mypix2.com

I made a purchase on April 8, 2016. I was told my purchase woudl be completed and shipped in 30-45 days. It has been well over 4mths with no product.On April 8, 2016 I purchased several canvases. I was told they would ship within 30-45 days. I have contacted their customer service at least weekly and have still had no product. My order number is XXXXXX. It has been "in processing" for the entire time since ordering. I have continually been told that it will be 4-6 weeks and I should recieve them in several weeks. They refuse to give me a date of completion.Desired SettlementI would like the products that I ordered. Business Response We apologize for the misinformation. We try to estimate production time but it is difficult to do as so many variables can affect production time. We are working on your order and will complete it as soon as we possibly can. We thank you for your patience.Consumer Response I do not feel this is a acceptable response. This is the same automated response they have been sending me for months. They in no way have offered any compensation or a time frame of when products will be completed. I was also told a refund was in no was possible. I would like a date to be completed or an offer of a refund.

They've lied several times to me about my order being close to ready or ready to ship. I ordered back in June and still haven't received my product. They refused to give me a refund because it's a custom order. Very poor customer service department and they make a lot of excuses.","neg-9

I ordered a canvas from this site 6/28/16 their website indicated products would be shipped out in 8-10 days
At 30 days I emailed and was told 45-60 days
After 60 days I emailed again and was told it would be another month
That month went by and I was told it would be another month
It's been over 90 days and I still do not have my product :(","neg-1

Placed two orders A month later and I still have not received them. Can't track them and now company says turn around time is 60 PLUS BUSINESS DAYS!I placed 2 orders on the same day using [redacted] vouchers. A month later and I still have not received either one. I tried to track the order using the order numbers I was given and it says "Order Not Found". Spoke with a representative via live chat who told me that since I placed two orders that their system wouldn't allow me to track them (sounds shady). AND that their turn around time is OVER 60 business days....aka more than 3 months! This was not stated when I ordered the products and is absolutely ridiculous! Who would wait up to 4 months for a simple photo canvas? I absolutely would not have placed an order had they been up front about their turn around/delivery time. I was just told that "they're in line to be made"....with no other timeline of when I can expect my items and no way for me to further track them on the website. I am appalled at these business practices and would like a refund.Desired SettlementI would like a refund so that I can order my canvases from somewhere else that does not take 4 months to arrive. I need to decorate the nursery and my baby is already 7 weeks old!Business Response Contact Email: [redacted]@mypix2.comWe apologize for the delay in completing your orders. If you would like to cancel your orders and receive a refund for your vouchers, please contact [redacted]. Thank you.Consumer Response Company contacted me after Revdex.comcomplaint and told me my orders were canceled and I could get a refund from [redacted]. Thankfully [redacted] has great customer service and immediately credited my money back. Final Consumer Response

It has been MONTHS since I submitted and paid for my order. Their customer service offers no explanation and only says 'we are backed up due to high orders'
Reading reviews online I don't see how you're getting any new orders.
DO NOT USE THIS COMPANY.","neg-7

I ordered and received 2 canvas prints a few years ago. Tried recently to use 6 $20 vouchers to no avail. Website is not user friendly.
Couldn't see size choices. Uploaded images but don't see them. Don't see pricing or shipping costs. Have account but don't see my previously uploaded images. I WOULD SAY THIS IS A SCAM. They have $187 of my money!","neg-10

