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National Auto Division Reviews (253)

Hello,I have reviewed [redacted] complaint and apologize for any inconvenience [redacted] policy has been cancelled and she has been refunded in full We apologize for the delay in receiving her letter also [redacted] should see the refund of $back on her credit card.If you or [redacted] have any questions, please contact us at [redacted] Regards,Customer ServiceNational Auto Division

Hello,I have reviewed [redacted] account and apologize for any inconvenience [redacted] enrolled in a full coverage policy on January 24, She made an initial deposit of $and the rest of the policy was financed at monthly payments in the amount of $per month During the verification, she had agreed for these payments to be automatically debited from her account on the 30th of each month.We did send [redacted] a letter in February of 2014, stating her check had declined due to Insufficient Funds That letter did not state her policy was cancelled [redacted] had a 30-day review period to cancel the policy and receive a full refund, and she never indicated that was the case We did not hear from [redacted] in regards to this until a family member called in on January 7, stating they wanted to cancel this policy and receive all their money back At that point, we stated to send in a letter of cancellation, and we immediately stopped automatic payments they had set up on their account.We have cancelled [redacted] policy upon receipt of the letter of cancellation and [redacted] is due a prorated refund in the amount of $1, During her period of having our policy, at any time if [redacted] vehicle broke down, we would have administered her claim This refund will be sent out to her next week.If you have any questions, please contact us at [redacted] Regards,Customer ServiceNational Auto Division

Hello,According to [redacted] , they are in the process of reviewing this claim as a goodwill gesture to [redacted] According to them, that repair is not listed for coverage in her policy booklet I spoke with them today and they are moving the process along.If [redacted] needs to speak with anyone at [redacted] in regards to this, she can contact them at [redacted] Thank you again for your time and patience in this matter and I look forward to this being resolved to [redacted] 's liking.Regards,Customer ServiceNational Auto Division

Hello,I reviewed [redacted] issues and all I had stated previously is that on our end, I did not see any claim sent to us from [redacted] , our administrator, who makes all decisions on claims They never contacted us in regards to this I am unaware of who [redacted] spoke to, but I checked our database but there is a note in their clearly stating if [redacted] wants to cancel the policy, he receives a FULL refund I had asked if [redacted] would like a claim review but he did not say if he doesPlease contact us with any further questions at [redacted] Regards,Customer ServiceNational Auto Division

Hello,We sincerely regret any issues caused to [redacted] in this matter The oil change receipts were requested by our administrator, [redacted] ***, located in Lakewood, CO, since it is listed in [redacted] contract that they can be requested at any time to clear any issues They were requested by [redacted] since the repair shops claim request indicated there may be a maintenance issue with the vehicle [redacted] , has he stated, does not have them as he maintains his vehicle himself Due to these issues, and to prevent any further issues, we will be processing [redacted] a full refund in the coming week.If you or [redacted] have any questions, please contact us at [redacted] Regards,Customer ServiceNational Auto Division

Hello,We apologize for any issues caused [redacted] *s in charge of all claims in regards to [redacted] policy On July 7, we received a letter letting us know the claim was denied due to lack of servicing from the customer We immediately forwarded this to our Customer Relations Director, James O [redacted] He attempted to call the consumer back times, which the calls were not answered.I am forwarding this over to [redacted] so I can get an answer from them in regards to this and see what can be done to help [redacted] If you have any questions, please contact us at [redacted] Regards,Customer ServiceNational Auto Division

Hello,We sincerely apologize for any issues caused to [redacted] We have immediately removed her number from our system and she will not be contacted again.If you or [redacted] have any questions, you can contact us at [redacted] Regards,Customer ServiceNational Auto Division

Hello,We apologize for any issues caused and we have forwarded [redacted] request to cancel to our cancellation department Her policy will be cancelled and the customers will be refunded in full If you have any questions, please contact us at [redacted] Regards,Customer ServiceNational Auto Division

Hello,I sincerely apologize for any issues I am looking into why [redacted] did not receive a phone call from MrO [redacted] That is unacceptable On August 11, 2015, I see that [redacted] spoke with Michael D [redacted] in customer serviceHe stated [redacted] will be sending in a letter to cancel his policy Upon receipt of that letter, we will immediately cancel his policy.If [redacted] needs any immediate assistance, he can contact MrGeorge J***, at [redacted] , at extension [redacted] He is in from 9:am to after 7:pm Monday through Friday.We again apologize for this issue.Regards,Customer ServiceNational Auto Division

