to the COVID19 the same day I purchased, they gave me a cancellation number, never got my money
Purchased date was 03/07/2020 and reservation number ***, I never received my refund, I bough the tickets and cancelled them in less then an hour of purchased, the said they will refund with no cancellation fee but they never refunded me
I would like to get my refund as they said
Dear Ms.,
Greetings from MyFlightSearch.com!
Please accept our sincere apologies for any inconvenience caused on this occasion. Please be advised that we have received a chargeback of $519.92 from your bank on May 6th, 2020 and the money was deducted from our business account as well. Your bank must have credited this to your account.
Ms., as a gesture of goodwill, we offer you a voucher of $50.00, towards your next booking with us. To utilize the voucher, please send an email to ***, when you are ready to make your next reservation. We apologize once again for any inconvenience caused on this occasion.
Warm regards,
Customer Service
MyFlightSearch.com
On March 23I booked a flight from *** to *** and on 3/24 my account was charged $434.01 and again on 3/26.
On 3/23/2020 I booked a flight from *** to *** round trip and on 3/24/2020 I was charged $434.01 and again on 3/26 for $434.01. I called and asked for a refund for one of the charges and instead she cancelled that flight and booked another and charged another $434.00. I am looking for a refund of $868.00 for the first flight booking. It has been almost a month without a refund even though I was assured that a refund was coming. This has not happened and after reading the reviews I am convinced that this is a scam. They need to be shut down as soon as po0ssible
A refund of $868.00.
Dear Mr.,
Greetings from MyFlightSearch.com!
Please accept our sincere apologies for any inconvenience caused on this occasion. Please be advised that 2 refunds of $434.01 each have been processed to your *** card ending in ***.
Please be advised that it usually takes 10-14 business days for the refund to be credited to your account, due to the bank procedures. While it may take up to 1 billing to cycle for the refund to appear on your statement, but the refund will be credited to your account within 10-14 business days.
Mr., we apologize once again for any inconvenience caused on this occasion and hope that you will provide us another chance in future to serve you better.
Warm regards,
Customer Service
MyFlightSearch.com
(The consumer indicated he/she ACCEPTED the response from the business.)
If My flight Search refunds the $868.00 I would be very satisfied. I have been told all of the things over the phone but have never received a refund as of today's date of 4/28/2020. The booking were made 3/23/2020, over a month ago and still no refund.
I'm sorry. Myflightsearch refunded me all monies owed and I am satisfied. Not sure if I would have received a refund without your help. You have given them an F rating. Thank you so much for your help!
I have not received the refund I was promised well over a month ago.
I was promised a refund well over a month ago. I have been told more than 4 times that my refund was processed. When I call after the allotted waiting time I am given a new excuse. Twice while waiting on hold they call me on my call waiting, they tell me some other excuse. I was told today that it was her personal phone number and to not call back. I was told today it would be at least 2 billing cycles till my refund would be given. I was also given a new reference #. I am getting the run around everytime I call. I just want the refund I was promised.
I want my money back and for the company to not be able to rip anyone else off.
Dear Ms.,
Greetings from MyFlightSearch.com!
Please accept our sincere apologies for any inconvenience caused on this occasion. Please be advised that a refund of $378.38 has been processed to your *** card ending in ***.
Please be advised that it usually takes 10-14 business days for the refund to be credited to your account, due to the bank procedures. While it may take up to 1 billing to cycle for the refund to appear on your statement, but the refund will be credited to your account within 10-14 business days.
Ms., we apologize once again for any inconvenience caused on this occasion and hope that you will provide us another chance in future to serve you better.
Warm regards,
Customer Service
MyFlightSearch.com
(The consumer indicated he/she DID NOT accept the response from the business.)
I have been given this excuse since the beginning of March. Each time they talk to me I am given a different date and a different excuse.
Document Attached***
Dear Ms.,
Greetings from MyFlightSearch.com!
We are attaching the screenshot of the system which shows that the refund has been processed on April 24th, 2020. We assure you that refund has been processed from our side.
Warm regards,
Customer Service
MyFlightSearch.com
(The consumer indicated he/she ACCEPTED the response from the business.)
I have recorded 10 different calls with your agent to make sure I have substantial proof to confirm this website is a scam to report it .
I have recorded 10 different calls with your agent to make sure I have substantial proof to confirm this website is a scam to report it and are stealing from people. I used your service on the 9th of march 2020 and cancel the flight 30 mins after booking. I got one of your agent and receive an email confirming the cancellation of the flight and refund of my money. Today is April 19th 2020 and I have called and spoken to many of your agents and decided to record the last 10 calls. They have told me different stories in all the last ten I have spoken to and even hang up the call on me. I will destroy you guys on social media and go viral to the world about your scam. You have stop responding my emails . I am giving you guys 3 days to confirm my refund if not you will not be able to pay the value of my $328. Booking number #:
I have recorded 10 different calls with your agent to make sure I have substantial proof to confirm this website is a scam to report it and are stealing from people. I used your service on the 9th of march 2020 and cancel the flight 30 mins after booking. I got one of your agent and receive an email confirming the cancellation of the flight and refund of my money. Today is April 19th 2020 and I have called and spoken to many of your agents and decided to record the last 10 calls. They have told me different stories in all the last ten I have spoken to and even hang up the call on me. I will destroy you guys on social media and go viral to the world about your scam. You have stop responding my emails . I am giving you guys 3 days to confirm my refund if not you will not be able to pay the value of my $328. Booking number #:
Dear Mr.,
Greetings from MyFlightSearch.com!