I placed my order on 4/7/2016.My order is still showing up as "in process" Been waiting on my order that says 10-15 business days since 4/7/2016. I have had multiple online chats as well as emails with the same robotic response. Each time I complain I am told they are behind. When asking about an estimated time frame they are unable to provide. When asked if they are scammers and if it is a fraudulent business I get no response. I don't mind waiting some time for a product, but nearly 3 months after placing an order that says 10-15 business is completely unacceptable. What if this had been a gift? If the company is this far behind they need to hire more help and quit sending emails about promotions until these multiple orders get placed. I am almost certain my money has been wasted and I will never see my product. Desired SettlementI want my order delivered STATBusiness Response Contact Email: [redacted]@mypix2.comWe apologize again for the delay in completing your order. We are doing everything we can to reduce our production time and we appreciate your patience. While we still do not have a completion date available, we have placed your order on a critical list, to be overseen by our production manager, so that it can be completed and shipped as soon as possible.Consumer Response If you are so behind in production, why are you still sending out E-mails on almost a daily basis about sales and promotions you are having? Wouldn't it make since if you wanted repeat customers or for your current customers to refer you that you would complete their order prior to offering promotions? You also haven't changed your website reflecting the more than 3 month delay you have in getting orders to customers. I've emailed and chatted multiple times and get absolute no where. What is a critical list? Why couldn't you offer that to me before? When a customer orders a product they don't expect to wait 3 or more months. Can you not hire help to assist with this so called abundance of business you are having? When you have more than 100 complaints against you on one website, it seems like to keep your business operational you would be doing everything you could to accommodate your customers. I was told 15-30 days, 30-45 days, now you can't give us a date. Do you actually plan on providing the product that I have asked for? If not I would like a full refund so I can order my product and actually have it to hang on my wall that has been waiting for 3 months.

My order for 1 photo charged June25th. I paid an additional $20 for expedited shipping. This is a birthday gift. Order status today - same as day1.My order [redacted] (their projectid XXXXXXX) was handled online on their website on June 25th. I paid an additional $20 for expedited shipping since this was a birthday present for a birthday, that has since come and gone. I sent a follow email mid-July inquiring of the status, since the order appeared unchanged on their site when I checked. I received a generic response back stating the order was still in process. Today, when I check the status of the order it appears to still be in the initial processing stage. I am so disppointed with how they are conducting their business. Would you please intervene on my behalf, as I am getting nowhere. Thanks very much,[redacted]Desired SettlementI would prefer to get the finished product if possible. Otherwise, a refund. The total paid was $40.08. Business Response Our production times do fluctuate throughout the year, as disclosed on our website and explained to the customer. We do apologize for our extended production at this time. The customer's order is being completed and will be shipping soon.Consumer Response It was never indicated when the order was placed, that there would be a 6week or more wait. If there had been, I would have chosen another gift for my friends. But in any event, the status of my order now shows shipped, so thank you for your assistance in getting this resolved.Thank you.[redacted]Final Consumer Response

Absolutely horrible costumer service. I made a purchase back in early July, was never told there would be a delay in production. Now, nearly 3 months later, there is still no update on my order. Order status still says "processing," and they have already taken my money from me. I can't even call this company, only way to contact is through email. I was told a month and half ago my order would be completed and sent to me within in 60 days from purchase date, which is absolutely ridiculous and it's been well beyond 60 days since I made the purchase. Do NOT buy from this company. Absolutely the worst costumer service I have ever experienced. I just want my money back!
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My order for two canvases was processed and charged to my credit card on June 10, 2016 but as of August 8, 2016, I have not received my order. Ordered two 16x20 canvases on June 10, 2016. Order numbers: XXXXXX & I can't seem to locate the other order number. I was charged $41.95 twice (once per order) on June 13, 2016. Canvases were never delivered and according to the website, are still being processed even though the website listed 10-15 days production time. It has been over 40 business days and 9 weeks since the order was placed.Desired SettlementFinish the job or refund my money immediately. Business Response Contact Email: [redacted]@mypix2.comWe apologize for the delay in completing your orders. We have placed them on a Critical List to be overseen and prioritized by a Production Manager. There are many orders on this list placed prior to yours, so this still will not happen immediately. However this will ensure that your orders are completed and shipped as soon as possible. Consumer Response The company's response does not address when I will receive my order that was paid for two months ago. The generic response does not resolve when the items will be sent so I am requesting a cancellation and refund.