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Hello,We apologize for any issues caused to [redacted] I have reviewed her account and have immediately cancelled her policy and processed a credit of $back to her account She should see this back on her card in approximately business hours It appears on June 22, [redacted] gave us an updated credit card On July 2, she called back wishing to cancel and we asked she send us a letter stating her intent to cancel the policy, which is requested by our administrator in the policy book We had yet to receive that.Regardless, we used this complaint as a letter of cancellation and we apologize for any issues caused to [redacted] If you or [redacted] have any questions, please contact us at [redacted] Regards,Customer ServiceNational Auto Division

Hello,I have looked into [redacted] account, Policy No [redacted] , and we sincerely apologize for any issues caused I do not see any notes on a claim request for [redacted] on our end; however, our administrator, [redacted] ***, located in Lakewood, CO is in charge of all our claims.We will definitely abide by [redacted] 's wish to cancel and receive a refund, and if he would like to continue to cancel the policy, I will expedite that However, if [redacted] would like, I can also quickly have his claim reviewed with [redacted] to try to expedite a resolution on seeing if the claim can be covered under this policy Please let me know which direction [redacted] would like to go in regards to this and I can expedite any request [redacted] would like.If you have any questions, please contact us at [redacted] I have looked into [redacted] 's account, Policy NoWFP847371, and we sincerely apologize for any issues caused I do not see any notes on a claim request for [redacted] on our end; however, our administrator, American Auto Shield, LLC, located in Lakewood, CO is in charge of all our claims.We will definitely abide by [redacted] 's wish to cancel and receive a refund, and if he would like to continue to cancel the policy, I will expedite that However, if [redacted] would like, I can also quickly have his claim reviewed with [redacted] to try to expedite a resolution on seeing if the claim can be covered under this policy Please let me know which direction [redacted] would like to go in regards to this and I can expedite any request [redacted] would like.If you have any questions, please contact us at 800-430-4428I have looked into [redacted] 's account, Policy NoWFP847371, and we sincerely apologize for any issues caused I do not see any notes on a claim request for [redacted] on our end; however, our administrator, American Auto Shield, LLC, located in Lakewood, CO is in charge of all our claims.We will definitely abide by [redacted] 's wish to cancel and receive a refund, and if he would like to continue to cancel the policy, I will expedite that However, if [redacted] would like, I can also quickly have his claim reviewed with [redacted] to try to expedite a resolution on seeing if the claim can be covered under this policy Please let me know which direction [redacted] would like to go in regards to this and I can expedite any request [redacted] would like.If you have any questions, please contact us at 800-430-

Hello,We sincerely apologize for any unwanted phone calls [redacted] has received We are removing his phone number immediately and we will not be contacted any further In addition, we will attempt to identify any instance where [redacted] requested to have calls cease and any representative not obliging to his request They will be disciplined if found in any violation of our company procedure.If you or [redacted] have any questions, please contact us at [redacted] Regards,Customer ServiceNational Auto Division

Complaint: [redacted] I am rejecting this response because: The shop the truck is being serviced at disagrees with the statement that this warranty does not cover the work that was doneThey reviewed the policy and cannot believe they will not cover thisShe paid $for this extended year warrantyI'm sorry but engine and tranny was included in this coverageMy phone number is [redacted] why was the original answer the truck wasn't serviced properlyWe have records, no one has wanted to look at them? The truck mechanic says the service records in the glove box prove that the truck was serviced properlyNow they say these items on a $policy is not covered? The mechanic at [redacted] has the policy, please call him so he can explain to them what is covered under this policyHis name ***, phone [redacted] , Can they (warranty company)what they sold us for $A mechanic has read this policy Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:I have called this number multiple times, talked to multiple different people and been told that at best, I would receive a "pro-rated" refundAlso, again, the lack of a claim filed is a flat out lie, and I have called to get this exact issue resolved, as well as followed the procedure for having the repair shop (a GMC dealship based repair shop) file the claim Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find at this time the action by National Auto Division LLC, to wait on a response from [redacted] is satisfactory to meHowever, I reserve the right to continue with this dispute if a suitable resolution is not possible Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: As OF MARCH 6, 2016, WE HAVE YET TO RECEIVE ANY KIND OF RESPONSE OR NOTICE THAT THEY ARE CANCELLING OUR POLICY AND REFUNDING THE MONIES WE ARE VERY DISSATISFIED AS WE WERE TRYING TO GIVE THE COMPANY TIME TO CONTACT US....WHICH THEY HAVE NOT Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]

Hello,We apologize for any issues caused to [redacted] I have sent for his numbers to be immediately removed and he will not be contacted again I apologize for this mixup.If you or [redacted] have any questions, please contact us at [redacted] Regards,Customer ServiceNational Auto Division

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

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Description: Extended Warranty Contract Service Companies, Auto Warranty Processing Service, Marketing Consultants

Address: 2323 Us Highway 9, Howell, New Jersey, United States, 07731-3392

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wandaconsulting.com

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