Please accept our sincere apologies for any inconvenience caused on this occasion. Please be advised that a refund of $328.50 has been processed to your *** card ending in ***.
Please be advised that it usually takes 10-14 business days for the refund to be credited to your account, due to the bank procedures. While it may take up to 1 billing to cycle for the refund to appear on your statement, but the refund will be credited to your account within 10-14 business days.
Mr., we apologize once again for any inconvenience caused on this occasion and hope that you will provide us another chance in future to serve you better.
Warm regards,
Customer Service
MyFlightSearch.com
I have paid $477.54 for our tickets on feb 14,reservation was cancelled on 16th,they promised me to return my money in 1 weeks far they have not done.
I have booked 2 airline tickets in *** airlines on february 14 2020,from *** to ***. to travel on April 2 paid by my ***.flight search .com collected my money and said they will issue tickets in 2 hrs even after 48 hrs they didn't issue tickets' I didn't want uncertainty,so I have cancelled my reservation booked tickets through ***.flight search .com told me and send me a e mail indicating they will refund my money in 1 week
for the last 7 weeks I have been calling re my refund every week they have been saying the same thing money will be returned in 1 week.
it is very difficult to reach them and they keep me waiting for hrs before some one answers phone
my booking number is ***
I have got the names of 2 of their employees when they answered my phone
1.Daniel last name unknown,2.Ms.
if you need any further information re this matter please e mail me or call me
i want flight search .com to refund my money they have collected.they have informed on their e mail total amount will be refunded.
Dear Mr.,
Greetings from MyFlightSearch.com!
Please accept our sincere apologies for any inconvenience caused on this occasion. Please be advised that a refund of $477.54 has been processed to your *** ending in ***.
Please be advised that it usually takes 10-14 business days for the refund to be credited to your account, due to the bank procedures. While it may take up to 1 billing to cycle for the refund to appear on your statement, but the refund will be credited to your account within 10-14 business days.
Mr., we apologize once again for any inconvenience caused on this occasion and hope that you will provide us another chance in future to serve you better.
Warm regards,
Customer Service
MyFlightSearch.com
(The consumer indicated he/she DID NOT accept the response from the business.)
this is the same reply they have given to me on feb 16th 20 Every time I have called them they said the same thing.I am glad you have a copy of their answer. I will wait 14 business days and if they don't return my money I will contact you.
Thanking you
Tue, May 12, 5:04 PM (16 hours ago)
to Better
I wan to inform you that we have received the money they owe me ,credited to my *** account.
we want to thank you very much for your help.
sincerely,
***.
Was charged for airline tkts never got the refund numerous calls On hold for long time and was hung up on
January 24 2020 Booking # *** total $249.00 was supposed to be refunded to be refunded within 60 days
I want my refund back
Dear Mr.,
Greetings from MyFlightSearch.com!
Please accept our sincere apologies for any inconvenience caused on this occasion. Please be advised that a refund of $249.47 has been processed to your *** ending in ***.
Please be advised that it usually takes 10-14 business days for the refund to be credited to your account, due to the bank procedures. While it may take up to 1 billing to cycle for the refund to appear on your statement, but the refund will be credited to your account within 10-14 business days.
Mr., we apologize once again for any inconvenience caused on this occasion and hope that you will provide us another chance in future to serve you better.
Warm regards,
Customer Service
MyFlightSearch.com
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept
Airlines sent my refund for a cancelled flight to airflightsearch, who refuses to send it to me.
I recently cancelled a flight with *** Airlines due to the Coronavirus outbreak. Airflightsearch was the travel agency I used. *** Airlines sent my refund to Airflightsearch and told me to contact them. When I call Airflightsearch I get a very bad connection with someone who speaks English very poorly. When I e-mail Airflightsearch I get no response. I finally spoke to one of their representatives who informed me that they have no record of my refund from *** Airlines and there was nothing they could do about it.
I would like the money I spent on my cancelled flight refunded to me.
Dear Mr.,
Greetings from MyFlightSearch.com!
Please accept our sincere apologies for any inconvenience caused to you on this occasion.
We are issuing a check of $220.60 for the refund of your booking. Please see below the details for the check:
Name on the check: ***
Address: ***
Amount: $220.60
Please allow 7-10 business days for the check to be delivered to you.
Mr., we apologize once again for any inconvenience caused to you and hope that you will give us another chance in future to serve you better.