Order # XXXXXX I placed a canvas order with this company back on 4/5/2016. Was promised an 8-10 day processing. Four months later and still nothing. I placed a canvas order on April 5, 2016 and STILL waiting for it to be shipped! And this is after their website page clearly indicates that orders process and ship within 8-10 business days.I have been emailing and live chatting since approximately late April/early May with nothing but empty promises and lots of excuses. On my last live chat, a very rude CSR by the name of [redacted] ended our chat saying "I can't tell you when it will be shipped" and disconnected the cha!They have no telephone number that you can call and speak to a live person and I am only limited to conversing with 'an agent' via email or live chat.All I keep getting is empty promises and messages that appear to make you hopeful that your product will be shipped soon. My version of 'soon' and their version of 'soon' is two totally different timeframes! From the looks of web reviews, I am not the only one being treated with poor quality service. They truly failed miserably in the area of keeping their customers happy and that will cost them!I am looking for assistance to help me clarify this major issue with this company that does not seem to care about their customers and would like my product delivered immediately. If they cannot complete, fulfill and ship my product, I'd like my money back immediately.Please help!!!Signed - Very upset and dissatisfied customer!Desired SettlementI am looking for assistance to help me clarify this major issue with this company that does not seem to care about their customers and would like my product delivered immediately. If they cannot complete, fulfill and ship my product, I'd like my money back immediately.Business Response Your order was shipped on 8/1 under tracking # XXXXXXXXXXXXXXXXXXXXXX - you will be receiving an automated email with this info. Please allow up to 24 hours for the USPS to update their website with your tracking information. Once again, we apologize for the delay of your order.Consumer Response I received my order yesterday, 8/4/2016, via USPS delivery. While I am still disappointed that it took 4 months to fulfill this order - and possibly longer had Revdex.com not intervened - I am pleased with the finished product. This is my 4th purchase from this company and they do wonderful work and, up until this unfortunate situation, there delivery promise was always spot on! I truly hope the company does whatever they need to do internally to get back to how they used to operate. There's far too much competition out there and hopefully this didn't cost you a lot of valued customers.Thank you, Revdex.com, for assisting in this matter.Best Regards,[redacted]Final Consumer Response

It has been 5 1/2 months since I placed my order and I still have not received it. I placed an order (#[redacted]) on March 30, 2016 for a for a 20X30 canvas. I used a [redacted] voucher plus paid an extra fee to get the bigger canvas. I have contacted the company via email 2 times June 14 and Sept 18th and chatted online once. Each time they say they are trying to get caught up. Please advise on what to do next. I will never order from this company again but I have invested $$ into this canvas and would like to receive it. Desired SettlementI would like to receive my canvas in the next 7-10 business days. I don't think that is too much to ask for considering how long I have already waited. Business Response Contact Email: [email protected] apologize for the delay in completing your order. We have placed it on a Critical List which is overseen by our Production Manager. There are others on this list placed prior to yours so it may still take some time, but this will ensure that your order is completed and shipped as soon as possible.

DELIVERY ISSUE 90 DAYS OUTON APRIL XX XXXX I PLACED AN ORDER WITH MYPIX2 ORDER # IS XXXXXX FOR 4 8X10 CANVAS FRAMES WITH VOUCHERS THAT I HAD PURCHASED THROUGH [redacted] I PAID FOR THE VOUCHERS WITH PAY TO [redacted] WHEN I GOT READY TO ORDER CANVASES I THEN PAID SHIPPING TO MYPIX2 FOR $19.95 TO SHIP THESE OUT. IT WILL BE 90 DAYS SINCE I PLACED THIS ORDER. I CONTACTED [redacted] FIRST TO SEE IF THEY COULD HELP ME IN FINDING OUT WHEN I WOULD GET THESE. THEY TOLD ME THAT DELIVER WAS SLOW WITH MYPIX2 BUT I SHOULD GET THEM WITHIN 60 DAYS. SO ON JULY 6TH I EMAIL MYPIX2 ABOUT THE STATUS OF THE ORDER- WHICH HAS BEEN IN STRETCHING STAGE FOR A MONTH- WHEN COULD I EXPECT DELIVER. ALL I GOT WAS A E-MAIL LETTER FROM A [redacted] LIKE EVERYONE ELSE THAT HAS COMPLAINED STATING THAT DUE TO HIGH ODER DEMAND THAT ORDERS WERE DELAYED. SO I GAVE IT TILL TODAY AND DID A LIVE CHAT WITH THIS [redacted] AND SHE TOLD ME THE SAME THING AGAIN. I WOULD LIKE TO KNOW WHEN I AM GOING TO GET MY ORDER OR REFUND AT LEAST MY SHIPPING FEE. AT THE BOTTOM IS A COPY OF MY EMAIL TO MYPIX2 AND THE LIVE CHAT DONE TODAY. JUL 08, XXXX XX:XXPM EDT[redacted] replied:Hello,Thank you for contacting us about your order. We sincerely apologize for the delays. We have recently changed our procedure to create these custom products, which has caused some delays. Our recent promotions have increased our volume of orders we are processing as well. All of this has put some orders behind. We are currently working to get caught back up.We are hoping to have delayed orders completed and shipped out as soon as possible.As a thank you gesture for your patience and understanding, we have upgraded your shipping so that your order will be delivered within 2-3 days of shipping. We apologize for the unexpected delay.Once your order has shipped, you will be emailed a tracking number. Please let us know if we may assist you further.Best Regards,[redacted]MyPix2 Customer Support[redacted]@mypix2.comAvailable via Live Chat 9am - 5pm EST, Monday - Fridayhttps://www.mypix2.com/Info/Service/ContactUs.aspxJUL 06, XXXX XX:XXPM EDTOriginal message[redacted] wrote:LIVE CHAT Me: status of orderJust a moment...[redacted]: Hello. Your order is in production. We sincerely apologize for the delays. We have recently changed our procedure to create these custom products, which has caused some delays. Our recent promotions have increased our volume of orders we are processing as well. All of this has put some orders behind. We are currently working to get caught back up from all of this.We are hoping to have delayed orders completed and shipped out soon.Once your order has shipped, you will be emailed a tracking number to follow. Me: my order # is XXXXXX I placed this order in april it will be 90 days old on sat 23rd I would like to know when it will ship,.[redacted]: We are sorry for these unexpected delays in completing your order, we are working to catch up as soon as possible. We hope to have delayed orders shipped within the next few weeks.Me: thats what you tell everyone if it doesn't ship out this week I am filing a complaint with the Revdex.com. from all reveiws I have read this company must be a fraud.[redacted]: I understand your frustration, we are doing everything we can to improve our processes.Me: well I could have taken it to our local [redacted] and had it returned in a week. because I have them to do work for me also.I cannot understand why it takes so long with your company when others have it done in 2 wks are less.[redacted]: We apologize for any inconvenience. We hope to have delayed orders shipped out soon. Live ChatMe: status of orderJust Name:[redacted]Organization:Email:[redacted]@gmail.comPhone:XXX-XXX-XXXXMessage:...⇄ order # is XXXXXX I placed the order on X-XX-XX it has been in the stretching stage for over a month. can you please tell me when I can expect these to ship.User IP:[redacted]Web Page:[redacted]Desired SettlementFOR THIS ORDER TO BE SHIPPED OR REFUND MONEYI WILL NEVER ORDER FROM THIS COMPANY AGAIN. I FULLY BELIEVE THAT THEY ARE A FRAUD MY ORDER BELOWYour order may arrive via multiple shipments if you choose more than one product type or have multiple items in your order (Example: Canvas and Posters). We will ship your order based upon the order it was received and you will receive an email confirmation once your order ships. If you purchased vouchers, your vouchers will be emailed to you separately.Contact Us if you have any questions or concerns. Please note: Once your order enters our production process and your order has been printed, we are unable to cancel your order. You can check the status of your order by clicking on the button on our site or by clicking the following link Order Status.View your full order history by logging into your account.Order Number: XXXXXXOrder Date: April 23, 2016Bill To: [redacted] XXXXX United StatesShip To: [redacted] XXXXX United StatesItem Quantity PriceCanvas 8.00 X 10.00 X 0.75" ProjectID: XXXXXXX 1 $55.57Canvas 8.00 X 10.00 X 0.75" ProjectID: XXXXXXX 1 $55.57Canvas 8.00 X 10.00 X 0.75" ProjectID: XXXXXXX 1 $55.57Canvas 8.00 X 10.00 X 0.75" ProjectID: XXXXXXX 1 $55.57Sub-Total: $222.29Shipping: $19.95Taxes: $0.00Discount: -$0.00Voucher: -$63.21Voucher: -$63.21Voucher: -$63.21Voucher: -$32.66Total Paid: $19.95Business Response Our production times do fluctuate throughout the year, as disclosed on our website and explained to the customer. We do apologize for the delay. The customer's order is being completed and will be shipping soon. As per our refund policy, vouchers and voucher orders are non-refundable. Consumer Response received this order yesterday and everything was ok with the order. please close this case.thank you[redacted]Final Consumer Response