Warm regards,
Customer Service
MyFlightSearch.com
Purchased 4 airfare tickets. They took my money but never assigned flights so I called for a refund. They emailed sayin they would refund but neverdid
Purchased 4 airfare tickets at $300 each but never got the assigned flights. So after a week from not hearing from them I called l. They said that the flight was cancelled. So they needed more money to reschedule my flights. At that point I knew this was a scam. I requested a full refund but they said they could only refund me a portion. I asked to talk to a supervisor and waited over 35mins. Finally they said they would cancel my order. However it's been over a month afyer I received the email cancellation and no refund in my bank acct. This company is a scam.
I would like to be reimbursed for the $1500 that I paid for this family flight.
Dear Mr.,
Greetings from MyFlightSearch.com!
Please accept our sincere apologies for any inconvenience caused on this occasion. Please be advised that a refund of $1500.15 has been processed to your *** card ending in ***.
Please be advised that it usually takes 10-14 business days for the refund to be credited to your account, due to the bank procedures. While it may take up to 1 billing to cycle for the refund to appear on your statement, but the refund will be credited to your account within 10-14 business days.
Mr., we apologize once again for any inconvenience caused on this occasion and hope that you will provide us another chance in future to serve you better.
Warm regards,
Customer Service
MyFlightSearch.com
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept this response because it's the same response I received before in email form and that was over a month ago. I have yet to recieve my full refund as stated in the email before and on this response. It does not take 10 to 14 days to refund someone there money. I want a full refund in the amount of $1500.15 this company is a scam and fraud.
Dear Mr.,
Greetings from MyFlightSearch.com!
We are attaching the screenshot of the system which shows that the refund was processed on April 16th, 2020. We assure you that refund has been processed from our side.
Warm regards,
Customer Service
MyFlightSearch.com
My booking was canceled by the service. I requested to rebook the flight at which time I was told it would cost an additional $60.
When I contacted them to request a rebooking, I was told it would cost an additional $60. I do not believe I should be charged additional cost since I booked a month ago and the cancellation was not on my part. The representative (Lucas) stated I could not get a refund but credit for future flight was offered. I emphatically stated I did not want a credit for future flight, at which point, the representative hung up the phone before I stated my case - I do not need future credit because the reservation was for one way because my daughter and granddaughter are moving from *** to *** permanently and future flights are not necessary. It was rude and unprofessional to hang up on a customer prior to hearing their full concerns. I immediately called back and the same representative answered the phone. At this point, I requested to speak to a supervisor and was placed on hold for 57 minutes before the line was cut off - I assume the representative in question hung up the phone since I did not. The booking number is ***. This type of behavior and service is insulting and unwarranted.
I would like some type of financial reimbursement of my cost.
Dear Mr.,
Greetings from MyFlightSearch.com!
Please accept our sincere apologies for any inconvenience caused on this occasion. Please be advised that a refund of $92.82 has been processed to your *** card ending in ***.
Please be advised that it usually takes 10-14 business days for the refund to be credited to your account, due to the bank procedures. While it may take up to 1 billing to cycle for the refund to appear on your statement, but the refund will be credited to your account within 10-14 business days.
Mr., we apologize once again for any inconvenience caused on this occasion and hope that you will provide us another chance in future to serve you better.
Warm regards,
Customer Service
MyFlightSearch.com
(The consumer indicated he/she ACCEPTED the response from the business.)
This resolution is acceptable. It gives me the resolution I was looking for. I suggest customer representatives (especially the person involved in this situation) be retrained in order to not have another customer experience this same issue/experience.
Was charged twice and just trying to get a refund for the one charge
Purchased Airline Tickets on 2-16-20 for a trip to Vegas in October this year. My booking number of the refund is *** and the amount is $1081.47. Was charged twice of the same amount. Email received on 3-13-20 that a refund was issued and will be credited to my credit card in 15 days.and it still hasn't.
Would like my refund as promised
Dear Mr.,
Greetings from MyFlightSearch.com!
Please accept our sincere apologies for any inconvenience caused on this occasion. Please be advised that a refund of $1081.47 has been processed to your *** card ending in ***.
Please be advised that it usually takes 10-14 business days for the refund to be credited to your account, due to the bank procedures. While it may take up to 1 billing to cycle for the refund to appear on your statement, but the refund will be credited to your account within 10-14 business days.
Mr., we apologize once again for any inconvenience caused on this occasion and hope that you will provide us another chance in future to serve you better.
Warm regards,
Customer Service
MyFlightSearch.com
(The consumer indicated he/she DID NOT accept the response from the business.)
Originally promised on March 13. Company makes excuses, false promises, and often just hangs up om me when I inquire about situation. Wy should it take longer than a few days to process a refund due to an "accidental" billing mistake. I truly believe that it was done intentionnally and they have no intention of issuing a refund. I am not the first person that was scammed by this company. It will be resolved when refund actually occurs.
Dear Mr.,
Greetings from MyFlightSearch.com!
We are attaching the screenshot of the system which shows that the refund has been processed. We assure you that refund has been processed from our side.
Warm regards,
Customer Service
MyFlightSearch.com
(The consumer indicated he/she ACCEPTED the response from the business.)