Still no canvas delivered order placed May 31, 2016 Have contacted their customer service several times. Told today they are working orders from March I placed an order for a large canvas May 31. Their website said 10-14 day delivery time. After a month I contacted them via their email. They said all their discounted sales has put them behind and they are working on it. 2 more weeks pass, no canvas so I contact them again. I am told now that it is taking longer because they changed how they do things. Again I try their phone number which has a recording telling you if you choose to leave a message they won't really ever get to it and to do a chat on their website. I did that today, the chat person, [redacted] was nice but just said the same form letter of delays. I pressed her and she told me they are still working orders from March. This is July 18th. That is just unacceptable to me. From the list of other upset customers, this company needs to stop taking orders until they can fill what they have.I want to be put on their critical list since this is a wedding gift that was ordered in plenty of time.Desired SettlementI wish to be put on the critical list and have this order [redacted] completed and sent out immediately.I also want a manager to contact me and have a production manager oversee this order. You can't take people's orders and fail to ever send them after they have paid you in good faith. Your website clearly states canvas orders take 10-15 days. Business Response Contact Email: [redacted]@mypix2.comWe apologize for the delay in completing your order. We can add your order to this Critical list. There are many orders on this list already, so it will not be able to happen overnight. We will do our best to get it out as soon as possible.Consumer Response Thank you Revdex.com for getting involved in this case. The canvas arrived the 25th, just one week after filing the complaint with you. It is beautiful, and of equal quality to the others I have ordered from them in the past. I would still be waiting until Christmas if they had not put me on their "Critical List".Final Consumer Response

I placed an order over 100 days ago. I get the same email everyone else is getting about them being behind and can not give an expected date of completion. This month my emails asking for info have gone unanswered. I tried to contact thru [redacted] and was able to get a response but all it said was to email company. I tried to call using number listed here on Revdex.com it is a dead end also.","neg-5

I placed an order from MyPix2 SIX MONTHS ago. I have contacted customer service (what a joke - they offer zero customer service) twice now and have gotten absolutely nowhere. I've been told twice now to be patient, that they're working on the delays and it could be up to 45 days until I receive my items. Nope, try SIX MONTHS! This company is as crooked and untrustworthy as they come, and I advise everyone to stay far, far away and save yourself the time and hassle.","neg-8

I ordered 5 vouchers for canvas prints from this company in March 2016. All orders were in by May XX XXXX, NONE of the 5 prints have been received. Orders made May XX XXXX. None of the orders have been filled. Everytime I contact the provider I am told Hopefully, they will ship next month. This has been their answer for 3 months now. One order # is XXXXXX another is XXXXXX. I don't have the others. Here is an example of what I and others have been told since May:Me: How can you be soliciting new business when you haven't honored previous promotions and delivered existing orders that have been in your possession for months and in some cases more than a year? We placed our order (XXXXXX) for a small canvass print back on May 31, 2016. I've written to you more than once about this order and have been given excuses of you being over sold for production and/or having technical and production difficulties that are causing you extended lead times. No matter what the situation is, 5 plus months is more than enough time for you to get you act together and deliver on your offer. Please deliver the canvass print we ordered back in May [redacted]: Hello. Your order is in production. We sincerely apologize for the delays. We have changed our procedure to create these custom products, which has caused some delays. Our recent promotions have increased our volume of orders we are processing as well. All of this has put some orders behind. We are currently working to get caught back up from all of this.We are hoping to have delayed orders completed and shipped out soon.Once your order has shipped, you will be emailed a tracking number to follow. Me: I have been told this same thing for 5 months!!!! I want a ship date NOW. This affects 5 orders I gave as gifts what a joke. [redacted]: We are sorry for these unexpected delays in completing your order, we are working to catch up as soon as possible. We hope to have delayed orders shipped within the next month. Me: that is no longer acceptable. Please connect me with a manager,[redacted]: I am a manager. We apologize for any inconvenience. We are working to get caught up and back to normal production times as quickly as possible. Me: OK fine, I will be contacting the [redacted] and filing a fraud report along with the 5 other people waiting SINCE MAY for their orders. I am tired of being told the very same thing every time I contact you. Your competitors have no issue filling their orders. There is no longer any excuse for this.[redacted]: I understand your frustration, we are doing everything we can to improve our processes. Me: If you were, you would be sure to get these orders from May out and not tell me again it is going to be another month. I can't believe you expect people to wait that long and have no resolution. Why don't you refund my money and the shipping and handling charges from the orders? I can then go to canvas prints and get something within the week.[redacted]: Products purchased with vouchers, as well as voucher purchases, are non-refundable. We would be able to issue you a store credit/voucher on a cancelled order. If you wish to cancel, please email that request to us at [redacted]@mypix2.com . Please send this as soon as possible, as we cannot offer this once the order has printed. Me: well, since I probably have another 6 months to wait for it to be printed there is not much choice of that. Be sure you will hear from the [redacted] about this. I am contacting the office right now.Desired SettlementI would like the 5 canvases that were ordered sent out. I think 5 months is long enough to wait. They should give me a date that the order is being sent out.Business Response Contact Email: [redacted]@mypix2.comWe apologize for the delay in completing your orders. We have placed them on a Critical List, which is overseen directly by our Production Manager. There are orders on this list that were placed prior to yours, so we aren't able to provide a definite ship date, but this will ensure that your orders are completed and shipped as soon as possible. Consumer Response The company has still not given me a date of when the products will be sent. They continue to solicite other orders and offer products while current orders go unresolved. I think they need to fulfill their orders before collecting other orders. I have had much better luck from other companies such as Canvas Prints and Printer Pix. I have been told they will be done ASAP for5 months now. I would like my money refunded so I can go elsewhere for my product and get it successfully in a timely manner.Final Business Response As stated, we do not know the ship date at this time. Furthermore, these orders are not in your name. We cannot provide any additional information to anyone other than the owners of the orders.

When I ordered a print from them it indicated it would take 6 to 8 days only. 77 days later the website shows my order is still at the processing stage. I have contacted customer service with no avail. Their answers are not satisfactory. They should not be offer discounts if they can't fulfill orders in a timely maner. I just need my print and I recommend to never order from this company. ","neg-2

Ordered canvas prints from co. ~3mo ago, to be delivered in 2-4 weeks. After multiple correspondence no product. Co offers great prices, no deliveryI early May purchased multiple canvas prints from Mypix2 with expected 2-4 weeks delivery. On 6/15 I emailed co, and asked about expected delivery time of orders, XXXXXX, & XXXXXX. The company said they changed procedure and it now will take 30-45 business days, more than twice the original timeline. On July 7th I emailed the co. again asking to escalate my complaint to a manager. I got a response on 7/11 that a manager could not tell me more and they did not know when delivery would be. I replied on 7/11 stating that I think it is imperative for a manager to become involved in the complaint, since no one can tell me when it will be delivered. On July 12th another customer service rep replied and said there are no managers and that it would be atleast 60 business days now for the product to be delivered. On 7/12 I responded stating that every time I ask about delivery time I get a significantly longer estimated date. While I am waiting the co. is sending emails almost daily offering great prices on products that they are not able to deliver in a timely manner. There is no mention in their offers that it will take over 60 BUSINESS DAYS for delivery. I for one would never have ordered from the company if I had been made aware that they had no idea how long delivery would take. All I would like is the products I ordered and my money back for the remaining unused vouchers I purchased. I sent one last note on 8/4 expressing my displeasure in how long this is taking and asking for them to please send me my prints.Desired SettlementI want the company to send me the canvases I ordered ASAP. I also want a refund for the remaining vouchers I have purchased at the same time as my order. Business Response Contact Email: [redacted]@mypix2.comWe apologize for the delay in completing your orders. We have placed your orders on a critical list, to be overseen by our production manager. While it will still take some time to work through the orders placed on the list prior to yours, this will ensure your orders will be completed and shipped as soon as possible. Voucher orders are nonrefundable, per our voucher policy. Consumer Response I would appreciate a specific timeline of when the products will be delivered. "As soon as possible" is what I have heard for over three months, however, it is encouraging that you put it on you critical list. I don't feel this complaint is complete/resolved until you actually deliver the product.I also think you should refund me the remaining amount on my vouchers. I believe it is a misleading practice to sell a product and not deliver for over 3 month and after repeated requests from the customer. Please refund me the remaining balance.

Product was supposed to ship within 8-10 business days and it is now 40 business days and still not shipped.I purchased a custom canvas portrait from this company via a deal on [redacted] on 4/9/16. The original deal stated that product would ship within 8-10 business days. I first reached out to mypix2.com after 10 business days and was told that due to production issues and recent promotions, their production time was being pushed back to 15-30 business days. I reached out to them again on May 23rd and received the same form email response. It is now 40 business days since I ordered this item and according to the Order Status on their website my order is still in the "Processing" stage. I find this to be false advertising on the part of this company, and that they need to be held accountable when their lead time is more than 4X what they originally stated.Desired SettlementDeliver my product to me no later than 6/10/2016Business Response We apologize for the misinformation. We try to estimate production time but it is difficult to do as so many variables can affect production time. We are working on your order and will complete it as soon as we possibly can. We thank you for your patience.Consumer Response I am in a service industry as well, and let me tell you that this is unacceptable. I am waiting more than 4X the promised production time at the time of the purchase, and I still am not being provided an anticipated delivery date. Are you still taking customer orders at this point? If so, maybe you shouldn't until you are able to fill your backorders? I understand that things happen and delays are sometimes inevitable,however, tomorrow will be TWO MONTHS since I placed this order that should've been DELIVERED in TWO WEEKS! As I stated in my initial inquiry (great customer service by the way that I had to reach out to you to find out there was a delay in the first place), this was a present to celebrate my 1st wedding anniversary...at this point I'll be lucky if I get it by my second anniversary. Don't advertise time frames that you cannot keep. Please send my wedding picture canvas that I ordered and paid for two months ago as soon as possible. Thank you.